Surrounded by magic, Buena Vista Palace is a towering and stunning hotel in the Walt Disney World Resort. Walk to the shops, restaurants and dazzling nightlife of Disney Springs™, and ride our complimentary shuttle to Disney Theme Parks. Whether here for a convention or getaway, this Lake Buena Vista hotel is a unique retreat Relax in a bright and stylish guest room with WiFi access, 32-inch LCD TV, mini-refrigerator and coffee maker. Many guest rooms have a private balcony overlooking the resort. Choose a suite for a separate living and dining area, sofa bed and water views Dining is a delectable experience at this Official Walt Disney World Hotel. Enjoy an American menu and games at one80 Sportgrill & Bar and take the family to our Sunday Character Breakfast with beloved Disney characters (costs apply) With 90,000 sq. ft. of event space, Buena Vista Palace suits any occasion. Host a corporate meeting for 2,080 guests in the Great Hall or let our professional staff assist with your tropical indoor or outdoor wedding. De-stress in the complimentary 24-hour fitness center with all the latest equipment
It is right across the street from Disney springs with easy access. There is a shuttle bus that goes every half hour to the parks. It's very convenient. The staff was incredibly helpful and really service oriented. The morning I left it was pouring rain and they drove me with the golf cart down to my car so that I wouldn't get wet.
I stayed there back in October and return in January. They had just been taken over by Hilton in October and had started renovations. The renovations are still going on. It's a bit disruptive but not too bad. When it is finished it will be great.
Comfortable bed, clean sheets, working AC.
Thin walls. Screaming kids. Plain old 80's type business hotel. Needs an overhaul which is apparently underway.
Room was very big, staff was above and beyond friendly.
Parking lot was very far away from Building
I only liked the location close to Disney Downtown.
Everything was of my dislike. Terrible place to stay if you are on vacation. This hotel should be closed for business until they finish construction. It is disgusting just a you walk thru the improvised lobby. King bed on my room covered with queen sheets. You can actually see the four corners of the mattres They did not even bothered to cover the mattress with a mattress cover. The shower head in the shower enclosure will not stay up on one place, so I pretty much had to showered bending my knees to get under the stream of water coming from the shower head.
Convenient location across the street from Disney springs and restaurants. Free busses to Disney parks, but can be a long trip 15-40 minutes one way. Clean room and comfortable bed, but carpet needs to be replaced (torn with tacks exposed).
The pool area was closed for construction, so no good place to take the kid to swim. Restaurants at the hotel were closed except for one. Carpet issues in the halls and in the room.
Ants in room, only one valet in morning so takes a long time to get car, remodeling so disorganized in lobby. Staff were nice though
The gentleman who checked me in was awesome. When I mentioned I didn't reaiize the Palace was now part of the Hilton family, he immediately asked if I was a HHONORS member - he looked me up and credited my Honors acct. He then gave me 2 bottles of water, got our room keys, made sure I was taken care of and welcomed us to the hotel. He gave us information about the hotel and really started our mini vacation off very well.
there isn't anything I wasn't happy about.
The resort itself is very nice and a very good location from the Disney Parks. The staff is very nice and very accommodating and the food (room service and cafe) is very good.
When we arrived to the room, the trash from the previous guest was still in the trash cans, and their food was still in the fridge. There was even a half drank soda bottle laying on the counter when you first walked in. In the bathroom, all the soap was used and they didn't restock soap, shampoo etc. Also had trouble with the toilet making noise all night and then overflowing the morning before we left.
Good Location, close to Downtown Disney Two large pools but not close to main tower
Carpet in hallways need replacing Facilities quite spread out.
The rooms . The carpet still felt wet, the ac wouldn't cool the room till they sent someone out . The cleaning cart was left outside out room all day till night . The fire sprinkler was coated with dust . The rooms didn't smell fresh and clean more mildew smelling . The bathtub has to have a leak because it totally soaks the floor with the curtain in. Parking was awful . Will not stay there again. Expensive for what you got . Much cheaper hotel in Daytina the week before was so much better
Walking distance to down town Disney
Dirty carpet pillow stunk like dog. Ac quit working. Tub didn't drain. Fire alarm going off between 2 and 4 am many times
buena vista spa and palace was much nicer than I had expected. the rooms were spacious and clean. The bathrooms could you a bit of an update but overall very nice!
I did like the location and shuttle service to the parks.
Even though you can see some updates, it feels old. the carpet, the furniture, windows, make you feel that you are in the 90's. Is fine, overall it was clean and it did the job to provide a place to sleep.
It was awesome stay
The staff is very friendly and extremely accommodating. Rooms were clean and there are many amenities. Pool, game room, spa, gift shop, basketball court, volleyball pit, market to purchase snacks and beverages and any of those travel items you may have forgotten to pack. Grounds are well kept. Within walking distance to Downtown Disney. Great hotel, I would definitely stay again.
We had stayed here once before and had some issues but decided to give it another try. Big mistake! Hotel smelled like mildew. Shower leaked everywhere. Pillow cases were musty and smelled like a wet dog, roach in the hallway stayed there for days, tack strip for carpet was exposed and my four year hurt her foot. We will never stay here again!
Very clean and updated.
Parking is to far away.
Nice place, nice staff and also good location.
Rooms didn't not smell very good. It smelled like humidity and the place needs to have some major clean up.
The shuttle bus. Wait time was over the half hour.