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the hotel its self and room maintaince work around pool and spa closed for 1 day
location when trying to leave no once would open the gate. staff were chatting
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
very relaxing value for money will recommend to friends nothing
Very Pleaseant Atmosphere and Helpful Staff Not Problems
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
very friendly staff and nice bar
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
It was very central
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
The location and view is excellent. They were busy with renovations and the noise was very annoying
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
chic graet servive
Very relaxing, with everything we needed within the hotel grounds.
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
excellent service, clean, relaxing and comfortable
the location, the staff,the room,the facilities all superb.
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
+ nice design + minibus to marina - quite expensive - far from beach
Hte restaurant Staff
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
the first class facilities and wonderful staff no
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
The tranquility of the place, huge rooms, very good service.
The Staff were excellent and the apartment we had was more than we needed and a great price
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The setting was magnificent the rooms were luxurious and all the services were excellent .
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
Excellent service, overall cleanliness of all aspects of the hotel
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
close to the beach and the marina no
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
location helpful staff good breakfast
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
All aspects of the Hotel were excellent.
The kindness of the staff
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
The apartment was lovely, well decorated and modern. The hotel had a great atmosphere and the staff were very pleasant, especially Marco and the restaurant staff.
Luxurious apartment in quiet location. Fantastic spa / facilities. Welcoming extremely friendly and helpful staff Nothing to criticise.
Superb weather in October, south facing very private well equipped apartment, great location - not in the town but close enough. Barking dogs from house overlooked. Not incessant but enough to get on your nerves at times.
Appartment fantastic,immaculately clean.bit out the way but a minibus always available to take you to the beach or marina.to quiet for our kids who are 16 an 19 but fab for me.great location for all golf courses,so the hubby says.would defo go back. We tried to check in at the front reception of the hilton hotel because that is were I thought id booked and you can use all these facilities,its all the same complex.but the man on reception treated us like the poor people and sent us round the back to another reception,which was like the tradesman ent.there was no need to talk down to us its the same hotel and without us he wouldn't have a job.
Excellent hotel and facilities, very well furnished flat with everything anyone could want. We will be returning to this hotel.
the apartment was well laid out and very spacious distance from main centre - marina
Excellent resort; our 3 bedroom appartment was equipped to a high standard; one bedroom with a king-size bed .. the other 2 rooms had 2 twin beds put together ,, so can easily sleep 3 couples. Breakfast was fresh and good selection. General manager allowed us to check out late which meant our last day felt like another full day of vacation. There's a very nice 1-star restaurant called Willie's next door ... Would recommend to all (if you're willing to pay 15-20 for starter and 30 euro for main)! if you want to be close to the beach .. this hotel doesn't offer shuttle service off-season. Wasn't a problem to us at all (we had a car) .. but just be prepared for a nice walk .. because of the 'winter' season some bars weren't open .. again didn't feel it presented a problem as remaining offer was more than enough ...
The apartments are fantastic. We didn't travel with our children but will definately stay again and will take them. It's a shame that the Hotel does not offer room service to the apartments and it was dissapointing to arrive to a totally empty fridge. The first thing you have to do when you arrive is find the local super market and stock up, I had been told that a welcome pack would be there on our arrival..
location and accesibility no information in rooms about hotel or town, couldnt get room serivce
Lovely surroundings, great weather, near golf courses. Nice rooms. Excellent breakfast. Would need a car as a outside villamoura . Problems a couple of mornings at breakfast in having to wait to be seated. No bowls or plates left for cereals. Other mornings no cereals. Also only one restaurant open in evenings with mostly buffet service.
Staff were really great, location was good, beds were reasonably comfortable although it was two singles and as we'd just got engaged we wanted a double. Wifi didn't work, beds were crammed in- and there were three, when we only needed the one double- room service selection was really poor, facilities were ok but the pool was absolutely freezing, shower leaked everywhere and the bathroom grouting had mould growing on it, room temperature control didn't work so on a hot day was pouring out hot air into the room...to say it was a four star hotel it has two star qualities. Be glad the staff are fantastic because the rest of it was really poor. Would definitely never go back.
the location very poor service for a 4 star hotel: no working safe in the room, a mini bar with 3 bottles of water, no working internet service.....
We selected hotel EVA in Faro for location and value for money. Both were excellent. The hotel is in the same building as the bus station for the lines from faro to Sevilla, Spain, and at the same time 200m from the old town. Internet should be free of charge, as there is no running cost for it. Safety box in room was not large enough for my laptop.
The gym WiFi access not available
Good location yet very quiet Don't know why we weren't given a balcony when we paid for most expensive room and hotel was far from full
Great view , good location in Faro, very nice spa .
The staff were very friendly and helpful and the short distance to local bars,restaurants and shops was a bonus.
Breakfasts excellent and great to sit beside the window on the top floor sipping coffee and watching planes approaching the airport, with the marina below. Overall the hotel provides very good for money. Internet booking saved about 7 euros per night While we were there we booked an extra night for a fortnight later and were given suite style accommodation for that night, which was excellent recently refurbished accommodation. Swimming pool on the roof is a real bonus, with excellent views across the coastline. Accommodation very central, excellent position.There is a busy street below and the main bus and coach station, however, two layers of double glazed doors and thick curtains means that sleep is not a problem Other guest reviews I had seen were not as positive about the hotel as I thought they could be. Unable to get a marina side view even though requested in email.
practice sports in hotel Gym
Hotel Eva is a very pleasant place with helpful staff and great facilities, which makes it an ideal place to stay in faro,If their is a down side it would be that their can be some street noise but this depends on which room you are staying in as to the level of noise that you will hear.
Third year in succession, staff & location excellent, friendly and relaxing.
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
the hotel is too old an is not a four star grade
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
Liked the vicinity
Value for money and beside the beach
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
A good standard of hotel and courteous staff
Friendly helpful staff I had to pay to use the Spa facilities
centrel,relaxing,hotel facitilys,ideal holiday for chrilden lack of coffee making facilitys in rooms
The staff and facilities were perfect. The hotel organised our golf in advance of our stay which we also thoroughly enjoyed. I would highly recommend this hotel as a destination. n/a
We were upgraded free of charge on arrival as our suite was not yet available.The staff were most helpful and some very entertaining The cooked breakfast was not very palatable,but we were happy with the continental breakfast
Buffet Breakfast. Huge choice of dishes Limited Parking
The staff ,The location Prices little expensive
This is a great chain of hotels, the Marina was closed for the winter but was moved to sister Hotel (Golf) 500 meters away again excellent this is my 5 time staying in a hotel of this chain.
Staff very helpful, location for marina & beach. Quite, less children. Parking. quality of hotel fixtures fitting etc
The location was excellent, and within five minutes was the Marina which had all things you required. The staff were friendly and helpful, the initial booking was for the Dom Pedro Marina but someone contacted us prior to us leaving home and gave us details of the Dom Pedro Golf which was within two minutes of the original hotel We enjoyed our stay so we had no real issues
Very high standard of comfort and excellent (very helpful) staff, particularly Lilian-Hoey-Manuel
good pool close to marina very old and temperamental lifts
Good size of room. Need WiFi on all floors.
Location of the hotel to the marina was excellant. Rooms were cleaned daily.My sister had to go to a dentist and the receptionist on duty kindly drove her there. Unfortunately I cannot remember her name but she went out of her way to assist and help us.It is not ofter you get this kind of service so well done to you all. I would like the bar to be open a bit later in the evening
First of all look for the hotel Olympus. It is not Luna Olympus. The hotel offers a great location in the centre of Valmoura which was an ideal location for us. We hired a car and drove around the Algarve. Recommend a visit to Silves and Alte with all its narrow streets and charm. The hotel is close to the marina, shops, restaurants, golf courses and the coast. All the hotel staff were welcoming and very helpful and spoke English. The breakfast had a good variety. The room size was plentiful and had sufficient cutlery and crockery if you wanted to dine in. Our room had a balcony with some views. Our room had a sofa bed in the main room which we only used as a couch. However this was not very comfortable. A safe deposit box is available at 1.5 Euro's per day (Jan 2010). Overall we had a great experience through our six day stay and would return and recommend Olympus Hotel and Valmoura. The uncomfortable sofa bed as a couch.
staff is courteous T2 rooms are very spacious
Pleasant stay. Centrally located - minutes from Marina, shops and restaurants. Apartments were large and very clean. Staff very helpful and pleasant
Friendly staff. Good central location. Rooms are very spacious-truly an apartment size parking not easy. breakfast was a bit ordinary -orange juice was very bad
Location, cleanliness and great value for money Breakfast was very average
excellent value for money front desk could be a bit more friendly - especially the men
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
Location,views, facilities and beach No courtesy Room
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
Facilities were brilliant, and view spectacular Nothing
excellent hotel and real value for money nothing , all is perfect
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
Breakfast Spa and Staff.
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
Staff were all fantastic, particularly receptionists and cleaners.- friendly and professional. The room was incredible. Gorgeous panoramic view, huge bed etc. Welcoming, comfortable and relaxed environment. I would re commend Cocktails a bit rubbish and and food ordered to room service wasn't as described and random
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
noise from rooms upstairs or alongside, high heels on stone floor.
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
Ultra Modern and stylish
breakfast excellent. location excellent no tea making facilities in bedroom. tv stations very limited
As you would expect. The towels in the room were poor. During our stay there were some groups especially around the pool area who wer badly behaved and the language they used was disgraceful. I understand that this is a difficult situation for the hotel but I feel that someone should have at least tried to deal with this group on behalf of the other guests. Because of this I would find it difficult to return to the hotel
Willingly upgraded our room from twin to double at no extra charge. Great restaurant. Fantastic buffet breakfast. Beautiful relaxing surroundings. Close to the marina for pleasant after dinner stroll. Noisy guests returning to their room in early hours of the morning.
Shuttle service to golf courses and the golf desk person at the hotel very helpful No sky news or sports in the bedrooms, Very dissapointed with just having bbc and cnn news only.
Location and price were good and staff very obliging and pleasant. It is little bit dated and really only 3 star at best.
Cleanliness and good service
The hotel staff advised us to book thru booking.com as we would get a better deal. Also once we had booked they upgraded us to a club room which had a bed big enough for at least 4 adults!!! Although the included breakfast had a wide choice, the cooked food was not the best I have ever had.
Location, spa, breakfast In a 5 star hotel room, I wuold expect iron and kettle
the room was nice and large, big comfy bed. breakfast was always the same and a bit dull. plumbing was leaky. booking made via booking.com did not work and the staff were notvery helpful about this.
Don Pedro is 100 mts from the beach and the same to the bars and restauraunts of the harbour area. The 1 bed apartment is quite spacious and has a large balcony.
enjoyed stay and having own apt and size of same layout of foyer area, found it sparse and seating very like an office area.would prefer more comfortable surroundings and seating.
very friendly staff and comfortable room can be very noisy outside at night through to the early hours of the morning
easy reach of beach shops and surrounding areas tv program choice
I booked a single room and got a large very nice balcony pool view Breakfast was poor
super location, very friendly staff, most enjoyable.
The proximity to the beach and the shopping area is very convienient. The climate was perfect. We would have like to have dined occasionally in the hotel but this was not available. We were there is October and the restaurant was not open.
A very relaxed enviornment and tranquil, peaceful neighborhood with little external noise.
big room, nice view the decoration seems basic
Location is fab central for Marina and local pubs and the beach. Not that i didnt like it but felt it abit strange having to go to the Dom Pedron Golf hotel for our breakfast each morning?? This was good in a way as we'll hoprefully look to stay there next time we go to Faro!!