Overview

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The Ritz-Carlton, Kuala Lumpur
Top Luxury Hotel

168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
+60 321 428 000

£110+

Overall guest ratings

8.9/10 Excellent
Based on 1,208 reviews

Review highlights

  • 9.2
  • 8.9
  • 8.9
  • 5.5

Good to know

  • Professional service
  • Friendly atmosphere
  • Friendly service
  • Great shopping

Nearby

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Gift shop
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Meeting/Banquet facilities
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Laundry facilities
    • Laundry service
    • Cable or satellite TV
    • Air-conditioned
    • Safe
    • Babysitting/child care services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 1,208 reviews
    • 9.2 "Excellent wellness & sports facilities."
    • 8.9 "Good value."
      7.8 "78% were happy with the price of the breakfast."
      8.0 "80% thought it was a great value."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to shopping."
      7.5 "Easily accessible by car, said 75%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.7 "77% were impressed by the valet service."
      10.0 "100% found the restaurant service to be one of the best."
      10.0 "100% said the concierge service was amazing."
    • 8.3 "Food is delicious."
      9.6 "Yummy desserts, said 96%."
      9.1 "91% loved the menu selection."
      8.9 "89% loved the dining experience."
    • 5.5 "Pool is mediocre."
    • 2.6 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.1 Excellent
    Based on 422 reviews
    • 9.4 "Excellent wellness & sports facilities."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      8.2 "82% were impressed by the valet service."
    • 9.0 "Excellent value."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to shopping."
    • 8.4 "Food is delicious."
      9.6 "Yummy desserts, said 96%."

    Overall rating

    8.8 Excellent
    Based on 531 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to shopping."
    • 7.7 "Good breakfast."
    • 7.1 "Nice rooms."
      9.1 "91% thought rooms were spacious."
      8.0 "80% appreciated the modern rooms."
      8.6 "86% enjoyed the furniture."
    • 6.3 "Average amenities."
      6.4 "64% thought the building was acceptable."
    • 5.4 "Pool is mediocre."
    • 2.6 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 120 reviews
    • 9.1 "Excellent value."
    • 9.0 "Terrific location."
    • 8.5 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 7.7 "Good vibe."
      9.0 "90% enjoyed the friendly atmosphere."
    • 6.1 "Average amenities."
      6.3 "63% thought the building was acceptable."

    Overall rating

    8.4 Excellent
    Based on 132 reviews
    • 8.7 "Location is great."
    • 8.4 "Food is delicious."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.5 "Good breakfast."
    • 7.4 "Good vibe."
    • 6.6 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
    • 5.7 "Average amenities."
      5.8 "58% thought the building was acceptable."
    • 5.3 "Pool is mediocre."
    View all review categories
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Professional service"
    "Friendly atmosphere"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

    Recent reviews

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