Overview

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Hotel Napoléon

Viale Europa 536, 55100 Lucca, Tuscany, Italy
+39 058 331 6516

£47+

Overall guest ratings

7.5/10 Good
Based on 1,378 reviews

Review highlights

  • 9.3
  • 8.9
  • 5.1
  • 4.6

Good to know

  • Near city centre
  • Accessible parking

Nearby

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    About

    When you stay at Hotel Napoléon, you'll be within a 10-minute drive of Basilica of San Frediano and Palazzo Pfanner. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. There's also a garden, and rooms at this upscale hotel offer 24-hour room service and minibars.

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Business centre
    • Car hire
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • No smoking
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Laundry service
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 1,378 reviews
    • 9.3 "Excellent value."
      10.0 "100% thought it was a great value."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.8 "78% thought the service was very professional."
    • 8.5 "Location is great."
      9.6 "Great parking, according to 96%."
      9.1 "City centre within easy reach, said 91%."
      10.0 "100% thought parking was inexpensive."
      7.9 "79% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.2 "Breakfast is good."
    • 5.7 "Average amenities."
      5.0 "50% thought the building was acceptable."
      6.6 "66% considered the lobby entrance to be so-so."
      6.7 "67% said the architecture was not spectacular."
    • 5.1 "Vibe was decent."
      6.6 "66% considered the lobby entrance to be so-so."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
      4.3 "57% said the bathroom was dirty."
    • 4.6 "Rooms are not good."
      4.9 "51% complained about the bathroom."
      3.9 "61% didn't like the uncomfortable beds."
      4.5 "55% said rooms were dirty."
      3.4 "66% thought they were poorly maintained."
      1.5 "Air conditioning was criticized by 85%."
      3.0 "70% had problems with the shower."
      3.0 "70% found problems with the furniture."
      4.3 "57% said the bathroom was dirty."
      4.2 "58% thought the tv was sub-standard."
      2.0 "80% were disappointed with the minibar."
    • 3.5 "Not very comfortable."
      2.4 "76% thought it was too noisy."
      3.9 "61% didn't like the uncomfortable beds."
      1.5 "Air conditioning was criticized by 85%."
    • 2.3 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 1,005 reviews
    • 9.5 "Excellent value."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 8.9 "Location is great."
      9.7 "Great parking, according to 97%."
      9.2 "City centre within easy reach, said 92%."
      10.0 "100% thought parking was inexpensive."
      7.9 "79% liked the proximity to sightseeing."
    • 7.8 "Good breakfast."
    • 6.1 "Food is average."
    • 4.7 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 4.6 "Not very clean."
      4.5 "55% said rooms were dirty."
    • 4.3 "Rooms are not good."
      3.4 "66% didn't like the uncomfortable beds."
      4.9 "51% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      3.1 "69% thought they were poorly maintained."
      1.4 "Air conditioning was criticized by 86%."
      3.0 "70% found problems with the furniture."
      3.3 "67% had problems with the shower."
    • 3.1 "Quite uncomfortable."
      3.4 "66% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
    • 2.1 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    7.5 Good
    Based on 192 reviews
    • 9.0 "Excellent value."
    • 8.6 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.6 "Location is great."
      9.7 "Great parking, according to 97%."
      9.2 "City centre within easy reach, said 92%."
    • 8.3 "Breakfast is good."
    • 5.5 "Average amenities."
    • 4.9 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 4.8 "Rooms are not good."
      4.9 "51% complained about the bathroom."
      3.9 "61% thought they were poorly maintained."
      3.9 "61% said rooms were dirty."
      4.2 "58% didn't like the uncomfortable beds."
    • 4.1 "Not very clean."
      3.9 "61% said rooms were dirty."
    • 4.0 "Not very comfortable."
      2.3 "77% thought it was too noisy."
      4.2 "58% didn't like the uncomfortable beds."
    • 2.8 "Disappointing internet connection."
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    Overall rating

    7.7 Good
    Based on 179 reviews
    • 9.2 "Excellent value."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.5 "Location is great."
      9.5 "Great parking, according to 95%."
      9.2 "City centre within easy reach, said 92%."
    • 8.1 "Breakfast is good."
    • 5.6 "Average amenities."
    • 4.6 "Not very clean."
      4.4 "56% said rooms were dirty."
    • 4.6 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
    • 4.3 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      4.7 "53% complained about the bathroom."
      4.8 "52% said rooms were small."
    • 3.3 "Not very comfortable."
      2.4 "76% thought it was too noisy."
      4.8 "52% said rooms were small."
    • 2.2 "Disappointing internet connection."
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    Good to know
    "Near city centre"
    "Accessible parking"
    data provided by TrustYou

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