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10.0
Pros: The day I went to pick up my rental SUV, their system was down and they did not have a 4 wheel drive like I requested. the upgraded me with out any questions asked. They didn't charge me extra either. Great pick up and drop off service. The vehicle was great. Clean and well taken care of.
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10.0
Pros: Staff not friendly Cabot help you if you needs to change the car
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10.0
Pros: Ease of return, helpfulness of the staff, friendly customer service
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5.6
Pros: car
Cons: under age feees
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9.2
Need DVD players
Pros: Price that the staff is friendly.
Cons: I think the vans need DVD players for the kids to be entertained on the road. Also need more vans on hand knowing its peak season.
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5.6
Pick up problems
Pros: After the debacle they did give me a nice upgrade.
Cons: Several hours before my pick up, I was called by the pick up location and informed that the location had made a mistake and there was no car to rent. I was then sent to another location at an airport a 30 minute highway drive away. I called that location en route to verify that there was a car available and was informed that there was not a car available, and I was informed that I should call the other locations to see what I could find or try a competitor. I informed that desk agent, that in this case it was his responsibility to rectify the situation, whereby he said he would call around and then call me back. After 30 minutes without receiving any word, I called the original pickup location and recounted the last hour's fiasco. I was then informed the second location was incorrect and was being run by an intern and that I should just head that way. I became quite frustrated, yet calm, and informed that agent that this would not be possible and that she should do right and rent me whatever vehicle they have available. Where at this point the agent said she had some last minute cancellations and could give me one of two SUV's as a free upgrade. I took this option. Now, I understand that this is a logistically challenging business, especially in a small regional market, but I'm typing this response on a mobile device that has more data processing capabilities than their terminal network systems that look like they still run COBOL. Firstly, upgrade your data systems. Secondly, if you screw up, you make the situation right by the customer on your end, ideally without their knowledge of the mistake, even if you lose money on the transaction, but you certainly don't make them run around on their dime when you have the ability to make it right.
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6.8
Pros: Everything except the payment methods!
Cons: Every other business on the planet prefers payment methods in this order: 1. Cash, 2. Check, 3. Debit, 4. Credit, and 5. Other. For some reason enterprise is completely backwards? In IC they wouldn't accept my cash so I gave them my visa credit card. They didn't accept that either, because it had the word "debit" printed on it. They made me go get a money order from WalMart just to get my car. EXTREMELY inconvenient. If you have a bank issued debit/credit card, I suggest covering up the word "debit" with a sharpie before going to enterprise.
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10.0
Excellent trip
Pros: The car was very reasonably priced. Checkout and checkin was very easy. We had friendly staff when we picked the car up and when we dropped the car off.
Cons: There was nothing we didn't like.
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4.8
Keep track of your inventory
Pros: We reserved a minivan and you didn't have one at time of pickup. Sent me on a 30 min taxi ride to pick up an SUV at the next location and charged me a higher base rate than I was quoted
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10.0
Pros: The day I went to pick up my rental SUV, their system was down and they did not have a 4 wheel drive like I requested. the upgraded me with out any questions asked. They didn't charge me extra either. Great pick up and drop off service. The vehicle was great. Clean and well taken care of.
review from
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10.0
Pros: Staff not friendly Cabot help you if you needs to change the car
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10.0
Pros: Ease of return, helpfulness of the staff, friendly customer service
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9.2
Need DVD players
Pros: Price that the staff is friendly.
Cons: I think the vans need DVD players for the kids to be entertained on the road. Also need more vans on hand knowing its peak season.
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10.0
Excellent trip
Pros: The car was very reasonably priced. Checkout and checkin was very easy. We had friendly staff when we picked the car up and when we dropped the car off.
Cons: There was nothing we didn't like.
review from
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5.6
Pros: car
Cons: under age feees
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5.6
Pick up problems
Pros: After the debacle they did give me a nice upgrade.
Cons: Several hours before my pick up, I was called by the pick up location and informed that the location had made a mistake and there was no car to rent. I was then sent to another location at an airport a 30 minute highway drive away. I called that location en route to verify that there was a car available and was informed that there was not a car available, and I was informed that I should call the other locations to see what I could find or try a competitor. I informed that desk agent, that in this case it was his responsibility to rectify the situation, whereby he said he would call around and then call me back. After 30 minutes without receiving any word, I called the original pickup location and recounted the last hour's fiasco. I was then informed the second location was incorrect and was being run by an intern and that I should just head that way. I became quite frustrated, yet calm, and informed that agent that this would not be possible and that she should do right and rent me whatever vehicle they have available. Where at this point the agent said she had some last minute cancellations and could give me one of two SUV's as a free upgrade. I took this option. Now, I understand that this is a logistically challenging business, especially in a small regional market, but I'm typing this response on a mobile device that has more data processing capabilities than their terminal network systems that look like they still run COBOL. Firstly, upgrade your data systems. Secondly, if you screw up, you make the situation right by the customer on your end, ideally without their knowledge of the mistake, even if you lose money on the transaction, but you certainly don't make them run around on their dime when you have the ability to make it right.
review from
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4.8
Keep track of your inventory
Pros: We reserved a minivan and you didn't have one at time of pickup. Sent me on a 30 min taxi ride to pick up an SUV at the next location and charged me a higher base rate than I was quoted
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