Iowa City Car Hire

Cons: We reserved an SUV but they didn't have it when we went to pick it up and gave us a minivan instead. The minivan was older and not as clean as I have come to expect from most rental locations. They ended up charging us more than what I had expected.

Cons: The front seats were low and uncomfortable.

Cons: under age feees

Cons: Very small. Tight for leg room. Bad on gas.

Cons: Everything. They did not have cars available and clerk was extremely unhelpful and rude once he saw where I booked the car and the Kayak rate. Ended up renting from Hertz a couple booths down the hall. They were much better.

Cons: The car was relatively new and was supposed to be a non smoking vehicle. You couldn't smell it as much when the car was cold, but as it warmed up inside, the smell got stronger and by the time we realized how bad it was, it would have been very difficult to go back and change. Also, the Bluetooth connections didn't work. We guessed that they had been disabled and perhaps we were supposed to pay for an upgrade to get it to work but if that was the case, it was not made clear.

Cons: I wish there was a USB charger in the car

Cons: The van had a lot of someone else's trash inside when I picked it up. I spent a half-hour cleaning it out after picking it up. There were chip bags, pop bottles, grease streaks, and a persistient stickiness to the steering wheel that required dish soap to remove. I suppose this is the price paid for a low rate.

Cons: I called to inquire as to what I should do if I could not make it to the scheduled return time for my rental. The woman, who spoke poor English, took it upon herself to charge my card for an additional day without my permission. This caused my acct to be overdrawn. When I tried to explain this she repeatedly told me she did not charge my card however I called my bank and they confirmed the charge. When I called Alamo back they said there was nothing they could do but refund my money which would take 3-7days and they had nothing to say about the overdraft fee. All this for what was just supposed to be an inquiry.

Cons: The car did not have cruise control, this is ridiculous and the fleet team at Hertz should be embarrassed. Also the cigarette lighter port did not work so I couldn't use my Garmin.