Overview

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Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

Call

+94 522 229 600

Overall guest ratings

8.5/10 Excellent
Based on 804 reviews

Review highlights

  • 8.6
  • 8.4
  • 6.6
  • 4.0

Good to know

  • Great menu
  • Friendly atmosphere

Nearby

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    About

    Located near a train station, Heritance Tea Factory is a great choice for a stay in Nuwara Eliya. You can visit the spa to be pampered with massages or body scrubs, and Kenmare Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LED TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Concierge service
    • Laundry service
    • Child pool
    • Tennis
    • Air-conditioned
    • Coffee shop
    • Airport shuttle
    • Washer/dryer available in-room
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.5 Excellent
    Based on 804 reviews
    • 8.6 "Bar is amazing."
      9.4 "Delicious alcoholic drinks, according to 94%."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.1 "91% said the recreation staff was great."
    • 8.1 "Amenities are good."
      7.7 "77% thought the building was wonderful."
      9.7 "97% found the grounds to be nice."
      9.5 "95% thought the architecture was beautiful."
    • 8.0 "Location is great."
    • 7.8 "Good breakfast."
    • 6.6 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
    • 4.0 "Pool is below average."
    • 2.8 "Quite uncomfortable."
      2.4 "76% said rooms were small."
      2.5 "75% thought it was too noisy."
      4.2 "58% didn't like the uncomfortable beds."
      3.0 "Air conditioning was criticized by 70%."
      1.1 "89% criticized the small bathroom."
    • 2.5 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    Based on 570 reviews
    • 8.9 "Bar is amazing."
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      8.9 "89% said the recreation staff was great."
    • 8.1 "Location is great."
    • 7.9 "Good breakfast."
    • 7.0 "Good vibe."
    • 6.3 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
    • 3.9 "Value below average."
    • 3.0 "Quite uncomfortable."
      2.5 "75% said rooms were small."
      2.5 "75% thought it was too noisy."
      4.6 "54% didn't like the uncomfortable beds."
      3.5 "Air conditioning was criticized by 65%."
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    Overall rating

    8.3 Excellent
    Based on 201 reviews
    • 8.7 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 7.9 "Good location."
    • 7.8 "Good amenities."
      7.4 "74% thought the building was wonderful."
      9.5 "95% found the grounds to be nice."
    • 7.1 "Good vibe."
      9.2 "92% enjoyed the friendly atmosphere."
      9.5 "95% said it was a stylish hotel."
      9.5 "95% thought the hotel was luxurious."
    • 6.4 "Rooms are ok."
    • 3.9 "Value below average."
    • 2.6 "Quite uncomfortable."
      2.1 "79% said rooms were small."
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    Overall rating

    8.3 Excellent
    Based on 32 reviews
    • 8.7 "Great service."
    • 8.3 "Location is great."
    • 7.8 "Tasty food."
    • 6.6 "Vibe was decent."
    • 6.5 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Great menu"
    "Friendly atmosphere"
    data provided by TrustYou

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