Britannia Hotel - Manchester City Centre

Nothing

Poor customer service

The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked.

Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.

The staff were good people trying to hold it together

It's just old and unkept. The owners need to reinvest in the property.

Worst hotel experience ever

I really didn't like any aspect of this hotel or my stay there.

No outlets by the bed - I have a CPAP machine and the staff was completely baffled as to how to solve my problem. My traveling companion insisted on an extension cord, which they were eventually able to provide, but this is the first hotel EVER in my experience where there were no outlets by the bed. The beds were sized for children, not adults, and were in dismal shape. The rooms were too small to allow for much movement, I had booked a single room with two beds, and the staff screwed up our reservation and put us in two separate rooms. I'm deaf and depended on my companion to assist me, so this left me in a bad place. Both of our rooms were directly above a nightclub - neither of us could get any sleep until the club closed at 2:30. And I didn't need to hear the music booming up from downstairs - the entire room vibrated. The entire place felt worn out, old, and used. The chairs in the lobby had cracked vinyl, and it felt like a dump. Our stay was ruined because of our lack of sleep, the management only offered a measly 10% discount (we're asking for a full refund from the owners), and we ended up returning to London early because we were both so tired and fed up. Stay away from this place - it markets itself on character and charm, but it's only surface veneer - it has neither.

Poor overall

Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.

It was close to the centre which made it easy to get to the shops etc

Being close to the centre of town and the men Arena, which was why I chose it.

There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.

The magnificent central staircase and the general grand appearance of the interior.

Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.

Everything outside of my room

My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!

Loverly hotel, made feel very welcome,

Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.

The great staff.excellent breakfast,very central

what small faults in room were corrected very quickly,

Ideal location, relaxing,convenient.Staff very effective at evicting drunken guests who were being abusive-most impressed

I wasnt that bothered ,as it turned out to be cheaper, but my room specification was changed and I was only informed at check in,which I guess might irritate some people