Penang hotels

Pros: Edison is fabulous. A small impeccable boutique making it very cosy, a walk from the Reception to the rooms unlike a massive hotel feeling. Very detailed services. Love the toiletries and warmth friendly of the staffs. Plenty of nice surprises from Edison that makes our stay special. Keep up the good work.

Cons: Flawless from our view point.

Pros: Love the lounge

Pros: friendly and helpful staff. Good security.

Cons: beer garden with loud singing opposite hotel.

Pros: This hotel has remarkable customer service! Without any exaggeration the service is comparable with Ritz-Carlton.

Pros: Service, decor, location

Cons: Noise

Pros: Beautiful property! Loved the homy feeling, the lounge set up with inclusive food and drinks. Staffs were friendly but not intrusive. Room was fab!

Cons: Breakfast selection could be improved

Pros: Good rooms, great staff.

Pros: The stuffs and the service are excellent!

Pros: Fantastic boutique hotel with beautiful rooms. 24/7 soft drinks and snacks. 6pm-7pm free wine and cheese which was delicious! Staff were so helpful at providing recommendations for food, drinks, activities and did everything to make the stay fantastic

Cons: Can hear the live singing (it’s pretty bad sounds like karaoke!) across the road in the bedrooms. Went on until after 1am. Heard in rooms on the front and back of hotel. Nothing hotel can do about this it’s just a bit of a shame.

Pros: Hospitality. Young, energetic, friendly and sweet staff.

Cons: Breakfast variety very limited.

Pros: Location is really good.

Pros: The hotel is in the city centrum with all attractions close. The hotel is very clean and luxurious, so perfect when you need a relaxing stay. The breakfast is delicious and the rooftop tops everything. You get two drinks every night which you can enjoy in the jacuzzi, so amazing.the staff is super friendly and the rooms are perfect for a few days in Georgetown. Would recommend this hotel to everyone.

Cons: Nothing.

Pros: Friendly staff and complimentary hi-tea. Located near food outlets esp durian.

Pros: The staff were very friendly and helpful, and went out of their way to make our stay better. They recommended places to eat and see, the rooftop bar (and free ice cream and cookies) were great. The room was cosy, but the bathroom was well equipped with a relaxing shower. The hotel had a great buffet breakfast, and generally felt very safe.

Cons: If we had to find one thing to improve the property, it could have used a little maintenance. A little paint on walls, plus the towel rack and bathroom shelving were loose. But overall the positives very much outweighed the negatives. Highly recommended accommodation.

Pros: Location: you are in the centre of the night life and yet hidden in a quiet side street so you do not experience the noisy drunks... You see both sides of the real life of Malaysia... The hotel itself is superb and the staff very polite and helpful. One of the best choices you can make...

Cons: If you intend to visit the beaches you may got stuck in the heavy traffic jams

Pros: Good location. Good Aircon. Bar staff at the top were friendly

Cons: Very hard bed. Loud staff in the corridors

Pros: Nice hotel, room was however small. Excellent breakfast and kind staff

Pros: Close to everything.

Cons: Nothing.

Pros: Very good Breakfast.. Clean..nice rooms

Cons: Nothing

Pros: We were welcomed in with a free tea and pastries/cheese/muffins; staff was superfriendly and recommended us the best things to visit before loving the town (also provided info on directions/tips). Room was great, very clean and comfy. Facilities are very good, including a little but useful gym. Breakfast was quite varied, with typical dishes and continental offering too. In short, EXCELLENT! Would definitely recommend it!

Cons: We stayed there only 1 night.

Pros: Historic building also in part a museum. A part of the history of George Town. If you want something different right in the middle of town this is great. It’s clean and chic and just has a nice feel to the place. Staff all really friendly. Bed very comfy. Street market venue adjacent goes with music til midnight could put some off, alternative stay out until midnight! Fans of Oscar film Indochine and Rich Crazy Asians can come and stay where it was filmed.

Cons: Noise in food hall next door could put some off as the singing is awful. But they pull the plug at midnight. Earplugs provided if you really need to sleep early.

Pros: All the staff were very friendly and helpful. The building is amazing as a piece of architecture and also to stay in.

Cons: Nothing - it was all good

Pros: Great historical landmark that has been very well maintained and is a treat to visit and stay at. A decent location within a short walk of Chinatown and Little India. The staff are tremendously helpful and super friendly - the highlight of my stay here. Air conditioning works very well and the rooms are spacious and comfortable. The included breakfast is great.

Cons: The hotel is over priced for Penang. The WiFi is horrible - web pages take a long time to load, and watching YouTube videos is just not possible - they really need to upgrade the WiFi or their internet connection.

Pros: The hotel is spectacular. You will feel like living in the last century but with modern conforta. Everything is well curated. Staff friendly.

Cons: Breakfast is typically Asian. Several savory options. To match all the tastes it could offer more options like cakes or croissant.

Pros: I liked everything! It was just magic, peaceful, special and charming

Pros: It’s was beautiful, historic, and memorable! This is a place where famous movies were filmed. Service was outstanding. This is the hotel stay you will never forget!

Cons: It’s located next to a loud street market, so they gave out earplugs for guests. Also, the hotel was not helpful in booking real tours (only cars with drivers to take you around).

Pros: Magnificent mansion! It’s a wonderful experience staying in this historic mansion, which has been cleverly adapted for hotel guests. The historic tours are outstanding.

Cons: It’s a shame that there is now a neighbouring nightclub which is noisy and a negative for guests whose sleep is disturbed.

Pros: Fantastic attention to detail. Service was exceptional. Loved it!

Pros: Beautiful building and helpful staff

Pros: We got in at 10.30 am and was told a room will be available only much later as they were fully booked. I happened to take the same lift with the GM, Ms Alison. She was so kind to see if i could get a room as soon as possible and she did! We got checked into our room by 12.30pm. It was so kind of her to make that extra effort! We had a great stay!

Pros: I like everything about the room. The view is superb and the gym room also tremendous as it is facing the sea.

Cons: Breakfast has very limited variety.

Pros: Bathroom had a big bathtub to relax. Spa was good.

Pros: We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful.

Cons: The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.

Pros: The heritage and history of the hotel, the location and friendly and warm staff

Cons: more Options could be available in the room service menu. But disappointed that while making the booking on bookings.com it did not mention that the heritage wing was undergoing renovation.

Pros: The architecture of the building, the very spacious bedroom and bathroom, the view.

Cons: For a hotel of that standard ( and price), I would have expected a better service. The toiletries are basic( as an example, Shangrila in KL have l Occitane), we had to ask for a com and a shaving kit. They don’t do complementary cocktails anymore so instead they give soft drinks and fruit but again we had to ask for the fridge to be replenished. It feels like they cut down the privileges as much as they can in order to save money. The breakfast is adequate but not woaw( again Shangrila in KL has not only a better selection and of better quality). We could hear people slamming doors, dragging furniture. It is not well isolated probably as it is an old building. The choice of channels are quite limited. On the whole we had a nice stay and we are glad we went as there was a 40% off . I would never pay full price for that quality.

Pros: The room is spacious with a balcony! The pool and the poolside are awesome. The spa is also very good!

Pros: Breakfast wide range of choice standard fare

Cons: I had dinner buffet the experience very disappointing seafood was not fresh and nor was it cold other dishes on offer standard. For the price I was disappointed . Would not eat there again.

Pros: Nice room

Cons: None

Pros: Beautiful setting with rooms overlooking the sea . We really enjoyed the pool area and had food there a few times again looking out at the sea . Definitely a lovely place to stay .

Pros: Such a beautiful hotel!

Cons: The service at the restaurant and pool could be improved

Pros: Staff responsiveness. I inadvertently left a personal item behind and it was delivered to my home address in PJ the very next day after I called to check on the item left behind.

Cons: When I called the "butler" phone line, I was requested to call another number to respond to my request. I expected the "butler" line to be able to deal with all requests.

Pros: Staff

Cons: Nothing

Pros: Hot water is strong. Bed is comfy

Pros: G Hotel Kelawei has good breakfast and many choices ranging from Western, Japanese, Chinese and Malaysian food. There are lots of shops and stores in the neibouring two shopping malls at Gurney Paragon and Gurney Plaza. Local traditional Malaysian food - kind of night market, can also be found within 3 to 4 minutes' walk. it has gym on the 1st floor and open swimming pool up at top 24th floor.

Cons: Nothing.

Pros: just OK

Cons: Chairs were too low.

Cons: someone knocking at the door every morning to ask if we had laundry

Pros: i just like the great location.

Cons: The lobby looks like 1 star hotel small with dirty sofa.Unprofessional staff especially the checkin counter staff.

Pros: Excellent staff and excellent Customer Service.....especially from Guest Service Manager, Mohammad Hariz, and his assistant Jon.

Cons: None

Pros: staff were amazing and well trained. they organizef a birthday cake surprise for my mother and it was such a cool and personal touch. Made the trip. Rooms were also very spacious.

Pros: Location and friendly staffs

Cons: Bathroom size too small

Pros: Our Family Had A Wonderful Time. God Is So Amazing And Faithful. Thank You

Pros: nice bar and pool. new rooms.

Cons: Checkin was a pain in the a$$. Took 30 minutes- at first the said "we don't have your reservation." Annoying after flying for 15 hours. I showed my confirmation, and the receptionist was still puzzled. I had to call the travel agency I booked through online, who then called the hotel to see what the heck was going on. The front desk staff was polite but unhelpful. Eventually they said it was a "computer error" and manually made a new reservation for me. Sucked waiting 30 minutes in the lobby without a room waiting to checkin. Felt like a criminal in timeout. No apology,

Pros: breakfast in additional MYR60/- per person. great location with local attractions and a nearby shopping mall and local food stalls

Pros: Creative design and very helpful employees!

Pros: Loved the local breakfast and how unique each rooms were. We got two rooms, one for the older folks downstairs; where else we enjoyed the room located upstairs. As I was planning a surprise birthday for my partner, the hotel staffs were so accommodative and helpful in pulling it off. Thank you!

Pros: The property and rooms are really beautiful, in the same vintage Penang style you can find all over Georgetown shops, cafes and houses. Overall very clean and comfortable. There are many sofas to relax in communal space so I was able to enjoy after check out as well. Staff was very friendly and helpful.

Cons: Beauty of a heritage building also means sound insulation is not the greatest. Love Lane is quite lively at night, the hotel is slightly further away from the bars but still depending on where your room is, I guess you more or less hear traffic and a bit of the nearby nightlife. Best tip is to pack some earplugs (I always do when I'm away)

Pros: Shabby chic style. Excellent staff who were knowledgeable and friendly. Location was excellent.

Cons: The hollandaise sauce on the eggs benedict needs some refinement - too much vinegar

Pros: I knew we will be staying in heritage style rooms but was pleasantly surprised when my family was given a whole house to ourselves. The house was very pretty with all the traditional furnishings. It was a surreal experience, transported back to history. The kids loved it!

Cons: Mosquitoes!

Pros: Great location with proximity to the hawker street, massage etc. Room was clean and spacious. Staff were very friendly

Cons: Quite a bit of mosquitoes in the room due to the location

Pros: We had a lovely stay it was an oasis in the middle of Georgetown. Amazing location, amazing little boutique hotel and amazing staff! We will be back!

Pros: Great atmosphere and amazing heritage collection

Cons: N/A

Pros: Everything...the staff are brilliant, friendly and so welcoming, its like staying with family! Fauzi, Devi, Margarita, Erica..n d others...thank you all!

Pros: facilities and sea view

Cons: my next door is very noisy, the sound proof is not that strong. having nightmare as it was noisy with kids noise. the receptionist told me is the last room, or else i would want to change. sleepless night

Pros: The beach activities were amazing. Swimming pools are also good. At night there is no activity.

Cons: Despite Lifeguard is there but they are not active enough. One small boy was about to drown but someone helped him. That was on 4 August around 4pm.

Pros: Everything was excellent

Cons: - Wifi - I can hear exactly what happen my next door room ( room privacy )

Pros: Very friendly staff during an excellent breakfast, and cocktail hour.

Pros: Everything ..... best hotel I have had the pleasure of staying in

Cons: Nothing at all

Pros: We loved the breakfast selection. Varied and much to choose from. Could have changed the juices to freshly squeezed ones instead of packaged ones though.

Pros: Nice pool, room felt really clean and comfortable

Cons: Lot of things went lost in translation with staff, staff often did not respond adequately to queries

Pros: The Rasa wing cocktail and the exclusive adult only pool facility.

Cons: None!

Pros: Very spacious and clean !

Pros: Great service by the staff despite the high occupancy at the hotel over the weekend. They made sure; at every attempts to make the stay a wonderful one. Shuttle from the hotel to Georgetown was prompt and breakfast spread was nothing short of amazing !

Pros: Staff superb. Breakfast great. Location perfect. Room great. Can’t fault it in any way

Cons: Nothing

Pros: The swimming pool

Cons: The rooms are old. Bed sheets are old and not clean. The wifi is very slow.

Pros: Clean and the bed is very comfy, very spacious room and its comes with mostly thing you need like tooth brush, iron board and iron, laundry bag etc which some hotel doesn’t supply.

Cons: None

Pros: It was fabulous. Definitely highly recommended

Cons: Ambience and overall experience

Pros: Wonderful spacious and clean rooms. Very hospitable staff. Good food, wonderful pool deck and gym. And the location is fantastic!

Cons: Nothing

Cons: No bathtub n no smoking room

Pros: Excellent location but cost is high according to facilities and others

Cons: Very slow response on room service.

Pros: Clean and neat shopping and eateries area

Cons: No comment

Pros: The rooms are large to say the least and the bed was also nice and big and very comfortable. Views from the sea facing rooms are fantastic and the executive breakfast floor also has great views. Staff were friendly and accommodating.

Cons: Not much we didn’t like so no complaints. If you’re looking to be near George Town and want a nice, easy place to stay, this is fantastic option.

Pros: The pillows were nice! Staff are friendly and helpful

Cons: Breakfast can be better

Pros: The beds are always comfortable, the facilities are great and love the breakfast

Cons: Not so much what I didn't like, I just missed the waiters coming around with filter coffee top-ups, LOL they seemed to be moving towards self service coffee machines!

Pros: They turned down the bed every evening, offered ice-cream as we checked-in. The staff were very attentive. The moment we step out of the lift their staff would greet and asked if we needed help with anything. If we asked about an opinion on restaurants, they were very straight forward and honest, even when its their own.

Pros: Location

Cons: Room was not practical as the duplex required climbing up n down stairs

Pros: Comfortable and convenient

Pros: Good location - near Sg Nibong bus terminal, 5-10min walking distance. Hotel situated at 1st floor. They allow you to park your luggage before check-in time. After 5pm started to have hawker stalls outside the premise, which is convenient for those who want to grab something without travelling far. The cubes are new and clean. Once you check-in, the staff will give you orientation around the hotel and how to use buttons in the cube. I went with my mother to experience this capsule type of hotel and she loved it. Built-in with technology - good ventilation, not stuffy, not too dry or too cold; can enjoy movies in your cube without disturbing other people, you have your privacy. Toilet - shared, but separated male and female sections with a common area with mirror; attached to the room and locker room; Good water pressure and clean.

Pros: Excellent facilities, superbly clean and lovely staff. Highly recommended.

Cons: A bit out of the way of any attractions, but great street food nearby and we had already seen a few sights.

Pros: - We needed a cheap night’s stay near Penang Airport and this was great for it - The service was great and he explained everything clearly - it was our first time staying in a capsule hotel - The common toilet and shower facilities were kept clean - The room and bed itself is relatively comfortable

Cons: - It was not very sound proof so we suggest using ear plugs - Although it had been washed there were stains on our doona cover

Pros: Room was clean n cozy

Cons: The locker is too small couldnt fit a small luggage .

Pros: It is value for money and suitable for a single traveler.

Pros: The entire package and practical aspects of it.

Cons: The common areas are not very inviting. The TV only show Chinese sites

Pros: Although I just used it less than 10hrs but it is really a coooolll cubicle stay. You feel secure even it is a mixed dom as the door is auto lock whenever you exit the cubicle. I’ll definitely come back again.

Cons: Need to always bring the key with you even you go for shower and whenever other people taking shower at the same time, the hot water for shower was not consistence.

Cons: Some toilet room not clean.

Pros: There's a food court downstairs and it's close to the airport. The sleeping capsules are really cool too! It was a very unique experience!

Cons: Not near the attractions in Penang.

Pros: The bed & pilows is super comfy! The interior design of the room & bathroom suite was great but could be better. MM Grand Breakfast from the Living Room was delicious too!

Cons: - The room was ok but some things need to be improved. i.e Bangs & Olufsen sound system does not support iPhone 5 & above. - Staff (esp at front desk) wasn’t that attentive & friendly towards guests. Wasn’t smile at all when we passed by even when we tried to & made eye contact. - Iron board was faulty. Could have been replaced w/ new one long time ago. - Our room rate comes together w/ breakfast for 2 & I ordered an additional set of breakfast for my 3 y/o daughter from the ala carte menu & willing to pay for it. We found it inappropriate when the staff were discussing & talking about it & to make it worse, we could overheard the whole conversations!

Pros: -Amazing room. Huge room with high ceiling. Large toilet with tub. Very clean. Nice B&O sound system. Aesop toiletries. -Friendly staff. Someone always on hand. Even late - there is someone there. Was told front office is 24/7! -Nice pool. As only rooms at hotel, you hardly bump into anyone. So have pool to yourself.

Cons: Nil

Pros: Nice property, good size room.

Cons: There was a power black out. Luckily it was rectified within 2 mins. Also the tv keeps breaking down - staff was unable to explain why.

Pros: Cool bar and cafe, interesting rooms.

Cons: I had room 2. This was incredibly noisy, either from traffic or from the staff quarters outside my door. Many staff would stand in the corridor and yell at each other, once close to 11pm. The location isn’t great tbh either.

Pros: Everything is amazing!!!!!

Cons: Nothing!!!

Pros: Liked the design of the hotel- a mix of old and new. Despite the hotel being in operation for a few years, it is still maintained very well. The room was also full of surprises, in terms of design. We could have spent the entire day in the hotel just lazing around.

Cons: The cafe would do with a better menu. It is also a waste that the bar by the swimming pool was not in operation.

Pros: Beautiful property Glitzy decor Swimming pool

Cons: No decaffeinated coffee available at breakfast I was asked to sign for 2 breakfasts even though I was travelling alone Bar area smelt stale Safe did not work

Pros: Amazing small hotel! Only has 8 suites as part of the mansion. However, they are very luxurious and comfortable!

Cons: The staff! One of the house-keeping guys was constantly staring at my wife. When we requested for a fresh pair of slippers, they asked us to exchange with the old pair! Which hotel does that! And similarly for other ameneties - we had to EXPLAIN to them on why we want additional ameneties!

Pros: Delicious a la carte breakfasts, coffee machine, sound proof windows, good quality toiletries, size of the room, night time sweets and ice bucket, friendly staff.

Pros: Excellent design, friendly staff

Cons: Relatively small portions for breakfast & limited selection of food, location is not perfect - quite far to main attractions

Pros: Perfect location, super clean room, professional staff.

Pros: The location and the room layout

Cons: The breakfast was poor quality and the guy over seeing the other staff made us feel uncomfortable He had no respect for them and we also felt like we were being watched by him he was so grumpy

Pros: Location lots of food stalls and restaurant close by.

Cons: Wish there is an electric kettle to boil hot water for coffee.

Pros: Friendly staff, very service-oriented, great breakfast, nice rooms. We really enjoyed our stay there.

Cons: Nothing, except laundry service is a bit to pricy.

Pros: Good location and price

Cons: The range of free drinks and the removal of movie-screening at rooftop.

Pros: The room,clean

Pros: Excellent place in Georgetown. The location is great, it’s clean and comfortable. The staff is nice and helpful. There is free ice cream from 2pm, free coffee and tea all day and even complementary wine in the evening.

Pros: Very central location, friendly staff, great value

Pros: Location close to all eateries. Breakfast was good. Nice to have complimentary ice cream at Rooftop cafe

Cons: Shower water pressure a bit slow

Pros: Location and cozy

Cons: The safe is faulty . Wish there is slipper provided

Pros: Good location,clean and peace

Pros: The breakfast options here were fantastic, plus coffee and small cakes available for snack most of the day. The AC in our first room was not functioning properly, they quickly moved us to a new room. Drink coupons were appreciated, with a terrace to enjoy yourself. Also, the stored our bags after checkout so that we could explore Penang Hill for the day, really helpful of them!!

Cons: Well, the AC wasn't working (they did move us quickly). Also, there was a small leak in the toilet. Other than that, everything was awesome.

Pros: Private and quite.

Cons: I stayed in hotel for 5 days and 4 nights but didn't see anyone to clean my room.

Pros: Friendly Staff, the concept of the rooms is out standing, very colonial and never expect to be in a such way from outside view. Worth of staying at Lang Hoose coz the entire place was set up in a old school kind of environment. Will be there next year too...

Cons: Parking is the issues

Pros: Essential western style breakfast with bread, jam and juice which i can't ask for more. The house is located not far from little india and chinatown and near to Penang famous wall paintings.

Cons: Wifi connection in family room is quite weak. The toilet is a little bit dark and not clean as i expected.

Pros: Very sweet place, hosts were very helpful, it's quiet and really beautiful. Totally satisfied!

Cons: Nothing

Pros: Big room with own shower. Area was very calm so you can enjoy a good night rest.

Cons: Nothing

Pros: Great location and amazing staff

Pros: Very nice and helpful staff. It was possible to leave our luggage there for half a day. Private bathroom. Very cute decoration of the hostel. The hostel was in the perfect location, easy to walk everywhere.

Cons: Small room but everything you need was there. The stairs were very steep and it got a bit hot in the top floor room. Very small breakfast with only toast, coffee and juice but okay.

Pros: Good location, can walk to various night markets/food markets in 5 minutes. Breakfast was great, fruit!!! Free tea coffee and juice all day was nice. The showers and toilets were very clean and the staff very helpful. Would stay here again

Cons: The AC in the room wasn’t very effective, had it on full and the room didn’t seem to get cold but it was still comfortable.

Pros: its just nice place for backpackers and the staff very helpfully

Pros: Fantastic location, friendly staff, very comfortable rooms and cool decor! A really fun place to stay, thank you Lang hoose!

Pros: It was so great and comfortable. If I have next travel schedule, will try to book this hotel again.

Pros: Comfy bed, delicious breakfast

Cons: Reception counter for check in too slow.

Pros: View is beautifull, Room space very big for one person, clean and comfort bed.

Cons: Shuttle service is bad. Always full and staff services is poor. No information where to pick and for airport shuttle always fullybooked.

Pros: Delicious food

Cons: Fridge not cold

Pros: Near to airport

Pros: Facility was excellence. Staff are friendly and helpful.

Cons: the location was quite far from town.

Pros: awesome breakfast

Cons: very very slow service at reception for check in /out.

Pros: COMFORT ROOM I ATTEND FOR A SEMINAR, THE ROOM ARE COMFORT WHEN I HAVE DIFFICULT TO FIND PARKING, THE STAFF REALLY HELPFUL

Cons: CANT DO SEPARATE BILL FOR ME. I STAY A ROOM WITH 3 PERSON, BUT HOTEL CAN'T DO THE BILL FOR MY WORK PURPOSE.

Pros: Clean comfortable and friendly staff

Pros: All staff very good

Cons: No comments

Pros: Everything is great

Cons: Nothing

Pros: very helpful and polite staff, great location, nice and clean room.

Cons: breakfast was not that good, coffee was bad.

Pros: The pool was fine and the breakfast was good.

Cons: Our room wasn’t cleaned very good. The second day we even asked the housekeeping to clean it again because there were still stains at the table and at the mirrors. The ground wasn’t cleaned too. At breakfast, someone spilled coffee and nobody cleaned it up. After 20 minutes (during which the staff walked by a few times) we asked if someone could clean it because we didn’t want our daughter to step in it. It lasted 10 more minutes until somebody cleaned it up.

Pros: Nice hotel in a colonial building with a great location in Georgetown. The sights of the historic centre are within walking distance, and there are a diverse range of coffee shops and restaurants nearby, including those in the atmospheric Little India. There is a nice pool and sun loungers with umbrellas to relax under. We were upgraded to a deluxe room which overlooked the pool area, was spacious and quiet. The bed was huge and very comfortable. We did not eat at the hotel, preferring the nearby restaurants so cannot comment on the restaurant. Highly enjoyable stay.

Pros: Good value for money. Nice hotel near to ferry. Breakfast was also good.

Cons: Nothing

Pros: The facilities are outstanding. Staff very helpful. Pool area great as well.

Cons: Breakfast was not included in room price, we were slightly overcharged. Parking place is located just in front of entrance and mostly empty but we were asked to pard in underground garage. It took us quite some time to find way to reception

Pros: Beautiful hotel and an upgraded room made the experience even better. Great location for being able to walk and explore Georgetown and the staff were very friendly and helpful. Would recommend this hotel to anyone who asks.

Pros: Great location.. Great facilities.. Spacious room.. Staff was ver nice..

Cons: Breakfast not too many choices

Pros: Great staff - very polite

Pros: The view on jetty. The spacious toilet and the king size bed is huge!

Cons: The car park is limited but a space is assured. However, jam to get in and out of the hotel

Pros: I felt secure, and the people staying there were really friendly

Cons: Staff were not helpful about the laundry. I asked about laundry and was told there was none, however I could see it below where the bathrooms were. Overall, it was pretty good.

Pros: Great location and the staff is really friendly! Free water refill and tja cafe downstairs is also really nice with great breakfast.

Pros: The location was great, staff were very friendly and helpful. The rooms were good size and it suited me perfectly for the trip.

Cons: It would have been good to have a sheet for the bed to sleep under, on arrival it was a velour blanket which is not very suited to the climate. When asked I was given a fitted sheet to sleep under, it did the job but not ideal. Also the WiFi wasn't very good, very in and out of reception.

Pros: Bad room Sounds from pluming from bathroom Bad smell

Pros: Fantastic wee hostel in Georgetown. Easy location to get to and from. Staff are really lovely and helpful. The muesli for breakfast is seriously tasty.

Pros: The cafe is lovely with good coffee and the staff are really helpful and nice. New sheets and towels were great, comfy beds (although wobbly if your bunk mate keeps moving)

Cons: Bathrooms for the female dorm are outside so very warm and lots of mosquitos, there isn't much room in the dorms for suitcases and packs so when the dorm is full it's very cramped. The hostel is split across both sides of the street and fresh hot/cold water is only available on one side so you have to keep going back and forth to fill your water bottles. The location is a bit more of a walk from the main attractions in Georgetown, but conveniently close to the mall if you need to get money out or grab supplies. I probably wouldn't stay here again as there are nicer hostels in more convenient locations.

Pros: Location is perfect, komtar can be seen from entrance, just look up! Near to almost all town attractions.

Pros: The place is quiet and peacefull, well decorated. The staff can help you with anything.

Cons: Hard to meet people since there’sbarely Anyone in the common room

Pros: The room was comfortable enough.

Cons: The room was comfortable enough but when we booked it didn’t say that the bathroom was unattached so it was a not so pleasant surprise to find out that much later and plus we payed 100 bucks for that. It will be better if that was mentioned in the room description.

Pros: I love the staff attitude, the cleanliness, the environment, the location is so convenient too, just love the stay.

Cons: Everything was fine, but the pool with fishes in it kinda stinks, not very strong smell just a mild one, not suitable to sit there I suggest

Pros: Good location. Fair price for what you get.

Cons: I stayed in the dorms, and the cozy and nice pictures of the building that you see in the adverts are only for the private rooms, the dorms are located in another building, which wasn’t as nice as the main one. The dorm is in the second floor and the bathroom is located downstairs, so it’s quite uncomfortable. The room wasn’t soundproof, so if there’s people in the coffee shop downstairs, you’ll hear them as if they were in the dorm.

Pros: We had three nights in a king room with balcony overlooking a garden area arriving at 7pm after spending 4 nights in Kuala Lumpur. We liked the sustainability ethos and friendly staff - the gentleman who serviced our room was very accommodating.

Cons: Our room was on the 2nd floor. We were frequently disturbed by the wooden floors from room above us (sounded like gymnastics at times). While the staff were friendly, they had very poor knowledge about standard local attractions - we received incorrect advice on two consecutive days and when we asked about a recommendation for a seafood restaurant, the young lady simply Googled ‘seafood restaurants’.

Pros: Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.

Cons: Was okay but not what I was expecting. Facilities and staff less than expected, and location a few blocks further from main attractions. Room was an odd mix of very nice and very tacky furnishings and bathroom could use an update. I suspect the high reviews are falsified by the staff or owners.

Cons: Extra charges on services we did not purchase. Hotel staff acknowledged the mistake, but still no refund after nearly a week

Pros: Very interesting hotel - quirky and comfortable. LOVED the whirlpool bathtub! Aircon worked great - nice to come back to after a hot day of sightseeing. Very roomy accommodations!

Cons: The coffee machine was broken in the room.

Pros: The room was beautiful! Very spatious, nicely decorated, nice art on the walls. The bubblebath on the patio was great. Two Floors, two bathrooms. A great place to relax in a busy city

Cons: The terrace next to the swimming pool smelled like sewer. Was unpleasant. The staff didn’t seem well informed and could often not really help with Information about tourist things or the facilities of the hotel. Also empty coffee cups next to the pool were not noticed. There were many interns. In a hotel like this I would expect better staff.

Pros: we had a suite, hotel lots of character and good location

Cons: rooms were a bit dirty, daily clean was fairly perfuntionary, front office staff (not all) not particular friendly or helpful

Pros: Superb location, walking distance to everything. Garden facing rooms peaceful.

Cons: Breakfast very basic, the complimentary afternoon tea even more so. Staff were apathetic. Garden facing room is a must because of unbearable noise from the street facing rooms; I contemplated early check out after a sleepless night (even with ear plugs) but ended up paying for a room change because of the noise, staff seemed unconcerned by this. New room peaceful but bathroom flooded. House keeping quite slow (rooms still being cleaned at 5pm) Disappointing given the price point and the quality of hotels in the area, would not stay again.

Pros: The double storey was huge! Good location.

Cons: None

Pros: Location is excellent. We liked the room and its decor. The stain glass windows were nice. Bathroom was great as was the water mains pressure for a great shower. Breakfast was alright but not as good as local food given how awesome the local food is and its abundance.

Cons: Staff were kind but a little too brief with directions and tips. It wasnt a busy time.

Pros: Near from the town. But the town is not very attractive. The hill is much better. Free massage. Breakfast was good.

Cons: Payment was not confirmed although messages. No response before coming.

Pros: Well located, beds are comfortable , shower is good.

Cons: Rodent problem in the upper common area, the room number 1 is looking on the very noisy street of love lane, makint it hard to sleep at night.

Pros: Comfy beds, very clean, really nice interior style, super friendly staff.

Cons: Our room was very close to the main road so lots of street noise, remember earplugs. Sometimes a queue for the shower but wasn't really an issue. Only 4 showers, 2 toilets downstairs 1 upstairs

Pros: I have been staying here for 3 times. Why I love here so much? Most probably because of the great location, great staffs and great accomodation.

Pros: Super nice vibes and good people :) Nice Guesthouse with a retro style. Enough shower's and nice lobby.

Pros: Great location, great building and rooms. Comfortable beds, everything very clean. Nice AC. Double bed in 4 bed dorm, really nice for couples.

Cons: Breakfast really really small. Coffe was bad taste :D Staff was okay, not tooo friendly

Pros: Great location if you're a nightlife kinda person. The whole Street is filled with bars plus live music (if you're lucky). Amazing service by the staff. The old timey interior and decor adds a wee bit of charm, a very retro/vintage looking hostel. Also many attractions/cafes were within walking distance so we've definitely saved on taxi fares. Will definitely stay here again on my next visit :D

Cons: The water supply in the bathroom could be better. If multiple people shower at the same time, the water pressure gets lower to the point it seemed like someone cut off the water supply.

Pros: Loved the helpful staff. All amenities are provided. Breakfast with toast and fruits are included. There's a TV in the common area with some old movies. Perfect for the rustic environment. Clean toilets and bathrooms.

Cons: Noise from everywhere. Squeaky floors. Could use a bit more sound proofing but ear plugs are provided. Some of the beds are squeaky as well. Common area could use a bit of air-conditioning. Room could use an extra wall fan for upper bunks?

Pros: Location, beds

Cons: Breakfast

Pros: The hostel is in a very good location, on Love Lane. Room was comfortable.

Cons: My room was noisy as the old floorboards would rattle and bounce every time someone would walk by my room - which was often because it was right next to the top of the stairs. Showers are not convenient. They are located at the back of the hostel on the ground floor so, for me, I had to either get dressed in the middle of the heat in a steamy shower cubicle (which are quite roomy, to be fair) or wrap myself in towels before running past the communal area and then up the stairs to my room. Internet connection was all quite patchy.

Pros: Good location night life and exploring the city center. Gentle staff, cozy bed and nice furniture.

Cons: The walls were to thin and the wooden ground caused alot of noises while people walked over it. Thus our room was "shaking" and it felt someone was running next to us. Additionally, there was not alot of opportunities to sit which made it hard to find a place for the breakfast particularly. Not sufficient dishes for all guests.

Pros: Hotel staff members were nice and friendly, very accommodating.

Cons: The breakfast was bad.. Nasi lemak was tasteless and rice texture was dry unlike what nasi lemak is supposed to be like. Coffee was below standard too. This was disappointing as we were looking forward to a nice local dish breakfast.

Pros: The room was big, clean and comfortable. The receptionist was nice and helpful, she arranged a taxi for us when we left. Location was also good.

Cons: The hotel is right next to a mosque, which was a bit loud when the muezzin prayed. There could be more options for breakfast (we could choose between omelette or scrambled eggs).

Cons: Breakfast should be improved

Pros: Comfortable room, good breakfast, kind staff, good location. All good!

Cons: Prayers from the mosque nearby in the morning.

Pros: The staff were super friendly, helpful and easy to get along with. We enjoyed our time here as it was easy access to all the buses that we needed to use.

Cons: Nothing.

Pros: The location, howe clean it is but most of all, manager Sri, is what makes this hotel let you feel warm and welcome. We had a perfect time in tbrh!

Pros: Staff member was very attentive and friendly. Breakfast was a treat. Room was lovely with a cool shower! Air-con, Wi-fi, complimentary water and comfy bed. Pool in foyer but we didn't use it. Location was great.

Cons: The front desk attendant had to be there in order to open the door to the hotel. Good for safety but we did have to sit at the next door Pizza shop a few times waiting. Key card for front door entry could be good?

Pros: Lovely accomodation on walking distance from everything you wouldn’t want to miss in Penang. Great host, kids loved the pool.

Cons: Breakfast is poor, you only get a minimum of choice. But you can see clearly that the restaurant/bistro is nog part of the hotel. They are not friendly and welcoming. Feels like they don’t want to serve you at all...we had 2 times breakfast elsewhere

Pros: I liked the friendly, helpful service. I thought the room was clean, comfortable and reasonable value for the price. The TV had limited channels but the wifi was fine. The location is also fine for walking to the centre of the heritage area.

Cons: By no stretch of the imagination is this hotel 'boutique', and it's a shame that's the name of the hotel because it attracts and then disappoints anyone who knows what that word means in relation to hotels. It's a mid-range, modern hotel. There are fifty hotels in the area more boutique than this one. I didn't like the other minor deception, which is the pool. It's a paddling pool, fine for young children. In fact I'd recommend the place for families, not couples. I was hoping to have a swim, but no chance. There is therefore no quiet social area other than reception. I didn't like the noise. We were on a room at the back and had a really bad busker playing outside our window, and loud kids. Noise travels quite far from the paddling pool area. The call to prayer is fine and expected in this part of the world. They need to point out the parking permit system (if you are driving). It's really cheap and easy when you know how, but my car was left out for a whole day because I didn't know and it could have been towed. I didn't like the breakfast (which is in the restaurant next door owned by the same people). Coffee was not good and neither was the scrambled egg, toast, apple and salad(!). I didn't enjoy the pizza and salad when eating there in the evening either, but that's another story.

Pros: Great location, spacious comfy rooms and nice pool which our daughter adored. Good breakfast, absolutely recommend!

Pros: room was clean

Cons: We arrived hotel around 3pm but still didnt prepare our rooms. How come check-in took more than 40 min and not so many ppl there around 3pm and staff just said to me "wait cause room hasnt prepared yet" Also, after 40min, I approached to staff first to ask my room status and they didnt explain to me when we can have breakfast and time and even no basic explanation for the hotel facilities. Moreover, right after booking my room, ur staff was calling me and promised with me to arrange the room with better view but my room was at level 5 and view was blocked by some weird round shaped structure. Anyway, check-in was the worst experience for me.

Pros: Very nice hotel - location , staff , speed , helpful information , breakfast , ! Wonderful downtown location with lots of happenings nearby ( hawker food , restaurants , bars , super markets , bus terminals ) Friendly staff from doorman , reception , club floor manager , restaurant serving staff ... all are very well trained in hospitality as we can feel the pride in their work . Speed is very important and it is not only the service or check-in / check/out , the elevators too ( nice , big and 4 of them ). Everyone in this hotel is trying to help you with anything you may need when you are staying here - lots of helpful information for tourist like us ! Breakfast - do not miss this as it turned out to be very balance with local , western and good quality !

Cons: Not sure why the night light blinks even we switched them off .

Pros: The hotel is situated in a very central location, surrounded by malls, convenient stores, and restaurants. The room was spacious and modern, the bathroom was pretty functional, and the wifi worked fine. The bedding was comfortable enough, although we just couldn't find a comfortable pillow to suit our preferences). There was also a rather limited option on the TV. The gym is really well-equipped (we didn't see the pool). Lots of indoor parking space. The staff seemed friendly and eager to help. We were pleasantly touched to find a birthday cake waiting for us in our room on my birthday, that was a really nice touch. If the hotel can address the cleanliness issue, we will probably return again in the future.

Cons: Upon arrival, we were shown to a very dirty room, where there was a lot of dust everywhere (on the surfaces, tissue box, bedside tables, bathroom counter, etc). There was also hair in various places, including on the fridge counter, the bathroom counter, on the floor (both in the room and bathroom), even one stuck on the armchair! (It should be noted that the hotel did send someone to clean our room as soon as the issue was reported.) But the most disgusting thing of all was the grime just underneath the shower door, as bits of dirt would fall out every time the door is moved - gross! We had to try to spray it clean - MULTIPLE TIMES - and it still wouldn't all come off because what it needs is a good and thorough scrubbing! For a 4-5* hotel, this must have been the most disappointing level of cleanliness that we've ever experienced anywhere in the world! We hope that you'll be paying closer attention to hygiene side of things from now on.

Pros: Excellent location right next to a shopping mall, stylish hotel, friendly staff, clean and spacious room.

Cons: Check-in and check-out time takes quite long

Pros: The facilities are well maintained.

Cons: No issue

Pros: Location

Cons: The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.

Pros: Executive suit, supportive staff, breakfast and the serving staff

Cons: Lifts - non operative and took long time.

Pros: Everything...

Cons: Nothing else.

Pros: The location

Cons: The breakfast arrangement and choice is lesser . For family room , should not arrange the extra bed heading to main door

Pros: Cozy room. Comfortable bed. Professional staff, responsive to any queries. Hotel is located near malls, supermarket & local eateries. Worth to recommend for a great stay in Penang!

Cons: 1.) TV display picture is shadowing and blurry. Quiet bothering for my long stay (10N) in the hotel. Were informed by service center, due to the weather. Why simply said due to the weather, which perfectly fine for Penang in Jul-Aug? Later-on the technician came, said something wrong with the TV, need to be fixed. He then arranged to move us into a new room. 2.) Complaints to housekeeping about my room that was not well-cleaned, esp. floor & carpet was dirty. Request to change the bed-sheet were also not addressed. Was informed that the cleaning staff they assigned that day was still newly-employed. Aren't you supposed to make sure that the staff was well-trained beforehand?

Pros: Was welcomed by friendly and efficient staff. Housekeeping was excellent. Location was perfect, famous food place just within walking range. I had a wonderful stay.

Pros: The location is very convenient. Easy to go to the interesting places. Staff here are very nice and polite. Food nearby is delicious.

Pros: The location is the best answer to this question. A lot of food stands around the hotel area. Also, it is close to shopping area. Can't think of any hotel in town better than this location.

Cons: Whether the breakfast is included or not included should be specified clearly. I think it has nothing to do with the hotel management but BOOKING.com's.

Pros: Very clean room, friendly receptionists, excellent location, value for money

Cons: None

Pros: Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair

Cons: Non

Pros: location and spacious. Will be a good place to stay in hotel and relax if you just like to have a staycation

Cons: The TV is too old.. No HDMI input. I cannot input my personal entertainment.

Pros: The location,value for money,clean and complete amenities

Cons: Sometimes need to queue for the lifts

Pros: The location n the clean room

Cons: The Porter... Service not there... Already reviewed, enough say.

Pros: Asian breakfast was alright.

Cons: For a tropical country,not enough fruits variety...only pineapple and watermelon...very pathetic...could have added bananas,guavas,mangoes,etc.

Pros: location ok,

Cons: breakfast , western food very normal