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This is the first time in a long while that i have stayed at a 5* hotel and felt it was worth the money. Rooms were beautiful, enjoyed attention to detail, very romantic for our first anniversary! Food was a highlight, very impressed! Staff was great, very professional, attentive and concerned if everything was ok. I can highly recommend staying at Kloofzicht, we will definately be back! Thank you for making our stay memorable The only thing i can complain about is the pillows were too high and we found it uncomfortable to sleep!
Staff was friendly and added to a relaxed atmosphere. Location. Power outage caused for little sleep as emergency lights and power rotated every half an hour or so and the hotel did not try to manage this problem or to make an effort to discount bill or make other arrangments...just said sorry...
Nice position and setting. Family room that I stayed in was spacious Poor Service from some of the staff. The room was in disrepair. Most of teh lights didnt work. 1 of the blinds didnt close properly. the toilet seat was the wrong size for the toilet and was also broken. the showerhead was faulty. Listellos in the bathroom fell off while the shower was being used.
relaxing rooms comfort staff views food
The view to the countryside We have already given a feedback to the Manager on duty. We were not satisfied with the awareness of the staff, that we had to move from our table on the terrasse due to a re-arrangement of the tables for other guests, the noise till late at night due to a congress and wedding and other issues. Please check our feedback given at the hotel.
I liked the setting, very beautiful, room comfortable thank you. I think the service in the dining room could have been better managed, did not feel it was up to 5 star quality.
Location for Cradle of Mankind touring was very good. Restaurant not up to standard, some staff not at all helpful. Faults in the room not fixed when reported. Hotel seemed much more concered with the various funtions to bother with the comfort and needs of a small party of 4 friends.
Very relaxing and quiet The waiter service was very slow, but very polite and welcoming
wild life room comfort facilites views staff
It was very relaxing, quiet and peaceful. Not close to city life. The fact that the menu in the restaurant is limited is a bit of a problem, seeing that dinner is quite expensive.
The linen on the bed was nice and crisp and I loved the mountains around the lodge
Beautifull surroundings, privacy Restaurant were very rowdy, very busy. Not a quiet atmosphere.
Lovely rest , good food and tranquil surroundings. Great use of space to accommodate large groups without the feeling of being overcrowded. Staff noisy in hallways
Very nice people, location, good food, peaceful & quiet, hope to see you soon again No
everything was great
The environment is silent and calming Not really
We most of all enjoyed the peace and tranquility. It has an wonderful out of the city ambiance. The covered pathways came in handy with the rainy weekend. Sonething to improve on, linen in the restaurant, the table cloths do not give the classy look. They looked more like overlays.
The room were excellent. Only a buffet dinner available. Reception on the TV was poor.
the breakfast in the mornings wasb the best part of our stay We all asked for double beds and confirmed before we arrived it then took them 2 days to sort out our beds as 2 of the 3 rooms had double beds the 3rd room that had a double bed in had filthy carpets
Size of the rooms. Convenience. Friendly staff. Organised. The breakfast was not great - good selection but substandard quality.