Recent reviews
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- Negative
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6.2
Location was quiet and away from Madrid bustle Hotel looks old and tired...needs refurbishing.
review from KAYAK -
6.7
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
review from KAYAK -
3.3
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
review from KAYAK -
5.0
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
review from KAYAK -
4.8
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
review from KAYAK -
4.0
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
review from KAYAK -
5.2
the breakfast
review from KAYAK -
7.6
in room computer facility no instructions about the use of the high tech shower
review from KAYAK -
7.6
The high standard of cleanliness and proximity to metro 1 more pillow would be good
review from KAYAK -
6.0
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
review from KAYAK
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6.7
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
review from KAYAK -
7.6
in room computer facility no instructions about the use of the high tech shower
review from KAYAK -
7.6
The high standard of cleanliness and proximity to metro 1 more pillow would be good
review from KAYAK
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6.2
Location was quiet and away from Madrid bustle Hotel looks old and tired...needs refurbishing.
review from KAYAK -
3.3
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
review from KAYAK -
5.0
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
review from KAYAK -
4.8
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
review from KAYAK -
4.0
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
review from KAYAK -
5.2
the breakfast
review from KAYAK -
6.0
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
review from KAYAK
