Leicester Hotels

The room was clean enough, the television worked. It was as I would have expected based on previous experience of Campanile.

Noisy, not enough milk for hot drinks. Staff did not seem to speak very good English.

Secure parking, price and location.

I feel that this property took advantage of us in a couple of ways. 1. I booked two rooms and requested adjoining rooms. Instead I was given two handicapped rooms on different floors.. The clerk refused to provide us with any other accommodation. The rooms for 4 nights each were booked at the end of April, 2016 for our stay July 12 to 17, 2016. I feel that because we booked through ***** we were given the worst rooms available when we arrived, even though we booked more than 21\2 months before our stay.Clearly this hotel baited us and at no time mentioned that handicapped rooms were what we would receive for our money. The receptionist\clerk was indifferent to our protests Had I known this I would have booked at a more reputable hotel. The Ramada Encore misled us by failing to disclose the type of room that we would receive and saved both handicapped rooms on different floors, when adjoining rooms were requested. 2. The rooms were clearly advertised as having " air conditioning" which they did not. The hotel clerk advised that they " don't have that any longer" and offered a fan instead. This was unacceptable as our booking clearly indicated that each room had air conditioning. Windows had to be kept open for ventilation, however the outside noise continued outside til well past 4am some nights. This was a case of false advertising, and again was a way of baiting us for a substandard room. Once again I feel that a ***** client was taken advantage of . I would not stay here again and would not recommend it.

Hotel was easy to find, had a beautiful courtyard view and on site dining.

No lift. Staff in the restaurant did a poor job of explaining meal options and tending to our table. Parking fee.

Comfortable, excellent gym facilities. Helpful/friendly bar/cafe personnel.

Reception staff unhelpful when I pointed out that their bank machine was not working, and asked them to provide me with £ UK. Eventually exchanged my Euros, at a ridiculous rate. Also: tables in restaurant left uncleared in the evenings. Not pleasant eating surrounded by the remains left by earlier diners. More MacDonalds than Hilton!

The staff were very pleasant and tried to help

The room had no view -frosted windows- the lights were not working and faulty. It was basic.

The staff were pleasant and the public rooms were very impressive.

The noise from the function rooms disturbed us until 1am the first night, so we asked to be moved, which they did, for the second night.

Situated within walking distance to city centre. Staff friendly and helpful.

Please write at least 15 words

The advertised fitness room has been closed since 2008!

Easy to find, warm

Warm and welcoming public spaces. Excellent breakfast.

It was warm and comfortable on a very cold night, and the room had everything I needed.

The tray with kettle, cups etc for hot drinks was in the wardrobe, which was not very obvious; and there was no convenient electrical point for the kettle.

Clean, cost, location

Staff unfriendly, not a smile in site!

Location was just in the correct place for me

That the breakfast was not open till 10-30am on a weekend and finished at 10am

I liked the fact that nothing was to much trouble for the staff, always friendly and helpful.

value for money excellent room

Great value for money. Excellent greeting at reception, room in very good condition, modern, wifi -- all exceeded expectation.

It apperared my reservation wasn't on the system, but it transpired that my firstname & last name had been combined, which was why it couldnt be found initially

Cleanliness of the room and location.

No food available at half ten at night.

Easy to get to with adjacent undercover parking.Within walking distance of City Centre.

There was no late bar facility on the night of our stay.The 2 rooms we booked had 1 double bed in each room and not twin beds as our online booking suggested and what we expected!

Location, The Hotel, and breakfast.

Simply perfect.

The decor and staff were memorable. Even a local power cut couldn't throw them off beat with complimentary hot drinks and snacks served in reception.

Beds too soft for me but really I am struggling to find anything wrong

central location

I would have been more comfortable with an extra pillow.

Its proximity to the cultural quarter.

It is a little on the noisy side, traffic and trains.

The staff were very helpful and friendly. Hands on manageress.

Very welcoming and homely

Helpful desk staff, and very clean. Breakfast was good. Price good.

The staff were very welcoming and helpful. The room was clean and spacious with plenty of car parking space at the hotel. It is not too far from the town centre but is situated in a relatively quiet location. All this contributed to a relaxed and friendly atmosphere.

The bed was so comfortable! The first time I've ever got a good night's sleep in a hotel. Also, the staff were really friendly, helpful and efficient.

Didn't find any.

A very enjoyable stay with lovely staff

No bad points

it gave the feel of being a long way from anywhere even though it is handely located for a few major cities!

The recption area when you first arrive is not obvious it is not clearly signed!

service from staff was great, food was nice, room warm and cosy if little small, nice area for walk next morning.

could hear noisy cooling fans continuously, a bit like being on a ferry so after a while you forget them.

Staff were friendly & polite

Smell of stale smoke in the corridor

te night drink for my partner courtesy of the generous staff.

Nothing

I thought the greeting and efficiency of the reception staff was good. The room was very clean and comfortable-just right for a business trip. Having the restaurant/pub next door was also a bonus.

None

The pillows - too soft

Nice Stay

None Really

Excellent welcome, good room, plenty of good breakfast. Quiet location with private parking.

bedroom spacious

reception staff kept changing and some were more helpful than others. Bathroom disappointing: shower dripped and door kept falling open

Booked the hotel as there was a swiming pool there. The pool was shut. I wopuld not have stayed there if I knew this. I should have been told when I booked or an e-mail sent to me offering other hotel.

Room Friendliness

Taking the money before the stay. The poor full english breakfast No cricket on tv!

Large room with four poster bed.

Everything was okay. Nothing not to like.

I visited to attend a conference at DMU and found the hotel ideal for an overnight stay, easy to get to from the M1, plenty of parking space and a pleasant walk to DMU. On a bitterly cold night having very warm rooms was very welcoming.

Friendly staff

Room pretty dated, although good value at the price we paid it is definately a budget hotel

The staff were friendly and breakfast was good. The sheets toilet and wash hand basin were clean and I guess for £60 a night including breakfast it was reasonable value

The decor in the room was dated and tired looking, the carpet and general bedding were not clean.The hotel needs a good clean and general face lift.The pillows were non existant and no more could be found even when asked for.

The hotel was clean and warm.

The room had peeling paint and wallpaper. The base of the bed was broken and it required me to sleep at an odd, uncomfortable angle.

Friendly, courteous staff.

Friendly and helpful staff. Large, comfortable room. Ample, free parking. Good size breakfast with plenty of choice.

Depending on volume, breakfast room can become cramped; some tables are too small for relaxed eating.