Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Fairmont The Norfolk
Best Reception

Harry Thuku Road, Nairobi 00200, Kenya
+254 202 265 000

£101+

Overall guest ratings

8.8/10 Excellent
Based on 389 reviews

Review highlights

  • 10.0
  • 9.1
  • 6.6
  • 5.4

Good to know

  • Friendly atmosphere
  • Comfortable beds
  • Pleasant hotel grounds

Nearby

    show all

    About

    Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.

    Less More
    accorhotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Free valet parking
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 389 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 9.1 "Food is to die for."
      8.6 "86% loved the menu selection."
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      9.1 "91% said the reception staff was great."
    • 8.5 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.4 "Good breakfast."
    • 6.6 "Vibe was decent."
      5.6 "56% considered the lobby entrance to be so-so."
    • 5.4 "Average cleanliness."
    • 5.2 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
    • 3.5 "Value below average."
      3.8 "62% said the breakfast was too expensive."
    • 2.9 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.7 Excellent
    Based on 190 reviews
    • 9.0 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.3 "Location is great."
    • 7.7 "Good amenities."
      10.0 "100% found the grounds to be nice."
    • 7.1 "High comfort."
      10.0 "100% said the beds were comfortable."
    • 6.1 "Vibe was decent."
    • 5.3 "Rooms are ok."
    • 5.3 "Average cleanliness."
    • 3.6 "Value below average."
    View all review categories

    Overall rating

    9.2 Excellent
    Based on 27 reviews
    • 4.8 "Rooms are not good."

    Overall rating

    8.2 Excellent
    Based on 70 reviews
    • 8.6 "Great service."
    • 7.0 "High comfort."
    • 6.0 "Vibe was decent."
    • 5.0 "Rooms are ok."

    Overall rating

    8.5 Excellent
    Based on 101 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.9 "Good location."
    • 7.9 "Good amenities."
    • 6.6 "Vibe was decent."
    • 5.1 "Rooms are ok."
    • 3.9 "Value below average."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly atmosphere"
    "Comfortable beds"
    "Pleasant hotel grounds"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention

    Photos
    Map

    Map

    Close