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Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

No seat assignments honored, handwritten boarding passes, lost luggage, extremely old plane with no entertainment and bad air quality. No lounge for sky priority with Kenya airways at Abidjan airport.

The baggage handler for Kenya Airways, Derrick, in Johannesbury was very helpful checking on my delayed luggage. The flights and flight attendants were very good.

Late departures, unscheduled stop for crew, and baggage not making new flights made me miss two transfer flights. Closed sales kiosk in Johannesburg unable to get an hotel and meal vouchers. Sales lady was rude the next day. Arrived Cape Town over 24 hours late.

Poor Service. Did not care attitude.

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.

leg space in plane

No delays, service with a smile

Nothing to report.

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

Nothing was good about this flight

The flight was delayed to next day. It was a mess

Crew was very good and extremely helpful and efficient

Boarding was too slow due to multiple security checks Seats were worn out and very uncomfortable Entertainment system was not working

Everything was perfect! Its my first travel with saudia and found it very good!

It is not clean at all

Food, entertainment, crew

The 2 flights were delayed, I went to my work late Both bags were broken

Excellent customer service, crew always helpful and glad to please.

Atatürk airport link too confusing and decreased my flight experience

Everything was great. Service. Very comfortable. The staff was great

N/A

The crew were very friendly and professional.

They lost my bag, there was no announcement that the flight was boarding.

The take was very smooth.

The seats did not recline & I had a back problem

Everything including crew members .

Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too.

There is a bus to the plane, so that takes a bit of extra time but they are very well organized.

The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character.

It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish.

The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier

As above

Leg space in economic class is too less. No options in vegetarian food. They don't give you what you want.

The movie selection was good.

-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this.

good service, good food

staff could be more cheerful towards travellers

Everything

Long hours from Doha to Atlanta

Crew is amazing. friendly. Professional. Food is great. Comfortable seating.

Inflight entertainment is a little stale. More recent movies would be great.

The service, the comfort,

First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms.

I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast.

The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient.

Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all.

Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable

Aisle/window seating!

My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets.

One toilet not working

Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel.

Leg room seats

London transfer had to go through security again almost missed flight I'm sure some people didn't make it

Everything was good after we finally left.

Due to mechanical issues, flight was canceled. Missed a day of our honeymoon as a result. Compensation offered as a result was unsatisfactory.

great selection of movies and tv shows, smooth interface, good quality screen and sound

the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information

Nothing

Everything, seriously, found out I'm flying with Up instead of with El Al, had to pay for everything You should have written its up and put Ups logo not El Als 1 hour delay Noisy people, who were walking around the plain all the time, even when the seat belt light was on

הצוות משתדל

מטוס ישן מערכת בידור משנות ה 80 המאוחרות.

direct flight

no entertainment in long flight small leg room kids in especial seats disabled the option of moving the seat in front row food - taistless

Food and service

The entertainment system is terribly old. The movie was inappropriate and didn't fit children. Price is very high. And we had to pay extra money in order to be seated together.

crew was not friendly

crew was not friendly

The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too.

When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it.

There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange.

They wouldn't print my boarding pass in time for me to make it back. The transfer desk at Kuwait airport is inefficient and I missed my flight home. I could not get a flight home without buying another flight. They refused to put me on the next flight out without me purchasing it. I will never fly them again. Now they don't want to reimburse me for my flight I missed without an $800 penalty. Ridiculous!

The staff was very friendly and the food was very good

The seats were very crammed

Friendly crew.

The flight had TOo few restrooms. About 4 for 250 people or so. There was at least a 15 minute wait at almost any given time.

Good choice of entertainment. Food is better than most of the airlines.

Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport.

Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.

The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good.

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip.

The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick.

Poor Service. Did not care attitude.

No seat assignments honored, handwritten boarding passes, lost luggage, extremely old plane with no entertainment and bad air quality. No lounge for sky priority with Kenya airways at Abidjan airport.

Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

The way they surve the food and drinks was very bad it should be more gentel to make saudia better

It is not clean at all

The special security screening needed for US bound flight boarding started about 45 minutes the international flight, that's the time when other operators normally start boarding. The entertainment system on a 16+ hour flight did not work for me so I was bored to death.

Recived the delay SMS after the flight landed

great crew and flight!

We would have loved to have been able to easily upgrade to business class but weren't able to.

The vegan meal was a bit underwhelming. I ended up not eating.

Food was excellent

The experience was great.

Everything was good the service, the staff was professional.

Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good.

The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate.

That it was a night flight

No airconditioning, no food choice, no space.

All crew I interacted with was great, friendly, and helpful.

Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable.

The Crew was the only thing that stuck out. Associates had Way more patience than i.

Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage

The plane and flight crew were fine

Overbooked flight- cancelled many people's trips! A dozen people with printed out and confirmed flights were turned away and asked to book with other airlines. Anyone who didn't checkin online was left at the airport- even those who booked, paid in full, and confirmed in person at the Kenya Airways office the day before. And we were all at the airport hours early. The ground staff in Arusha had no idea how to check people into the flight. They lied to us about what was happening and wouldn't update us about how they overbooked. They tried to email the main office and refused to just call them on the phone. I only got on the flight because I ignored their suggestion to 'just go sit down and let them work it out'. For people who did what they were told- they all missed the flight. I did online checkin on my phone and then all of a sudden there was a seat for me on the plane and I got on. Everyone else was left at the airport with no idea what was happening. I normally love Kenya Airways, but this level of overbooking and incompetent ground staff made me change my mind.

Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

Poor Service. Did not care attitude.

Late arrival Nairobi. missed flight

Late arrival Nairobi. missed flight

The bus shuttle at LAX jammed passengers in a single bus where most of passengers were families!!!!

Delayed flight Bad captain Turbulences

It is not clean at all

The special security screening needed for US bound flight boarding started about 45 minutes the international flight, that's the time when other operators normally start boarding. The entertainment system on a 16+ hour flight did not work for me so I was bored to death.