Quality Inn & Suites Kissimmee by The Lake

Very Disappointed

I liked how close it was to the Disney Parks and that there were many places to eat and entertain yourself all within walking distance. The breakfast was very good and had a great variety.

The fact that I got charged a resort fee when the big sign out front blantantly states “no resort fees”. Housekeeping didn’t bother replacing our old, dirty towels with new ones. The simply folded them back to how they were and put them back in their spots. We know this because we had a towel that had a small amount of makeup on it and so we put it on the floor to be replaced with a clean one the following day, and we came back later that evening to find the same exact towel folded back on the towel rack, unwashed. The bed sheets weren’t replaced at all. There was a stain on the sheets when we had first arrived to our room, again we placed the dirty linen on the floor for replacing and the bed was made again the next morning with the same sheets. The worst part of it all was the fact that the front desk could’ve had all of our belongings in our own room, stolen. We were watching tv in our room, around the 4 o'clock hour roughly, only to have another family walk through our door with us still in it! On top of them having keys to our own room, our own room keys got disabled so we could’ve very easily been locked out of our own stuff. It’s a good thing we were in the room when the incident happened, as the people walking into our room could have very easily taken whatever they wanted, and we would have been left with nothing! You definitely get what you pay for at this “resort”.