Overview

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Surtees Hotel

12-20 Dean St, Newcastle upon Tyne, NE1 1PG, United Kingdom
+44 191 261 7771

£31+

Overall guest ratings

7.2/10 Good
Based on 2,213 reviews

Review highlights

  • 9.3
  • 8.5
  • 4.5
  • 4.0

Nearby

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    About

    Situated in Newcastle City Center, this hotel is steps from All Saints Church and Castle Keep. Grey's Monument and Quayside are also within 15 minutes.

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    Expedia

    Amenities

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • No smoking
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Room service
    • Air-conditioned
    • Safe
    • Concierge service
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.2 Good
    Based on 2,213 reviews
    • 9.3 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      7.0 "70% liked the proximity to sightseeing."
    • 8.5 "Breakfast is good."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
      7.1 "Housekeeping was great, according to 71%."
      9.2 "92% found the restaurant service to be one of the best."
    • 5.0 "Average comfort."
      5.8 "Beds were acceptable for 58%."
      6.7 "Only 67% said rooms were big enough."
    • 4.5 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      4.3 "57% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.5 "65% had problems with the shower."
      1.8 "82% found problems with the furniture."
      4.0 "60% said the bathroom was dirty."
      4.2 "58% criticized the small bathroom."
      4.1 "For 59%, the rooms looked old."
      4.0 "Air conditioning was criticized by 60%."
      4.8 "52% thought the tv was sub-standard."
    • 4.0 "Not very clean."
      4.4 "56% said rooms were dirty."
      2.3 "77% thought it was rather dirty."
      4.0 "60% said the bathroom was dirty."
    • 3.6 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 2.8 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      2.5 "75% didn't like the unstylish hotel."
      0.5 "For 95%, the lobby entrance was sub-standard."
    • 1.6 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      0.9 "91% complained about the elevator."
      0.5 "For 95%, the lobby entrance was sub-standard."
      1.3 "87% didn't like the architecture."
      2.2 "78% thought the facilities needed updating."
      0.0 "100% were unhappy with the handicap accessible facilities."
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    Overall rating

    7.0 Good
    Based on 1,106 reviews
    • 9.0 "Terrific location."
      7.7 "Great parking, according to 77%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
    • 8.6 "Breakfast is good."
    • 7.8 "Good service."
      8.4 "84% found the staff to be very friendly."
      9.0 "90% found the restaurant service to be one of the best."
    • 4.8 "Not very comfortable."
      1.7 "83% thought it was too noisy."
      4.6 "54% criticized the small bathroom."
    • 4.1 "Rooms are not good."
      3.9 "61% said rooms were dirty."
      4.1 "59% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      1.7 "83% found problems with the furniture."
      3.4 "66% had problems with the shower."
      3.8 "62% said the bathroom was dirty."
      4.2 "For 58%, the rooms looked old."
      4.6 "54% criticized the small bathroom."
    • 3.3 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.8 "62% said the bathroom was dirty."
      1.8 "82% thought it was rather dirty."
    • 3.1 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
      2.5 "75% didn't like the unstylish hotel."
      0.6 "For 94%, the lobby entrance was sub-standard."
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    Overall rating

    7.1 Good
    Based on 376 reviews
    • 9.2 "Terrific location."
      7.7 "Great parking, according to 77%."
      10.0 "100% liked the proximity to shopping."
    • 8.4 "Breakfast is good."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 5.2 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 4.5 "Rooms are not good."
      3.8 "62% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      3.9 "61% complained about the bathroom."
      1.5 "85% found problems with the furniture."
      3.6 "64% said the bathroom was dirty."
    • 3.6 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 3.4 "Not very clean."
      3.8 "62% said rooms were dirty."
      2.3 "77% thought it was rather dirty."
      3.6 "64% said the bathroom was dirty."
    • 2.5 "Horrible vibe."
      0.4 "For 96%, the lobby entrance was sub-standard."
      2.9 "71% criticized the unstylish hotel."
    • 1.7 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      1.0 "90% complained about the elevator."
      0.4 "For 96%, the lobby entrance was sub-standard."
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    Overall rating

    7.0 Good
    Based on 22 reviews
    • 5.0 "Average comfort."
    • 4.3 "Rooms are not good."

    Overall rating

    7.1 Good
    Based on 708 reviews
    • 9.1 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.4 "Breakfast is good."
    • 8.0 "Great service."
      8.5 "85% found the staff to be very friendly."
    • 4.9 "Not very comfortable."
      1.7 "83% thought it was too noisy."
      4.4 "56% criticized the small bathroom."
    • 4.8 "Rooms are not good."
      4.4 "56% complained about the bathroom."
      4.8 "52% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      3.6 "64% had problems with the shower."
      1.9 "81% found problems with the furniture."
      3.8 "62% said the bathroom was dirty."
      3.9 "For 61%, the rooms looked old."
      4.7 "53% thought the tv was sub-standard."
      4.4 "56% criticized the small bathroom."
    • 4.4 "Not very clean."
      4.8 "52% said rooms were dirty."
      3.8 "62% said the bathroom was dirty."
      2.3 "77% thought it was rather dirty."
    • 3.3 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 2.9 "Horrible vibe."
      2.8 "72% criticized the unstylish hotel."
      0.6 "For 94%, the lobby entrance was sub-standard."
      2.6 "74% didn't like the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
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