Overview

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Grand Hotel Polyana
Top Family Hotel

Achipsinskaya Str.16, 354392 Krasnaya Polyana, Krasnodarskiy, Russia
+7 862 259 5595

£136+

Overall guest ratings

8.7/10 Excellent
Based on 1,292 reviews

Review highlights

  • 9.1
  • 9.1
  • 6.2
  • 4.9

Good to know

  • Pleasant hotel grounds
  • Great view
  • Clean hotel facilities

Nearby

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    About

    Grand Hotel Polyana features downhill skiing and a free ski shuttle. You can visit the spa to be pampered with body wraps or hydrotherapy, and Continental Restaurant, one of 3 restaurants, serves Eastern European cuisine and is open for breakfast and dinner. There are 2 outdoor pools and 2 poolside bars, and rooms at this luxurious hotel offer 24-hour room service and LCD TVs. Skiers will appreciate access to ski storage.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Skiing (downhill)
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Night club
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Pool table
    • Ski storage
    • Designated smoking area
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 1,292 reviews
    • 9.1 "Excellent pool."
      9.0 "Clean pool, said 90%."
    • 9.1 "Excellent amenities."
      9.5 "95% found the grounds to be nice."
    • 7.8 "Good service."
      8.9 "89% found the staff to be very friendly."
      9.7 "97% thought the service was very professional."
      7.0 "70% said the reception staff was great."
      9.0 "90% said the recreation staff was great."
      9.3 "Excellent childcare, thought 93%."
    • 7.4 "Good location."
    • 7.3 "Good breakfast."
    • 6.2 "Average cleanliness."
    • 4.9 "Vibe wasn't good."
      4.0 "60% criticized the unstylish hotel."
      3.3 "For 67%, the lobby entrance was sub-standard."
    • 4.0 "Disappointing food."
      0.5 "95% did not like what was on the menu."
      4.4 "56% did not enjoy the desserts."
      1.4 "For 86%, the dining experience was not enjoyable."
      2.9 "The price was too high for 71%."
    • 3.5 "Value below average."
      2.9 "The price was too high for 71%."
    • 2.5 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.8 Excellent
    Based on 490 reviews
    • 9.3 "Excellent amenities."
      9.6 "96% found the grounds to be nice."
    • 8.9 "Pool is good."
    • 7.8 "Good service."
      9.1 "91% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 7.6 "Good breakfast."
    • 7.5 "Good location."
    • 6.7 "Average cleanliness."
    • 5.8 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      6.4 "Only 64% said rooms were big enough."
    • 5.2 "Vibe was decent."
    • 4.3 "Disappointing food."
    • 3.6 "Value below average."
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    Overall rating

    8.6 Excellent
    Based on 723 reviews
    • 9.1 "Excellent pool."
    • 8.9 "Amenities are good."
      9.3 "93% found the grounds to be nice."
    • 7.9 "Good service."
      8.7 "87% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      8.9 "89% said the recreation staff was great."
      9.3 "Excellent childcare, thought 93%."
    • 7.3 "Good breakfast."
    • 7.3 "Good location."
    • 5.7 "Average cleanliness."
    • 5.0 "Rooms are ok."
      2.2 "78% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      2.3 "77% said the bathroom was dirty."
    • 4.5 "Vibe wasn't good."
      3.9 "61% criticized the unstylish hotel."
    • 3.6 "Value below average."
      2.5 "The price was too high for 75%."
    • 3.5 "Disappointing food."
      0.6 "94% did not like what was on the menu."
      3.7 "63% did not enjoy the desserts."
      2.5 "The price was too high for 75%."
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    Overall rating

    8.9 Excellent
    Based on 77 reviews
    • 9.2 "Excellent pool."
    • 9.1 "Excellent amenities."
      9.2 "92% found the grounds to be nice."
    • 7.8 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 7.2 "Wellness & sports facilities were pleasant enough."
    • 7.1 "Good location."
    • 6.9 "Breakfast is mediocre."
    • 6.2 "Average cleanliness."
    • 5.2 "Rooms are ok."
    • 4.2 "Disappointing food."
    • 3.0 "Terrible value."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Pleasant hotel grounds"
    "Great view"
    "Clean hotel facilities"
    data provided by TrustYou

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