|""Very friendly staff, @reception@swimming pool.""||(in 14 reviews)|
|""nice and friendly staff, good location.""||(in 133 reviews)|
|"Bed very comfortable and the view amazing."||(in 92 reviews)|
|"Check in took very long time."||(in 14 reviews)|
|"Take long time for check-in process"||(in 17 reviews)|
|"Furniture Looks a bit old"||(in 17 reviews)|
|spacious room||in 602 reviews|
|friendly staff||in 425 reviews|
|great location||in 361 reviews|
|bed is comfortable||in 200 reviews|
|breakfast was good||in 197 reviews|
|service is very good||in 162 reviews|
|excellent service||in 154 reviews|
|great view||in 143 reviews|
|free shuttle||in 123 reviews|
|bit far||in 67 reviews|
|check in process||in 62 reviews|
|macau||in 51 reviews|
|club lounge||in 49 reviews|
|swimming pool||in 44 reviews|
|long time||in 39 reviews|
|long queue||in 35 reviews|
|smoking room||in 33 reviews|
|front desk||in 25 reviews|
|ferry terminal||in 20 reviews|
|cotai strip||in 16 reviews|
|eiffel tower||in 16 reviews|
Spacious and clean room
Reduce cost of room
Excellent service and hotel
I loved the fact that the services were excellent. The room was spacious and the breakfast buffet was excellent
Good location. Excellent breakfast
Central, easy access to all neighboring hotels. Had pleasant encounters with the staff, particularly the Filipinos (Filipino ladies in Bene who despite the full load would take the time to speak with other guests and even offer to cut a dragonfruit for me, Wilson Webster at the SPG front desk who made our first encounter in the hotel a funny and pleasant one and Earth Espinosa also in Bene who serviced us with gusto) and one Chinese lady from housekeeping Wu Guan Mei who made our stay a touching experience with a tiny gesture of leaving an extra bottle of water with a note (in Chinese, which we asked someone to translate) after seeing lots of medicine (maintenance meds) on the table. Tiny gestures such as these remind us of how the world can be a much better place with a little thought and kindness.
Renovation was ongoing. Sheets didn’t smell so clean. Some staff couldn’t direct us to the proper direction, say, going to the buses that would take us to the ferry or didn’t know where the business center was. Food could use some more variety.
Great service, awesome location, great amenities
One of the best Sheraton’s in the world Hands down.
good location, average dinning
Location is good. Close to the airport with a free shuttle. Other resorts such as Parisian, Venetian or Wynn palace are nearby (walking distance). Stuff is friendly and tries to be helpful.
Check-in and checkout could be more organized. There seems to be never enough counters open. Even though there are several employees standing around. Although there are several places to eat (buffets, food court, restaurants) the lunch/dinner selection is rather narrow. True international cuisine or attempt to distinguish itself from any other Macau hotel/resort is missing.
Had to weigh and hour to check in because they couldn't find online reservation Not fun at 12:30 at night. Staff was not accommodating. Made the whole staff unpleasant
The hotel price is best compare with quality offered.
With a long history of being a place of great recreation for Western travelers, Macau is a city that has captured imaginations for centuries. Today, this city still has much to offer travelers not just from the west, but from around the world. Whether it is world-class gaming or the many different businesses that are headquartered in Macau, travelers are always seeking the best in accommodations. One of the best places to show how shrewd of a traveler you are is the Sheraton Grand Macao Hotel Cotai Central.
The Sheraton Grand Macao Hotel Cotai Central provides accommodations that are in step with the luxury the city is known for. As the largest hotel in Macau with more than 3,500 rooms, there is something for everyone – including three different pools. The central location of the hotel means that you can walk to some fantastic attractions including the casinos that have made Macau famous over the ages. The hotel offers amazing views of the city, and for business travelers, there are amenities including the business center that helps get the job done.
The massive hotel also features four different restaurants. Offering international cuisine is the restaurant Feast. Traditional Chinese cuisine is showcased at Yum Cha and Palms Café and Bar. Finally, Italian cuisine is offered at the restaurant Bene. These restaurants have high quality standards and for many are the highlight of a vacation in Macau.
Staying at the Sheraton Grand Macao Hotel Cotai Central is a great way to enjoy one of the world’s great cities.
based on 5,935 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Grand Macao, Cotai Strip reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Grand Macao, Cotai Strip for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Grand Macao, Cotai Strip is located at Estrada Do Istmo. in Cotai, 0.9 miles from the centre of Macau. Cotai Strip is the closest landmark to Sheraton Grand Macao, Cotai Strip.
Check-in time is 15:00 and check-out time is 11:00 at Sheraton Grand Macao, Cotai Strip.
Yes, Sheraton Grand Macao, Cotai Strip offers free Wi-Fi.
No, Sheraton Grand Macao, Cotai Strip does not offer free parking.
Yes, Sheraton Grand Macao, Cotai Strip offers free airport shuttle service.
Sheraton Grand Macao, Cotai Strip is 1.1 miles from Macau. Sheraton Grand Macao, Cotai Strip is 3.9 miles from Macau Ferry.
No, pets are not allowed at Sheraton Grand Macao, Cotai Strip.
Yes, Sheraton Grand Macao, Cotai Strip has a pool on-site.
Sheraton Grand Macao, Cotai Strip has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.