Royalton Riviera Cancun

8.7
Excellent

Based on 58 reviews
 
Carr Federal 307 Tulum-Cancun Km 332.15, 77580 Puerto Morelos, Quintana Roo, Mexico
  +52 998 283 3900
Royalton Riviera Cancun - Puerto Morelos, Quintana Roo, Mexico
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Check-out
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Good to know

Value for money 8.0
Distance to city centre 7.1 mi
Location rating 8.4
Nearest airport Cancun
Distance to airport 6.8 mi

Rooms

Check-in
Check-out

Luxury rooms

£167+

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£167 per night
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£204 per night
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£207 per night
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£207 per night
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£217 per night
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£223 per night
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£267 per night
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£270 per night
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£272 per night
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£283 per night
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£293 per night
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£293 per night
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£304 per night
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£317 per night
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£356 per night
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£373 per night
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£378 per night
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£389 per night
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£418 per night
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£536 per night
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£590 per night
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£596 per night

Standard rooms

£238+

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£238 per night

Deluxe rooms

£221+

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£221 per night

Reviews

Traveller rating

48
6
4
0
0

Time of year

Traveller type

Show reviews that mention

+
amazing room in 6 reviews
beach and pool in 4 reviews
beautiful resort in 8 reviews
bit expensive in 3 reviews
buffet lunch in 4 reviews
destination wedding in 3 reviews
diamond in 5 reviews
dishes from the menu in 3 reviews
excellent staff in 37 reviews
food was very good in 34 reviews
minor problems in 2 reviews
nice beach in 17 reviews
strawberries waiting in 3 reviews
wedding group in 5 reviews
wide range in 6 reviews
year wedding anniversary in 7 reviews
  • Excellent
    Jul 2017
    10.0

    Great Resort, Service & Food

    +Food is great, specially in the Steak Restaurant +Buffet is also great with too many options and all of them of great quality +Staff service is outstanding, specially waitresses in the beach +Room is big, very clean and modern +Pools are also great, specially kids pool.

    -Beach was not the best since there is a lot of seaweed, however it seems to be a general problem y all riviera maya and royalton staff is constantly cleaning it.

  • Excellent
    Feb 2017
    9.7

    Loved the spa, the room, the food. It was my husband's birthday, and they did so many things to make him feel extra special. He said it was one of his most memorable birthdays. They really went above and beyond. We lov d our spa services from Erika and Joselyn.

    I didn't like the Timeshare presentation. It ran too long. Truthfully, it ruined my morning. ..we were hoping for bluer ocean.

  • Good
    Nov 2016
    8.0

    Waiters waiting for tips and getting mad if they did not get one. High pressure selling of the diamond club.

  • Excellent
    Nov 2016
    10.0

    20 Year Anniv/Honeymoon

    We decided to stay at the adults only section of the hotel which was amazing! Our room was ocean front with a balcony and a hot tub on it! The view was amazing! Our room was huge and clean. We had the same staff in and out of our room while we were there for 6 days/5 nights so we were able to get to know them. Alonzo and Margarita were great at keeping the rooms clean and having the beds turned back for us. We had upgraded to the diamond club before we got there and I would definitely do that again! Our butlers Dominquez and Reuben were Amazing!! To help celebrate our 20th anniversary they decorated our room with rose petals and confetti and had the hot tub ready to go for us. When we came back to our room that night there was a bottle of wine and chocolate covered strawberries waiting for us. They went above and beyond! They always were checking to see if there was anything else we needed. The food was pretty good and even though we had reservations I don't think we would have waited too long at any of the restaurants. The beach was beautiful! It did have a lot of seaweed but they did try hard to keep it clean but there's only so much they can do. The resort had shows every night and we watched most of them and really enjoyed the variety. The Diva's International were good and the Set the night on fire show was amazing! I would recommend this resort and do plan on going back!

  • Good
    Dec 2015
    7.7

    Great Vacation marred by Bed Bugs

    Beautiful Resort Nice rooms, amenities Great food and drinks On the beach Away from the commotion of Cancun Great Tennis coach. Strangely, the hotel did not publicize the availability of personal tennis lessons. Nice Gym. Unfortunately, the gym/hotel did not sell any protein drinks or powders.

    At the end of the trip I learned my mosquito bites were bed bug bites, which means I will have to toss my luggage. Butler service was pointless. I could never reach them and they were of no help on check out. The central pool area was being renovated morning till evening for 3 days of the trip. Thankfully I stayed in the Diamond Club and had access to other smaller pools. The tipping situation feels awkward. I'm not sure how to better handle it though. In early the December the beach is so-so since there still was a fair amount of sea grass. The beaches down south were a lot "cleaner" and the water was clearer.

  • Excellent
    Nov 2015
    8.5

    Close to perfect

    Amazing food Close to the beach Ocean view Gorgeous and large rooms Friendly workers who worked very hard

    Construction at main pool was loud and annoying Cracks on foundation, I think the resort is sinking?? Mosquitos as it was built in the mangroves

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About

Overview

Royalton Riviera Cancun is an award-winning resort that's centered in Cancun, Mexico. Featuring resort-style pools, non-motorized water sports, and a spa and fitness center for relaxation, this resort is perfect for families and solo travelers alike. Guests will love to relax in one of the many hotel rooms at Royalton Riviera Cancun. Each room features rain showers, a stocked mini-bar, a 24-hour concierge service, and an in-room safe. Guests are also treated to a satellite TV, high thread count bed sheets, free WiFi, and USB charging stations. Guests will also love to unwind at The Royal Spa, which features services like massages, spa rituals, manicures, and body treatments. The Royalton Fitness Club is also a great way to recharge through a variety of fitness classes, some of which include beach bootcamp, spinning classes, sunrise yoga, and pilates. Kids can eat and stay at this resort for free. For outdoor activities, families will love to swim and play at Splash Safari, as well as one of many other resort-style pools. Other nearby attractions include the Mandala Beach Club, Tulum Ruins, Xcaret Park, and La Isla Shopping Village. Dining options at Royalton Riviera Cancun include Tides Beach Bar, the Lobby Bar, and SCORE Sports Bar and Lounge. Two swim-up bars are also located here, as well as a cafe for coffee, homemade pastries, and gelato. With so many things to do and attractions to explore, it's no wonder guests choose Royalton Riviera Cancun when staying in Cancun, Mexico.

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Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8.7 Excellent

Based on 58 reviews

8.8

Cleanliness

9.2

Comfort

8.9

Staff

8.0

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Babysitting or child care
Business centre
Internet
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Game room
Spa
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Sauna
Airport Shuttle (Surcharge)
Free parking
Playground
Pool table
Private beach
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Lift
Massage
Casino
Child pool
Coffee shop
Pets not allowed
Steam room
Indoor tennis
Free valet parking
Wedding services
Grill
Laundry facilities
Express check out
Safe

Location

Most popular landmarks

  • Arrecife de Puerto Morelos National Park 3 mi
  • Crococun Zoo 5.4 mi
  • Puerto Morelos Lighthouse 7.1 mi
  • Puerto Morelos Town Square 7.1 mi
  • Dr. Alfredo Barrera Marin Botanical Garden 8 mi
  • Bonanza Ranch 12.6 mi

Getting around

Cancun 6.8 mi
Playa Del Carmen 27.2 mi

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