It could have been handled so much better.
The hotel was under major renovation which Hilton did not warn us about. While the hotel room was slightly larger than our queen bed, the only window was covered up with a plastic vinyl so you could not look out. When I removed the vinyl, there was a tarp hanging in front of all the windows along with scaffolding. The work was done during the day...loud. When I asked for a room on the other side of the building, they told me those rooms were very loud and sleeping would be difficult. I paid for 3 nights and used my points for one night. What a huge disappointment. They only comped us one breakfast. I felt like we were in a closet with no windows. On a positive note, the folks working the desk were at least friendly, but keeping a happy customer was somewhat lacking.
Not worth the good money I paid for
I will not book a room in this hotel again because, having paid 200 pounds per night: - It took me half an hour to have a mediocre shower since the fresh water hardly run through the pipes (despite the washroom being recently refurbished). - The room was very noisy (street cars and doors slapping all night). - The complimentary breakfast (I paid for) was ridiculous. No salty/warm food, only some fresh fruit (which was good) and industrial pastries (along with the standard drinks, of course). R. Arranz (14/11/14)
Boasting a prime location in the prestigious Kensington area, DoubleTree by Hilton London – Kensington sits on the doorstep of the iconic Natural History Museum, the Science Museum and Victoria & Albert Museum. The hotel’s traditional regency-style façade compliments its contemporary interior, reflecting the elegant Kensington style. Enjoy easy access to Harrods, the designer boutiques of Knightsbridge and Portobello Market. Kensington Palace, Hyde Park and the Royal Albert Hall are just short stroll away. Each room in our Kensington hotel features the latest in modern interior decor and offers complimentary WiFi, 32-inch HDTV and tea/coffee making facilities. Unwind in one of our stylish suites with a separate living area and upgraded amenities. For a touch of luxury, select a two-level duplex suite, boasting top-floor location and great city views. Enjoy fine selection of British and international cuisine in The Regency Restaurant and unwind with a drink in the 100 Queen's Gate Bar and Lounge. Visit our elegant Pavilion Terrace for a traditional afternoon tea, or pre-theatre drinks to start your evening off in style. We also offer 24-hour room service. After a busy day, have an energy-boosting workout in the 24-hour fitness center. Stay on top of work in the business center with complimentary WiFi. Your meeting is a breeze to plan at our Kensington hotel, with eight flexible function rooms accommodating up to 100 guests.
Based on 2,195 reviews
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