Overview

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JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
+60 327 159 000

£104+

Overall guest ratings

8.8/10 Excellent
Based on 2,665 reviews

Review highlights

  • 10.0
  • 9.7
  • 6.0
  • 5.1

Good to know

  • Spacious rooms
  • Professional service
  • Friendly service

Nearby

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    About

    The 29-storey, 561-room hotel is located in the heart of the exciting "Golden Triangle", the city's prime business and shopping district and is adjoining to the prestigious Starhill Gallery. It is also strategically located on "Bintang Walk"offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a vast variety of restaurants and numerous entertainment outlets

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    Marriott V2

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Non-smoking rooms available
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 2,665 reviews
    • 10.0 "Incredible bar."
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
      10.0 "100% liked the proximity to sightseeing."
      8.4 "City centre within easy reach, said 84%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.8 "Housekeeping was great, according to 78%."
      7.5 "75% were happy with the room service."
    • 8.4 "Food is delicious."
      8.8 "88% loved the menu selection."
    • 8.0 "Breakfast is good."
      7.5 "75% were happy with the price of the breakfast."
    • 6.0 "Average comfort."
      6.2 "62% thought the bathroom was big enough."
    • 5.1 "Average amenities."
      6.1 "61% considered the lobby entrance to be so-so."
    • 3.0 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 2.8 "Disappointing wellness & sports facilities."
      1.2 "88% didn't like the fitness area."
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    Overall rating

    8.7 Excellent
    Based on 959 reviews
    • 9.6 "Terrific location."
      9.7 "97% liked the proximity to shopping."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      7.3 "73% said the reception staff was great."
    • 7.8 "Good cleanliness."
      8.0 "80% said rooms were clean."
      8.1 "81% thought it was clean."
    • 7.6 "Good breakfast."
      7.4 "74% were happy with the price of the breakfast."
    • 7.2 "Nice rooms."
      8.0 "80% said rooms were clean."
      7.0 "70% were happy with the bathroom."
      9.6 "96% thought the view was good."
    • 5.7 "Average comfort."
      6.8 "Beds were acceptable for 68%."
      6.9 "Only 69% said rooms were big enough."
    • 4.8 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      0.9 "91% thought the facilities needed updating."
      1.0 "90% complained about the elevator."
    • 3.1 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    • 2.7 "Disappointing wellness & sports facilities."
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    Overall rating

    8.9 Excellent
    Based on 986 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      7.8 "Easily accessible by car, said 78%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.4 "84% thought the service was very professional."
      7.9 "Housekeeping was great, according to 79%."
      7.6 "76% were happy with the room service."
    • 8.5 "Food is delicious."
    • 8.1 "Breakfast is good."
      7.3 "73% were happy with the price of the breakfast."
    • 7.4 "Nice rooms."
      7.5 "75% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
      7.4 "74% were happy with the bathroom."
      7.7 "77% said rooms were clean."
    • 3.0 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."

    Overall rating

    9.1 Excellent
    Based on 346 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      8.6 "Easily accessible by car, said 86%."
      10.0 "100% liked the proximity to sightseeing."
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 8.7 "Food is delicious."
    • 8.1 "Generally very clean."
    • 8.1 "Breakfast is good."
    • 6.9 "Rooms are ok."
      6.8 "Only 68% said rooms were big enough."
    • 5.9 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 5.3 "Vibe was decent."
    • 5.1 "Average amenities."
    • 3.5 "Internet is poor."
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    Overall rating

    8.5 Excellent
    Based on 373 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 9.0 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.3 "73% said the reception staff was great."
    • 8.2 "Food is delicious."
    • 7.9 "Good breakfast."
    • 7.7 "Good cleanliness."
    • 6.7 "Rooms are ok."
      6.7 "For only 67%, the bathroom was ok."
      6.9 "Beds were acceptable for 69%."
    • 5.6 "Average comfort."
      6.9 "Beds were acceptable for 69%."
    • 4.4 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      1.1 "89% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    • 3.0 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Spacious rooms"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

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