|"Staff was excellent and exceptional!"||(in 98 reviews)|
|"The club lounge was fantastic."||(in 3 reviews)|
|"Great hotel great staff great location."||(in 55 reviews)|
|"Bad view,dated room,cold hotel,no facilities"||(in 17 reviews)|
|"The breakfast was extremely poor."||(in 15 reviews)|
|"Please refer to above about the first room having a bad stench of smoke."||(in 2 reviews)|
Extraordinary Customer Service
OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur!
Everything was wonderful...
The hotel under renew
The hotel under renewed so it's so noisy. I didn't advice anyone to stay in it
I did not like the housekeeping work they where terrible, I was discus by the dirty towels they put for us in the bathroom and I wondered if they couldn't see the stains on them, the front disk also where not friendly at all.
Fantastic Hotel with a degree of pannache and style.
The location is good, having direct connection to the shopping mall. Service is excellent. Staff members are very helpful and professional
The Hotel is really nice and the service was 5 star we enjoyed our stay at the Ritz
Everything was good
it was luxorious, services were fulfilled effortlessly.. The staff was efficient and professional
Well arranged, good service and quality
Window shield is not enough, which made the room rather noisy. The top plate which sustains curtain rails was detached, but it was soon repaired.
The voucher rm 50 for meal,would be better if valid on all starhill restaurant.
Everything in the hotel is great
Yes, at the appartments they dont give extra beds
The room is pretty big & comfortable.
The bath towels.. prefer it to be more fluffy..
place of hotel and room
The Ritz-Carlton Kuala Lumpur is set in Kuala Lumpur and is within a 10-minute walk of Bukit Bintang Monorail Station. It provides a spa, as well as a Jacuzzi, a sauna and an outdoor pool.
This award-winning hotel offers an in-house gym, a beauty centre and 24-hour room service. Those staying at the property have access to express check-in/check-out, 24-hour reception and a meeting room.
The hotel's rooms are chic and feature a kitchenette and a private bathroom. All have their very own sitting area and a range of entertainment options, including a flat-screen TV, movies-on-demand and an iPod docking station.
The Ritz-Carlton Kuala Lumpur's restaurant provides the added convenience of on-site dining, with a variety of Chinese, Japanese and international dishes on offer. Each evening, guests are invited to enjoy a drink in the comfortable lounge bar. A variety of cafés and restaurants are also found in the surrounding area.
The Ritz-Carlton Kuala Lumpur has easy access to KLCC Park. Pavilion Kuala Lumpur and Imbi Monorail Station can easily be reached on foot.
based on 1,028 reviews
Policies vary by room type and provider.
Guests with existing The Ritz-Carlton Kuala Lumpur reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Ritz-Carlton Kuala Lumpur for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Ritz-Carlton Kuala Lumpur is located at 168 Jalan Imbi in Golden Triangle, 2 miles from the centre of Kuala Lumpur. Jalan Alor is the closest landmark to The Ritz-Carlton Kuala Lumpur.
Check-in time is 15:00 and check-out time is 12:00 at The Ritz-Carlton Kuala Lumpur.
Yes, The Ritz-Carlton Kuala Lumpur offers free Wi-Fi.
No, The Ritz-Carlton Kuala Lumpur does not offer free parking.
No, The Ritz-Carlton Kuala Lumpur does not offer free airport shuttle service.
The Ritz-Carlton Kuala Lumpur is 11.2 miles from Kuala Lumpur Subang. The Ritz-Carlton Kuala Lumpur is 28.2 miles from Kuala Lumpur Intl.
No, pets are not allowed at The Ritz-Carlton Kuala Lumpur.
Yes, The Ritz-Carlton Kuala Lumpur has a pool on-site.
The Ritz-Carlton Kuala Lumpur has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.