Beautiful Old Building Needs an Interior Facelift
The location was excellent on Russell Square with a Cafe Nero and Pret a Manger next door. The breakfast was excellent and I would highly recommend adding that to your package. The bathrooms were some of the largest I have seen in Europe.
The staff at Hotel Russell did not measure up to the overall customer service I experienced in England as a whole. They are less than accommodating to guests who booked through discount websites and treat guests who booked directly with them better. The interior is very dated and needs renovation. My friends room on the first night had a very strong cleaning chemical odor. It was unbearable for them because they have some sensitivities. The hotel was unable to move them to another room and we ended up switching rooms with them. The wifi at this hotel is spotty at best. I would not refuse to stay at this hotel again but I would probably avoid it.
Very small room
Old stile nice people, good food
Very very small room, breakfast needs more item
Good location. Historic building with attractive public spaces. Good shower with adequate water pressure.
Although my room charges were fully prepaid, the front desk clerk insistent on selling me breakfast, which I did not want, and in putting a 50 pound per day hold on my credit card, even though I said I was not going to use any of the hotel's restaurants. Difficult to get into the room because a large cupboard had been situated directly insider the door, almost blocking the passageway into and out of the room.
Favourite London Hotel destination
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant.
I couldn't stay longer!!
A Fine Old Hotel in Central London
Excellent location with easy access to both Russell Square and Holborn Tube stations. Lots of very good local pubs and eateries and only minutes away from the British Museum. My room was fairly large by English standards with a very nice bathroom and very comfortable bed. An excellent breakfast with a good selection of both cooked and cold items was available and included in the room rate.
My stay was short so didn't note any problems whatsoever.
Great London hotel
Central location, comfortable large room with large tub and shower, full breakfast, friendly helpful staff
Excellent location, great staff
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge.
The room was a bit noísy (I lived on the second floor).
The size of the Junior suite was wonderful!
The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
the three consierge gentlemen we spoke to were very helpful
Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
big bathroom and unique decoration of the room.
there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room.
Delay in breakfast - although once we got fed it was great.
The food was excellent, the staff most helpfull.
The first room offered was very very poor ,we had to pay extra to get an half decent room
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
The very large bathroom & close proximity to tube station.
Upon first arrival we were given very small room on smoking floor, so we changed.
At Kimpton Fitzroy London, we have stories galore to tell. From the outside, the palatial 19th-century landmark building, which occupies a full block in Bloomsbury, looks the part of grande dame. Inside are contemporary creature comforts like roomy, art-filled suites with views over Russell Square, a cocktail bar that keeps the Negronis flowing, and a come-as-you-are coffee shop just steps from the Tube. All of these details beckon modern travelers to settle in and stay a while.
Policies vary by room type and provider.