Lacking attention to detail
Lobby was a large, warm, relaxing atmosphere.
Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!
Excellent time at this hotel! Everyone was very friendly!
Location was convenient
Was cold, old and dirty
I can't believe it is a Hilton. I use this chain a
Location is great. Bed was fine and apples were a nice touch. Gym was okay.
Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful.
Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends.
Met all our needs.
From the warm chocolate chip cookies handed out upon arrival to the classic British charm of its Edwardian façade, the DoubleTree by Hilton Hotel London-West End makes its guests feel at home from the very beginning of their stay. The exceptional location, in the heart of London’s historical Bloomsbury district in the city's West End, along with multilingual staff and stylish guest rooms, makes the hotel ideal for both vacationers and business travelers. Services and Amenities The DoubleTree Hilton Hotel London-West End defies the city’s reputation for cramped quarters, offering both traditional rooms and spacious duplex apartments. With a well-equipped business center and dedicated event staff, the hotel works with business groups to ensure that their time in London is as productive as it is enjoyable. All guests will enjoy the Champagne afternoon tea at Bar 92, along with the international cuisine served at the Level, the hotel's chic restaurant (which offers a children's menu). And for the health-conscious, the hotel offers a free fitness center. Attractions The bustling, tree-lined streets of the hotel's Bloomsbury neighborhood are a pleasure to stroll through - be sure to look out for the classic red London phone booths. Within walking distance of many attractions, including the British Museum, Covent Garden, and the West End's theaters, the hotel’s location makes it easy for guests to make the most of their time in London.
Based on 3,103 reviews
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