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Nice quiet hotel for the area it is in the heater did not work, a tad cold in the room
Friendliness of the staff Location of the hotel, overlooking the sea with a good variety of restaurants within easy walking distance.
staff were very friendly and help full we have a 18 month old baby so a big room was nice
Easy to find, Clean and comfy rooms, lovely position on the sea front with good outlook from premier room. Good position for night life which was our only reason for making the trip due to attending a hen party, however not right in the middle of all the noise 2 mins walk away from the main street brilliant location for what we wanted. No bar however not a problem plenty 2 mins away which are open til all hours of morning. Only regret didnt get to sample the breakfast, which was included, due to late one (or should I say early). Another good point check out time 1100 and not 1000am like most other places. n/a
beautifull location with sea views , freshly decorated room , spacious and bright,clean , huge king size bed
Complaints refood and to staff on checkout not responded to,requested reduction of bill beacause of por service,food and accommodationand paid under protest. requested management to call me at home after my return from the funeral we were attending of family member, not done. Evening meals breakfast poor. dirty sinks,cracked bath,bathroom door had Ybeen punched in ,beakfast requests not met,window catches broken,need I go on?
Excellent internet access in my room.
Extremely long way out of Sunderland and a very expensive taxi to get there and back the next day. Room was a bit cold. Ironing board very old and needed replacing. Steak was not great. Poor coffee. However, the staff were great and very helpful
breakfast evening food of very poor quality
Staff were very helpful and pleasant - particularly the bar person who scoured the kitchens to find me a newspaper! Checking in - very poor lighting over desk made it difficult - receptionist very good but I do think you need to review the level of lighting she is working with
I stayed at the hotel because I was visiting family in nearby Jarrow. I thought the staff were most helpful especially when I arrived close to midnight due to a delayed flight. None what so ever.
for the price I paid it was good value for money, had this been the advertised rate, I would deinately not. while rooms are clean and spacious they are looking tired and bathrooms dated
Hotel was cheap and there was lots of parking A wedding was taking place in the hotel (not involving us) and there were lots of very drunk, very loud people running up and down corridors and banging on bedroom doors (including ours) at all hours of the night. I complained about this in the morning and the girl on the counter did nothing to apologise. I'd booked two rooms, for me and my partner and for my brother and his, and I would have expected some kind of discount or compensation by way of money off a future stay by way of an apology for the fact that the four of us got very little sleep.
Nice comfortable room. All on one level, so no stairs to climb
The restaurant was very good. The hotel was miles from the city centre so choice was very limited. The decor - motel feel. It was also very cold.
The excellent service and the friendly staff. Good food and nice breakfast. Off road parking.
A very pleasant hotel in a lovely location with very friendly attentive staff.
helpful and friendly hotel staff
Comfortable relaxed bar area serving good food
The staff were very pleasant and we were made most welcome. The bed was comfortable and I slept like a log. The cooked breakfast the next morning was excellent, great start to my day.
It is a well run small hotel that gives you a personal service and great food.
Very friendly and helpful staff The room was on the small side, but adequate
The friendly staff and good English Breakfast
Friendly welcome and friendly staff
Receptionist was extremely helpful
Nice and centrally located. Not bad for the price and good for a short business trip, but a long stay could be quite tedious. Shower facilities were tiny and the TV was even smaller.
Friendly staff, good breakfast, clean room, great location, nice tv with choice of channels free. only very small pickiness; was a bit noisy as my room faced a main road, and the room was a bit small and old fasioned, but teh bathroom made up for this I guess itw as an old house.I know £30 isnt expensive nowadays, but when othet B&B's are £25 for a single room I feel aaAnnies should of been the same there wasnt much to merit the extra price..unless you mean the breakfast?
It was clean and very comfortable, and a very nice, sociable lady cooking marvellous breakfasts,overall a satisfactory stay.
This is not a luxury hotel, but a straghtfoeward B&B by the sea. It is clean, comfortable, quiet and run by friendly helpful people who know how to cook an english breakfast. (The last place I stayed at didn't!) If in the area again I would not waist time and effort looking for somewhere else.
the people were very nice & friendly, the breakfast was verey nice, it very good place for relaxing as it is very clean. No
Easily found,friendly staff,great breakfast Nothing
Very nice room. Nothing.
Nice and quiet, got a good nights sleep.
Nothing was too much trouble, the room was comfortable and well-equipped, and breakfast excellent.
The hotel was comfortable. The toilets and shower two flights of stairs away. The food was good but extremely slow service. Very slow service in the kitchen. washing and toilet facilities too far away from the bedroom.
The staff were so friendly and made you feel welcome
Room Great and good location. A bit noisy if on front as lots of Pubs/Clubs oposite. Staff and owners fantastic nothing too much trouble. Would definatley stay again
Close to local shops, seafront, and metro. The rooms looked a little dated, very cramped especially the bathrooms. Noisy guests coming back at 3.00 in the morning laughing and talking loudly in corridors. No soap or toiletries provided at all and no hand towels, just bathtowels which was a bit strange.
Very friendly considerate helpful staff (Paula). Good breakfasts. Excellent value for money. Could do with some redecoration/sprucing up.
The staff were really friendly and a great help. Parking was difficult at times as the hotel does not have allocated parking spaces.
the hotel had been subject to a facelift which has made it more comfortable for visitors The buffet type breakfast had run out of food, we were told more was being cooked, but when it came there was still not enough food for the amount of people waiting, we ended up with half a breakfast.
Position of hotel. Disco on both nights in ballroom which went on until 1am.
Location was good with nice sea view! Shower not functioning, tv reception poor, temperature of hotel too hot.., Breakfast, no choice poorly functioning toaster
simply there ovrnight waiting for cruise the toilet seat(plastic was cracked(had been for some time) luckily I had a role of adhesive which held it together overnight
Hotel had no record of conformed online booking upon arrival. Hotel rooms and general condition was shabby to say the least. Windows were painted in place, unable to open. Light shades were missing or broken, furniture old and abused.
The location, which was overlooking the sea, and also the closeness to the town centre. The decor was poor and the two rooms I booked had a very noisy boiler type room in between which woke us up several times during the night.
Excellent service and friendlieness No bad points
The staff were very friendly and helpful Our bathroom hadn't been cleaned properly, there was faeces on the outside of our toilet which was very off putting
Helpfull and friendly staff. Easy access and parking. Was given a quiet room with a stunning sea view. Public areas have been nicely refurbished but corridors and rooms in main hotel need a lot of work to come up to the same standard.
The room was very clean. The staff were polite. The breakfast was excellent I had an attic room. It was quiet but the ceiling was very low. I bumped my head twice
The staff were friendly and the place was very comfortable and clean. We felt welcomed and at home
The homely atmosphere and attention to detail was fantastic.
Close to all facilities including seafront and restaurants.
Very friendly welcome and offers of advice on locality "where to find"
The warm welcome i got from the staff was brilliant. they looked after every moment of my stay. From the minute i parked up outside to my check out .
what didn't I like ? all round excellence towels a bit on the small, thin side but this is a very minor thing
Good Breakfast and friendly Host and Hostess
Spotlessly clean and very friendly hotel in a great location. friendly helpful staff - great wireless internet - great breakfast.
Friendly easy atmosphere
the hotel was fine though rather small . over priced larger hotels in the area are cheaper and have better facilities
We were received in a very friendly & helpful way, 7 the hotel was everything we expected & needed.
The room was very comfortable also the beds. The breakfast was wonderful, if we stayed any longer would definitly had to refuse and had much smaller portions.
My husband and I found the hotel to be nice. Very near the beach which was a nice surprise. Breafast was very good, lovely to have fresh fruit in the morning. The only bad point that we could find was the bath when you pulled the plug out the water came up the shower plug and it smelt awful for quite a while.
Very welcoming experience Unable to get hot water and could not plug any devices into television such as playstation or dvd player.
Excellent rooms Landlady lacking in social skills
Location was good, near all shops, and pubs. Also next to the sea front. Everything was in walking distance. Room was small and outdated, no hot running water for the bath or sink.
The landlady was very friendly It was very dark, had a musty smell and the shower was terrible - did not work.
When I booked the hotel on the website, I gave my credit card details for gurantee only as it is clearly written. The hotel people took the money without any words when the guests were supposed to pay either on the arrival or check-out. I can't believe their irresponsible and rude gesture, what if I booked the hotel for some people, and they wouldn't pay me back? Would the hotel take a responsibility? They certainly should change their payment system, or at least ask the guest how they would like to pay if it would be okay to take the money from credit card booking, etc.?
The Hotel was warm and clean and close to the centre of the town and the main night life. Everyone was nice and nothing was too much bother.The breakfast was well presented and served with a smile. Nothing
Family run and friendly. I have stayed at this hotel a number of times in the last 12 months. It was a good find.
Friendly couple that ran the hotel, comfy bed, nice breakfast
The single bed in the room was a bit "tired". Matress had seen better days
Really friendly, plenty to eat at breakfast which was well presented. Took the dog as they are animal friendly, which was great. Did not mind us bring a chippy in for tea.
friendly - family run no shampoo in shower
The staff were pleasant and I was left to come and go as was suitable for me, however the shower in my room was stuck on one temperature which was scalding hot! and staff were difficult to find to request a room change - in fact the only time I saw staff was when I checked in and when I checked out. A nice place to stay if you are on a budget.
Breakfasts were really nice and staff nice and friendly. Hotel nicely situated and roomreally comfortable. Shower in room 1 was not very warm
I found it comfortable but unexceptional I would not recommend this hotel for weekend stays. A number of drunken and unruly guests
Exactly what you would expect of a b&b for 30 quid a night None
The room was large, clean and on the whole acceptable.
Handy location for whereI I needed to be. Basic, window roller blinds not a good substitute for proper curtains.As a business traveler I was dissapointed not to have a desk or any flat surface in the room to work at. Parking is very limited.
Breakfast 10 out of 10. Great location, got night club downstairs and lovely restrauant!! Would go back if visiting again. Small rooms!!
Location was okay if you want to have a fun weekend, but not for a family Was awful - leaking ceiling & mattresses stained with blood!! They have policies in place where they charge you if you soil the bedding etc, etc...yet this is the state of the room in the first place! Breakfast was ok on day 1, but terrible on day 2.
Clean, friendly staff. Not allowed to eat food in the rooms, charging extra for 'lady friends'.
The staff were friendly and helpful. The bed linen was fresh and clean and the breakfast was good. Limited parking. We stayed on a Saturday and it's definately a stag/hen party hotel and this was reflected in the decor. If it's a peaceful nights sleep you want I wouldn't recomend the weekends.
friendly helpful staff - clean and comfortable room representing good value for money the restaurant menu was unpriced so I did not know how much my meal was until I checked out.
The beautiful location and building
Considering the hotel was currently being refurbished I think we should have been told this when we spoke to hotel staff on the phone. We were the only guests there.
Staff very friendly, room comfortable would use again. Na
Relaxed friendly atmosphere
The hotel was in a quiet and beautiful village and was good value for money. The bedroom was cosy and bed was extremely comfortable. I intend to stay again in the future
Good breakfast Lack of organisation
Staff were very pleasant, and hotel was good value for money.
staff were really nice, very accommodating and helpful, even came to collect me from my room to let me know my meal was ready. Couldnt fault the service or the friendliness.
Very friendly, lovely room, breakfast was excellent.
Friendly, helpful, and efficient staff. Clean hotel. Great breakfast. Noise from club downstairs and surrounding pubs. Area popular for stag and hen parties. Nothing against this but I was running the Great North Run the next day. To be fair however, we were grateful to get a room in the area having left it late to book. So we knew what we were letting ourselves in for. If hadn't been running, might have even joined the fun!
Near the seaside Noisy floor, filthy carpets, windows didn't open entirely, neighbourhood looks like a ghost city
near the sea
Staff very helpful and friendly. Good breakfast. None
The friendliness of all staff, nothing is a problem for them, lovely clean rooms, and great breakfast. After staying in many other hotels in this area would only ever go back there!
Friendly welcome, clean and tidy. Close to the seafront. Good value.
Lovely hotel, friendly helpful staff, clean rooms and excellent breakfast a definite 10/10
the staff on arrival were excellent. very friendly and could not do enough for you. It was very warm and the breakfast was lovely. The staff were very sweet with my daughter and gave her a lollipop. So she was won over!! Felt it was very much a contractors hotel due to the clientele and the nature of the room set up. But it was last minute so was perfectly serviceable.
Peasent and obliging Staff.
The hotels location is ideal for all that South Shields town centre has too offer.The room was of a very good standard with everything you could need for a hotel stay.
nice personnel, room Breakfast is not continental, flatscreen (TV) did not work
location for town centre, lots of of road parking
attitude of staff is spot on
Secure parking, cooked breakfast, Sunday newspaper of choice delivered to the room, and beverage-making in the room, all included in an average price (which was 10 pounds cheaper on booking.com 24 hours before my stay as compared to the hotel's website). Location is on a roundabout overlooking a fun fair. Not noisy, just ugly. But most of the time I had my eyes closed sleeping, so it didn't bother me.
Secure parking and free and easy to use broadband connection. Room was in annex and although clean was dull and dreary mostly due to only having small window. Room also well equiped for disabled use but we found the higher toilet and open shower which easily flooded floor a disadvantage. Also would have preferred to have internal access to hotel facilities.
clean, comfortable, staff very friendly and could'nt have done enough for us. food good. No
Staff were very friendly and helpful, always with a smile.
Clean and the staff were very friendly and helpful A lovely hotel but feel we paid the premium cost due to the location of the hotel though we stayed there due to its location to our relative... we have paid the same rate for the holiday inn although it is further away! But that was with breakfast and bar, swimming pool and gym!
Only stayed 2 days but really enjoyed it. Staff were extremely friendly No
Very clean,comfortable rooms. A good choice of breakfast
Tea, milk and sugar should be topped up was not replaced each day.
Very modern, clean and quiet. Polite staff. None - Premier Inn are a well known quantity these days
The comfort and facilities The room was comfortable and very clean
Would like to congratulate the welcome by the receptionist and the help we were offered
Friendly, helpful staff reasonable price and reasonable rooms no
breakfasts! The complete lack of hot water on our first day, the situation improved after complaining, but only on day 2!
convenience to airport There is no longer a courtesy bus and the paths from airport to hotel were totally uncleared of snow. We abandoned trolley in snow and then I fell trying to drag cases through deep snow in the dark. Nearby Premier Inn had clear pathways.Have used Brittannia hotel many times but not again
Good location Food selection was not very inconvenience
My wife and I like both its location for both a nights relaxation before flying and for a city break.
Staff were very polite and helpful. Breakfast was very good and worth the money. I thought the room could have been warmer and also that the carpet looked as if it needed cleaned. This is not a complaint.
The staff was friendly and helpful The main dining area had only a buffet and the bar area did not have enough seating. We ended up ordering room service but would have liked a choice from the menu in teh main dining area
Staff were excellant, plenty of parking and walking distance to the airport The hotels decor is perhaps a bit tired looking and could do with an update
location .warm.should think about a smokers shelter