Overview

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The Palms Hotel

820 White Street, Key West, FL 33040, United States
+1 305 294 3146

£173+

Overall guest ratings

7.8/10 Good
Based on 1,603 reviews

Review highlights

  • 9.3
  • 8.3
  • 5.9
  • 5.6

Good to know

  • Friendly atmosphere

Nearby

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    About

    Just 3.1 mi (5 km) from the airport, The Palms Hotel puts you within a 10-minute drive of Ernest Hemingway Home and Museum and Audubon House and Tropical Gardens. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Rooms at this Victorian guest house offer flat-screen TVs and free WiFi.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Concierge service
    • Bicycle hire
    • Outdoor pool
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.7 Good
    Based on 1,580 reviews
    • 9.3 "Excellent pool."
      9.3 "Clean pool, said 93%."
    • 8.3 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.8 "Good amenities."
      7.0 "70% thought the building was wonderful."
      9.4 "94% found the grounds to be nice."
      9.9 "99% loved the outdoor sports facilities."
      10.0 "100% thought the architecture was beautiful."
      9.2 "92% loved the terrace."
    • 7.5 "Good location."
      9.7 "97% thought parking was inexpensive."
      8.1 "81% liked the proximity to sightseeing."
      7.5 "75% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.3 "Good breakfast."
      9.7 "97% were happy with the price of the breakfast."
    • 5.9 "Average value."
    • 5.6 "Beach is so-so."
    • 4.6 "Rooms are not good."
      1.5 "85% said rooms were small."
      2.6 "74% complained about the bathroom."
      0.8 "Air conditioning was criticized by 92%."
      0.3 "97% criticized the small bathroom."
      1.2 "88% had problems with the shower."
      1.2 "88% thought they were poorly maintained."
      4.2 "58% were disappointed with the minibar."
      0.5 "For 95%, the rooms looked old."
      4.0 "60% said the bathroom was dirty."
    • 4.2 "Internet is poor."
      3.7 "63% said the wifi quality was bad."
    • 3.8 "Not very comfortable."
      1.5 "85% said rooms were small."
      3.7 "63% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      0.3 "97% criticized the small bathroom."
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    Overall rating

    7.6 Good
    Based on 1,027 reviews
    • 9.1 "Excellent pool."
      9.1 "Clean pool, said 91%."
    • 8.4 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.3 "Housekeeping was great, according to 73%."
    • 7.3 "Good location."
      9.8 "98% thought parking was inexpensive."
      8.4 "84% liked the proximity to sightseeing."
    • 6.9 "Breakfast is mediocre."
    • 6.2 "Average value."
    • 4.7 "Rooms are not good."
      1.4 "86% said rooms were small."
      2.4 "76% complained about the bathroom."
      0.4 "96% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
      1.2 "88% had problems with the shower."
      4.4 "56% were disappointed with the minibar."
      0.6 "For 94%, the rooms looked old."
      1.4 "86% thought they were poorly maintained."
      4.9 "51% found problems with the furniture."
      3.9 "61% said the bathroom was dirty."
    • 4.0 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 3.8 "Not very comfortable."
      1.4 "86% said rooms were small."
      3.8 "62% thought it was too noisy."
      0.4 "96% criticized the small bathroom."
      1.0 "Air conditioning was criticized by 90%."
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    Overall rating

    7.7 Good
    Based on 458 reviews
    • 9.3 "Excellent pool."
    • 8.7 "Great service."
    • 7.5 "Good location."
      9.8 "98% thought parking was inexpensive."
    • 7.0 "Good breakfast."
    • 5.5 "Average value."
    • 3.9 "Rooms are not good."
      1.3 "87% said rooms were small."
      2.6 "74% complained about the bathroom."
      0.9 "Air conditioning was criticized by 91%."
      0.2 "98% criticized the small bathroom."
      1.0 "90% had problems with the shower."
      3.9 "61% were disappointed with the minibar."
      1.4 "86% thought they were poorly maintained."
    • 3.9 "Internet is poor."
      3.5 "65% said the wifi quality was bad."
    • 3.0 "Quite uncomfortable."
      1.3 "87% said rooms were small."
      3.3 "67% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      0.2 "98% criticized the small bathroom."
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    Overall rating

    8.0 Good
    Based on 94 reviews
    • 9.4 "Excellent pool."
    • 8.2 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.7 "Good location."
    • 7.4 "Good breakfast."
    • 4.8 "Rooms are not good."
      2.6 "74% complained about the bathroom."
      1.8 "82% said rooms were small."
    • 4.1 "Not very comfortable."
      1.8 "82% said rooms were small."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly atmosphere"
    data provided by TrustYou

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