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Location and both indoor/outdoor pools Late check in and trouble with wifi
The pool and pool areas were very clean. Our room was old but clean, parking was good. the beds were NOT good, I've never stayed in a place with beds that felt like a sheet of plywood was between the mattress, The other problem I found with this place was the coffee they served with the breakfast they offered...Sanka or some other instant coffee, I literately had to get in the car and go buy coffee at the local coffee shop. Fix These two things and I would continue staying.
The staff was very helpful. The pools looked well maintained. They offer a Continental Breakfast. It served my purpose for a business trip and there were several families staying and enjoying the pool. My room was next to the main highway, noisy and exposed. The door lock did not work but there was a "security bar" The room door was a jalousie window that did not open for ventilation.
The owners of the hotel were nice and really felt like they cared. For a family run hotel it was very nice and refreshing. Since I regularly stay in branded hotels, I was hesitant staying in an unbranded hotel. But they made us feel welcome, safe, and worth the money. -The WiFi password was buried in the room book (my fault - didn't find it out until the last morning, but really didn't need it). -The main switch powered the light and microwave. So when you turned it on the microwave beeped (definitely not a deal breaker).
The staff was very pleasant, everything was very clean, quite rooms. No complaints, recommended to others.
The welcoming reception.The location to places to eat and entertainmentThe waterfront location
It was clean, comfortable and convenient, and...the staff was most accommodating. A very pleasant overnight stay for us. No.
The Serta mattress was amazing - I think we might buy one!
We stayed in the mansion room which was nicely done and what I expected for the 700 a night we paid. The beach bar was nice. The grounds were nicely manicured. The staff was generally helpful. The pool by the mansion was horrible. It was very crowded and filled with screaming children and large extended families. ( parents, grand parents, kids etc). The service was almost non-existent. I expect a pool attendant who offers and prepares my set up, brings me water and offers me food and drink on a regular basis. The pool was old and needed to be redone. I would say a holiday inn quality pool. They need an adults only pool or at a minimum a pool where only mansion guests are allowed. The beach which only allows mansion guests seemed calmer. Unfortunately with low tide, the beach smelled. Also I prefer lounging by the pool. For the price we paid to stay in the mansion, I expect a higher level of service. The indoor pool room was hot and muggy. Too uncomfortable to lounge there. Other pools on property required a shuttle bus ride and were on the side with the older cheaper village rooms. There were condos on the property that are rented out as well as multi room units which may have contributed to the overcrowding at the only heated pool on site. Despite the very nicely done room, I would not stay here again. For the price I paid, I expect higher quality, more exclusive access to amenities such as the pool.
Beautiful hotel, great location. Has it's own private beach with water warm enough to swim in, even early summer! We had an issue with our room when we checked in - was given a king bed instead of two queens. The staff was very accommodating about trying to fix the problem despite the late hour if our arrival. Our room was beautiful. We had a great stay. I would definitely recommend this hotel. Had to wait a while before the crib was delivered to our room (we checked in at 10pm). I would recommend calling ahead so they can get this ready for you before you arrive.
The owner John was great he helped us with planning out our stay in the Cape and gave us places we should visit which was perfect we saw a lot while we were there.
The motel is well run by the owners, John and Melanie. Clean as a whistle. The owners are helpful, friendly and very nice. This is the place to stay while on the Cape. Their food recommendations were on target. Could not be more pleased with our stay. Can't think of a thing to complain about.
Location, grounds and personal service
The room and amenities were very good. The room turned out to be a one bedroom condo with a small kitchen and a pull out couch.
The hotel amenities- pools, tennis and pond activities. Staff was friendly. We were originally given a terrible basement room on the road into the resort. The room was somewhat clean but had a damp, musty odor. Space immediately outside of the room (as well as the room we moved to) was dirty and worn.
Room service delivered inside my room without my knowledge or permission
Location is nice, very close to the rail trail. When we first came in the room there were ants and spiders on the wall. It was very dirty (hair in the bathroom, dirty sink/faucet/tub ... ). Furniture were very old and in a poor shape. Sheets did not look that clean. A lot of dust on every furniture. Very few light in the room, poor lightning. Breakfast was very poor (we even had a fly in the bread). A couple bagel/industrial muffins and powder coffee can not be called "continental breakfast". We will never come back to this motel. This motel does not deserve his 2 stars.
It was very comfortable, safe and relaxing. I was there with my girlfriend and we both loved it. Pool was great and there are 2 tennis courts, a basketball court and a volleyball area. Not the most modern sporting set up but very good for both adults and children. Staff were very good and always there to help. I would (and already have) recommend this to friends and family and if I am lucky to go to Cape Cod again, I would stay here again. Good spot for R&R. Not so much for drinking and partying. Like other places in the Cape, car hire would be needed unless you fancy cycling 10+ miles a day getting to beach and back.
Room quite large, coffee and juices available 24/7.
The man who checked us in was very nice, and the hotel was generous with the number of towels left for us to use. The counter around the sink was not clean, nor was the bathroom floor.
Convenience, price bathroom and sink had not been cleaned, room was dusty, TV was not working
This was a great place to stay. The rooms were clean, wifi was great, cable was great, free breakfast, friendly front desk staff, good location. It was everything you need. I'd definitely come back. The room had a faint smell of cigarette smoke. Might be a problem for people with a severe allergy, but otherwise, it quickly became unnoticeable.
I liked it was close to the Flex line to Provincetown Okay. It sounds weird, but they have the worst toilet paper I've ever seen. And the maid folds these weird fans things with anything paper related in your room and it kind of creeped me out. Lol.
The pool was very big and clean/ well-kept. The staff was very friendly. The location was perfect for us. The room was on the smaller side but it was cozy and relaxing. The continental breakfast cod use some sprucing... Better orange juice, better syrup, larger milk selection.. Nothing to ruin our trip though!
Nice clean hotel situated between hyannis and provicetown.Very close to Orleans and great beaches and restaurants.Good for family gatherings as there is a nice indoor pool area where groups can comfortably gather.The hotel is a mile away from the entrance to the national seashore for coast guard beach and nauset light beach and the hotel is right on the bike path.You just walk out the back door and your connected to the rail trail.
There would be a nicer place to take your kids if the hallways were less noisy after 9:00pm. You can hear every door slam close and every conversation taking place. The hotel really can't be blammed for parents who let their kids run wild but they could do something about the doors. On the plus side, it has great activities for kids (bingo, pool, movies, etc.). It does not have the usual musty smell you get with older places There is a lot to like here.
Hotel facilities were very run down. Tennis courts closed, had grass growing in them. Pool was unclean, peeling paint, no towels. Furniture throughout the facility were dirty and worn. Our non-smoking room was only recently a smoking room and smelled from the smoke. Staff were very unhelpful only offering that they would try but, there was no guarantee when asked about early check-in, use of a crib. Never followed uo.
I booked room for 4 people. They provided towels for only 3 people (every day that we were there). We called the front desk to ask for one more set of towels. They never deliver the towels . Room was not vacuumed on a daily basis. The indoor pool water was murky. The temperatue inside the indoor pool was extremely hot and humid. (airconditioners are vented into the indoor pool enclosure.)
We stayed for 5 nights at this hotel, as we were attending a conference there. Upon check-in we discovered that they could not accommodate our reservation (made 6 months in advance) for a king bed. We were offered one of the handicapped rooms the next day. We found the staff to be poorly trained, and the material condition of the hotel to be somewhat less than promised. There were stains on the carpets in the halls. Our first morning, we went to the hotel restaurant for breakfast, and found that it was ''buffet only'' - no ordering off the menu. The buffet was not as good as the free one at Hampton Inns, yet is cost $11 per person. The exercise room was poorly equipped, and despite reporting equipment problems, nothing was repaired during our week there. Basically, the attitude seems to be that they are cashing in on the short tourist season, and collecting as much cash as they can, because they figure they will never see you again. This hotel is definitely a step below a Hamp...
The location of this hotel is great, but that is about the only thing it has going for it. The front desk staff is rude and unhelpful--a better word for it would probably be 'useless'. I left a rather expensive article of clothing in the room when I checked out, and called the same day to see if housekeeping had found it or could retrieve it. No one at the front desk was willing to help. They refused to contact housekeeping, and kept transferring me to the lost and found voicemail. The woman was rude and, instead of putting me on hold, put the phone on the counter and proceeded to chat with her co-workers about the latest movies--I could hear every word of her conversation. If this matter was this unimportant to the hotel staff, Needless to say, the hotel never contacted me about the message I had left on the voicemail, or took any steps to try and remedy the situation. On top of it all, our room looked like it hadn't been vacuumed in days, and the bathroom floor was filthy. I actuall...
We try to stay at this hotel as much as possible since it has a pool and hot tub. The security is excellent as well. The only problem is that specials are advertised but try and get them! The AAA rate is higher than their best rate!
While the room was large, clean, and pleasant, the heating/air-conditioning unit was so noisy that it was impossible to get a decent nights sleep. There was no way to shut it off, and no way to make the fan stay on. As a result, the very loud fan turned on and off intermittently all night, constantly interrupting sleep.\nHotel is in the midst of a major renovation. The pool was large and nice. There were activities planned for the kids during school vacation week. The front desk staff was friendly and helpful.
We enjoy this hotel each time we stay. This is the first hotel we look for when we need to get away from everything. It is very accomodating and exceptionally well maintained. The staff is ALWAYS very friendly and knowledgeable of the local area. The rooms are warm and inviting and the beds are the most comfortable beds we have ever slept in. The large, flat screen television in the room was a nice surprise. We always seem to spend most of the time at the hotel in the large, peaceful, indoor pool area. There is enough space to sit quietly either alone or in a group with friends. Overall, this is one of the best hotels in the area and always the first on our list.
The inn is very cozy, with a relaxed atmosphere. It is tastefully decorated with Cape Cod nautical theme, using authentic antiques, but is understated, not overdone. The breakfast is ample, with fresh pastries. In the afternoon, they have fresh home baked cookies and coffee, and provide the makings for some-mores if you want to make a fire in the outdoor fire pit. Each room is different, in keeping with the Inn's history. The building itself has been restored, with careful attention to all architectural details, inside and out, which added to its charm. The staff were all extremely friendly, polite and helpful. We will definitely be back. Because the building is old, the A/C had to run constantly to keep the system balanced, but the temperature was comfortable. There was just a constant background noise from the duct work.
The staff were exceptionally friendly and accommodating. The Inn itself is gorgeous with plenty of space to sit and relax, a fireplace, coffee, cookies and hot cider in the afternoons and a very nice continental breakfast in the mornings with coffee, fresh fruit and fresh baked goods. Wine glasses and openers are available as are a small fridge, hot chocolate packets and assorted teas. They have board games and a library. We were upgraded to the Sunrise room - a lovely surprise! Since it was off season we didn't take advantage of the many outdoor spaces to sit and relax but I'm sure it's lovely on a warm summer night! No shades/blinds on the windows. Shower curtain on the shower rather than a door.