r4ooms were of good size beeding towels change daily staff helpful heating in rooms very poor i feel heating should have been at guest discretion as to when and the temputure was to be acessed in rooms and public areas thease were timed and controlled for when guest may be out of hotel very poor
Rooms: we didn't see the sky, we see the wall and stay all day with the lights, room was not so clean. The coffe wasn't good and the breakfast also.
nice and clean hotel to a very good rate.Near bus stop easy to travel were ever you wanna go. bar lounge and reception noisy every evening if you don`t like coverbands and karaoke
Great value for money and very friendly staff Queing for a mediocre and somewhat tasteless breakfast. I didn't use them, but the swimming pools (very small outdoor and large bath indoor) must be woefully inadequate during the summer. Not an issue for me, but certainly one for a family.
The tranquillity that there is in this hotel is really billiant during the night and the food is good the drinks at the bar are fair price ........the room was clean hotel is clean aswell I would go there again in a short time for sure The only thing that I did not like was that in the restaurant ...... there is a rush to finish your meal cause there is a function afterwords and they start to clear the restaurant at 20.15 when the last serving is at 20.00 and befor everyone is finished they start peprering the food for the other function and what is finished for that time is not replaced I think that it is a pitty cause all is good and fine there
The friendliness of the hotel staff, they are helpful and very knowledgable about local travel etc. There is a comfortable relaxed atmosphere in the public areas. A bit cut off from the town but this was okay for an off season holiday where it was cool enough to walk to a restaurant or cafe. Too few sun loungers, especially on the roof which got more of the sunshine but again okay off season when we were more interested in touring than sun bathing. Breakfast is poor, didn't mind missing it. Didn't expect to be served instant or vending machine type coffee in a hotel but this is a minor gripe, I like a good cup of coffee, especially in the morning!
nice relaxing stay roof spa not working
very good value for money hote, food excellent, staff excellent, free shuttle takes you to ther bus terminal where you can acces everywhere with ease and cheaply only thing i'd say is my partner and me developed cough's within a few days of arrival, as did several other guests i noticed, maybe the air con needs checking? my partner;s cough developed into plourisy,
The location was a little further than I expected from the centre.
The good weather :-) This hotel is not 4 stars! for me it's a 2 star hotel.
nothing it was shit! it was hard to find cause the street was not in the gps or google map. the street name should be listed in maltese and not engllish (cause it is hard to transalate) and it is not brand new...it was just renamed hmmm i wonder why - it had a bad rep i booked a superior room specifically with air con and paid extra 10 euro. the Air con did not work and had to to complain 3 times . i did not get my 10 euros back for the first night. They are also not flexiable about early arrivals and late departures
the hotel. the staff. the location = 10 the stream of the water in the bath
We enjoyed our room, I guess we were upgraded to a superior double! it was super nice. We stayed in a great double room on a higher floor with a terrace and very beautiful view. We were very positevly surprised. And I would like to thank for that- to whoever put us into this rom instead of a twin room. We had a bad experience of 50 EUR being stolen from our passport case from the room . We left passports and money in the room in a bag. We didn't expect the room to be cleaned as firstly we did arrive late previous night -and secondly we didn't put the " clean my room" sign on the doors.We were quite surprised to come back in the evening and discover that the room was cleaned and 50 EUR note from the passport case from our bag was gone. My husband did report it to the reception desk and that was the end of it. We didn't hear back from the manager. A shame. So I would like other guests to be aware of using the safe boxes that are provided in the room ( at extra charge) to avoid similar situation.
found the staff very obliging the staff on the reception were very helpfull and polite we loved the indoor pool and were delighted to have a fridge in our room this time the area is quite with a couple of nice friendly pubs within a couple of minutes walk we have been there before and would go back again the last time we were there work was ongoing same this time but the end result which is a new outdoor pool is fab it was just opening when we left the only other thing was they could do with more varitey of fruit at meal times but we were in low season so its hard to judge
The view from the balcony was exceptional, pool area was nice and proximity to restaurants was also good. Lots of things. It could in no way be classed as a four star hotel.
The shower did not have much power.The room was dark with a small room - but it was economy. The lifts were very slow to arrive. Tea and coffe could be arranged better at breakfast for a faster moving queue.
Excellant staff, nice pool area Hotel room furnitury, pool bar
Location Gym and pool facilities were not part of room rate and seperate to hotel
fantastic hotel. rooms cleaned every day. we were given a sea view room with balcony which was amazing. all rooms mare big and spacious.all staff were extremely helpful especially when i fell over and they arranged me a wheelchair to be delivered from a local hire company. turns out i have broken my leg in 2 places swo very grateful for this. lovely pool area. beautiful hotel. would visit again. only thing is as i was in a wheelchair we had to use the lifts that were a bit tempramental and took forever to come to 3rd floor. also sometimes the didnt align properley so it was hard to get out of them in the chair but overall a very small problem.
It's on the main road and across the street from the water's edge. The furniture in the room was better than we expected (after reading some comments by other users) The hotel's name cannot be seen from the road which makes it a bit hard to find. We drove by it a couple of times and had to call the hotel to see where they are exactly.Mattresses in the room we got need to be replaced since they are saggy & uncomfortable. Pillows are old and lumpy and bedspreads need replacing. Pity these things are not looked after as the room itself and furniture were fine. However, we did not complain to the hotel about them since we only stayed one night.
The patio and swimming pool area were quite decent, with a nice view and the kids area well separated from the relaxing and quiet "adult part". Very nice animation crew, organising fun activities and just chatting. I really didn't like the fact that the reception staff wasn't very considerate of my age (27) and recommended me a full day tour that was clearly organised for pensioners over 60 (apologies for my ageism, but it works both ways, my Mum wouldn't enjoy a full day tour with a bunch of 20 year old screaming and boozing kids!) ! I think the fact that the reception staff if forbidden to advise the hotel guest about other activities that we can participate in the area (like snorkelling, sailing) only because they are organised by the companies that are not in co-operation with the hotel is quite sad. I would enjoy my stay more if the staff would be a bit more open minded about this.
Location-on the seaside and naer to the bus station. By the reservation there was no information that the economy room is without balcony and a connected room-very noisy!!! Even after our complaint by the manager on duty nothing was done:( Safe should be included in room price (4* hotel?!).
Good evening entertainment. Bathrooms need upgrading (significant mould and poor quality plastic bathroom suite)
friendly and attentive staff the room was good value , but the light fitting was loose .
I only stayed bed and breakfast and the breakfast was very good I enjoyed it very much.
Very well placed near bus terminus to tour the island. Also near good restaurants, The Overflow, Churchills, Incognito. We are always looked after very well. Lovely helpful staff.
The location is excellent and this was our main reason for the choice of this hotel. Was none too impressed with half board food so did not choose this option.would choose a better room standard if we stay at the Santana again.The balcony furniture is old and tired looking and needs to be replaced.We did change rooms from the one initially allocated as this was facing a bar on the ground floor of the hotel.There are several choices of room but these are not featured on the web site or that of the hotel.Do your homework and do not accept any room offered.
Central location Not Applicable
The hotel staff were efficient and very friendly, the food was excellent and plentifull,the room was clean and of a reasonably size and the shower was fast flowing and the water was always hot the doors leading to the terraces and pool area need renewing which would greately enhance these areas and the sunbeds were dirty,the view from our balcony of the derelict area behind the hotel (full of rubbish) could be cleaned up as it apparently belongs to the hotel.
Reception desk operated well. Beds were not comfortable--too old in the room we were in. TV reception poor though weather was bad
the price (but only because we pay 50% discount, booking thourgh Booking.com otherwise it is too expensive) Old rooms, not so clean! Breakast never changed in one week! It is 4 stars only in the paper, it is more a 2 stars!
pool was nice over pay for a small room.
Room was ok shower too cold or too hot, no possible to take a prober shower
Excellent value for money. Staff very helpful.
Being part of the KEB evangelical church via Pastor Edwin Caruana team I once again enjoyed my stay. I did book an extra night because of the vocanic ash distruptions and a cancelled flight. I did not use the room and was informed by the duty manager that you might refund the cost of the room as I booked paid and then because air malta might have had a flight did not use the room. I await your decision on a refund thank you. I left the receipt with reception who were going to leave a note explaining my situation,. thank you.My UK address is 69/3 bachelor lane horsforth leeds ls185nf UK
i liked my stay because i was left to do my own thing i could come an go when i pleased
To be honest, I was very disappointed and I didn't really like anything about the hotel, except from the nice swimming pool which was fantastic. I don't understand how this hotel is classified as a 4-star hotel. It was low value for money and the hotel was far away from everything. The comfort was very modest for a 4-star hotel. I regret that I booked this hotel.
the price on sunday I had lunch at the restaurant, it was a buffet, they charged 14,00 euro. Poor choice of food, the meat I couldn`t even eat, it was so hard that i doubt was beef, should be horse meat...the desserts had no taste, I ate pasta with see food sauce, very grease...My advice is do not go to the restaurant buffet.
DUring booking, we requested a room away from lifts, but we were allocated a room rigt next to the lift.
The staff was very helpful and kind, they always take that extra step that made our staying really enjoyable. The room ( a quad room ) was very spacious and clean and since it was recently refurbished it smelled like new. The towels ( 2 towels per guest ) were changed every day during the daily cleaning of the room. The buffet breakfast included milk, coffee, juice, 3 kind of bread, jam, butter, cheese, ham, bacon, eggs and sausages. The hotel is 5 mins walk from a small but nice beach and there are 2 large car parks nearby. A great place to stay!
We were very pleased with our stay at Euroclub Hotel, would recommend it to anyone who wants an affordable hotel with nice staff. Warm regards/ Lars and Jasmin
breakfast was very good and waiting staff very helpful. tv was very poor no English speaking channels. All surrounding hotels had sattelite channels.
i spent to much time in internet. everything was fine. thanks.
Excellent staff Room was too hot. Not enough air conditioning
The room was very big with also the kitchen corner, table, sofa, but furniture is quite modest. The cleanliness in general was fair, towels and sheet seemed not washed carefully. The remote control and the TV commands didn't work.
The hotel had a good location close to some nice restaurants and shops. It was quite central so easy to get to Valetta and St Julian's. The hotel had a nice position looking over Silema harbour but unfortunately we didn't have a room with a view. Our room had no natural light as the window was small and looked out into the centre of the hotel. There was no balcony which we wouldn't have minded if there had been better facilities at the hotel. The roof terrace on the 8th floor was small although it did have some sun beds. The jacuzzi was tiny and looked dirty so no one used it that we saw of. Our actual room was quite basic. There appeared to be some kind of leak at the end of one of the beds which the hotel staff covered by pulling the bed out further. I also noticed that one of our bed sheets was dirty and had to ask the cleaner to change it.
Good location Noisy sea view room/Poor shower facility/Very poor breakfast selection
Very convenient location. Toilet was basic but clean. The rooms are old, and there was no non-smoking rooms (there was a furniture/smoke smell in the room, but still tolerable). TV quality is poor. Have to be very careful with remote control (one wrong button and it's pay-tv).
Convenient location. Friendly staff. Very poor breakfast - very limited range, and same every day. Very noisy fan in bathroom which couldn't be switched off.
Good location. Easy access to all nice breakfast rooftop Extremely noisy. Uncomfortable. Unwelcoming
the location is quite centric and the reception staff was very polite and helpful.
The location was perfect. Step out the front door and you are on the waterfront, 5 minutes from the ferry, and water excursions.
Good value, good location, comfortable in room heating didn't work, staff couldn't answer a question about where the nearest gym was, the room was very noisy at night because of a very noisy fan or dryer type device in the next room.
View from 7th floor sea view room, and terrace at breakfast, of harbour and Valletta.
The hotel is in an ideal position to visit Valletta and for seeing Sliema. Our room (612) had an excellent view over the harbour. It was in a quiet area but only a few mins away from the busy nightlife. There is a bus stop almost right outside in either direction from the hotel. We were in the 6th floor extension and the pressure in the shower was not strong enough to rinse soap out of my hair, which is thick. There was a cotton bud under the bed when we arrived and it was still there when we left, there were also hairs in the bath plug. Breakfast was not that interesting but at the price of the room was not expecting much anyway.
location, room with the balcony, close to public transport and eateries room below breakfast area very noisy, smell in bathroom,
The location is lovely. Great views of St. Paul's Bay. For what we paid, it was good value for money. When arriving late at night, receptionist denied knowledge of our booking as they hadn't checked their printer all day to find the fax from booking.com (which had been there since the morning!). General hotel maintenance is not excellent. Breakfast was average.
Beautiful location, extremely friendly staff, very clean, an absolutly amazing restaurant. I would not hesitate to stay here again
the room was equipped quite well. the shower was uncomftable. I could not shower convinently finding quite ergonomical to shower.
poor air-con, this has been an issue for the past three years!
the most thing i liked about the hotel is its location which is close to the cafes and the shoping area the size of the room,it is very small.the AC was not cooling
The staff was really kind none
Hotel was located in tourist area. Nice resturants nearby. Hotel breakfast was good and inexpensive. A bit noisey in the mornings (believe some renovation work was underway). Air conditioning inside room was weak.
Lobby Late night noise - and wake up call did not come as requested.
The location was okay and the view from the rooftop was nice. The hotel is not clean at all and you have to pay for every service, in the offer I booked the wifi was for free but when we arrived there we had to pay for the wifi. Also we ordered a plate and a fork for the room and we had to pay 2 euros for that! It was really not a nice experience at all.
Good price, value for money. A/c was a blessing after walking around in heat all day. Location was good, close to busses and tours, shopping/eating. Tv didn't work well.
Central location and friendly staff. The rooms are in need of redecoration. On the second day the lift did not work.
Nothing about the Hotel. Maybe the location Dirty room. Smell of smoke from cigaretts all the time. Aircon not working. The room looked nothing like the pictures. Smelly beds. I stayed in a lot of hotels around the world. And this for sure cant be a 4 star hotel maybe 2star. I booked a 4 star hotel with booking.com two weeks ago in Valencia that was exellent.
Location is really very good. I don´t know how other people and their experiences, but this is NOT 4star rated hotel...
Well located and excellent value for off season rate Could do with a refurb - listed as 4 star in reality 3 star
the view and the courtesy bus was good service.... expensive bar...sheets only chaned once in 9 days..breakfast buffet was poor and flies on food...poor exchange rate on sterling....no tea and coffee facilities provided unless you pay extra which in a 4 star hotel should be in the room anyway...waited about i hour for iron and board..did not except sterling in bar and had to wait about 20 mins while reception did the tills so they could change.
why not have coffee and tes facilities in the rooms?
friendly and competent personal, services, variety of breakfast and dinner buffet,
Good staf, good view, good breakfast. The room was a little old and in some spot dirty. (curtains)
Good facilities, good breakfast, clean room, courteous staff only a very minor thing but would have been better to have fitted sheets and bigger pillows!
every thing been six times here everything great nothing
Unfriendly staff, bad cleaning, lack of distinctness about service in the restaurant, old furnitures. For five days nobody start vacuum-cleaner in our room. I'll never propose this hotel. Additional the hotel is far from any cities. If you want to use remote control for TV, then you should pay for remote control.
I really enjoyed the room. It was spacious, modern and clean. Definetely, the restaurant should be improved. The food was unacceptable.
Excellent service and very friendly staff. Good location for Buggiba/Qawra with bus services for all over the island.
Really don't understand the negative reviews. Great hotel, may not be a 4 star, however the rooms were clean, clean sheets and towels every day and breakfast was good as well. Some reviews state that breakfast is the same every day. This might be true, however there is so much to choose from that you could eat something else every day; i.e. 4 different ways in which eggs are prepared, salads, fruits, cereals, bread, toast and so on! I'd definately recommend this hotel!
Good value for the money No
Very friendly staff who really wanted to help you. Room and breakfast perfectly adequate nice and clean. No complaints The lady in reception who was selling us trips was probably not very honest with us. The bus rides took over x4 times what we were told they would and seemed very arduous. All in all the trips were quite expensive and disappointing. When our airport transfer did not show up the girls in receptions' attitude changed very suddenly.
The quality and choice of food was very good and the staff were friendly and accommodating for a couple with young children The room reserved for us had no shower curtain, a bad smell of foul waste and wasnt clean. But the Manager, Alex resolved our disappointment by upgrading us to an apartment and complimentary bottle of wine - This was a good gesture and resolved the issues beyond our expectation. Mr & Mrs Harding-Dempster
central location large room very dark ,needs refurbish, air-con in dining room not good enough
Quiet atmosphere in Rooms None
We found a little pub on the corner which provided a great meal and drinks and a fantastic price. This hotel was just ok. The air conditioning did not work throughout and we found that the breakfast was not as expected (warm milk etc)
Reception phone was answered promptly and Alex hotel Manager was courteous and made personal enquiry. Reception counter staff took long time to answer your queries at the counter. Internet access was doggy and Food was mediocre. Not 4 star , 3 star status at the most.
Very nice and helpfull hotelstaff. Good breakfastbuffet. Good location in Qawra/Bugibba. Value for the money it cost. It would have been nice if the aircondition had been a little more effective.
Location and friendly helpfull staff
clean breakfast buffet, rain water leaking from ceiling in restaurant and corridors, bathroom facilities, gym well equipped but in poor state of maintenance, general state of decoration
Room and facilities excellent, the staff was very friendly and hepfull, easy reach to bus and promenade.
I could find no fault in the hotel. The breakfast was particularly lovely I have nothing to complain about
- View to the Mediterranean Sea. - Breakfast. - Proximity to points of interest (if you have a car). - Good room.
Good location and good access to public transport. Friendly personel.
jacuzzi, heated indoor pool, delicious breakfast, friendly staff, good location
location pool area rather simple, run-down
In this hotel one finds relaxing time ,privacy, good service , breakfast very good and the prices in the caffeteria were very good .
clean, a bit good looking too, wide spaces and good swimming pool. It's very close to the bus terminal it's a bit far away from the night life
This hotel is a good bet in the St paul's bay area, friendly helpful staff, decent pool, and near to the main bugibba bus station which is great for getting a room. Management responded to my special request via booking.com for a sea view room v quickly, and the view was good. Recommended for the price.
Rich breakfast, large rooms, friendly staff
Very friendly and helpful stuff, good location, sea-view from the room (requested this into my booking). Many old people, but also a long of young couples. Excellent value for it's price, really enjoyed my stay! No fridge in the room.
The hotel was kept beautifully clean in particular the bedrooms and the dining room Tthe beds were not very comfortable
Rooms were nice and clean and towels changed every day, hotel was quiet, breakfast was generous, pool was lovely. mostly elderly couples staying here, not a very happening location for twenty somethings!
- It should be allowed tu use the fridge wthout any additional fee or key. Shutting down the ventilator in the bathroom was impossible.
Breakfast like a *** hotel
The hotel did not reflect its 4 star rating.
The red illuminated clock could not be switched off.
it´s located in a quiet area the juice in the morning at breakfast was horrible; on the internet site it says they have laundry facilities, however there is no washing machine in the hotel; for the first 2 days I had to stay in a room without air condition and right next to a power generator (noise); there seemed to be a lack of communication between the staff; the swimming pool could be cleaner
The large apartment and The large kitchen. Helpless staff. The receptionist could not distribute a mail because her boss was not there and she was not allowed tho handle the computer. We had to wait until next day to get our mail. Unbelivable!
Pool area was OK Standard of cleanliness, Staff unfrindly
Big room, view of the sea, clean The staff does not tell you that you receive two little packets of bath gel (hardly enough for two people even for one night) and that if you stay for more than one night, you have to buy your own. They are rude and really unhelpful, not 4 star at all. The girl in the reception did not know much about her own island, not even where the temples are and what they are!
Ideal location in the middle of the island of Malta but you should be driving. Also good for families with small kids. Restaurant though small served nice veg food too.
as we were sightseeing it was a nice quiet base.
Very happy,spent 3 nights at end of January. Hotel quiet obviously,given a top floor sea view,that was cleaned once during stay. Continental breakfast wasn't very impressive but apart from that an enjoyable stay and a perfect base for our visit at a reasonable price. (included use of gym, indoor pool, jacuzzi).
The location of the apartments was excellent with a wonderful view of the bay. Nicely furnished, modern and clean. Bathroom immaculate. Selection of bars , restaurants on the doorstep but not in a roudy district. Pool area very nice. Bus stop outside hotel but also only 10 mins walk to Bugibba bus station for access to most parts of island. More English speaking tv channels would have been nice - BBC world news was only option. Local info pack in room would have been handy. Female receptionists not very smiley but polite and efficent.
The staff were very friendly, nothing was too much trouble, it is only 5 minutes walk from the bus depot for getting arround the whole of the island.
Very spacious and clean room, beautiful sea view, nice pool (also indoor), great location 5 mins from Bugibba bus terminal to go all around the island The indoor leisure center was under reconstruction so a bit messy, but I guess they'll be done before the summer. We stayed 4 nights and changed our towels every day, but never changed our sheets.
The room we were allocated was larger than we expected, towels changed every day and bedding changed every 3 days to a good standard. We found the hotel to be an excellent location for travelling around Malta. Didn't eat at the hotel so can't comment. One of the receptionists was very sullen and quite abrupt to some of the residents. The balcony in the room was a decent size but the view was partially blocked by another room. The pool area is in need of an update as is the games room. Definately not a 4* hotel but a good 3*.
Locations was good. Close to bus station. The breakfast buffet was pretty good. They gave us a horrible room with a useless shower. I complained, then they upgraded us two twin beds. It was like night and day. They never replenished any of the consumables. I would recommend a better hotel. This is more like a three star hotel.
Was comfortable, nice sea view, good pools, decent food and quiet atmosphere Incompetent staff..we were given the wrong keys at first. When we came all the way down for new keys, were given an average 2-star room. When we complained again, we were given a better room but still slightly inferior to other rooms of the same standard. Not just that our room was located at the far end of the corridor, and quite far from the lifts so was always time consuming going in and out of the hotel.
Leaving(!) and the spa I was booked to stay for only 4 nights and tried 3 rooms in my time there. The first night they stuck me in the time share apartments .... dirty, smelly, mouldy, other people's laundry blocking the door to (167)my room, I could go on. Next they moved me to a room which wasn't an awful lot better (374). Finally they moved me to a room which was 'ok' (128), but certainly not 4*. Ensure you get a good room!
Bathrooms by pool in poor condition
swimmingpool / beach accomodation old fashion furnuture in hotelroom massive breakfast with hunderd of people running for food with awfull coffee
There was no noise in the evenings so no problems getting to sleep. Lovely swimming pools. Very busy dining room, had to wait for a table. Had to change room after one night very small room and no terrace. Next room had no sun on the terrace.
Great hotel, fantastic position, large & clean rooms, nice staff
Great room. Great view. The beds were uncomfortable. Very hard. Requested queen bed but got twin beds pushed together. Staff seem to be teenagers working during summer holiday and weren't helpful with simple requests like 'where can I get a beach towel?' Although you wouldn't need to ask if the information in the guest directory was correct.
We found the staff to be very helpful and friendly. The whole atmosphere was very relaxing even when the hotel was busy a conference
only stayed one night but the staff were very friendly and courteous, place was well maintained