Overview

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Hotel Maya del Carmen

10a Avenida por 40, Zazil-Ha, 77710 Playa del Carmen, QR, Mexico
+52 984 873 0721

£52+

Overall guest ratings

7.0/10 Good
Based on 597 reviews

Review highlights

  • 8.8
  • 4.8
  • 4.0
  • 3.6

Nearby

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    About

    Hotel Maya del Carmen features a rooftop terrace and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool and visit the spa to be pampered with deep-tissue massages, reflexology, or mani/pedis. Conveniences like kitchenettes are in all rooms, along with balconies and rainfall showerheads.

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    Hotels.com

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Car hire
    • Internet
    • Laundry service
    • Room service
    • Outdoor pool
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Concierge service
    • Spa
    • Kitchen/Kitchenette
    • Designated smoking area
    • Wedding services
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    7.0 Good
    Based on 597 reviews
    • 8.8 "Location is great."
      9.7 "97% liked the proximity to shopping."
      7.8 "78% appreciated the closeness to the beach."
      9.2 "Great parking, according to 92%."
    • 7.7 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.8 "88% thought the service was very professional."
      8.3 "Management was excellent, said 83%."
    • 4.8 "Disappointing food."
    • 4.0 "Not very comfortable."
      1.5 "85% didn't like the uncomfortable beds."
      1.7 "Air conditioning was criticized by 83%."
    • 3.6 "Not very clean."
      4.0 "60% said rooms were dirty."
      2.5 "75% thought it was rather dirty."
      3.6 "Dirty pool, said 64%."
    • 3.3 "Internet is poor."
      3.0 "70% said the wifi quality was bad."
    • 2.7 "Awful breakfast."
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    Overall rating

    7.0 Good
    Based on 346 reviews
    • 8.7 "Location is great."
      9.7 "97% liked the proximity to shopping."
      7.4 "74% appreciated the closeness to the beach."
      9.3 "Great parking, according to 93%."
    • 8.0 "Great service."
      8.8 "88% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
    • 5.2 "Food is average."
    • 4.0 "Not very comfortable."
      1.6 "84% didn't like the uncomfortable beds."
      4.9 "51% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
    • 3.7 "Not very clean."
      3.9 "61% said rooms were dirty."
      3.3 "67% thought it was rather dirty."
    • 3.2 "Awful rooms."
      1.6 "84% didn't like the uncomfortable beds."
      1.8 "82% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
      3.9 "61% said rooms were dirty."
      1.5 "Air conditioning was criticized by 85%."
      0.7 "For 93%, the rooms looked old."
    • 3.2 "Disappointing internet connection."
      3.0 "70% said the wifi quality was bad."
    • 2.7 "Awful breakfast."
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    Overall rating

    6.9 Good
    Based on 220 reviews
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to shopping."
    • 7.6 "Good service."
      9.0 "90% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 3.8 "Not very comfortable."
      1.5 "85% didn't like the uncomfortable beds."
      1.7 "Air conditioning was criticized by 83%."
    • 3.7 "Not very clean."
      4.2 "58% said rooms were dirty."
      2.1 "79% thought it was rather dirty."
    • 2.9 "Awful rooms."
      1.5 "85% didn't like the uncomfortable beds."
      1.9 "81% complained about the bathroom."
      1.1 "For 89%, the rooms looked old."
      4.2 "58% said rooms were dirty."
      0.6 "94% found problems with the furniture."
      0.3 "97% were unsatisfied with the kitchenette."
      1.7 "Air conditioning was criticized by 83%."
    • 2.7 "Awful breakfast."
    • 2.0 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    7.0 Good
    Based on 29 reviews
    • 8.6 "Location is great."
    • 7.5 "Good service."
      8.5 "85% found the staff to be very friendly."
    • 3.7 "Not very comfortable."
    • 2.7 "Awful rooms."
    • 2.4 "Awful breakfast."
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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