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Late but still good

Pros: The price & the staff

Cons: We were late departing by almost an hour which cut into our tour time in Cusco. We were also late returning.

Delayed

Cons: Terrible customer service. They do not care about you unless you are Peruvian

Unable to take off - in airport for over 6 hours

Pros: Nothing

Cons: They canceled the first flight, then replaced it with a second one two hours later, then there was no plane able to land or take off according to LC Peru, while Latam and Avianca kept taking off and arriving. T

Pros: Beverages and snacks

Cons: When we were going to Cuzco we were embarked at bus to go to airplane once. They stopped that embarkation and made us to come back to gate because they didn't have a pilot of that flight. We couldn't reserve our seat before only at the check in time.

Worst airline...please avoid...

Cons: They displayed a gate in the screen and boarding pass and changed it in last minute to a different gate in different floor. They claim to have made a gate change announcement in spanish and about 15 passengers missed the flight including my wife and I. The airline refused to move us to any other flights in the day and also to refund our tickets. We ended up complaining to our credit card company for refund.

Broken luggage

Pros: Service ok

Cons: I dislike the fact that luggage was broken due to rush tag on luggage. I filed a case,but i was told inmediatly that case would not proceed as the material is acrylic. REVO brand luggage. I have resend a second follow up . Luggage was given back with another group of luggages in a separate carrousel. A representative from airline asked who did not receive luggage and pointed to another area were luggages had the rush tag on. Broken luggage return is not an involuntary damage under this circumstances.