Overview

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Silken Puerta Madrid

Juan Rizi, 5, 28027 Madrid, Madrid, Spain
+34 917 438 300

£47+

Overall guest ratings

8.1/10 Excellent
Based on 3,343 reviews

Review highlights

  • 8.6
  • 7.7
  • 6.4
  • 5.8

Good to know

  • Comfortable beds
  • Spacious rooms

Nearby

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    About

    Located just 4.9 mi (7.9 km) from the airport, Silken Puerta Madrid offers a free shuttle (available on request). Guests can visit the fitness center for a workout or grab a bite to eat at La Orza, which serves lunch and dinner. A bar/lounge and a terrace are other highlights, and rooms at this upscale hotel offer up nice touches like pillow menus and down comforters.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 3,343 reviews
    • 8.6 "Great service."
      8.1 "81% thought the service was very professional."
    • 7.7 "High comfort."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      8.9 "89% liked the big bathroom."
    • 7.4 "High value."
      7.5 "75% thought it was a great value."
    • 7.4 "Nice rooms."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      7.2 "72% were happy with the bathroom."
      8.3 "83% said rooms were clean."
      8.9 "89% liked the big bathroom."
      8.0 "80% thought the view was good."
    • 7.3 "Good breakfast."
    • 6.4 "Location is acceptable."
      7.0 "Near to public transport, according to 70%."
      6.1 "Parking was ok, according to 61%."
      6.9 "Reasonably accessible by car, said 69%."
      5.8 "Only 58% were satisfied with the proximity to sightseeing."
    • 5.8 "Food is average."
      5.7 "Desserts were ok, said 57%."
    • 3.1 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    • 1.7 "Disappointing wellness & sports facilities."
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    Overall rating

    8.2 Excellent
    Based on 2,072 reviews
    • 8.9 "Great service."
      8.2 "82% thought the service was very professional."
      7.9 "79% were happy with the shuttle service."
    • 7.9 "High comfort."
      9.5 "95% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      9.0 "90% liked the big bathroom."
    • 7.6 "Good breakfast."
    • 7.5 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.5 "75% said the beds were comfortable."
      7.6 "76% were happy with the bathroom."
      8.0 "80% said rooms were clean."
      9.0 "90% liked the big bathroom."
    • 6.2 "Location is acceptable."
      6.0 "Parking was ok, according to 60%."
      7.0 "Near to public transport, according to 70%."
    • 5.5 "Food is average."
    • 3.0 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.2 Excellent
    Based on 601 reviews
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.1 "Housekeeping was great, according to 71%."
      7.7 "77% thought the service was very professional."
    • 7.8 "High comfort."
      9.4 "94% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      9.0 "90% liked the big bathroom."
    • 7.3 "High value."
    • 7.1 "Nice rooms."
      9.4 "94% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      7.3 "73% were happy with the bathroom."
      8.4 "84% said rooms were clean."
      9.0 "90% liked the big bathroom."
    • 6.8 "Breakfast is mediocre."
    • 6.1 "Location is acceptable."
      6.5 "Parking was ok, according to 65%."
    • 5.8 "Food is average."
    • 3.5 "Internet is poor."
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    Overall rating

    7.6 Good
    Based on 66 reviews
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 7.4 "Nice rooms."
    • 7.3 "Good breakfast."
    • 7.2 "High comfort."
    • 6.1 "Location is acceptable."

    Overall rating

    7.7 Good
    Based on 601 reviews
    • 8.2 "Great service."
      7.8 "78% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.7 "77% were happy with the shuttle service."
    • 7.7 "High comfort."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
    • 7.6 "High value."
    • 7.3 "Good breakfast."
    • 7.3 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      8.2 "82% said rooms were clean."
    • 6.0 "Location is acceptable."
      6.6 "Reasonably accessible by car, said 66%."
      6.7 "Proximity to public transport was ok, according to 67%."
    • 3.0 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
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    Good to know
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

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