Lacking attention to detail
Lobby was a large, warm, relaxing atmosphere.
Housekeeping lacked attention to detail, first night’s bedding was not clean, toilet and shower in “premium” were falling apart, again, no attention to detail from housekeeping or maintenance. I felt like I was in Mexico, not London!
Excellent time at this hotel! Everyone was very friendly!
Location was convenient
Was cold, old and dirty
I can't believe it is a Hilton. I use this chain a
Location is great. Bed was fine and apples were a nice touch. Gym was okay.
Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful.
Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends.
Met all our needs.
The DoubleTree by Hilton London - West End hotel is ideally located in London's historic Bloomsbury district, between Holborn and Russell Square underground stations. Our full service hotel offers business and leisure travelers the perfect hotel only a stone's throw from the British Museum and walking distance to top attractions such as Covent Garden, the West End and the shops of Oxford Street. Heathrow International (LHR) and Gatwick (LGW) airports are easily accessible by tube, rail and bus. With its beautiful Edwardian façade, our newly renovated West End hotel retains its historic charm without sacrificing modern convenience. Inviting guest rooms, suites and executive accommodations include pampering bath amenities, generous work surfaces, LCD TVs, our luxurious Sweet Dreams® bedding and wireless high-speed internet access. In addition, our guests will appreciate: * A well-equipped Fitness Center by Precor® * Internet kiosks * Concierge services * 24-hour in room dining After a day's business or sightseeing enjoy a light bite, afternoon tea or evening cocktails at Bar 92, where you can watch the news or sporting events on our lounge TVs. Join us at The Level Restaurant for sleek and modern hotel dining, serving a selection of international cuisines. And don't forget to start the day right with our extensive Doubletree Breakfast Buffet. The DoubleTree Hotel in London's West End enjoys a superior location between the Financial District and popular West End attractions and neighborhoods like Soho and the theatre district. Our Bloomsbury hotel is also close to many wonderful cafés and restaurants offering a variety of cuisines, from casual eateries to fine dining. Our hotel is also situated in close proximity to three colleges, including University College London. For business meetings, conferences, weddings and receptions the Doubletree by Hilton offers attractive and flexible meeting room spaces, a professional banquet staff and creative menus. Whether you visit London for business, vacation or a family get-together, our friendly and attentive staff looks forward to welcoming you to Bloomsbury in the West End with our signature, warm Doubletree Chocolate Chip Cookie at check-in.
Based on 3,073 reviews
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