Cons: We reserved an SUV but they didn't have it when we went to pick it up and gave us a minivan instead. The minivan was older and not as clean as I have come to expect from most rental locations. They ended up charging us more than what I had expected.
1 Sep 2017
Pros: I liked the car (Buick Regal). It was clean. The staff answered my questions and offered advice about getting to my destination that was beyond the rental experience.
There was no waiting and the car was in immediate proximity to the rental desk.
29 Mar 2016
Pros: The car was good on gas
Cons: The front seats were low and uncomfortable.
27 Oct 2016
Pros: Very efficient to check in and out. Gas to refill the tank was 50 cents lower than at stations.
8 Nov 2016
Easy-peasy car rental
Pros: Super fast pick up and very simple drop-off. Car immaculately clean, in great condition, with full tank. Pleasant staff. I was able to make sure I received a car that fit me (I am a small person and not all drivers' seats work for me, even among compact sedans).
9 Apr 2017
Pros: Prompt, friendly service. Easy pickup and drop off. Very happy.
Pros: Ease of return, helpfulness of the staff, friendly customer service
26 Aug 2016
Pros: Loved the interior. Great car.
Cons: Very small. Tight for leg room. Bad on gas.
6 Sep 2016
Cons: Everything. They did not have cars available and clerk was extremely unhelpful and rude once he saw where I booked the car and the Kayak rate. Ended up renting from Hertz a couple booths down the hall. They were much better.
11 Jan 2017
Iowa City Airport Enterprise is Awesome
Pros: This is the 3rd year I've rented a car from Iowa Enterprise. They are the kindest, most helpful car rental in an airport ever. And I've rented cars 6x Year for over 20 years. Just real, geniune down to earth people. Cars are car's, but truly caring people are hard to come by.
Cons: The car was relatively new and was supposed to be a non smoking vehicle. You couldn't smell it as much when the car was cold, but as it warmed up inside, the smell got stronger and by the time we realized how bad it was, it would have been very difficult to go back and change.
Also, the Bluetooth connections didn't work. We guessed that they had been disabled and perhaps we were supposed to pay for an upgrade to get it to work but if that was the case, it was not made clear.
31 May 2017
Pros: Really liked the upgraded car! It was fast and easy drop off and pick up also.
Cons: I wish there was a USB charger in the car
5 Sep 2017
Stayed open late
Pros: Our flight was delayed and the rental desk stayed open late so those that had rentals could get their cars. I realize this is usually standard practice but I really appreciated it.
Pros: Moved my fiancé from Iowa to Boston. We got a brand-new Dodge Caravan with fold-flat seats, SiriusXM radio, and the flex-fuel capability which was a major money-saver. Was as smooth as you'd expect of a car under 15k miles.
Cons: The van had a lot of someone else's trash inside when I picked it up. I spent a half-hour cleaning it out after picking it up. There were chip bags, pop bottles, grease streaks, and a persistient stickiness to the steering wheel that required dish soap to remove. I suppose this is the price paid for a low rate.
20 Jan 2017
Cons: I called to inquire as to what I should do if I could not make it to the scheduled return time for my rental. The woman, who spoke poor English, took it upon herself to charge my card for an additional day without my permission. This caused my acct to be overdrawn. When I tried to explain this she repeatedly told me she did not charge my card however I called my bank and they confirmed the charge. When I called Alamo back they said there was nothing they could do but refund my money which would take 3-7days and they had nothing to say about the overdraft fee. All this for what was just supposed to be an inquiry.