Overview

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Hotel Sterling

C/ San Bernardo, 29-31, 28015 Madrid, Madrid, Spain
+34 915 420 400

£45+

Overall guest ratings

8.0/10 Good
Based on 2,818 reviews

Review highlights

  • 9.3
  • 5.0
  • 3.5
  • 3.3

Good to know

  • Clean rooms
  • Wonderful sightseeing
  • Friendly service

Nearby

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    About

    Located in Gran Via, this hotel is within a 5-minute walk of Teatro Rialto and Plaza de Espana. Plaza Mayor and Puerta del Sol are also within 15 minutes.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 2,818 reviews
    • 9.3 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.9 "City centre within easy reach, said 99%."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      9.1 "91% thought the service was very professional."
    • 5.0 "Rooms are ok."
      4.0 "60% didn't like the uncomfortable beds."
      4.9 "51% said rooms were small."
      4.2 "58% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      4.1 "For 59%, the rooms looked old."
      2.9 "71% said the bathroom was dirty."
      2.6 "Air conditioning was criticized by 74%."
      4.7 "53% found problems with the furniture."
      4.2 "58% were disappointed with the minibar."
    • 3.5 "Breakfast is below average."
    • 3.3 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.1 "Food is inedible."
      0.5 "95% did not enjoy the desserts."
      4.3 "57% found the side dishes unedible."
      2.9 "71% did not like what was on the menu."
      0.0 "100% did not like the vegetable dishes."

    Overall rating

    8.0 Good
    Based on 1,606 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.8 "City centre within easy reach, said 98%."
      9.4 "94% liked the proximity to shopping."
    • 8.6 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 4.3 "Rooms are not good."
      3.2 "68% didn't like the uncomfortable beds."
      4.2 "58% said rooms were small."
      3.8 "62% complained about the bathroom."
      2.1 "79% thought they were poorly maintained."
      2.5 "Air conditioning was criticized by 75%."
      2.5 "75% said the bathroom was dirty."
      4.3 "57% found problems with the furniture."
      3.8 "For 62%, the rooms looked old."
    • 3.4 "Breakfast is below average."
    • 3.4 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
      4.2 "58% said rooms were small."
      4.5 "55% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
    • 3.3 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 2.6 "Food is inedible."
      4.1 "59% found the side dishes unedible."
      0.6 "94% did not enjoy the desserts."
      2.3 "77% did not like what was on the menu."
      0.0 "100% did not like the vegetable dishes."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 845 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.4 "94% said the reception staff was great."
      9.3 "93% thought the service was very professional."
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.4 "94% liked the proximity to shopping."
    • 5.6 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
    • 5.1 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 3.3 "Breakfast is below average."
    • 3.0 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
    • 2.9 "Food is inedible."
      0.4 "96% did not enjoy the desserts."
    View all review categories

    Overall rating

    7.7 Good
    Based on 28 reviews
    • 8.8 "Great service."
    • 5.2 "Rooms are ok."
    • 4.5 "Not very comfortable."

    Overall rating

    7.8 Good
    Based on 338 reviews
    • 9.3 "Terrific location."
      10.0 "Near to public transport, according to 100%."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.3 "93% said the reception staff was great."
    • 4.4 "Not very comfortable."
      4.4 "56% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
    • 4.2 "Rooms are not good."
      4.4 "56% said rooms were small."
      4.3 "57% didn't like the uncomfortable beds."
      4.1 "59% complained about the bathroom."
    • 3.3 "Breakfast is below average."
    • 3.1 "Disappointing internet connection."
      2.8 "72% said the wifi quality was bad."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Clean rooms"
    "Wonderful sightseeing"
    "Friendly service"
    data provided by TrustYou

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