Pros (+) The staff was excellent, friendly and personable. The hotel was very clean. The restaurants were first class
Cons (-) N/A
5 stars
Sheraton Grand Krakow
Photos of Sheraton Grand Krakow
Overview
Visitors to Krakow, Poland, will find that the Sheraton Grande Krakow offers a location well suited for business or leisure travelers to town. This is a five-star hotel offering luxury amenities in the heart of the urban area. Within just a few minutes of the property, guests will be able to find the National Museum, the Zygmunt Bell, Wawel Cathedral, and much more. Shopping, dining, and nightlife can all be found nearby. The nearest airport to the hotel is J. Paul II Balice International Airport, which is just seven miles away.
There are 232 guest rooms on property, split between standard rooms and suites. All offer luxury bedding, updated décor, and other amenities. All rooms include climate controls, flat-screen TVs, private bathrooms with rainfall showers, hairdryers, luxury toiletries, work desks, a minibar, and more. All rooms are non-smoking. Suites offer additional living space.
During their stay, guests will be able to dine at the hotel’s Roof Top Terrace & Lounge Bar where they’ll find international fare and drinks. The Olive Restaurant is also available, as is Qube Vodka Bar & Café. Finally, there’s Some Place Else, which serves casual American fare in a sports bar-like atmosphere. There is a full fitness center on property for guests, and plenty of meeting space. Wedding facilities are also available. There is a heated swimming pool, as well as airport transportation. Paid parking is available.
While there is plenty of dining on property, guests can access almost 70 other restaurants within less than a mile of the hotel.
Amenities at Sheraton Grand Krakow
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
Accessibility and suitability
- Hypoallergenic
- No smoking
- Lowered sink
- Non-feather pillow
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- Shower chair
- Accessible by lift
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by lift
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Shampoo
- Body soap
- Dustbins
General
- Executive lounge access
- Inner courtyard view
- Interconnected room(s) available
- Landmark view
- Lockers
- Storage available
- River view
- Telephone
- Carpeted
- City view
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet paper
- Walk-in shower
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Spa and wellness centre
- Massage
- Sauna
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
- EV charging station
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Bicycle hire
- Cycling
- Pool table
Bedroom
- Feather pillow
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Outdoor
- Garden
- Terrace/Patio
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness centre
Reviews of Sheraton Grand Krakow
9.1
Wonderful
2428 verified ratings
Wonderful
1485
Very good
375
Good
308
Okay
114
Fair
68
Mediocre
30
Poor
48
Summary of reviews
Guests say
Guests generally praised the hotel's excellent location and cleanliness, highlighting the friendly and helpful staff. However, there were complaints about the value for money, with some guests feeling that certain amenities, like the pool and gym, were lacking. Additionally, some rooms were reported as not being ready upon arrival, and the breakfast service could be improved.AI-generated from customer reviews
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Score by provider
9.1 out of 10
58 reviews
All reviews
Location
Ul. Powisle 7, 31-101 Krakow, Malopolskie
What's nearby
- Pomnik Smoka Wawelskiego385 yd
- Królewska Katedra na Wawelu409 yd
- Wawel Castle432 yd
- Uniwersytet Jagielloński0.4 mi
- Prussian Homage0.4 mi
- Muzeum Narodowe w Krakowie0.5 mi
- Cloth Hall0.5 mi
- Main Market Square0.5 mi
- Krakow Old Town0.5 mi
- Muzeum Historyczne Miasta Krakowa0.6 mi
- Kościół Mariacki0.6 mi
- Academy of Music in Krakow0.7 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Sheraton Grand Krakow
Low season | February |
|---|---|
High season | December |
Average price (weeknight) | £141 |
Average price (weekend night) | £176 |
When to book a room at Sheraton Grand Krakow
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in KrakowGood to know
Value for money | 8.4 |
|---|---|
Distance to city centre | 0.5 mi |
Nearest airport | Krakow J. Paul II Balice |
Distance to airport | 6.3 mi |