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The shower did not have much power.The room was dark with a small room - but it was economy. The lifts were very slow to arrive. Tea and coffe could be arranged better at breakfast for a faster moving queue.
The view from the balcony was exceptional, pool area was nice and proximity to restaurants was also good. Lots of things. It could in no way be classed as a four star hotel.
It's on the main road and across the street from the water's edge. The furniture in the room was better than we expected (after reading some comments by other users) The hotel's name cannot be seen from the road which makes it a bit hard to find. We drove by it a couple of times and had to call the hotel to see where they are exactly.Mattresses in the room we got need to be replaced since they are saggy & uncomfortable. Pillows are old and lumpy and bedspreads need replacing. Pity these things are not looked after as the room itself and furniture were fine. However, we did not complain to the hotel about them since we only stayed one night.
Location-on the seaside and naer to the bus station. By the reservation there was no information that the economy room is without balcony and a connected room-very noisy!!! Even after our complaint by the manager on duty nothing was done:( Safe should be included in room price (4* hotel?!).
friendly and attentive staff the room was good value , but the light fitting was loose .
Excellant staff, nice pool area Hotel room furnitury, pool bar
Good evening entertainment. Bathrooms need upgrading (significant mould and poor quality plastic bathroom suite)
The patio and swimming pool area were quite decent, with a nice view and the kids area well separated from the relaxing and quiet "adult part". Very nice animation crew, organising fun activities and just chatting. I really didn't like the fact that the reception staff wasn't very considerate of my age (27) and recommended me a full day tour that was clearly organised for pensioners over 60 (apologies for my ageism, but it works both ways, my Mum wouldn't enjoy a full day tour with a bunch of 20 year old screaming and boozing kids!) ! I think the fact that the reception staff if forbidden to advise the hotel guest about other activities that we can participate in the area (like snorkelling, sailing) only because they are organised by the companies that are not in co-operation with the hotel is quite sad. I would enjoy my stay more if the staff would be a bit more open minded about this.
fantastic hotel. rooms cleaned every day. we were given a sea view room with balcony which was amazing. all rooms mare big and spacious.all staff were extremely helpful especially when i fell over and they arranged me a wheelchair to be delivered from a local hire company. turns out i have broken my leg in 2 places swo very grateful for this. lovely pool area. beautiful hotel. would visit again. only thing is as i was in a wheelchair we had to use the lifts that were a bit tempramental and took forever to come to 3rd floor. also sometimes the didnt align properley so it was hard to get out of them in the chair but overall a very small problem.
Location Gym and pool facilities were not part of room rate and seperate to hotel
the price (but only because we pay 50% discount, booking thourgh Booking.com otherwise it is too expensive) Old rooms, not so clean! Breakast never changed in one week! It is 4 stars only in the paper, it is more a 2 stars!
Excellent value for money. Staff very helpful.
To be honest, I was very disappointed and I didn't really like anything about the hotel, except from the nice swimming pool which was fantastic. I don't understand how this hotel is classified as a 4-star hotel. It was low value for money and the hotel was far away from everything. The comfort was very modest for a 4-star hotel. I regret that I booked this hotel.
pool was nice over pay for a small room.
the price on sunday I had lunch at the restaurant, it was a buffet, they charged 14,00 euro. Poor choice of food, the meat I couldn`t even eat, it was so hard that i doubt was beef, should be horse meat...the desserts had no taste, I ate pasta with see food sauce, very grease...My advice is do not go to the restaurant buffet.
DUring booking, we requested a room away from lifts, but we were allocated a room rigt next to the lift.
i liked my stay because i was left to do my own thing i could come an go when i pleased
Room was ok shower too cold or too hot, no possible to take a prober shower
Reception desk operated well. Beds were not comfortable--too old in the room we were in. TV reception poor though weather was bad
Being part of the KEB evangelical church via Pastor Edwin Caruana team I once again enjoyed my stay. I did book an extra night because of the vocanic ash distruptions and a cancelled flight. I did not use the room and was informed by the duty manager that you might refund the cost of the room as I booked paid and then because air malta might have had a flight did not use the room. I await your decision on a refund thank you. I left the receipt with reception who were going to leave a note explaining my situation,. thank you.My UK address is 69/3 bachelor lane horsforth leeds ls185nf UK
everything about the hotel was superb
Location We didnt like the view from our bedroom and the twin beds were not comfortable
The food, the staff, the location, the friendliness, the other guests, cheap bar, sky tv to keep in touch a bit Noise outside the room, sounding like a generator, or big fan, or cooling system. Started up at 7am, lucky to be out all day and it stopped by the time I went to bed. Didn't like it, others in hotel aware of the background noise too, mentioned it to the hotel management.
Very nice and friendly staff. Reception open 24 hours. Close to everything such as shops, restaurants, bus, sea. The rooms were cleaned every day.
My room was clean and comfortable. For the price this hotel is really good value for money. The hotel is located near the bugibba square and near the beach so the location is good. The continental breakfast is good, good coffee machine. I got lucky and got a room in the 5th floor where there is fabulous views of the sea. CNN was the only english language channel I could find in the TV.
very good location. I came before check-in time so without any problems hotel staff prepared my room and I didn't need to wait. basic breakfast. some fruits for breakfast would be great
Nothing Very difficult to find. Very very basic, breakfast a waste of time, very poor standard. But for the price I suppose you get what you pay for. Thankfully I only stayed 1 night
The staff was very helpful and accommodating. The hotel itself is situated just a few minutes walk from the beach promenade, bus stop (both public transport and sightseeing) and restaurants. The AC worked excellently. Although the staff was very helpful with some queries (TV remote didn't work, upon which they promptly gave us a new TV) they seemed to completely forget about others; ie the broken bathroom light. Rather monotonous and basic breakfast selection.
Very good location, nice and helpful staff (I love it), everything was all right. The sea view from the pool was fantastic. This is a very good hotel, for low price. There was not too much television channels...(not a big problem)
The convenience of the location.
location pool area rather simple, run-down
clean breakfast buffet, rain water leaking from ceiling in restaurant and corridors, bathroom facilities, gym well equipped but in poor state of maintenance, general state of decoration
Room and facilities excellent, the staff was very friendly and hepfull, easy reach to bus and promenade.
Good location and good access to public transport. Friendly personel.
In this hotel one finds relaxing time ,privacy, good service , breakfast very good and the prices in the caffeteria were very good .
Location and friendly helpfull staff
jacuzzi, heated indoor pool, delicious breakfast, friendly staff, good location
- View to the Mediterranean Sea. - Breakfast. - Proximity to points of interest (if you have a car). - Good room.
clean, a bit good looking too, wide spaces and good swimming pool. It's very close to the bus terminal it's a bit far away from the night life
I could find no fault in the hotel. The breakfast was particularly lovely I have nothing to complain about
Leaving(!) and the spa I was booked to stay for only 4 nights and tried 3 rooms in my time there. The first night they stuck me in the time share apartments .... dirty, smelly, mouldy, other people's laundry blocking the door to (167)my room, I could go on. Next they moved me to a room which wasn't an awful lot better (374). Finally they moved me to a room which was 'ok' (128), but certainly not 4*. Ensure you get a good room!
We found the staff to be very helpful and friendly. The whole atmosphere was very relaxing even when the hotel was busy a conference
Great hotel, fantastic position, large & clean rooms, nice staff
Was comfortable, nice sea view, good pools, decent food and quiet atmosphere Incompetent staff..we were given the wrong keys at first. When we came all the way down for new keys, were given an average 2-star room. When we complained again, we were given a better room but still slightly inferior to other rooms of the same standard. Not just that our room was located at the far end of the corridor, and quite far from the lifts so was always time consuming going in and out of the hotel.
There was no noise in the evenings so no problems getting to sleep. Lovely swimming pools. Very busy dining room, had to wait for a table. Had to change room after one night very small room and no terrace. Next room had no sun on the terrace.
Great room. Great view. The beds were uncomfortable. Very hard. Requested queen bed but got twin beds pushed together. Staff seem to be teenagers working during summer holiday and weren't helpful with simple requests like 'where can I get a beach towel?' Although you wouldn't need to ask if the information in the guest directory was correct.
only stayed one night but the staff were very friendly and courteous, place was well maintained
Bathrooms by pool in poor condition
swimmingpool / beach accomodation old fashion furnuture in hotelroom massive breakfast with hunderd of people running for food with awfull coffee
Locations was good. Close to bus station. The breakfast buffet was pretty good. They gave us a horrible room with a useless shower. I complained, then they upgraded us two twin beds. It was like night and day. They never replenished any of the consumables. I would recommend a better hotel. This is more like a three star hotel.
The staff were very friendly, nothing was too much trouble, it is only 5 minutes walk from the bus depot for getting arround the whole of the island.
Very happy,spent 3 nights at end of January. Hotel quiet obviously,given a top floor sea view,that was cleaned once during stay. Continental breakfast wasn't very impressive but apart from that an enjoyable stay and a perfect base for our visit at a reasonable price. (included use of gym, indoor pool, jacuzzi).
Very spacious and clean room, beautiful sea view, nice pool (also indoor), great location 5 mins from Bugibba bus terminal to go all around the island The indoor leisure center was under reconstruction so a bit messy, but I guess they'll be done before the summer. We stayed 4 nights and changed our towels every day, but never changed our sheets.
The room we were allocated was larger than we expected, towels changed every day and bedding changed every 3 days to a good standard. We found the hotel to be an excellent location for travelling around Malta. Didn't eat at the hotel so can't comment. One of the receptionists was very sullen and quite abrupt to some of the residents. The balcony in the room was a decent size but the view was partially blocked by another room. The pool area is in need of an update as is the games room. Definately not a 4* hotel but a good 3*.
Big room, view of the sea, clean The staff does not tell you that you receive two little packets of bath gel (hardly enough for two people even for one night) and that if you stay for more than one night, you have to buy your own. They are rude and really unhelpful, not 4 star at all. The girl in the reception did not know much about her own island, not even where the temples are and what they are!
Pool area was OK Standard of cleanliness, Staff unfrindly
The location of the apartments was excellent with a wonderful view of the bay. Nicely furnished, modern and clean. Bathroom immaculate. Selection of bars , restaurants on the doorstep but not in a roudy district. Pool area very nice. Bus stop outside hotel but also only 10 mins walk to Bugibba bus station for access to most parts of island. More English speaking tv channels would have been nice - BBC world news was only option. Local info pack in room would have been handy. Female receptionists not very smiley but polite and efficent.
The large apartment and The large kitchen. Helpless staff. The receptionist could not distribute a mail because her boss was not there and she was not allowed tho handle the computer. We had to wait until next day to get our mail. Unbelivable!
as we were sightseeing it was a nice quiet base.
Ideal location in the middle of the island of Malta but you should be driving. Also good for families with small kids. Restaurant though small served nice veg food too.
- It should be allowed tu use the fridge wthout any additional fee or key. Shutting down the ventilator in the bathroom was impossible.
The hotel was kept beautifully clean in particular the bedrooms and the dining room Tthe beds were not very comfortable
The red illuminated clock could not be switched off.
Rich breakfast, large rooms, friendly staff
This hotel is a good bet in the St paul's bay area, friendly helpful staff, decent pool, and near to the main bugibba bus station which is great for getting a room. Management responded to my special request via booking.com for a sea view room v quickly, and the view was good. Recommended for the price.
Rooms were nice and clean and towels changed every day, hotel was quiet, breakfast was generous, pool was lovely. mostly elderly couples staying here, not a very happening location for twenty somethings!
Very friendly and helpful stuff, good location, sea-view from the room (requested this into my booking). Many old people, but also a long of young couples. Excellent value for it's price, really enjoyed my stay! No fridge in the room.
Breakfast like a *** hotel
The hotel did not reflect its 4 star rating.
it´s located in a quiet area the juice in the morning at breakfast was horrible; on the internet site it says they have laundry facilities, however there is no washing machine in the hotel; for the first 2 days I had to stay in a room without air condition and right next to a power generator (noise); there seemed to be a lack of communication between the staff; the swimming pool could be cleaner
Excellent service and very friendly staff. Good location for Buggiba/Qawra with bus services for all over the island.
Reception phone was answered promptly and Alex hotel Manager was courteous and made personal enquiry. Reception counter staff took long time to answer your queries at the counter. Internet access was doggy and Food was mediocre. Not 4 star , 3 star status at the most.
central location large room very dark ,needs refurbish, air-con in dining room not good enough
We found a little pub on the corner which provided a great meal and drinks and a fantastic price. This hotel was just ok. The air conditioning did not work throughout and we found that the breakfast was not as expected (warm milk etc)
Very friendly staff who really wanted to help you. Room and breakfast perfectly adequate nice and clean. No complaints The lady in reception who was selling us trips was probably not very honest with us. The bus rides took over x4 times what we were told they would and seemed very arduous. All in all the trips were quite expensive and disappointing. When our airport transfer did not show up the girls in receptions' attitude changed very suddenly.
Really don't understand the negative reviews. Great hotel, may not be a 4 star, however the rooms were clean, clean sheets and towels every day and breakfast was good as well. Some reviews state that breakfast is the same every day. This might be true, however there is so much to choose from that you could eat something else every day; i.e. 4 different ways in which eggs are prepared, salads, fruits, cereals, bread, toast and so on! I'd definately recommend this hotel!
Good value for the money No
I really enjoyed the room. It was spacious, modern and clean. Definetely, the restaurant should be improved. The food was unacceptable.
Very nice and helpfull hotelstaff. Good breakfastbuffet. Good location in Qawra/Bugibba. Value for the money it cost. It would have been nice if the aircondition had been a little more effective.
The quality and choice of food was very good and the staff were friendly and accommodating for a couple with young children The room reserved for us had no shower curtain, a bad smell of foul waste and wasnt clean. But the Manager, Alex resolved our disappointment by upgrading us to an apartment and complimentary bottle of wine - This was a good gesture and resolved the issues beyond our expectation. Mr & Mrs Harding-Dempster
Quiet atmosphere in Rooms None
why not have coffee and tes facilities in the rooms?
Good staf, good view, good breakfast. The room was a little old and in some spot dirty. (curtains)
the view and the courtesy bus was good service.... expensive bar...sheets only chaned once in 9 days..breakfast buffet was poor and flies on food...poor exchange rate on sterling....no tea and coffee facilities provided unless you pay extra which in a 4 star hotel should be in the room anyway...waited about i hour for iron and board..did not except sterling in bar and had to wait about 20 mins while reception did the tills so they could change.
every thing been six times here everything great nothing
Good facilities, good breakfast, clean room, courteous staff only a very minor thing but would have been better to have fitted sheets and bigger pillows!
Unfriendly staff, bad cleaning, lack of distinctness about service in the restaurant, old furnitures. For five days nobody start vacuum-cleaner in our room. I'll never propose this hotel. Additional the hotel is far from any cities. If you want to use remote control for TV, then you should pay for remote control.
friendly and competent personal, services, variety of breakfast and dinner buffet,
Central location Not Applicable
I only stayed bed and breakfast and the breakfast was very good I enjoyed it very much.
Very well placed near bus terminus to tour the island. Also near good restaurants, The Overflow, Churchills, Incognito. We are always looked after very well. Lovely helpful staff.
The hotel staff were efficient and very friendly, the food was excellent and plentifull,the room was clean and of a reasonably size and the shower was fast flowing and the water was always hot the doors leading to the terraces and pool area need renewing which would greately enhance these areas and the sunbeds were dirty,the view from our balcony of the derelict area behind the hotel (full of rubbish) could be cleaned up as it apparently belongs to the hotel.
The location is excellent and this was our main reason for the choice of this hotel. Was none too impressed with half board food so did not choose this option.would choose a better room standard if we stay at the Santana again.The balcony furniture is old and tired looking and needs to be replaced.We did change rooms from the one initially allocated as this was facing a bar on the ground floor of the hotel.There are several choices of room but these are not featured on the web site or that of the hotel.Do your homework and do not accept any room offered.
The tranquillity that there is in this hotel is really billiant during the night and the food is good the drinks at the bar are fair price ........the room was clean hotel is clean aswell I would go there again in a short time for sure The only thing that I did not like was that in the restaurant ...... there is a rush to finish your meal cause there is a function afterwords and they start to clear the restaurant at 20.15 when the last serving is at 20.00 and befor everyone is finished they start peprering the food for the other function and what is finished for that time is not replaced I think that it is a pitty cause all is good and fine there
very good value for money hote, food excellent, staff excellent, free shuttle takes you to ther bus terminal where you can acces everywhere with ease and cheaply only thing i'd say is my partner and me developed cough's within a few days of arrival, as did several other guests i noticed, maybe the air con needs checking? my partner;s cough developed into plourisy,
The good weather :-) This hotel is not 4 stars! for me it's a 2 star hotel.
r4ooms were of good size beeding towels change daily staff helpful heating in rooms very poor i feel heating should have been at guest discretion as to when and the temputure was to be acessed in rooms and public areas thease were timed and controlled for when guest may be out of hotel very poor
Great value for money and very friendly staff Queing for a mediocre and somewhat tasteless breakfast. I didn't use them, but the swimming pools (very small outdoor and large bath indoor) must be woefully inadequate during the summer. Not an issue for me, but certainly one for a family.
The location was a little further than I expected from the centre.
nice and clean hotel to a very good rate.Near bus stop easy to travel were ever you wanna go. bar lounge and reception noisy every evening if you don`t like coverbands and karaoke
nice relaxing stay roof spa not working
Rooms: we didn't see the sky, we see the wall and stay all day with the lights, room was not so clean. The coffe wasn't good and the breakfast also.
The friendliness of the hotel staff, they are helpful and very knowledgable about local travel etc. There is a comfortable relaxed atmosphere in the public areas. A bit cut off from the town but this was okay for an off season holiday where it was cool enough to walk to a restaurant or cafe. Too few sun loungers, especially on the roof which got more of the sunshine but again okay off season when we were more interested in touring than sun bathing. Breakfast is poor, didn't mind missing it. Didn't expect to be served instant or vending machine type coffee in a hotel but this is a minor gripe, I like a good cup of coffee, especially in the morning!