Overview

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Heritance Tea Factory
Top Luxury Hotel

Kandapala, Nuwara Eliya 0, Sri Lanka
+94 522 229 600

Call

+94 522 229 600

Overall guest ratings

8.5/10 Excellent
Based on 762 reviews

Review highlights

  • 8.9
  • 8.8
  • 6.5
  • 6.2

Good to know

  • Great menu
  • Friendly atmosphere

Nearby

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    About

    Located near a train station, Heritance Tea Factory is a great choice for a stay in Nuwara Eliya. You can visit the spa to be pampered with massages or body scrubs, and Kenmare Restaurant, one of 2 restaurants, serves breakfast, lunch, and dinner. There are 2 bars/lounges and a fitness center, and rooms at this luxurious hotel offer 24-hour room service and LED TVs.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Babysitting or child care
    • Car hire
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Playground
    • Terrace/Patio
    • Business centre
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.5 Excellent
    Based on 762 reviews
    • 8.9 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      9.2 "92% said the recreation staff was great."
    • 8.8 "Bar is amazing."
    • 7.9 "Good location."
    • 7.8 "Tasty food."
      8.6 "86% loved the menu selection."
      7.5 "75% loved the dining experience."
    • 7.7 "Good breakfast."
    • 6.5 "Vibe was decent."
    • 6.2 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.2 "Beds were acceptable for 52%."
    • 4.4 "Pool is below average."
    • 3.3 "Not very comfortable."
      1.9 "81% said rooms were small."
      3.0 "70% thought it was too noisy."
      4.5 "Air conditioning was criticized by 55%."
      1.1 "89% criticized the small bathroom."
    • 1.5 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    Based on 518 reviews
    • 9.1 "Incredible bar."
    • 8.8 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.9 "89% thought the service was very professional."
      9.0 "90% said the recreation staff was great."
    • 8.0 "Location is great."
    • 7.8 "Good breakfast."
    • 7.5 "Tasty food."
      8.8 "88% loved the menu selection."
    • 6.9 "Vibe was decent."
    • 6.2 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.8 "Only 58% said rooms were clean enough."
    • 3.9 "Value below average."
      4.2 "The price was too high for 58%."
    • 3.6 "Not very comfortable."
      2.1 "79% said rooms were small."
      3.0 "70% thought it was too noisy."
      4.6 "Air conditioning was criticized by 54%."
    • 1.6 "Disappointing internet connection."
      1.7 "83% said the wifi quality was bad."
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    Overall rating

    8.3 Excellent
    Based on 190 reviews
    • 9.0 "World class service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.0 "Breakfast is good."
    • 8.0 "Location is great."
    • 7.1 "Good amenities."
      9.5 "95% found the grounds to be nice."
    • 6.4 "Vibe was decent."
    • 6.2 "Rooms are ok."
    • 3.8 "Value below average."
    • 3.0 "Quite uncomfortable."
      1.6 "84% said rooms were small."
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    Overall rating

    8.3 Excellent
    Based on 53 reviews
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 8.1 "Location is great."
    • 8.0 "Food is delicious."
    • 6.4 "Rooms are ok."
    • 6.0 "Vibe was decent."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great menu"
    "Friendly atmosphere"
    data provided by TrustYou

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