hotelVetro

Looks can be a bit deceiving

Pros: The hotel looks great on the website - very high-end, ultra modern. It is ideally located near the University of Iowa campus and in the heart of the downtown nightlife. Lots of restaurants, bars and shops are nearby. Parking is conveniently located next door (although the daily rate was a bit of a surprise).

Cons: While the reality is similar to the photos, the hotel is showing some signs of use and a lack of high standards. The front desk experience was fine, but the attendant was seated behind a low desk (rather than the counter) which required the guests to be seated while checking in. The front desk attendant also was responsible for taking room reservations while simultaneously taking care of guests. We waited 10 minutes for a phone call that resulted in a "thanks for the information, but I'll reserve online instead because it's cheaper" - frustrating to listen to every word. Having 2 people on duty would have alleviated this situation. The furniture has been well used and beginning to show signs of wear, walls have many scrapes and dents, etc. In the bathroom, the water pressure is relatively low yielding more of a "sprinkle" than a "shower". The huge garden tub took nearly 30 minutes to fill. Overall, it was a fine experience, but we won't be going back. It wasn't worth the price tag.

Won't recommend

Pros: The rooms looked cool.

Cons: Got an email saying my room would be ready at 3:00 and we finally got in at 5:00. Staff at counter downstairs were rude. Cement floors looks neat, but you can hear everything on your floor. I will never go back or recommend. Go to the Sheraton if you want to stay downtown.