The Reef 28

4 stars
1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo, Mexico
Playa del Carmen, Mexico
+52 984 873 4120
8.1
Very good
based on 2346 reviews
2,346 reviews
Wed 11/2
-
Thu 12/2
1 room, 2 guests
Deals from
£95
/Cheapest rate per night
Room type
Provider
Nightly total
Queen room, bed type unknown
£95
Queen room, 2 queen beds
£214
Queen room, bed type unknown
£260
Balcony
Balcony
Other
Other
Other
Restaurant
Living room
Other
Other
Other
Other
Other
Other
Other
Beach
Spa
Other
Conference room
Other
Other
Other
Bathroom
Other
Other
Other
Gym
Other
Photos of The Reef 28
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Just 10 minutes' walk from Terminal Foranea de Autobuses Station, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has a convenient location, making it an ideal place to stay when visiting Playa del Carmen. It is located in the area's popular nightlife district, just a short walk from Mamitas Beach Club.

The hotel offers a Jacuzzi and an indoor pool as well as a gym. Guests can try out the recreational activities on offer, such as a sauna and billiards.

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive has 120 well-appointed rooms that are filled with a variety of essential facilities to ensure guests have an enjoyable stay. They are also equipped with a microwave, a mini bar and a hair dryer.

The hotel is situated in the City's well-known shopping district. Xcaret Eco Theme Park and Xcaret Archaeological Site are only 20 minutes away by car.

8.1
Very good rating
Based on 2,346 verified guest reviews

Latest deals for The Reef 28

Wed 11/2
Thu 12/2
Type of stay
Booking link
No inclusions
£95
No inclusions
£214
No inclusions
£260
No inclusions
£100
No inclusions
£179
No inclusions
£200
No inclusions
£144
No inclusions
£162
No inclusions
£176
No inclusions
£73
No inclusions
£76
No inclusions
£84
No inclusions
£90
No inclusions
£91
No inclusions
£94
No inclusions
£95
No inclusions
£95
No inclusions
£96
No inclusions
£100
No inclusions
£103
No inclusions
£106
No inclusions
£106
No inclusions
£107
No inclusions
£110
No inclusions
£118
No inclusions
£126
No inclusions
£132
No inclusions
£135
No inclusions
£145
No inclusions
£147
No inclusions
£150
No inclusions
£156
No inclusions
£157
No inclusions
£169
No inclusions
£174
No inclusions
£187
No inclusions
£187
No inclusions
£235
No inclusions
£84
No inclusions
£102
No inclusions
£107
No inclusions
£108
No inclusions
£109
No inclusions
£111
No inclusions
£116
No inclusions
£119
No inclusions
£122
No inclusions
£168
No inclusions
£192
No inclusions
£237
No inclusions
£252
No inclusions
£165
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
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Amenities at The Reef 28

  • Adults only
  • Snorkelling
  • Outdoor pool
  • Indoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Coffee machine
  • Valet parking

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Pool and spa

  • Heated pool
  • Infinity pool
  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Steam room
  • Rooftop pool
  • Massage
  • Pool bar
  • Sauna

Bathroom

  • Hairdryer
  • Open-air bath
  • Bathrobe
  • Private bathroom
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Toilet
  • Toilet paper

Things to do

  • Gift shop
  • Eco tourism
  • Beach access
  • Board games/puzzles
  • Scuba diving
  • Diving
  • Snorkelling
  • Table tennis
  • Pool table
  • Night club

Services and conveniences

  • Business centre
  • Car hire
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Tour desk
  • Key card access
  • 24-hour front desk
  • Safety deposit box
  • Bottle of water

Dining

  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Minibar
  • Microwave
  • Snack bar
  • Stovetop
  • Coffee machine
  • Dining table

Accessibility and suitability

  • No smoking
  • Designated smoking area
  • Private entrance
  • Adults only
  • Lift
  • Accessible by lift
  • Accessible parking
  • Upper floors accessible by lift

General

  • Storage available
  • Quiet street view
  • Sea view
  • Seating area
  • Sofa
  • Telephone
  • City view

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Streaming service
  • Radio
  • TV

Parking and transportation

  • Free parking
  • Private parking
  • Shuttle service (additional charge)
  • Valet parking

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Health and safety

  • Daily housekeeping
  • 24-hour security
  • Safe

Laundry

  • Laundry facilities
  • Iron and ironing board

Workspace

  • Desk

Fitness

  • Fitness centre

Reviews of The Reef 28

8.1
Very good
2346 verified ratings
Wonderful
1359
Very good
388
Good
247
Okay
110
Fair
95
Mediocre
50
Poor
97

Summary of reviews

Guests say
Guests appreciated the hotel's great location, cleanliness, and beautiful amenities, especially the rooftop pool. However, there were complaints about the service, with some guests feeling pressured to tip and experiencing rude staff. Additionally, issues with noise from nearby venues and misleading all-inclusive offerings were noted.
AI-generated from customer reviews
Location9.5 out of 10
Cleanliness9 out of 10
Service3 out of 10
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All reviews

9.1
Wonderful
David, Jul 2019
Pros (+) The Asian restaurant food/drinks were great. The rooftop bar food was great. Basically, almost all the food is very good. The cocktail menu is mostly what you will be choosing from for drinks. The rooms are very big and comfy and get cleaned very nicely. The staff organizing excursions are very friendly and helpful. The spa is amazing!
Cons (-) You have to accept the fact you will be unable to sleep before 2 am. There is so much noise going on, both outside as well as reverberating inside from the rooftop. Basically, in your room, you can listen to 3 parties at once. Why 2 am? Then it probably legally has to stop everywhere. Little selection of whisky, only the typical bland ones. It takes a long time to get food, but that seems to be in...
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Location

1 Ave. Norte y Calle 28 Norte, 77720 Playa del Carmen, Quintana Roo

What's nearby

  • Beyond Diving13 yd
  • Mexico Blue Dream102 yd
  • La Fe133 yd
  • Mamita's Beach Club251 yd
  • O2 Mexico404 yd
  • Parque 28 de julio0.6 mi
  • Albertos SCUBA0.8 mi
  • Terminal Marítima de Playa del Carmen0.9 mi
  • Guadalupe Church1 mi
  • 5th Avenue1.1 mi
  • Aviario Xaman Ha1.3 mi
  • The Reef Marina1.8 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
License number: 008-007-004140/2025

Essential information about The Reef 28

Low season

High season

Average price (weeknight)

Average price (weekend night)

September
December
£175
£116
Cheapest month to stay with an average 49% drop in price.
Most expensive month to stay with an average 35% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at The Reef 28

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at The Reef 28

  • If you’re after a cheap room at The Reef 28, then you should consider staying during the low season. The cheapest deals can generally be found in September and June.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at The Reef 28, plan to stay on a Thursday or Friday. The most expensive day is usually Wednesday.
  • The cheapest price a room at The Reef 28 was booked for on KAYAK in the last 2 weeks was £176, while the most expensive was £176.
  • How long should you stay at The Reef 28? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at The Reef 28

  • Where is The Reef 28 located?

    The Reef 28 is located at 1 Ave. Norte y Calle 28 Norte in Gonzalo Guerrero, 0.8 miles from the centre of Playa del Carmen. Beyond Diving is the closest landmark to The Reef 28.

  • When is check-in time and check-out time at The Reef 28?

    Check-in time is 15:00 and check-out time is 12:00 at The Reef 28.

  • Does The Reef 28 offer free Wi-Fi?

    Yes, The Reef 28 offers free Wi-Fi.

  • Does The Reef 28 offer free parking?

    Yes, The Reef 28 offers free parking.

  • How far is The Reef 28 from the airport?

    The Reef 28 is 11.8 miles from Cozumel. The Reef 28 is 30.5 miles from Cancun.

  • Does The Reef 28 have a pool?

    Yes, The Reef 28 has a pool on-site.

  • How does KAYAK find such great The Reef 28 hotel deals?

    KAYAK scours the web for all room deals available at The Reef 28 in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Reef 28 and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Reef 28.

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.2
0.8 mi
Cozumel
11.8 mi

Everything you need to know for your stay in Playa del Carmen