coseness to airport and free pick up and drop off
The staff were available, pleasant and helpful without being overtly present.
Free airport parking [for two weeks]. Budget price etc. Needs redecorating.
The standard of my room was quite poor, cracked tiles in the bathroom, stained toilet bowl, peeling/bubbling paintwork in various places, etc. The food that I ordered was very basic and the alarm clock did not work.
Helpful friendly staff and a nice place to stay overnight when travelling to the airport the next morning. A real bonus is having a restaurant on site when you don't have a car. Food fairly basic but that is realised in the price charged.
Could not beat the price and convenience to airport with free shuttle. Not a place for those who must have the Four Seasons luxury.
location When we arrived, they said our booking was cancelled. They said they sent an email to booking.com, but it came out that it was not true, they couldn't show us the email. Finally at 2 o'clock in the morning we got our room.
the close proximity to the airport & the staff customer treatment
Transfer bus and handy location to airport. Hotel is pretty tired and in need of refurbish
Service was good. Price good.
This hotel has been much criticised but it will be used mainly by people using the airport for a one night stay. We arrived at the airport after midnight, rang the hotel who responded, shuttle arrived in 20 mins, checking in was quick, all rooms on ground floor therefore easy to take bags to room, our roomwas a good size with a third single bed and place to put luggage, room was clean, double bed was large and comfortable, clean sheets, cooked English breakfast served in dining room next day for $17NZ. So the hotel provided everything we wanted. Dining room needs redecoration. You would probably only want to have breakfast there.
Food and beer at the hotel restaurant and pub is excellent. The location is great if you want to see the best of Auckland without much fuss and bother. The hotel is old and the room I was staying in had a stale smell. The room was also small but maybe to be expected given the price. The Internet only worked properly with IE on my laptop.
Location. Much too small. Very very small room and bath room. I was unable to stand up in the bathroom while brushing my teeth and applying makeup. My head hit the ceiling!
The pool are was beautiful Our room was directly beside the restaurant/bar so we had to keep curtains closed all the time for any privacy and windows closed to keep from all the noise.
extremely helpful staff, good food Didn't see a lift to the upstairs guest rooms
Really...nothing. Dirty hotel. Old. Front desk was the most unfriendly. Check out is at 10am. The whole building has a terrible smell, esp. in the rooms. Not in a good location esp if you don't have a car. Will never stay there again.
Easy to get to from the m/way. Reasonably priced, good clean facility.
The bed was very comfortable, the room was warm. The room was very small, alright for a night but anything longer insufficient room for luggage and nothing to sit on only the bed which took up most of the room.
Friendliness of staff. Noise of other guests. Outdated bathroom facilities
Close to Parnell Road for business trip purposes
Clean, tidy and handy to city. Quiet location
The way we were fitted in although someone had wrongly booked us for 2011. No dramas, a delightful upgrade.Being opposite the Rose gardens at breakfast was a delight
I liked its location, close enough to the city but far enough. I didnt like the outdated room we had. It certainly is well overdue for a makeover.
very handy to travel around Auckland City, North Shore & South Auckland
The staff were friendly. No frills but cheap. The roof of our shower was covered with short black hairs that weren't ours. Our dirty coffee cups weren't removed when our room was serviced.
Chosen because of it's location - close to Parnell and to the venue. Just somewhere to sleep the night. Very run down and old fashioned. Tear in curtain in the room. Shower over bath had poor flow and, because it was over the bath, shower head very low. Hard to step out of the bath to the floor as it is so high. But clean and tidy.
Location Damaged furniture, dirty carpets & curtains and poor standard of sanitary ware - cracked tiles/badly flushing wc - poor tv reception & choice of channels, reception staff polite but disinterested. Ground floor rooms offer little privacy from main street frontage and bus-stop.
The location was great. I did think the decor was abit tired,just updating the tv to a flat screen would help and please get rid of those tea cups and sauces,a nice mug with a comfortable handle to hold would be alot nicer.
Staff very helpful and friendly, everything worked efficiently in the room, shower, tv, radio, etc. even had a hair dryer. Also it was very quiet, away from city noises. Bed was comfy and I slept well.
Clean, convenient, inexpensive, excellent restaurant/chef Nothing
i have enjoy during statying at Kiwi Nothing everything was good
Best value for money in Auckland, if you're on a tight budget.
our beds were really comfy large singles and the sheets were crisp and clean which we were stoked about! werent too keen on the jolty lifts!
Staff was OK They call them self a hotel, there a lot more like a backpacker. No Tv, in your room, No A/C, heat ok, lots of people around with a lot of noise. If your going to be paying almost $50 a night pay $30 more and have a real hotel. I will NEVER stay there agian.
Cleanliness of the room Too quiet
Good value, and rooms clean, like being close to Queen street Thought the bed spreads were old and looked unclean,
24 hour assistance. Warren the person who checked me in was very helpful Open up the snackbar for breakfast - some mornings I wanted some food without exiting the venue this was not available. The beds were a bit to soft. For convienience perhaps implement a forex branch? I had difficulty paying as you didn't accept usd or aud bear in mind I arrived very late and there was no forex branch nearby.
Great for price range. Comfortable. Staff friendly and helpful.
The manager is quite friendly and they have a travel desk inside the hotel that can give good deals and idea about visiting around Auckland area. The hotel is a backpackers style more then a hotel style. The room was noisy and did not have proper windows! although Quality/Price are fair enough.
Excellent location, convenience and amazing value for the price. We had only booked for one night, but due to an emergency ended up staying three nights. The staff was good about getting us in. Clean, simple rooms. We were completely satisfied and I'd recommend it to anyone. Will return. Small detail: Remote control for television would have been nice for lazy guests (this was noted by my older father). This was not a problem for me.
Good connection from the airport, hotel minimbus arrived within 10-15 minutes. It can be called from a phone located at Information / baggage storage desk. We were in this hotel a couple of years ago, similar experience.
Dining at the hotel. The efficient shuttle to the airport. Also the return shuttle. Car safety.
Very friendly staff - always smiling and very approachable
Size of the room and bathroom excellent Rooms very hot with no way to cool down except a plug in pedastool fan
I chose the hotel because of its location near to airport, and it is. I did not mind how basic the room and amenities were, as I felt I got the value for which I paid. Room was basic, but the shower leaked on the floor, and you could see water damage in the walls around the shower as well. The sink faucet needed repair as it dripped constantly, and the door to the bathroom left bits of "fluff" on the floor as it was opened and closed. Fortunately I don't have many allergies, or I might have had some issues with the lack of maintenance of the rooms.
Clean room and helpful staff that provided information about food and the airport shuttle. Free parking. Not the best location - far enough from the airport to require shuttle planning but also far from the city, so you need a car to really appreciate the place. Recommended for travelers on a budget or with time constraints.
4th use of hotel over last 2 years.and will use again in future. Would recommend Biggest downside and only downside,. hot meals served on cold plates. Suggest warming the plates prior to serving. We will not have cooked meals there again as cold before finishing.Worth asking diners prior to serving.
Friendliness of the staff No
helpful service from reservations staff
hotel restaurant not good.location very remote,not near shops or resturants.
Rooms are very clean, beds are very comfortabel. Price-quality is very good. Had a great stay. Shuttle-bus drop off is also very handy!
It has a shuttle The smell in the room was nauseating. They allot you 200mb wifi and charge $5 after that, sterile hallways.
I stayed at this hotel for a conferencehts for 4 nig,the room was excellent in all respects with all the things I needed including kitchen and laundry facilities. It was quiet and odour free! Just what I asked for. The hotel is very close to Pricess wharf and those attractions but better value than the HIlton. Rooms with city views on the lower levels are in full view of a local taxi rank which was slightly off putting for a lone woman traveller however staff were helpful and offered a different room if I wished to move....in the end I got over it!
the locality and quality of the room
Close to Viaduct, we were attending the Boat Show. Close to restaurants. Easy to get to & from Airport shuttle bus Bed was very hard
The property is nicely situated for tours, restaurants and harbour. Shops are easily accessible. Noisy on Saturday nights. Windows could be double glazed to solve this.
Location next to marina in the Viaduct restuarant area was excellent,was a serviced unit but gave a choiceof eating places, walk to CBD with shuttle to Airport.
The staff helped organise a car, Very friendly. No Milk for coffee and tea so when you arrive late you are unable to have coffe or tea.
Choice of eating in or dining out. Off street car parking. Close to restaurants, shops and harbour. Would have liked just a little more choice on menu at restaurant, otherwise no complaints at all.
The receptionist we dealt with was very friendly and helpful whilst remaining professional,we were very pleased to be able to park for free nearly two hours before our check in time..free parking was a big bonus!The room was large,clean and comfortable, we appreciated the free toast and cereal breakfast pack..all in all a great place to stay and very handy being on Queen St.
It was a clean comfortable room that had things we needed.
it was conveniet to be moving around the city. quetness and absolutely fantastic
The location was definately the best feature of the hotel. It was clean and modern with not bad views of the harbour The furniture was uncomfortable. The bed was okay though
The food, view from my room, the city lights were very pretty, free parking (but very tight spaces), room was very clean and a free breakfast. The internet connection was not that great, staff not as formal as I thought they would be (their manner)., wanted to checkout a few hours later, but they could only give me an hour extra, even though the hotel was not full at all, but the staff member told me it was due to the cleaners leaving early on a Sunday.
Friendly staff and flexible with requests Decor in the bar dining area was a bit dated. Furniture too
The Location is next to the center of the city on one of the main street The small dark apartment we got wasn't really clean and it smelled smoky. The pictures in the describtions of the apartments and the describtions itself are much better than the apartments really are!
Quick lifts and very quiet for sleeping. Large size bathroom with a small shower and vanity unit with very little surface to put your items.whilst shaving etc. Below ground parking not the easiest to negotiate and not enough spaces for the number of rooms.
The location of the hotel was fabulous - right on the main street and within a couple of minutes walk of the shops, sky tower and ferries to North Shore beaches. The (buffet) breakfast offered was expensive, but within a few minutes there are some top notch cafes serving al a carte breakfasts at a fraction of the price.
Very quiet, comfortable room considering central city location. Reception staff all very helpful. Useful to have laundrey facilities available. Excellent location fo ferry terminals, all bus routes, shops etc. Good value.
It was in a great location, easy to walk to everything in the city. My room had a leak in the bathroom, the staff did not seem that bothered about it. There is not enough room in the loading zone when waiting for valet parking, only three cars can fit.
Being in downtown Auckland I was near all that I needed for that trip. Its location is its main selling feature. My room smelled badly of cigarete smoke inspite of your non smoking signs and should be been aired out properly prior to reletting
Friendliness and proximity to centre of city. The street noise was a little bit excessive
Close to harbour. Room 208 was close to nightclub entrance, loud music kept us awake until it finished at 6am. After notifying staff, we were able to move to another room the next night. Not happy about the noise, but staff were very helpfull. Proximity to noise is the only reason I cannot recomment the hotel.
Location was the only good thing about the hotel. When we first checked in, the front desk Asian girl seemed a bit arrogant and didn't want to hear about our needs. The room was a good size, but was very smelly, dirty, and outdated. The bed mattress was horribly soft, we had to use extra pillows to lay on. The view and location were the only positive things. Fortunately, we didn't have to spend too much time in the room. Visiting this hotel should be your last resort and should not be called the Grand Windsor.
Internet access far overpriced
Everything was ready on check in time. 11am check out is very generous. It was nice a quiet...mostly. Had a work man working in room either adjacent or above us. This was a bit unnerving. Wondered why desk staff didn't "sell" pre-paid $16 breakfast.
We had a great breakfast, the shower was hot with plenty of water pressure Could'nt get to sleep due to excessive noise from nightclub next door
I always stay here on every trip I made,but this trip they disappointed me of the room I reserve, I had to sleep at the airport because of the person who help me, Im not gonna stay here again.
Very friendly staff. All assistance required in any situation. Very pleased with the free airport shuttle.
Staff was very kind and friendly. Location is good,quite near from the airport. There was dust on the clock.
Always love here it clean nd friendly Everything
friendly helpful reception, spacious comfortable room, all very clean & fresh. walking distance to restaurants.
convenience everything was fine and staff were pleasant.
Mike and Joy were very helpful and as usual our stay at BK met my expectations,thanks to the hosts. Al good
Staff were great Old, and tired, very very "ok". brealkfasts were same as every motel in NZ Average, with a little effort it work so much better
That we were allowed to keep room for 2 hrs later due to late flight Not particularyly close to anything although staff offered to take us in shuttle bus
Like the hotel Nothing
accessibility to Tirau and awesome staff, just gorgeous.
locality to airport excellent cleanliness
Location and friendliness of staff Lots of noise from other rooms and from plumbing - no sound insulation
awesome location, cheap, lovely and helpful staff hygiene may be a concern, but you get what you pay for
Very welcomoing,very hospitable ,loverly staffs with great smile on their facese epercially the male staffs,consulting you all the time to find out if you are ok or happy and to know if the is any problem that need their help.giving you good advice on how to move around and see the city if you it's your first time with adresses of some beautiful places you may wish to visit. Nothing negative to be comments about this hotels.my staying was fantastic.
This is a fun hostel so don't go if you don't like meeting people or enjoying yourself. Cheap drinks in the bar and pool comps where you can win loads of different things - Fantastic!!!
Perfect for backpackers, but if you're a group of three or more it's worth it to stay in a better place, like the Mercure around the corner. Attached to a bar (though rooms stay quiet), Towels cost $5 (+$10 deposit), ''free food'' is a measly plate that you can upgrade to a normal meal for NZ$4, some rooms have no windows or color. No TV's. Great info about things to do, though! Two doors down from cheap internet, heart of town, on the AirBus route from Airport ($20 round trip). BRING CONFIRMATION EMAIL because the people at the desk didn't know what to do with our reservation.
Definitely the best thing going for this hostel is it's location. It's right in the centre and within walking distance of all the main attractions in Auckland, such as The Skytower, The Viaduct, and downtown shopping. \nThe travel desk is extremely helpful. The guy there was able to give me excellent advice on what to do in the time I had in New Zealand. I was planning on a full trip around the country but he advised me to shorten my route so that I could spend time in certain places. Certainly no hard sell from him. \nIn fact all the staff were helpful and it was good that the non-Kiwi staff still knew what they were talking about and could point me in the right direction (or were certainly willing to find out if they weren't sure).\nMy room was perfectly adequate although some of the budget rooms had no windows (probably why they were budget)\nI'd definitely stay here again
Everything was alright, but on the last day I found bed bugs. Need I say more?
location room servises
It was blowing from the window quite a bit, and since bed was near it, it was not so nice, but otherwise ok.
The outside Staff did not smile. Bedrooms to small. Broken down furniture. Toaster didn't toast. Should be rated backpackers.
Near to the bus stop (airbus) and the center of the city nothing
Clean and well-located Breakfast was too plain
Immaculate room, bed linen etc.Handiness to central city The kitchen /dining area was rather smelly with peoples food..smells lingered.Not enough mugs or cups. TV on a rock music channel, no news, or sport. Noise late at night, from traffic, and other guests.
Very convenient location the single room has little facilities, not even a desk and chair. Public shared bathroom is below average
Had my orange juice stolen from the commune refrig, even after having it correctly label. The staff were very basically student and had no idea of running a hostel or hotel.
staff very helpful colors are hard to live with as is the lucy logo on wall. sexist and mildly offensive
It is desirable to add a mirror and a chair in number
Only stayed one night, and its main advantage was the closeness to Vector Arena. I did like the hot water and good water pressure in the shower, but otherwise it would probably be more accurate to say that I was pleasantly relieved to find none of the common disadvantages of a budget hotel (eg. excess noisiness, lack of cleanliness, lack of hot water). Would not have wanted to stay there any length of time if I needed to use the room a lot. Lighting was not conducive to working or reading, and TV was small and perched annoyingly high on the wall. Room was rather gloomy and shutters on the window prevented any view outside. But for "no frills" accommodation I have no significant complaints.
We love this place as it is right at the airport and there aren't any other hotels that are right there. There is drop off parking at the hotel but you will have to arrange long term parking through them or directly with the Auckland airport. My only real gripe is that we didn't manage to get any deals that they offer as they seemed to finish early. We found a cheaper rate and the website of the hotel mentioned that they will offer a cheaper rate. We phoned the hotel but they wouldn't do this. We ended up booking it through the ZenHotels website. We did have an issue with the payment of the room but using the ZenHotels Android app we made a call to them and it was sorted.
A very new therefore modern and well appointed hotel adjacent to the international airport. Very convenient for those who need to overnight before flying. Someone had switched off the fridge - the beer was hot!
Staff was very professional, friendly and helpful in answering our questions regarding nearby shopping, dining and airport information. Rooms were modern in design, but still very comfortable. Gorgeous view of the sunset over the harbor was unexpected for a hotel directly across the airport. We never once heard sounds of air traffic despite being directly adjacent to the airport. The television channels were limited.
Decor, gym, breakfast, Proximity
Great staff, decor and food! The free breakfast was superb and the coffee decent. Enjoyed the soaking tub. The soaps were locally sourced and cruelty free and smelled wonderful. Coffee could be better but that's all!
Very good location in the CBD. Hotel is way over-priced for what it is. You can book a better hotel with much better facilities for 1/2 the price.
Proximity to the Airport. The rooms were small and the staff were not as friendly as I would have preferred. Overall, it was a good value for money.
close to airport hassle free and free shuttle
Location was perfect. Right near the International Terminal. Shuttle bus available at all hours for a fee. Wifi was very pricey, it should be included in the room rate. Tight rooms with only single pillows, however I do know that I booked a Budget hotel...
Location, walk to airport 1 km. three restaurant in 5 minutes. Maket next by. Way too stingy. Wifi a bit too expensive.
Location was good, walk from airport. Room was very clean, hotel neat and clean. Bed comfortable, shower good. Good place to stay if all you want to do is have a convenient place to sleep and shower. No double beds available. Tiny room; no place for luggage, no closet, no toiletries, no cups, $10/day internet, $10 for cold breakfast.
Proximity to the airport and reasonably prized. Excellent transport arrangement (free shuttle bus to airport running every 15 mins); cleanliness of rooms No telephone in room
Very pleased with all aspects not at all
Modern decor in room. Problems with door keycards. First one didnt work at check-in. Second one ok but didnt let me back into passageway from laundry room which is located in stairwell. Had to walk down stairs to basement then back up to room. Advised staff; they said to wedge passageway door open while using laundry; not a good idea as it is a fire door. Location not the best, opposite city mission,quite a few drunks
Nice room, very comfortable bed. No heating in room - although a heater was quickly provided on request.
WE LOVED THE STAY IN THIS HOTEL. EXCELLENT SERVICE AND MADE US FEEL AT HOME. VERY HELPFUL AND CARING. EVERYTHING
big and well equipped rooms, very clean, very welcoming staff a bit away from harbour
it was very clean and very central to the city staff were very friendly
It was clean and comfortable. The location was great and it was easy to find and be able to get around to different parts of the city. Staff were friendly as well. They also had the portacot all ready to use. Thanx. Just I guess the noise early hours of the morning of people not wanting to go to sleep, but, in saying that it had no effect on my children that were fast asleep,so it didnt really bother me.
The rooms were well furnished and the bedding clean and of good quality No tourist info in rooms. Poor language skills of staff. Lack of room service or breakfast facilities within the hotel.
Good size room. Good location. The continental breakfast was not very healthy or substantial. No healthy cereals were on offer, and the only thing for the toast was a choice of 2 jams & butter. By the way, I didn't notice many people eating there. Gym was very sparse for equipment.
Cleanliness and comfort together with a very central location. Great value for maney Only after doing all "check in" procedure was informed that only could enter the room at 2.00pm. Should have been informed beforehand, not to lose time and just come back later
The hotel is pretty new,clean and not expensive. I love to stay there again if I have a chance. The hotel is pretty cool as I told you, but there are something bad also. My girlfriend and I had to carry all our 7bags by ourselves beacuse the porter was cleaning the floor and the receptionists were busy taking. We were their guest, I think they should have done something.
Generally in a good location. We had a room at the back of the hotel. When we first saw the room on arrival we were concerned over potential noise from the traffic but it was not as bad as we first thought it might be. During the night we were woken up by noisy guests talkng very loudly in the corridor at 2.30 am. No real facilities at the hotel eg, Gym, etc. Generally we felt that the hotel was a little scruffy and needed upgrading.
The staff were friendly and helpful. Room service was promt and on time. View was great from our room, and quiet from traffic
Smartly presented hotel, functional and clean rooms. Well placed for shopping area / nightlife. Value for money.
Access to all city attractions, friendly and accommodating staff. Air conditioner warm air coming out so had to open door most of the time but noisy as on road (but unavoidable).
The room was very comfortable. The staff at Reception were particularly helpful. The bar staff and room service staff were obliging and friendly. They gave the impression that nothing was a bother.
The hotel is close to city about 12 min walking, and it poovides free parking, the stuff were good and helpful. The facilities are old, the heater was making big noise each time when it needs reheat in our small room during our stay. The price and the room didn't match our expectation.
I liked the close proximity of the hotel to the city centre. I also liked the helpful staff. The room was very noisy - not from external sources (traffic, street, etc) but from internal sources (staff / guests in corridor & noise from fridge in room). Comments registered with hotel.
Excellent help from the staff who attended to our needs ie :car parking, kitchen staff who provided an alternative meal for me as I was ill.Also the staff at reception
The reception staff were excellent and the handy location to Vectar Arena. The curtains were hanging off the tracks, the carpet was tatty,the armchair was dirty and worn through, only three of the six lights went.
Being so close to the Vector Arena The decor is looking very tired and needs updating. TV reception was very poor.