the staff cannot handle issue presented by clients , lack of skill of how to negatiote and conveince customer, staff thier in need of more training to know how to deal with complicated matter might face their office .
5 stars
Radisson Blu Hotel & Residence Nairobi Arboretum
Photos of Radisson Blu Hotel & Residence Nairobi Arboretum
Overview
Luxury Nairobi hotel in Kilimani with 2 restaurants 2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request. Radisson Blu Hotel & Residence, Nairobi Arboretum offers 122 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. 43-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an outdoor pool, a health club, and a steam room. Children under 15 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 10 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Radisson Blu Hotel & Residence Nairobi Arboretum
- Outdoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24-hour front desk
- Safety deposit box
- Bottle of water
Basics
- Mobile hotspot device
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Dustbins
- Conditioner
General
- Window
- Garden view
- Inner courtyard view
- Lockers
- Pool view
- Storage available
- Quiet street view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- Tile/marble floor
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Designated smoking area
- Disabled access
- Roll-in shower
- Lift
- Accessible by lift
- Adapted bath
- Upper floors accessible by lift
- Upper floors accessible by stairs
Kitchen
- Wine glasses
- Electric kettle
- Kitchenette
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Toilet
- Toilet paper
- Walk-in shower
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Shared lounge/TV area
- TV
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Trouser press
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Pool and spa
- Outdoor pool
- Spa and wellness centre
- Massage
- Sauna
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Family friendly
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Workspace
- Fax/photocopying
- Desk
Things to do
- Eco tourism
- Evening entertainment
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Reviews of Radisson Blu Hotel & Residence Nairobi Arboretum
8.9
Very good
708 verified ratings
Wonderful
493
Very good
112
Good
53
Okay
11
Fair
7
Mediocre
12
Poor
20
Summary of reviews
Guests say
Guests appreciated the great location, cleanliness, and breakfast options at the hotel. However, there were concerns regarding the service quality, with several reviews indicating a need for better staff training and communication. Overall, the atmosphere was praised, making it a pleasant stay despite some service issues.AI-generated from customer reviews
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Score by provider
8.9 out of 10
534 reviews
7.6 out of 10
1 review
2 out of 10
1 review
All reviews
Location
Arboretum Road, Nairobi
What's nearby
- Nairobi National Museum0.7 mi
- Regency Palms Casino0.9 mi
- Central Park1 mi
- National Museums of Kenya-Nairobi Gallery1.1 mi
- Teleposta Towers1.1 mi
- The Nairobi Hospital1.2 mi
- RKL Casino1.2 mi
- Kenyatta Mausoleum1.3 mi
- City Hall1.3 mi
- Nairobi NV Park1.3 mi
- Kenyatta International Conference Centre1.4 mi
- Nairobi Railway Station1.9 mi
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Radisson Blu Hotel & Residence Nairobi Arboretum
Low season | December |
|---|---|
High season | February |
Average price (weeknight) | £163 |
Average price (weekend night) | £152 |
When to book a room at Radisson Blu Hotel & Residence Nairobi Arboretum
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Radisson Blu Hotel & Residence Nairobi Arboretum
FAQs when booking at Radisson Blu Hotel & Residence Nairobi Arboretum
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Value for money | 8.5 |
|---|---|
Distance to city centre | 1.5 mi |
Nearest airport | Nairobi Wilson |
Distance to airport | 3.1 mi |