HGU New York

I didn't get to stay there because I was booked in for the night before I wanted to stay and I wasn't allowed cancel it. Your service is awful and I would like my money back. I arrived in NYC last night to no Accomodation.

Nothing

I had to wait 1 hour to check in because my room wasn’t ready. After I got approved for an early check in, I then had to wait outside because the lobby sitting area was closed. I will not return ever.

Nice bed

The reception charge for the late check out fee for 100 dollars at the counter. We notified front desk we need more time to check out from our room and front desk never told us that there will be check out fee for 100 dollars. We regret to stay at HGU. My husband working in hospital for the whole week and need more time to stay out with the family because of the Corona virus. But anyway it was mistake to stay at HGU. We usually stay at Starwood property who let us to have a little bit more time to check out without 100 dollars fee. There was another extra charge from the room we didn't know about. We didn't use minibar at all because we have our own snack. So far I was disappointed to stay at this property. There are additional charges we didn't know about.