Overview

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Fairmont The Norfolk
Best Wellness Area

Harry Thuku Road, Nairobi 00200, Kenya
+254 202 265 000

£103+

Overall guest ratings

8.8/10 Excellent
Based on 446 reviews

Review highlights

  • 10.0
  • 8.4
  • 5.6
  • 5.1

Good to know

  • Spacious rooms
  • Friendly atmosphere
  • Pleasant hotel grounds

Nearby

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    About

    Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Child pool
    • Beauty salon
    • Tennis
    • Coffee shop
    • Airport shuttle
    • Steam room
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Free valet parking
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.8 Excellent
    Based on 446 reviews
    • 10.0 "Excellent wellness & sports facilities."
      10.0 "top-notch fitness area, thought 100%."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      7.0 "Hotel security was great, thought 70%."
    • 8.4 "Location is great."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.0 "Good breakfast."
    • 6.7 "Average amenities."
      5.0 "50% considered the lobby entrance to be so-so."
    • 5.6 "Vibe was decent."
      5.0 "50% considered the lobby entrance to be so-so."
    • 5.1 "Rooms are ok."
      6.9 "69% said the view was so-so."
    • 4.2 "Not very clean."
      3.8 "62% said rooms were dirty."
    • 3.2 "Terrible value."
      3.8 "62% said the breakfast was too expensive."
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    Overall rating

    8.7 Excellent
    Based on 240 reviews
    • 8.4 "Location is great."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 7.2 "High comfort."
      10.0 "100% said the beds were comfortable."
    • 6.8 "Average amenities."
    • 5.3 "Rooms are ok."
    • 5.2 "Vibe was decent."
    • 4.6 "Not very clean."
    • 3.3 "Value below average."
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    Overall rating

    9.2 Excellent
    Based on 31 reviews
    • 4.8 "Rooms are not good."

    Overall rating

    8.4 Excellent
    Based on 84 reviews
    • 8.3 "Great service."
    • 6.8 "Average comfort."
    • 5.2 "Vibe was decent."
    • 4.8 "Rooms are not good."

    Overall rating

    8.5 Excellent
    Based on 89 reviews
    • 8.6 "Great service."
      9.5 "95% found the staff to be very friendly."
    • 6.5 "Average amenities."
    • 5.6 "Vibe was decent."
    • 4.8 "Rooms are not good."
    • 3.5 "Value below average."
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Spacious rooms"
    "Friendly atmosphere"
    "Pleasant hotel grounds"
    data provided by TrustYou
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