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Distance to city centre
|Mumbai Chhatrapati Shivaji|
Distance to airport
|"Clean Rooms and Excellent breakfast."||(in 81 reviews)|
|"Fantastic staff and location!"||(in 237 reviews)|
|"Excellent service and great food."||(in 36 reviews)|
|"Discussed with your Duty Manager"||(in 4 reviews)|
|"Pool area was a little sad."||(in 8 reviews)|
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This hotel was exceptional. We normally stay at the JWM and this was first visit to the Oberoi... and we loved it. WE thought the design (modern, contemporary) was exactly our preferred style of hotel (as opposed to chintzy seen at many other 5 star hotels in Mumbai). The suite had the most spectacular view and was spacious, spotlessly clean and so very comfortable. We had a lovely friendly welcome (I'm deaf and that's not always easy in India, but the guest reception on arrival was really charming, kind and considerate... thank you!). The afternoon tea and champagne was a good first day choice - not rushed, all very clam and civilised. I can imagine though if you just want tea it might be a little slow (but was PERFECT for us). We loved the Italian restaurant and the piano and entertainment on our first night dinner was lovely. The food great, the wine, excellent. For the second night we ate in the open plan restuarant - much more relaxed and had a coupe of the signature dishes (the sushi was running short BUT they managed to combine some dishes and I ate the finest sushi I have had in ages... thank you). The waiter on that evening for our table was efficient, friendly and we had a laugh about me making a spillage... and then he made a spillage. A really GREAT ambassador for the hotel / restaurant.
The third night we ate in the open plan restaurant again... and it was a totally different experience... no sushi sadly (it's their SIGNATURE dish), with abrupt service with no engagement at all... what a different. Had we not enjoyed it the previous night we would have formed a really dim opinion. REGRETABLY I offered my feedback (that was a BIG mistake). The REAL problem at this hotel is that when you are saying EVERYTHING is wonderful they tend to dismiss the comment (verbal or written... and you get a written feedback form for everything). So that when you say something hasn't quite been so good they fall over themselves and blow out of proportion the response... chocolates, wine, cards, letters... all too much. Feedback is about 'catching people winning' and 'celebrating success' and building upon that AT THE SAME TIME as listening when something is a little off. We stopped offering ANY feedback after this... which is a pity as there were so many charming staff and great facilities to applaud. The only real let down is the health suite... it resembles a municiple gym from 20 years ago... not exactly luxurious in any way... have a look at the JW M or visit the Es Saadi Palace in Marrakech... that's what good looks like. Otherwise...thank you... we will be back!
Comfort staff breakfast was amazing..
Stay was most comfortable.. facilities are good.. staff are friendly and helpful.. checking in and out was good easy..Perfect hotel..x
Amazing hotel. We arrived early due to the visa issues following coronavirus and they accommodated us very well without any issues. Great service from everyone. The breakfast was brilliant as well. Concierge always gave great advice on whatever we asked for.
The staff were all excellent and the breakfast choice and overall attention to detail were some of the best we have experienced.
Breakfast was wholesome and covered multiple nationalities. Our room was beautiful, with a King size bed, bath, desk and chair, a toilet with a door and a trunk room to hide away your cases. The housekeeper on our floor, Marina was a delight and very accommodating The hotel provides provides bay and ocean view, Marine Drive has a broad walk way between the ocean & road great for evening strolls. Security checks are conducted on entry to the Hotel and due to the COVID-19 we were also had our temperature taken each time we entered.
Service around the pool area was almost non existent, had to find someone to get a drink or food.
Those who are going to be heading to Mumbai, whether they are visiting for work or pleasure, need to have a quality place where they can stay. The Oberoi Mumbai, situated just a short distance from the Marine Drive Jogging Track and the water could be an ideal option. The hotel has an excellent location, it has 287 rooms, and it is family-friendly. Both English and Hindi are spoken at the hotel.
All of the rooms located at the hotel are soundproofed, meaning guests can get a good night’s sleep. Some of the room amenities include a free newspaper, free bottled water, air conditioning, minibar, turndown service, a phone, daily housekeeping, and coffee and tea making facilities. Guests can choose from deluxe rooms, luxury rooms, premier bay view rooms, premier ocean view rooms, and many suite options.
The Oberoi Mumbai provides a 24-hour front desk, spa treatment rooms, dry cleaning and laundry service, conference space, meeting rooms, free valet parking, an outdoor pool, and more. Full breakfasts are available for a surcharge from 6:30 am and 10:30 am each day. The spa provides many types of treatments. Some of the options available include Thai massage, body treatments, facial treatments, and body wraps.
Guests will find that they are mere steps away from the National Centre for the Performing Arts, as well as Marine Drive. The Chhatrapati Shivaji Maharaj Museum and the Gateway of India are only a couple of miles away, as well. A few nearby dining options include Bubble Blog, China Town, and Ruby Tuesday.
based on 1,145 reviews
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Most popular landmarks
- Gandhi Monument 0.3 mi
- Mumbai High Court 0.7 mi
- Jehangir Art Gallery 0.7 mi
- Chhatrapati Shivaji Maharaj Vastu Sangrahalaya 0.8 mi
- Gateway of India 1 mi
- Horniman Circle Gardens 1 mi