|Distance to city centre||2.3 mi|
|Nearest airport||London Gatwick|
|Distance to airport||23.2 mi|
|"Beautiful decor and great location."||(in 55 reviews)|
|"Beautiful common areas: restaurant, bar, lobby."||(in 10 reviews)|
|"Lovely kind helpful reception staff."||(in 64 reviews)|
|"Room and bathroom very small"||(in 15 reviews)|
|beautiful hotel||in 87 reviews|
|good breakfast||in 33 reviews|
|great location||in 93 reviews|
|heat spell||in 3 reviews|
|hotel in london||in 16 reviews|
|hotel staff friendly||in 125 reviews|
|lounge areas||in 6 reviews|
|reception staff||in 132 reviews|
|room too small||in 146 reviews|
|service charge||in 3 reviews|
|south kensington||in 39 reviews|
|staff room||in 175 reviews|
|station was right||in 9 reviews|
Fantastic Location but small room
I loved the location of the hotel. Very close to South Kensington subway which runs directly to Heathrow. The hotel is also close to the Victoria & Albert Museum and the Natural History museum and not far from Hyde Park. I also loved the staff. Very friendly from Veronica at check-in to the help by the bell staff.
The room was a little smaller than anticipated and the view from the room was of a building next door...
Beautiful hotel, excellent staff, great location.
The twin bed was a little small.
Really good location walking distance to museums and shopping (Harrod's). Staff were great and accommodating. Love the décor in the lobby and public areas. As a female traveler - bath products are Aromatherapy and the hair dryer has good power. I would stay here next time I am in London.
My room was a little small but still very comfortable and clean.
Not set up for business travelers, anyone elso who
Ultra quiet room. Good bar. Good location
Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
Great location, staff was excellent.
A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
Based on 1,361 reviews
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|London City||9.8 mi|
|London Heathrow||12.1 mi|
|Kensington Olympia, Greater London||1.3 mi|