Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Perfect in many ways. The staff was knowledgeable, the location was fabulous, we were able to walk to most interesting locations & restaurants. Hotel was spotless, food in restaurant was above average. nothing
review from KAYAK -
7.3
Very good location, high standard of rooms, would recommed this hotel Rooms were very warm at night, food and drink was quite expensive.
review from KAYAK -
5.7
Location OK, breadfast OK, room OK It took minutes to get hot water while taking shower, while queuing into check-in another desk was opened only for Lufthansa crew and we already in the queue continued waiting (it took long time, lady in the reception was not able to use computer), minibar was not filled up
review from KAYAK -
6.3
Localization of the hotel is really good, just couple of minutes walking to the City center as from the Castle. Price of the breakfast is very, very expensive, better take the breakfast outside, at the center you have really nice places much more cheaper.
review from KAYAK -
7.0
Hotel staff introduced a very nice restaurant near the hotel. Nothing.
review from KAYAK -
7.7
good hotel friendly staff excellent location would reccommend hotel to friends
review from KAYAK -
3.2
close to city center WIFI doesnt work (only cable, 20cm, does); no complimentary express-coffee in the morning(others in same city offer it); too expensive bar; one small shampoo bottle for two people for two days (not replaced); old TV under a crystal; this is not a 5 star hotel really. And they tried to charge more than what agreed.
review from KAYAK -
7.6
Excellent standard of accommodation. Ideal location close to city centre (3 mins walk) but not directly in it (therefore away from noise). No
review from KAYAK -
7.6
The staff and the concierge were very responsive and helpful.
review from KAYAK -
6.0
we needed of a small conference room at the spot , they arranged it in 5 minutes
review from KAYAK -
6.8
I specifically asked for a room overlooking the park in Krakow. When i arrived at 12 noon it was not ready. We put in our bags and looked around the city. When i checked in the bags later at 6 in the evening we had to wait until the receptionist rang room service to check whether our requested quite room was ready. It was not ready. It was not a professional service which i would expect.
review from KAYAK
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7.3
Very good location, high standard of rooms, would recommed this hotel Rooms were very warm at night, food and drink was quite expensive.
review from KAYAK -
7.0
Hotel staff introduced a very nice restaurant near the hotel. Nothing.
review from KAYAK -
7.7
good hotel friendly staff excellent location would reccommend hotel to friends
review from KAYAK -
7.6
Excellent standard of accommodation. Ideal location close to city centre (3 mins walk) but not directly in it (therefore away from noise). No
review from KAYAK -
7.6
The staff and the concierge were very responsive and helpful.
review from KAYAK -
6.8
I specifically asked for a room overlooking the park in Krakow. When i arrived at 12 noon it was not ready. We put in our bags and looked around the city. When i checked in the bags later at 6 in the evening we had to wait until the receptionist rang room service to check whether our requested quite room was ready. It was not ready. It was not a professional service which i would expect.
review from KAYAK
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5.7
Location OK, breadfast OK, room OK It took minutes to get hot water while taking shower, while queuing into check-in another desk was opened only for Lufthansa crew and we already in the queue continued waiting (it took long time, lady in the reception was not able to use computer), minibar was not filled up
review from KAYAK -
6.3
Localization of the hotel is really good, just couple of minutes walking to the City center as from the Castle. Price of the breakfast is very, very expensive, better take the breakfast outside, at the center you have really nice places much more cheaper.
review from KAYAK -
3.2
close to city center WIFI doesnt work (only cable, 20cm, does); no complimentary express-coffee in the morning(others in same city offer it); too expensive bar; one small shampoo bottle for two people for two days (not replaced); old TV under a crystal; this is not a 5 star hotel really. And they tried to charge more than what agreed.
review from KAYAK -
6.0
we needed of a small conference room at the spot , they arranged it in 5 minutes
review from KAYAK
