The Ritz-Carlton Kuala Lumpur

Top Family Hotel

Pros: Both croissant is fresh and delicious and bed is comfortable

Cons: NA

Pros: Service is excellent and staff are very friendly . Rooms are luxurious and spacious. It is very close to high end shopping malls and food outlets . A very convenient place to stay. My family loves ...

Cons: The food served in the in room dining was not as good as my previous visits, though there are plenty of food options close by, in walking distance.

Pros: Pool water was cold. The pool could do with heating.

Cons: Cold water in the pool. Not being able to order breakfast in the room without being charged.

Pros: Specially the cleaning staff were awesome.They were friendly and willing to clean the room second time if we called them.

Pros: Service

Cons: Nothing

Extraordinary Customer Service

Pros: OMG this hotel was absolutely amazing! The staff were incredible (front desk, butlers, bellhops, pool, everyone). They allowed us to check in hours ahead of time, as we arrived on a red-eye flight. Since the room wasn't quite ready, they showed us to breakfast and then the pool. The spa facility had EVERYTHING we could have needed to shower after a swim and get ready for the day. The spa lady even lent us her personal iPhone charging cord when she realized mine wasn't working properly. Then the front desk guy came to the pool to give us the room key personally. They REALLY have unparalleled customer service here, I've never experienced anything like it (and I've traveled to over 30 countries). The room was very luxurious and that BATHROOM.... It couldn't have been any better. That's my new dream bathroom! I would LOVE to stay here again and you should totally stay here if you are headed to Kuala Lumpur!

Cons: Everything was wonderful...