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The staff was very helpful. The pools looked well maintained. They offer a Continental Breakfast. It served my purpose for a business trip and there were several families staying and enjoying the pool. My room was next to the main highway, noisy and exposed. The door lock did not work but there was a "security bar" The room door was a jalousie window that did not open for ventilation.
Location and both indoor/outdoor pools Late check in and trouble with wifi
The pool and pool areas were very clean. Our room was old but clean, parking was good. the beds were NOT good, I've never stayed in a place with beds that felt like a sheet of plywood was between the mattress, The other problem I found with this place was the coffee they served with the breakfast they offered...Sanka or some other instant coffee, I literately had to get in the car and go buy coffee at the local coffee shop. Fix These two things and I would continue staying.
Cleanliness location pool
The room was extremely comfortable and was perfect for my visit. Nothing I didn't like about the hotel.
It was comfortable Wasn't anything, I didn't like.
It's a good value for your money. Floors and tub were bouncy.
Plenty of space, clean, beds comfortable enough (not my temperpedic, but ok) Breakfast was edible and there was a good selection. It is central to so many places to visit in the area and was convenient that way too. I would go back there. Our room was street side but far enough away from the road we never heard anything, even with the windows open. No coffee maker in any of the rooms and you have to request a hair dryer and the room smelled odd at first, but that could have been by room mates feet to Our! Lol
The room was clean, the pillows were comfortable. Check in and check out were a breeze. The property is older, and the rooms showed it. However, everything was very clean. Double Beds were comfortable. Breakfast was not until 8am. I was checked out by then. The room could have used more outlets or at least a power strip.
It was clean, comfortable and convenient, and...the staff was most accommodating. A very pleasant overnight stay for us. No.
The Serta mattress was amazing - I think we might buy one!
The welcoming reception.The location to places to eat and entertainmentThe waterfront location
The staff was above and beyond-wanting to please our family 24/7. The cottage room felt like home away from home. The bose stereo in the bedroom is a nice touch, it was playing soft music when we entered. The kids had a blast!
CBI is a very nice seaside vacation location to get some rest and relaxation. Stormy weekend and the room door kept rattling very inappropriately and we lost sleep due to it.
The place was wonderful. I think it was a little overpriced for the pre-summer season.
What an amazing family hotel. They have thought of everything. Went with our 2 year old and it was perfect. Zero entry kid friendly pool. Food service at your cabana. Games for kids.
The motel is well run by the owners, John and Melanie. Clean as a whistle. The owners are helpful, friendly and very nice. This is the place to stay while on the Cape. Their food recommendations were on target. Could not be more pleased with our stay. Can't think of a thing to complain about.
The owner John was great he helped us with planning out our stay in the Cape and gave us places we should visit which was perfect we saw a lot while we were there.
Location, grounds and personal service
The hotel amenities- pools, tennis and pond activities. Staff was friendly. We were originally given a terrible basement room on the road into the resort. The room was somewhat clean but had a damp, musty odor. Space immediately outside of the room (as well as the room we moved to) was dirty and worn.
Room service delivered inside my room without my knowledge or permission
The room and amenities were very good. The room turned out to be a one bedroom condo with a small kitchen and a pull out couch.
We stayed in the mansion room which was nicely done and what I expected for the 700 a night we paid. The beach bar was nice. The grounds were nicely manicured. The staff was generally helpful. The pool by the mansion was horrible. It was very crowded and filled with screaming children and large extended families. ( parents, grand parents, kids etc). The service was almost non-existent. I expect a pool attendant who offers and prepares my set up, brings me water and offers me food and drink on a regular basis. The pool was old and needed to be redone. I would say a holiday inn quality pool. They need an adults only pool or at a minimum a pool where only mansion guests are allowed. The beach which only allows mansion guests seemed calmer. Unfortunately with low tide, the beach smelled. Also I prefer lounging by the pool. For the price we paid to stay in the mansion, I expect a higher level of service. The indoor pool room was hot and muggy. Too uncomfortable to lounge there. Other pools on property required a shuttle bus ride and were on the side with the older cheaper village rooms. There were condos on the property that are rented out as well as multi room units which may have contributed to the overcrowding at the only heated pool on site. Despite the very nicely done room, I would not stay here again. For the price I paid, I expect higher quality, more exclusive access to amenities such as the pool.
Beautiful hotel, great location. Has it's own private beach with water warm enough to swim in, even early summer! We had an issue with our room when we checked in - was given a king bed instead of two queens. The staff was very accommodating about trying to fix the problem despite the late hour if our arrival. Our room was beautiful. We had a great stay. I would definitely recommend this hotel. Had to wait a while before the crib was delivered to our room (we checked in at 10pm). I would recommend calling ahead so they can get this ready for you before you arrive.
I/we liked our room with a private deck overlooking the pool. The room was a deluxe king. The staff is always very helpful to make sure our stay was a great one. We will definitely stay here again. We will ask for the same room. Breakfast, which is the only meal served, always was good with fresh fruit. The apple smoked bacon was delicious.
Room quite large, coffee and juices available 24/7.
Location is nice, very close to the rail trail. When we first came in the room there were ants and spiders on the wall. It was very dirty (hair in the bathroom, dirty sink/faucet/tub ... ). Furniture were very old and in a poor shape. Sheets did not look that clean. A lot of dust on every furniture. Very few light in the room, poor lightning. Breakfast was very poor (we even had a fly in the bread). A couple bagel/industrial muffins and powder coffee can not be called "continental breakfast". We will never come back to this motel. This motel does not deserve his 2 stars.
Convenience, price bathroom and sink had not been cleaned, room was dusty, TV was not working
The man who checked us in was very nice, and the hotel was generous with the number of towels left for us to use. The counter around the sink was not clean, nor was the bathroom floor.
It was very comfortable, safe and relaxing. I was there with my girlfriend and we both loved it. Pool was great and there are 2 tennis courts, a basketball court and a volleyball area. Not the most modern sporting set up but very good for both adults and children. Staff were very good and always there to help. I would (and already have) recommend this to friends and family and if I am lucky to go to Cape Cod again, I would stay here again. Good spot for R&R. Not so much for drinking and partying. Like other places in the Cape, car hire would be needed unless you fancy cycling 10+ miles a day getting to beach and back.
I liked it was close to the Flex line to Provincetown Okay. It sounds weird, but they have the worst toilet paper I've ever seen. And the maid folds these weird fans things with anything paper related in your room and it kind of creeped me out. Lol.
The pool was very big and clean/ well-kept. The staff was very friendly. The location was perfect for us. The room was on the smaller side but it was cozy and relaxing. The continental breakfast cod use some sprucing... Better orange juice, better syrup, larger milk selection.. Nothing to ruin our trip though!
This was a great place to stay. The rooms were clean, wifi was great, cable was great, free breakfast, friendly front desk staff, good location. It was everything you need. I'd definitely come back. The room had a faint smell of cigarette smoke. Might be a problem for people with a severe allergy, but otherwise, it quickly became unnoticeable.
We enjoy this hotel each time we stay. This is the first hotel we look for when we need to get away from everything. It is very accomodating and exceptionally well maintained. The staff is ALWAYS very friendly and knowledgeable of the local area. The rooms are warm and inviting and the beds are the most comfortable beds we have ever slept in. The large, flat screen television in the room was a nice surprise. We always seem to spend most of the time at the hotel in the large, peaceful, indoor pool area. There is enough space to sit quietly either alone or in a group with friends. Overall, this is one of the best hotels in the area and always the first on our list.
I booked room for 4 people. They provided towels for only 3 people (every day that we were there). We called the front desk to ask for one more set of towels. They never deliver the towels . Room was not vacuumed on a daily basis. The indoor pool water was murky. The temperatue inside the indoor pool was extremely hot and humid. (airconditioners are vented into the indoor pool enclosure.)
Nice clean hotel situated between hyannis and provicetown.Very close to Orleans and great beaches and restaurants.Good for family gatherings as there is a nice indoor pool area where groups can comfortably gather.The hotel is a mile away from the entrance to the national seashore for coast guard beach and nauset light beach and the hotel is right on the bike path.You just walk out the back door and your connected to the rail trail.
We stayed for 5 nights at this hotel, as we were attending a conference there. Upon check-in we discovered that they could not accommodate our reservation (made 6 months in advance) for a king bed. We were offered one of the handicapped rooms the next day. We found the staff to be poorly trained, and the material condition of the hotel to be somewhat less than promised. There were stains on the carpets in the halls. Our first morning, we went to the hotel restaurant for breakfast, and found that it was ''buffet only'' - no ordering off the menu. The buffet was not as good as the free one at Hampton Inns, yet is cost $11 per person. The exercise room was poorly equipped, and despite reporting equipment problems, nothing was repaired during our week there. Basically, the attitude seems to be that they are cashing in on the short tourist season, and collecting as much cash as they can, because they figure they will never see you again. This hotel is definitely a step below a Hamp...
There would be a nicer place to take your kids if the hallways were less noisy after 9:00pm. You can hear every door slam close and every conversation taking place. The hotel really can't be blammed for parents who let their kids run wild but they could do something about the doors. On the plus side, it has great activities for kids (bingo, pool, movies, etc.). It does not have the usual musty smell you get with older places There is a lot to like here.
The location of this hotel is great, but that is about the only thing it has going for it. The front desk staff is rude and unhelpful--a better word for it would probably be 'useless'. I left a rather expensive article of clothing in the room when I checked out, and called the same day to see if housekeeping had found it or could retrieve it. No one at the front desk was willing to help. They refused to contact housekeeping, and kept transferring me to the lost and found voicemail. The woman was rude and, instead of putting me on hold, put the phone on the counter and proceeded to chat with her co-workers about the latest movies--I could hear every word of her conversation. If this matter was this unimportant to the hotel staff, Needless to say, the hotel never contacted me about the message I had left on the voicemail, or took any steps to try and remedy the situation. On top of it all, our room looked like it hadn't been vacuumed in days, and the bathroom floor was filthy. I actuall...
While the room was large, clean, and pleasant, the heating/air-conditioning unit was so noisy that it was impossible to get a decent nights sleep. There was no way to shut it off, and no way to make the fan stay on. As a result, the very loud fan turned on and off intermittently all night, constantly interrupting sleep.\nHotel is in the midst of a major renovation. The pool was large and nice. There were activities planned for the kids during school vacation week. The front desk staff was friendly and helpful.
Hotel facilities were very run down. Tennis courts closed, had grass growing in them. Pool was unclean, peeling paint, no towels. Furniture throughout the facility were dirty and worn. Our non-smoking room was only recently a smoking room and smelled from the smoke. Staff were very unhelpful only offering that they would try but, there was no guarantee when asked about early check-in, use of a crib. Never followed uo.
We try to stay at this hotel as much as possible since it has a pool and hot tub. The security is excellent as well. The only problem is that specials are advertised but try and get them! The AAA rate is higher than their best rate!