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(Return)
Airports
Origin
Bristol
£39
only
£39
London
£41
only
£41
£41
only
£41
£30
only
£30
Manchester
£30
only
£30
Glasgow
£27
only
£27
Birmingham
£27
only
£27
Destination
Madrid
£27
only
£27
Sun, 29 Oct
GLA
MAD
2h 55m
Sun, 12 Nov
MAD
GLA
2h 50m
Trip: 15 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 9367 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
SXF
SKG
OK 4.0

Timing and congestion at airport

RIX
MAN
Excellent 10.0

Everything. Staff was wonderful.

PFO
STN
Mediocre 2.0

Nothing

1. Flight expensive....and ontop you pay 40€ for 20kg 2. Flight was at 13:35, when booking online, it says u can check in online 2 hrs before flight. If u dont you pay 50€ fee to checkin at airport ( absolutely rediculous to start with!!!!!) However, i tried to checkin online at 09:40 and payed for my suitcase, once i payed for my case, not only it didnt send me confirmation of payment or receipt, it asked for my passport details and date of birth which i entered... and then it told me the flight has already departed and wouldnt let me checkin. after 4 attempts trying.... my father called ryanair to ask for advise on what to do with this situation, and was told that we can checkin at the airport. We go to Pafos airport, where staff of ryanair at checkin were extremely rude.... and after explaining the situation... told us we must pay €50 to check in and get on my flight... told us to go to the other side of the airport to pay. We tried to explain the situation to another extreeeemely rude member of staff called Evi... who says she needs proof that i couldnt check in... so i showed her the emails i had received from ryanair.... and she said she could see it on her screen that i was in the ryanair site... but said she needed a print screen to prove it.... how pathetic!!! Then when questioning why emails from ryanair were not sufficient proof she said she is just doing her job and she doesnt care because she doesnt work for ryanair. Ironicaly told us to pay and have a nice day. We paid. And will make a huge complaint... and advertise how pathetic this airline is... not only the rules, they even ignore their own rules, as they have the rudest staff both ground and on board im sure they need the extra money to understandably employ better staff or maybe get better planes... or hopefully follow monarch so bad airlines get out and leave the good ones to do their job professionally. The way they service ob is another story. Staff look exhausted... unmotivated and very unhappy. I work for the crewing dept of an international shipping company... where we arrange travel for officers and crew hourly 24/7 , 365 days a year.....and will make sure that under no circumstances do we use ryanair as it will reflect badly on our company. I paid €250.00 for the ticket + €40.00 20kg + €50.00 because they wouldnt let me check in. = €340.00 €340.00 i could have gone with a better airline... had a happier flight.... not feel ripped off...and not been spoken to so rudely. I never complain. But this experience was continuously awful. And i will make sure this is expressed world wide. Cheating people is unacceptable. If i was late to try check in, or i did something wrong, or i was rude, or if the flight cost was rediculously low. i would understand.. but i paid good money for a ticket, too much money for a 14kg bag and ontop extra for the fault of the airlines webpage & acepted attitude!!Lesson learned!! For sure they will lose alot more than 1 customer!!!!

AGP
BHX
Good 6.0

The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment

I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction

STN
VCE
Good 7.3

Captain made a safe soft landing, very timely

Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned

Fri, 9 Mar
BRS
MAD
2h 15m
Mon, 12 Mar
MAD
BRS
2h 15m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 3 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
MAD
CDG
Excellent 8.0

spacious

AMS
DBV
Good 6.3

late departure

FCO
ORY
Excellent 9.3

Very professional, smooth flight

CDG
CPH
Mediocre 3.0

Price per bag was about equal to the per passenger price. Carryon rules are absurd. People opened cases to put on 4 layers of clothes and backpacks were placed inside other bags. You DO realize the same items ended up on board, right?

GVA
LGW
Excellent 10.0

Good service & so nice

Wed, 8 Nov
GLA
MAD
2h 55m
Sun, 12 Nov
MAD
GLA
2h 50m
Trip: 5 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 9367 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
LIS
CIA
Mediocre 2.0

Have to take the bus from aircraft to terminal.

STN
VCE
Good 7.3

Captain made a safe soft landing, very timely

Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned

SXF
SKG
OK 4.0

Timing and congestion at airport

CTA
MLA
OK 5.5

Plane and flight were fine once we got aboard and underway.

Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion.

BCN
SXF
OK 5.6

Crew was kind and the ride was easy and mostly on time.

Gate changed three times in twenty minutes leaving me running all over BCN. Also, the plane was scorching hot until close to takeoff. Could not pay for snacks with credit card. Seats don’t recline.

Sun, 26 Nov
BHX
MAD
2h 25m
Wed, 29 Nov
MAD
BHX
2h 30m
Trip: 4 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
RIX
MAN
Excellent 10.0

Everything. Staff was wonderful.

CTA
MLA
OK 5.5

Plane and flight were fine once we got aboard and underway.

Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion.

STN
VCE
Good 7.3

Captain made a safe soft landing, very timely

Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned

AGP
BHX
Good 6.0

The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment

I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction

TNG
CRL
Mediocre 2.0

Nothing.

It was cancelled with less than 24 hours notice.

Mon, 27 Nov
BHX
MAD
2h 25m
Wed, 29 Nov
MAD
BHX
2h 30m
Trip: 3 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
RIX
MAN
Excellent 10.0

Everything. Staff was wonderful.

JTR
ATH
Good 6.0

Crew was friendly

Baggage fees were outrageous, way past industry standards I've seen elsewhere.

LGW
DUB
Mediocre 2.0

Screwed up airport - if you're just flying through, Dublin is a MAJOR hassle. Had to leave the airport and go through security once again to connect.

PFO
STN
Mediocre 2.0

Nothing

1. Flight expensive....and ontop you pay 40€ for 20kg 2. Flight was at 13:35, when booking online, it says u can check in online 2 hrs before flight. If u dont you pay 50€ fee to checkin at airport ( absolutely rediculous to start with!!!!!) However, i tried to checkin online at 09:40 and payed for my suitcase, once i payed for my case, not only it didnt send me confirmation of payment or receipt, it asked for my passport details and date of birth which i entered... and then it told me the flight has already departed and wouldnt let me checkin. after 4 attempts trying.... my father called ryanair to ask for advise on what to do with this situation, and was told that we can checkin at the airport. We go to Pafos airport, where staff of ryanair at checkin were extremely rude.... and after explaining the situation... told us we must pay €50 to check in and get on my flight... told us to go to the other side of the airport to pay. We tried to explain the situation to another extreeeemely rude member of staff called Evi... who says she needs proof that i couldnt check in... so i showed her the emails i had received from ryanair.... and she said she could see it on her screen that i was in the ryanair site... but said she needed a print screen to prove it.... how pathetic!!! Then when questioning why emails from ryanair were not sufficient proof she said she is just doing her job and she doesnt care because she doesnt work for ryanair. Ironicaly told us to pay and have a nice day. We paid. And will make a huge complaint... and advertise how pathetic this airline is... not only the rules, they even ignore their own rules, as they have the rudest staff both ground and on board im sure they need the extra money to understandably employ better staff or maybe get better planes... or hopefully follow monarch so bad airlines get out and leave the good ones to do their job professionally. The way they service ob is another story. Staff look exhausted... unmotivated and very unhappy. I work for the crewing dept of an international shipping company... where we arrange travel for officers and crew hourly 24/7 , 365 days a year.....and will make sure that under no circumstances do we use ryanair as it will reflect badly on our company. I paid €250.00 for the ticket + €40.00 20kg + €50.00 because they wouldnt let me check in. = €340.00 €340.00 i could have gone with a better airline... had a happier flight.... not feel ripped off...and not been spoken to so rudely. I never complain. But this experience was continuously awful. And i will make sure this is expressed world wide. Cheating people is unacceptable. If i was late to try check in, or i did something wrong, or i was rude, or if the flight cost was rediculously low. i would understand.. but i paid good money for a ticket, too much money for a 14kg bag and ontop extra for the fault of the airlines webpage & acepted attitude!!Lesson learned!! For sure they will lose alot more than 1 customer!!!!

CTA
MLA
OK 5.5

Plane and flight were fine once we got aboard and underway.

Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion.

Wed, 15 Nov
GLA
MAD
2h 55m
Mon, 20 Nov
MAD
GLA
2h 50m
Trip: 6 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 9367 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
JTR
ATH
Good 6.0

Crew was friendly

Baggage fees were outrageous, way past industry standards I've seen elsewhere.

TNG
CRL
Mediocre 2.0

Nothing.

It was cancelled with less than 24 hours notice.

SXF
SKG
OK 4.0

Timing and congestion at airport

STN
NCE
Excellent 9.0

The boarding went really fast and it was nice and smooth flight

The crew. They are always very rude in Ryanair.

AGP
BHX
Good 6.0

The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment

I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction

Mon, 6 Nov
LTN
MAD
2h 40m
Thu, 16 Nov
MAD
LTN
2h 30m
Trip: 11 days
Overall 5.1 OK
Based on 6 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
LTN
MAD
Mediocre 3.3

Crew was nice as usual

Lot of people couldnt carry their hand luggage so I was all journey with my laptop + jacket + hand bag in my mini seat, so at the moment I opened the table I couldnt move at all. Thanks god it was 2 hrs flight

LGW
CPH
Good 6.6

Very tight seating for people who are over 6’ tall.

GVA
LGW
Excellent 10.0

Good service & so nice

AMS
DBV
Good 6.3

late departure

AGP
LGW
Mediocre 2.0

Price! Which i found out why it was so cheap.

Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow.

Sat, 11 Nov
GLA
MAD
2h 55m
Mon, 13 Nov
MAD
GLA
2h 50m
Trip: 3 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 9367 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
JTR
ATH
Good 6.0

Crew was friendly

Baggage fees were outrageous, way past industry standards I've seen elsewhere.

STN
NCE
Excellent 9.0

The boarding went really fast and it was nice and smooth flight

The crew. They are always very rude in Ryanair.

CTA
MLA
OK 5.5

Plane and flight were fine once we got aboard and underway.

Flight was over an hour late and that was very inconvenient since people were waiting for me. Boarding was disorganized and practically a riot. Airport at Catania changed departure gate 3 times, causing great confusion.

STN
VCE
Good 7.3

Captain made a safe soft landing, very timely

Difficult to hear the flight attendant , message unclear, too loud and fast Boarding queues not well planned

AGP
BHX
Good 6.0

The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment

I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction

Wed, 8 Nov
LTN
MAD
2h 30m
Fri, 10 Nov
MAD
LTN
2h 30m
Trip: 3 days
Overall 5.1 OK
Based on 6 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
GVA
LGW
Excellent 10.0

Good service & so nice

AMS
DBV
Good 6.3

late departure

AGP
LGW
Mediocre 2.0

Price! Which i found out why it was so cheap.

Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow.

CDG
LIS
Mediocre 2.0

They didnt give me to carry laptop bag too. Only one hand carry include.

ATH
LGW
Good 6.8

Dealing with being overweight Seating was a bit tight

Tue, 21 Nov
STN
MAD
2h 30m
Wed, 22 Nov
MAD
STN
2h 35m
Trip: 2 days
Overall 5.9 OK
Based on 52 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
STN
MAD
Mediocre 2.0

over an hour late with poor communication. charged 3€ for a small bottle of water. ridiculous.

STN
MAD
Excellent 10.0

The plane arrived before

STN
MAD
Excellent 8.0

Cheap and got to Madrid 15 mins early. You get what you pay for.

Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)

STN
MAD
OK 4.0

Cheap fares and the flight was punctual.

The flight was extremely uncomfortable. The seats were terribly cramped and did not even recline. The food and drink options were poor.

STN
MAD
Mediocre 2.0

Charged 100Ł due to public transit errors, rebooked, moved from line to line to receive boarding pass , nobody has right answers. You get what you pay for I guess

Wed, 22 Nov
LGW
MAD
2h 30m
Tue, 28 Nov
MAD
LGW
2h 25m
Trip: 7 days
Overall 5.6 OK
Based on 20 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
AMS
DBV
Good 6.3

late departure

LGW
CPH
Good 6.6

Very tight seating for people who are over 6’ tall.

LGW
MAD
Mediocre 2.0

Nothing we booked because of flight time but was not worth it

They charge u extra for your carry on we were flying internationally which allows u 1 suitcase 1 carry on and a hand bag easy jet only allows I carry on charges for suit case and hand bag would not take ever again u have to pay for food too

AGP
LGW
Mediocre 2.0

Price! Which i found out why it was so cheap.

Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow.

LGW
MAD
Mediocre 2.0

Nothing

The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive

Thu, 18 Jan
STN
MAD
2h 30m
Wed, 7 Feb
MAD
STN
2h 35m
Trip: 21 days
Overall 5.9 OK
Based on 52 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
STN
MAD
Mediocre 2.0

NOTHING

Everyone, EVERYTHING, horrible customer service!!!

STN
MAD
Mediocre 2.0

over an hour late with poor communication. charged 3€ for a small bottle of water. ridiculous.

STN
MAD
Mediocre 2.0

Charged 100Ł due to public transit errors, rebooked, moved from line to line to receive boarding pass , nobody has right answers. You get what you pay for I guess

STN
MAD
Excellent 8.0

Cheap and got to Madrid 15 mins early. You get what you pay for.

Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)

STN
MAD
Excellent 10.0

Everything, price, knowledge, clean planes, great customer service

Sat, 25 Nov
LGW
MAD
2h 30m
Tue, 28 Nov
MAD
LGW
2h 20m
Trip: 4 days
Overall 5.6 OK
Based on 20 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
AMS
DBV
Good 6.3

late departure

LGW
CPH
Good 6.6

Very tight seating for people who are over 6’ tall.

MAD
CDG
Excellent 8.0

spacious

FCO
ORY
Excellent 9.3

Very professional, smooth flight

LGW
MAD
Excellent 10.0

I liked the flight crew, and the flight was very smooth.

I wish there wasn't a charge for luggage, or it would be better if check-in luggage was cheaper. I didn't try food or entertainment, but the flight was short so it wasn't really necessary.

Thu, 1 Feb
STN
MAD
2h 30m
Sun, 4 Feb
MAD
STN
2h 35m
Trip: 4 days
Overall 5.9 OK
Based on 52 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
STN
MAD
Mediocre 2.0

over an hour late with poor communication. charged 3€ for a small bottle of water. ridiculous.

STN
MAD
Mediocre 2.0

NOTHING

Everyone, EVERYTHING, horrible customer service!!!

STN
MAD
Excellent 8.0

Cheap and got to Madrid 15 mins early. You get what you pay for.

Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)

STN
MAD
Mediocre 2.0

Charged 100Ł due to public transit errors, rebooked, moved from line to line to receive boarding pass , nobody has right answers. You get what you pay for I guess

STN
MAD
OK 5.0

I paid extra for priority boarding and, though I was one of the first 20 passengers on board, I was not allowed to put my bag in the overheard compartment. I was told to put both my purse (not a tiny one, mind you) and my carry on bag under the seat. And, because I had an isle seat, the space was smaller than average. So I had to fly cramped up. Because I'm not an EU citizen, I had to queue up as if to check in luggage to have a stamp placed on my boarding pass. Then another queue to board the plane because they don't bother to call by row or group number like most airlines. The boarding was chaotic. The seats are very uncomfortable. They don't even give you one small cup of water. You have to pay 3 euros for a bottle of water that would cost you 1 elsewhere. Finally, the landing was very hard and shook everyone about.

Fri, 9 Mar
BRS
MAD
2h 15m
Mon, 12 Mar
MAD
BRS
2h 15m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 3 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
LGW
CPH
Good 6.6

Very tight seating for people who are over 6’ tall.

MAD
CDG
Excellent 8.0

spacious

LTN
BOD
Excellent 8.0

S'est bon prix et très intéressant

Beaucoup de faciliter et très bien organisé. Je vous souhaite succès et plus de développement dans vos programmes.

CDG
CPH
Mediocre 3.0

Price per bag was about equal to the per passenger price. Carryon rules are absurd. People opened cases to put on 4 layers of clothes and backpacks were placed inside other bags. You DO realize the same items ended up on board, right?

AMS
DBV
Good 6.3

late departure

Wed, 15 Nov
STN
MAD
2h 30m
Wed, 22 Nov
MAD
STN
2h 35m
Trip: 8 days
Overall 5.9 OK
Based on 52 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
STN
MAD
Mediocre 2.0

Charged 100Ł due to public transit errors, rebooked, moved from line to line to receive boarding pass , nobody has right answers. You get what you pay for I guess

STN
MAD
OK 5.0

I bought a coffee just minutes before boarding and was told I could not take it on board and had to drink it all immediately, scolding hot and everything. When I walked onto the plane, I found a fellow passenger peacefully sipping her airport-bought brew with no sign of reprimand from the Ryanair staff. I only ask that the rules be applied to everybody or not at all.

STN
MAD
Mediocre 2.0

.. The yellow in the logo

Where to began?? The most unorganized company I've ever come across. They don't accept online checkin. They don't explain that you need to pay for an airport fee which is 45 euros in addition to the plane ticket which is crazy. Oh customer service... Ha ha ha ha. Just a mess. Never again with this airline, I'd rather pay extra and go with another airline.

STN
MAD
Excellent 8.0

Cheap and got to Madrid 15 mins early. You get what you pay for.

Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)

STN
MAD
Mediocre 2.0

over an hour late with poor communication. charged 3€ for a small bottle of water. ridiculous.

Thu, 14 Dec
LTN
MAD
2h 40m
Tue, 19 Dec
MAD
LTN
2h 30m
Trip: 6 days
Overall 5.1 OK
Based on 6 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
GVA
LGW
Excellent 10.0

Good service & so nice

CDG
CPH
Mediocre 3.0

Price per bag was about equal to the per passenger price. Carryon rules are absurd. People opened cases to put on 4 layers of clothes and backpacks were placed inside other bags. You DO realize the same items ended up on board, right?

CDG
LIS
Mediocre 2.0

They didnt give me to carry laptop bag too. Only one hand carry include.

ATH
LGW
Good 6.8

Dealing with being overweight Seating was a bit tight

AGP
LGW
Mediocre 2.0

Price! Which i found out why it was so cheap.

Aircraft disgustingly dirty. On a level that i couldnt open my tray. It was covered in dirt and drink and rubbish. Seats were worse than bus. Arm reat, well they should change the name to elbow rest as you can inly put the ellbow on it. Legroom, its ok for people that they are less than 150cm! As they push the seats close to eachother to get more people in, you find yourself sitting so close to strangers. Person in front of me hit me everytime he moved his armes. Check in was awful. We had to beg to get their attention to ask a question. Girls were so busy chatting. Boarding, so slow. Only one person. He was nice and polite. But process so slow.

Thu, 16 Nov
MAN
MAD
2h 40m
Tue, 21 Nov
MAD
MAN
2h 40m
Trip: 6 days
Overall 5.1 OK
Based on 2 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
PFO
STN
Mediocre 2.0

Nothing

1. Flight expensive....and ontop you pay 40€ for 20kg 2. Flight was at 13:35, when booking online, it says u can check in online 2 hrs before flight. If u dont you pay 50€ fee to checkin at airport ( absolutely rediculous to start with!!!!!) However, i tried to checkin online at 09:40 and payed for my suitcase, once i payed for my case, not only it didnt send me confirmation of payment or receipt, it asked for my passport details and date of birth which i entered... and then it told me the flight has already departed and wouldnt let me checkin. after 4 attempts trying.... my father called ryanair to ask for advise on what to do with this situation, and was told that we can checkin at the airport. We go to Pafos airport, where staff of ryanair at checkin were extremely rude.... and after explaining the situation... told us we must pay €50 to check in and get on my flight... told us to go to the other side of the airport to pay. We tried to explain the situation to another extreeeemely rude member of staff called Evi... who says she needs proof that i couldnt check in... so i showed her the emails i had received from ryanair.... and she said she could see it on her screen that i was in the ryanair site... but said she needed a print screen to prove it.... how pathetic!!! Then when questioning why emails from ryanair were not sufficient proof she said she is just doing her job and she doesnt care because she doesnt work for ryanair. Ironicaly told us to pay and have a nice day. We paid. And will make a huge complaint... and advertise how pathetic this airline is... not only the rules, they even ignore their own rules, as they have the rudest staff both ground and on board im sure they need the extra money to understandably employ better staff or maybe get better planes... or hopefully follow monarch so bad airlines get out and leave the good ones to do their job professionally. The way they service ob is another story. Staff look exhausted... unmotivated and very unhappy. I work for the crewing dept of an international shipping company... where we arrange travel for officers and crew hourly 24/7 , 365 days a year.....and will make sure that under no circumstances do we use ryanair as it will reflect badly on our company. I paid €250.00 for the ticket + €40.00 20kg + €50.00 because they wouldnt let me check in. = €340.00 €340.00 i could have gone with a better airline... had a happier flight.... not feel ripped off...and not been spoken to so rudely. I never complain. But this experience was continuously awful. And i will make sure this is expressed world wide. Cheating people is unacceptable. If i was late to try check in, or i did something wrong, or i was rude, or if the flight cost was rediculously low. i would understand.. but i paid good money for a ticket, too much money for a 14kg bag and ontop extra for the fault of the airlines webpage & acepted attitude!!Lesson learned!! For sure they will lose alot more than 1 customer!!!!

RIX
MAN
Excellent 10.0

Everything. Staff was wonderful.

JTR
ATH
Good 6.0

Crew was friendly

Baggage fees were outrageous, way past industry standards I've seen elsewhere.

AGP
BHX
Good 6.0

The staff were pleasant and helpful on board I didn’t have any food and there wasn’t any entertainment

I didn’t like that there was absolutely nobody at the airport to answer any questions or just guide you in the right direction

SXF
SKG
OK 4.0

Timing and congestion at airport

Wed, 22 Nov
STN
MAD
2h 30m
Tue, 28 Nov
MAD
STN
2h 35m
Trip: 7 days
Overall 5.9 OK
Based on 52 reviews
Overall
6.5
Boarding
6.3
Comfort
6.0
Crew
7.1
Entertainment
5.1
Food
5.4
STN
MAD
Excellent 10.0

The plane arrived before

STN
MAD
Mediocre 2.0

Charged 100Ł due to public transit errors, rebooked, moved from line to line to receive boarding pass , nobody has right answers. You get what you pay for I guess

STN
MAD
Mediocre 2.0

.. The yellow in the logo

Where to began?? The most unorganized company I've ever come across. They don't accept online checkin. They don't explain that you need to pay for an airport fee which is 45 euros in addition to the plane ticket which is crazy. Oh customer service... Ha ha ha ha. Just a mess. Never again with this airline, I'd rather pay extra and go with another airline.

STN
MAD
Excellent 8.0

Cheap and got to Madrid 15 mins early. You get what you pay for.

Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)

STN
MAD
Mediocre 2.0

NOTHING

Everyone, EVERYTHING, horrible customer service!!!

Thu, 23 Nov
LGW
MAD
2h 30m
Tue, 28 Nov
MAD
LGW
2h 20m
Trip: 6 days
Overall 5.6 OK
Based on 20 reviews
Overall
6.8
Boarding
6.5
Comfort
6.5
Crew
7.4
Entertainment
5.2
Food
5.7
LGW
MAD
Mediocre 3.0

Crew were nice

2 hour delay, massive queues, long wait for expensive service on plane, cramped seats

LGW
MAD
Mediocre 2.0

Nothing we booked because of flight time but was not worth it

They charge u extra for your carry on we were flying internationally which allows u 1 suitcase 1 carry on and a hand bag easy jet only allows I carry on charges for suit case and hand bag would not take ever again u have to pay for food too

FCO
ORY
Excellent 9.3

Very professional, smooth flight

EDI
MAD
Good 7.6

Efficient check in and bag drop. Flight attendants were professional and accommodating.

I sat in seat 1A, near the door, and froze. Changed seats with a lady so she could be with her children. I originally had seat 1D. I am surprised you charge extra for that seat. If one of the children would have sat in seat 1A I am sure they would be sick with a cold in a few days.

LGW
CPH
Good 6.6

Very tight seating for people who are over 6’ tall.

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