Overview

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Hotel Maya del Carmen

10a Avenida por 40, Zazil-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 873 0721

£50+

Overall guest ratings

7.0/10 Good
Based on 553 reviews

Review highlights

  • 8.8
  • 4.4
  • 3.7
  • 3.6

Nearby

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    About

    Hotel Maya del Carmen features a rooftop terrace and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool and visit the spa to be pampered with deep-tissue massages, reflexology, or mani/pedis. Conveniences like kitchenettes are in all rooms, along with balconies and rainfall showerheads.

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    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Outdoor pool
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Spa
    • Kitchen/Kitchenette
    • Designated smoking area
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    7.0 Good
    Based on 553 reviews
    • 8.8 "Location is great."
      10.0 "100% liked the proximity to shopping."
      8.9 "89% appreciated the closeness to the beach."
      8.9 "Great parking, according to 89%."
      8.6 "86% enjoyed the restaurants & bars nearby."
    • 7.8 "Good service."
      8.7 "87% found the staff to be very friendly."
      8.0 "80% thought the service was very professional."
      8.0 "Management was excellent, said 80%."
    • 4.4 "Disappointing food."
    • 3.7 "Breakfast is below average."
    • 3.6 "Not very clean."
      3.3 "67% said rooms were dirty."
      3.7 "63% thought it was rather dirty."
    • 3.6 "Not very comfortable."
      1.8 "82% didn't like the uncomfortable beds."
      3.6 "64% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."
    • 3.5 "Rooms are not good."
      1.8 "82% didn't like the uncomfortable beds."
      3.6 "64% complained about the bathroom."
      3.3 "67% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      2.9 "71% were unsatisfied with the kitchenette."
      1.0 "For 90%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      1.3 "Air conditioning was criticized by 87%."
      4.2 "58% had problems with the shower."
      1.4 "86% thought the tv was sub-standard."
      0.5 "95% were disappointed with the minibar."
      4.3 "57% didn't like the balcony."
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    Overall rating

    7.0 Good
    Based on 309 reviews
    • 8.5 "Location is great."
      10.0 "100% liked the proximity to shopping."
      8.7 "87% appreciated the closeness to the beach."
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 4.0 "Disappointing food."
    • 3.8 "Not very comfortable."
      2.1 "79% didn't like the uncomfortable beds."
      3.5 "65% thought it was too noisy."
      1.2 "Air conditioning was criticized by 88%."
    • 3.7 "Not very clean."
      3.4 "66% said rooms were dirty."
      4.2 "58% thought it was rather dirty."
    • 3.7 "Breakfast is below average."
    • 3.7 "Rooms are not good."
      2.1 "79% didn't like the uncomfortable beds."
      3.5 "65% complained about the bathroom."
      3.4 "66% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
      1.2 "Air conditioning was criticized by 88%."
      0.8 "For 92%, the rooms looked old."
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    Overall rating

    7.0 Good
    Based on 182 reviews
    • 8.9 "Location is great."
    • 7.7 "Good service."
      7.9 "79% thought the service was very professional."
      8.8 "88% found the staff to be very friendly."
    • 3.7 "Rooms are not good."
      1.7 "83% didn't like the uncomfortable beds."
      3.7 "63% complained about the bathroom."
      1.3 "For 87%, the rooms looked old."
      3.5 "65% said rooms were dirty."
      2.6 "74% were unsatisfied with the kitchenette."
      2.4 "76% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
    • 3.6 "Not very clean."
      3.5 "65% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
    • 3.5 "Breakfast is below average."
    • 3.5 "Not very comfortable."
      1.7 "83% didn't like the uncomfortable beds."
      1.4 "Air conditioning was criticized by 86%."
    • 2.1 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
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    Overall rating

    6.7 Good
    Based on 60 reviews
    • 8.6 "Location is great."
    • 7.9 "Good beach."
    • 7.2 "Good service."
      8.0 "80% found the staff to be very friendly."
    • 3.5 "Breakfast is below average."
    • 3.5 "Not very comfortable."
      1.7 "83% didn't like the uncomfortable beds."
    • 3.3 "Rooms are not good."
      1.7 "83% didn't like the uncomfortable beds."
    • 2.1 "Horrible vibe."
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    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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