Car hire at Kapalua West Maui Airport

Pros: Good car.

Cons: Staff did not listen and overcharged me For something I didn’t agree to.

Cons: Overpriced.. my flight in Maui was cancelled,and it was redirected to another airport in Maui. When asked to changed my pick up to the new airport, they charged me with todays’s price. It didn’t matter if I had booked and paid this in advance(which was much lesser). Extra costs like one way fee etc was understandable, changing the daily charges from 40$ per day to 100$ per day is unacceptable.. the car they provided was clean and good but this place is clearly overpriced for emergency changes in schedules.

Oversold nightmare

Pros: We went to Kahului accidentally and reservation was in Lahaina. The agent was able to accomodate our reservation in Kahului.

Cons: The shuttle line from the airport was 1 hr. Long. We waited outside in the heat for another 45 min. on a list just to go inside. Then another 45 min. inside in line to meet an agent. Fortunately, our car was ready, but some folks were waiting another 45 min. For the car to be cleaned. We saw elderly people and pregnant women outside in the heat of mid afternoon. Disgraceful!

Poor service, poor vehicle

Pros: Not much.

Cons: The counter person did very little to help and her attitude was poor as well. The car was supposed to be ready at noon and the paperwork was finished at noon but I was told the car wasn’t ready. I along with other customers had to wait about an hour making us late for a scheduled prepaid tour. Avoid Budget in Maui!

Waited 2 hours for a car

Cons: After standing in a 45 minute line to rent the car, waited another hour and a half outside for it. Car was ok. No antenna so no radio. USB port non functional. So unable to charge phone.

Budget rental

Pros: Rented a Ford Focus. To my surprise this was a much higher quality vehicle than I expected.

Cons: This was the longest wait I have ever experienced at a rental car agency. We waited for over two hours for our rental. We will not rent from budget in Maui ever again. Understaffed and under motivated. I was told it would be about 20 min. Was about a hour it I recal, but that was after we waited in line for about a hour just to check in.