Overview

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Surtees Hotel

12-20 Dean St, Newcastle upon Tyne, NE1 1PG, United Kingdom
+44 191 261 7771

£31+

Overall guest ratings

7.1/10 Good
Based on 2,374 reviews

Review highlights

  • 9.1
  • 7.9
  • 4.9
  • 4.5

Nearby

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    About

    With a stay at Surtees Hotel in Newcastle City Center, you'll be minutes from Castle Keep and Tyne Bridge. This hotel is within close proximity of Newcastle-upon-Tyne St. Nicholas' Cathedral and Alderman Fenwick's House.

    Rooms

    Stay in one of 40 guestrooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

    Amenities

    Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.

    Dining

    Take advantage of the hotel's room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.

    Business, Other Amenities

    Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and a meeting room.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • No smoking
    • Bar/Lounge
    • Parking
    • 24 hour front desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    Based on 2,374 reviews
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      7.5 "75% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.9 "Good breakfast."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.2 "82% found the restaurant service to be one of the best."
    • 4.9 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
    • 4.5 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      3.4 "66% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.1 "69% had problems with the shower."
      1.0 "90% found problems with the furniture."
      3.0 "70% said the bathroom was dirty."
      4.3 "For 57%, the rooms looked old."
      4.7 "53% criticized the small bathroom."
      4.6 "54% thought the tv was sub-standard."
    • 3.8 "Not very clean."
      4.1 "59% said rooms were dirty."
      3.0 "70% said the bathroom was dirty."
      2.4 "76% thought it was rather dirty."
    • 3.2 "Horrible vibe."
      3.0 "70% criticized the unstylish hotel."
      2.4 "76% didn't like the unstylish hotel."
      0.3 "For 97%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.0 Good
    Based on 1,258 reviews
    • 8.9 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
      7.2 "72% liked the proximity to sightseeing."
    • 7.8 "Good breakfast."
    • 7.1 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.9 "79% found the restaurant service to be one of the best."
    • 4.1 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      1.9 "81% thought it was too noisy."
    • 4.1 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    • 3.6 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      3.1 "69% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      5.0 "Beds were acceptable for 50%."
      0.9 "91% found problems with the furniture."
      3.1 "69% had problems with the shower."
      2.8 "72% said the bathroom was dirty."
      4.4 "For 56%, the rooms looked old."
    • 3.1 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      2.3 "77% didn't like the unstylish hotel."
      0.4 "For 96%, the lobby entrance was sub-standard."
    • 2.8 "Generally quite dirty."
      3.4 "66% said rooms were dirty."
      1.8 "82% thought it was rather dirty."
      2.8 "72% said the bathroom was dirty."
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    Overall rating

    7.0 Good
    Based on 403 reviews
    • 8.8 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good breakfast."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 5.2 "Average comfort."
      5.1 "Beds were acceptable for 51%."
    • 4.5 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 4.0 "Rooms are not good."
      3.7 "63% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      0.9 "91% found problems with the furniture."
      2.7 "73% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      4.5 "55% thought the tv was sub-standard."
    • 3.4 "Not very clean."
      3.7 "63% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
      2.7 "73% said the bathroom was dirty."
    • 2.9 "Horrible vibe."
      3.1 "69% criticized the unstylish hotel."
    • 1.6 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
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    Overall rating

    7.2 Good
    Based on 712 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 4.6 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.6 "54% criticized the small bathroom."
    • 4.4 "Rooms are not good."
      3.6 "64% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      3.0 "70% had problems with the shower."
      2.9 "71% said the bathroom was dirty."
      1.0 "90% found problems with the furniture."
      4.2 "58% thought the tv was sub-standard."
      3.9 "For 61%, the rooms looked old."
      4.6 "54% criticized the small bathroom."
    • 4.4 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    • 4.3 "Not very clean."
      4.5 "55% said rooms were dirty."
      2.5 "75% thought it was rather dirty."
      2.9 "71% said the bathroom was dirty."
    • 3.3 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
      2.8 "72% didn't like the unstylish hotel."
      0.3 "For 97%, the lobby entrance was sub-standard."
    View all review categories
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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