Overview

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Excelsior Palace Hotel
Best Location

Via San Michele di Pagana, 8, 16035 Rapallo, Liguria, Italy
+39 018 523 0666

£95+

Overall guest ratings

9.2/10 Excellent
Based on 2,442 reviews

Review highlights

  • 9.2
  • 8.9
  • 6.4
  • 5.9

Good to know

  • Nice building
  • Comfortable beds
  • Great view

Nearby

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    About

    Location. This Portofino Coast hotel faces the Bay of Rapallo to the east and the Portofino headland to the west. The Excelsior Palace Hotel is 0.5 miles (1 km) from Rapallo's Castello di Punta Pagana, Castle-on-the-Sea, and Porta delle Saline, 4 miles (7 km) from Portofino, 19 miles (30 km) from Genoa, and 43 miles (70 km) from Cinque Terre.

    Hotel Features. Offering wonderful views of the Gulf of Tugullio, the Excelsior Palace Hotel features a Beach Club (surcharge) with sun terraces surrounding 2 outdoor pools (1 pool is heated and 1 has a spa tub) with poolside bar. Enjoy the indoor pool. The Beauty & Wellness Club spa offers a myriad of treatments using Phytomer products (surcharge). The Ristorante Lord Byron and seasonal Eden Roc restaurants serve Ligurian cuisine. A breakfast buffet is available daily. An entire floor houses 6,997 sq feet (650 sq meters) of meeting and banquet space, and wedding and event services are offered. Business services and a business center are available. Free WiFi is available in common areas. The property offers parking for a surcharge. A train station pick-up service is also available for an extra fee.

    Guestrooms. The 119 accommodations at Excelsior Palace Hotel feature sea views and beds with cotton sheets and pillow menus. LCD TVs are high definition and have satellite channels. Guestrooms feature WiFi and direct-dial phones. Bathrooms provide toiletries. Bathrobes, slippers, telephones, hair dryers, and bidets are available. Minibars are offered. Suites include spa bathtubs, and separate showers.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Spa
    • Hot tub
    • Indoor pool
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    Based on 2,442 reviews
    • 9.2 "Terrific location."
      7.3 "City centre within easy reach, said 73%."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      8.4 "84% said the reception staff was great."
      7.3 "73% found the restaurant service to be one of the best."
      8.0 "Lovely bar service, according to 80%."
    • 8.6 "Breakfast is good."
    • 8.0 "Pool is good."
    • 8.0 "Rooms are great."
      9.8 "98% thought the view was good."
      8.2 "82% thought rooms were spacious."
      9.1 "91% said the beds were comfortable."
      7.8 "78% liked the big bathroom."
    • 6.4 "Food is average."
      6.3 "Only 63% were satisfied with the menu."
      5.5 "Desserts were ok, said 55%."
    • 5.9 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.7 "57% thought the cleanliness of the hotel was average."
      5.7 "Cleanliness of the bathroom was average, said 57%."
    • 4.8 "Value below average."
      4.2 "58% thought it was overpriced."
      1.2 "The price was too high for 88%."
      2.0 "80% said beverages were too expensive."
    • 3.8 "Wellness & sports facilities were not very nice."
      2.7 "73% were unhappy with the sauna."
      3.0 "70% didn't like the fitness area."
    • 2.2 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
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    Overall rating

    9.2 Excellent
    Based on 1,880 reviews
    • 9.1 "Terrific location."
      7.7 "Great parking, according to 77%."
      7.5 "75% thought parking was inexpensive."
      7.4 "City centre within easy reach, said 74%."
      7.7 "Easily accessible by car, said 77%."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "100% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
      7.6 "76% found the restaurant service to be one of the best."
      8.1 "Housekeeping was great, according to 81%."
      8.0 "Lovely bar service, according to 80%."
    • 8.5 "Breakfast is good."
    • 7.7 "Nice rooms."
      9.9 "99% thought the view was good."
      9.0 "90% said the beds were comfortable."
      7.6 "76% enjoyed the balcony."
      7.8 "78% liked the big bathroom."
    • 6.2 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
      5.3 "Desserts were ok, said 53%."
    • 6.1 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
      5.8 "58% thought the cleanliness of the hotel was average."
    • 4.8 "Value below average."
      3.8 "62% thought it was overpriced."
      1.3 "The price was too high for 87%."
    • 3.6 "Wellness & sports facilities were not very nice."
      2.4 "76% were unhappy with the sauna."
      2.9 "71% didn't like the fitness area."
    • 2.1 "Disappointing internet connection."
      1.3 "87% said the wifi quality was bad."
      3.8 "62% thought it was overpriced."
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    Overall rating

    9.1 Excellent
    Based on 439 reviews
    • 8.9 "Location is great."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.5 "95% thought the service was very professional."
    • 8.4 "Breakfast is good."
    • 8.1 "Rooms are great."
      9.9 "99% thought the view was good."
      8.1 "81% thought rooms were spacious."
      9.0 "90% said the beds were comfortable."
    • 8.0 "Pool is good."
    • 6.3 "Food is average."
      6.2 "Only 62% were satisfied with the menu."
    • 5.7 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 4.8 "Value below average."
      1.0 "The price was too high for 90%."
    • 3.8 "Wellness & sports facilities were not very nice."
      3.1 "69% were unhappy with the sauna."
    • 2.2 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."
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    Overall rating

    9.4 Excellent
    Based on 122 reviews
    • 9.1 "Terrific location."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.7 "Breakfast is good."
    • 7.8 "Nice rooms."
      9.6 "96% thought the view was good."
      9.3 "93% said the beds were comfortable."
      8.4 "84% thought rooms were spacious."
    • 7.7 "Good pool."
    • 6.1 "Vibe was decent."
    • 4.5 "Value below average."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Nice building"
    "Comfortable beds"
    "Great view"
    data provided by TrustYou

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