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Fairmont The Norfolk

Best Wellness Area

Harry Thuku Road, Nairobi 00200, Kenya

+254 202 265 000

£103+

Overview
Reviews
Photos
Map

Fairmont The Norfolk - Nairobi - Building

Provided by Agoda

Fairmont The Norfolk - Nairobi - Bedroom

Provided by Agoda

Provided by Agoda

Overall guest ratings

8.8/10 Excellent

Based on 446 reviews

Review highlights

Wellness Area

10.0
Service

8.4
Vibe

5.6
Room

5.1

Good to know

Spacious rooms
Friendly atmosphere
Pleasant hotel grounds

Nearby

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About

Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.

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Amenities

Fitness centre
Free Wi-Fi
Facilities for disabled guests
Business centre
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24 Hour Front Desk
Safe
Sauna
Free parking
Designated smoking area
Storage available
Terrace/Patio
Child pool
Beauty salon
Tennis
Coffee shop
Airport shuttle
Steam room
Laundry facilities
Express check out
Cable or satellite TV
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Free valet parking
Wedding services

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Reviews

Guest reviews

All reviews
Couples
Families
Business
Solo

Overall rating

Based on 446 reviews

Wellness Area

10.0 "Excellent wellness & sports facilities."

10.0 "top-notch fitness area, thought 100%."
Service

8.4 "Great service."

9.4 "94% found the staff to be very friendly."

7.3 "73% thought the service was very professional."

8.2 "82% said the reception staff was great."

7.0 "Hotel security was great, thought 70%."
Location

8.4 "Location is great."

10.0 "100% liked the proximity to sightseeing."

10.0 "City centre within easy reach, said 100%."
Breakfast

7.0 "Good breakfast."
Amenities

6.7 "Average amenities."

5.0 "50% considered the lobby entrance to be so-so."
Vibe

5.6 "Vibe was decent."

5.0 "50% considered the lobby entrance to be so-so."
Room

5.1 "Rooms are ok."

6.9 "69% said the view was so-so."
Cleanliness

4.2 "Not very clean."

3.8 "62% said rooms were dirty."
Value for money

3.2 "Terrible value."

3.8 "62% said the breakfast was too expensive."

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Overall rating

Based on 240 reviews

Location

8.4 "Location is great."
Service

8.4 "Great service."

9.5 "95% found the staff to be very friendly."

7.7 "77% thought the service was very professional."
Comfort

7.2 "High comfort."

10.0 "100% said the beds were comfortable."
Amenities

6.8 "Average amenities."
Room

5.3 "Rooms are ok."
Vibe

5.2 "Vibe was decent."
Cleanliness

4.6 "Not very clean."
Value for money

3.3 "Value below average."

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Overall rating

Based on 31 reviews

Room

4.8 "Rooms are not good."

Overall rating

Based on 84 reviews

Service

8.3 "Great service."
Comfort

6.8 "Average comfort."
Vibe

5.2 "Vibe was decent."
Room

4.8 "Rooms are not good."

Overall rating

Based on 89 reviews

Service

8.6 "Great service."

9.5 "95% found the staff to be very friendly."
Amenities

6.5 "Average amenities."
Vibe

5.6 "Vibe was decent."
Room

4.8 "Rooms are not good."
Value for money

3.5 "Value below average."