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|Distance to city centre||0.4 mi|
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Everything about the stay was great. The owners were extremely friendly and made lots of effort to make sure I was happy. The location is perfect for cycling in the region, and is located right at the bottom of one of the climbs up to the Grand Ballon. The area is very quiet and peaceful and has a nice view of the mountains.
Perfect location for walking and cycling. Staff very helpful. Couldn’t ask for more. Lovely food too!
We were made very welcome by Rakesh and his partner and nothing seemed to much trouble for them. The location is excellent with the main mountain ridges just 15 minutes by car. We would certainly come back here if we get the chance.
The staff is super friendly, helpful and accommodating. There is a nice fireplace in the dining area and the price is really good.
POSITIVES: It's a 20-minute drive from La Bresse and the drive is beautiful because it takes you up into the mountain before you get there. The hotel was exactly as pictured. The chef spoke perfect English and jumped in to translate whenever needed. The food at the hotel restaurant was very good too. The desserts were delicious and they had a nice selection of tea. The room had a bathtub and enough space for our ski equipment. The fireplace in the restaurant was nice as well. There was parking on the property, with access to the back door, which made it easier to load and unload our luggage. The place was quiet and, for the most part, we slept well. The breakfast is composed of croissants, bread, marmalade, cheese, ham, yogurt, cereal, hot and cold drinks. There is a toaster provided as well, but no eggs, bacon nor sausages and it costs €9 per person. NEGATIVES: The things we didn't like are things that can easily be improved upon, if the owner would truly want to make this hotel a place where people are happy to return to. For example, when we returned from skiing the first evening, we arrived at the end of dinner service and since we had already eaten at the ski resort, we told the hotel manager or owner, that we were only interested in dessert. We were about to sit down at a table for 2 near the fireplace when she told us, "No, if it's just dessert, you have to sit over there." Anyone who cares about their clients, especially guests who are staying for an extended weekend, would have granted us the table of our choice. It was the end of dinner service, so no one else would have been arriving. In fact, no one else did. The following evening, we decided to eat there for dinner. This time we chose the table where she had sat us the evening before and this time she told us "No, this table is for 3 people." That's when the chef walked in and found us a nice table that we liked. We felt he knew how to treat customers properly.
The waitress who later served us was also very nice. With two large dining areas, there was absolutely no risk of running out of tables whatsoever. It is better to please the customer, especially when you know it would make no difference to the restaurant. The next morning, we chose to have breakfast there, which is a bit pricey for what you get, especially since the cappuccino was disgusting. I had had a croissant and I was still hungry, so I went to get another croissant. I had it in my hand and was walking back to the table when the hotel manager asked me if I had already eaten a croissant. I said yes, why. She said that I could only have one and to put it back, even though I already had it in my hand. Breakfast is €9 per person but you can only have 1 croissant? Really? I feel this woman is a detriment to this hotel. I don't know if she's the owner or manager, but if she wants people to return, she needs to learn how to treat her customers properly. How much does one croissant cost her? How much money has she lost because we will not return? How much money has she lost from other non-returning guests? We felt there is always an underlying penny-pinching quality. For example, when we left the room on Saturday morning to go skiing, we returned to a cold room that had had the heat switched down to low. We turned it up to high, but the heat did not turn on. We tried to call the reception, but no one ever picked up. We lay in bed freezing until it finally kicked in at 6am or so. Had they left the heat on, the room would have been properly heated. Had they left the blinds closed, as we left them, the room would have retained the heat. This place has lots of potential, if only this woman would stop getting in the way of its success. Her staff is wonderful. In fact, perhaps she should retire and let them take over. Everyone else who worked there was superb and made all the difference.
based on 339 reviews
Things to know
- Great menu
- Good management
- Friendly service
Policies vary by room type and provider.
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