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Nice, clean rooms, fast check-in, complimentary champagne while waiting to check-in, good restaurants. Machines were tight, not paying out enough to keep me interested.
I liked the cleanliness. My room was very open and comfortable. I didnt feel claustrophobic. I also liked that its connected to the circus circus hotels Arcade! THE MAN AT THE LOBBY/FRONT DESK THAT GAVE US OUR ROOM WAS JUST AWESOME!! Very nice and welcoming!! I didnt like that i felt rushed at the cafe everytime i ate there. (The cafe in silver legacy next to the eldorado.) i felt rushed and the waiters would walk away before i finished talking. The young men at the valet that worked MONDAY AT 12:46AM was a bit rude and i felt a bit worried leaving my car to his care. The security at the entrance of the room towers were all very nice and welcoming.
The rooms No buffet
Everything was great
Great view!! Sketch people in the casinos later in the evenings
Location was convenient. The Silver Legacy, the El Dorado, and Circus Circus are joined so you can walk between without going to street level. Lots of selection for food. Friends who booked directly with the hotel were upgraded while those who didn't were not. My bed was firm as a rock on the peasant levels of the tower and my shoulder is still hurting from sleeping on the bed. My entire room could fit inside the bathroom of the other travelers. The room didn't have a fridge and was mediocre for the price.
While the hotel was otherwise pleasant... I had about $3,000 worth of belongings stolen from my car during daylight hours. When filing a report with hotel security, it became clear that their job was not to assist me but to protect the hotel, as the first words out of each of their mouths were, "The hotel isn't liable for your stuff." Security also refused to show or provide me the security video from the parking lot, although supposedly shared with the police. A shame they can't keep their own parking lot secure.
I loved the room very clean and comfortable. Service was great and friendly. Very great experience. Highly recommend staying at this hotel. The location is great and has very many places to eat and shop. I love the fact that this hotel is connected to others so you don't have to go outside. Looking forward to my next stay at silver legacy. There wasn't anything that I didn't like
Everything was great, good hotel, excellant location. Should be a mini fridge in every room I had a small ice chest with that I always bring on vacations so I just kept refilling with hotel ice machine to keep my food cold.
Free airport shuttle, speedy early check in with no hassle. Decent pool and hot tub. Easy access to casino, restaurants and salon. Terrible nachos from pool bar. Clogged tub. Remote control needed new batteries. And they charged an overnight resort fee despite that I didn't stay the night.
A large variety of restaurants to choose from. Connected to surrounding casinos.
Front desk was awesome, very friendly and helpful. The room I stayed in needed vacuuming.
I like that it was right on the strip and had good views of the mountains. the room was out dated and had mold and was falling apart. the shower was loud and barely worked. the beds were very uncomfortable. Also the customer service in the beginning while checking in was horrible even though it was slow the person who checked me in was rude and so was the manager at the time. once I got to my room I even went back down hoping to get some one else so I could switch rooms since there was mold in the bathroom and the wall paper was peeling off and when I got there I did get some one different but even she was rude and said they could not switch rooms for me since I had already checked in and went in to the room even though I hadn't even sat down. I travel a lot so I know what to look for when I first enter. this was my girlfriends 21st birth day weekend and I felt bad because she did not even want to shower in our room. she went to one of our friends rooms and showered.
I came to the hotel to work but the internet would not work properly. I was denied a refund also.
Very nice room, sports bar area, and places to eat. Felt like everything I needed was on the property. Although I liked the fact property has interior connections to sister properties. Very convenient. Just the relaxed night in Reno I needed before my trip back to Vegas after being in Carson City on business. Everything was fine.
The rooms are large, seemed clean. We had our car with the Yakima cargos carrier on. The parking garage was so low to self park, we barely fit, there were a few trucks park inside literally look like they had an1 inch clearance, a long walk to check in up stairs, not fun with bags, standing in line with a rough crowd, going to the room felt like we could get mugged,we were a little shocked that the car had not gotten broken into!at a cost of almost 100.00 a night! By the way thanks for the resort fee
The price I felt like housekeeping was rushing me out of my room in the morning. During previous visits I had not felt like that.
I have been to coming to circus circus for about 25 years now since I was a kid and I have to say I have always enjoyed coming here the midway is great for kids and adults and everyone is friendly the bed at our last stay had just been replaced 3/16 so it was pleasant to have a newer mattress (look under the mattress on the foot at one of the corners they use a sharpie)
They charged me $14 extra on top of what I already paid to Kayak. Unfair and a misrepresentation.
The location is good for walking the strip and is reasonable close to midtown. Hairdryer was broken and bathroom could have been cleaner. The sky tower needs a big remodel.
Clean room, spacious No pool, too many fees
The game for the kids, bigger room, and just overall great place. No complaints
It was ok to stay and see how the rooms are The room was leaking from the window from upstairs ac unit
Immaculate room! The staff was wonderful and friendly. The kids area was very affordable even for myself with 4 kids. Just a really fun and happy atmosphere! I wish the room would've had a microwave and more importantly a fridge. It would have saved me some money to be able to store leftovers instead of throwing it all away. The small ice bucket wasn't large enough to keep several drinks cold for my family. It's the only reason I didn't give 5 stars.
If you are going to Reno to play some slots maybe some table games or keno Harrah's is just fine a little small compared to some of the surrounding Casinos and a little outdated feeling but there was enough games to keep us occupied. But if you are going to Reno to bet on sports then Harrah's is not the casino you would want to visit. Their sports book area is small old with small T.V.s and no sound there is limited seating and no wait staff for eating or drinking, the areas that have larger screens and better seating are kept shut down most of the time and when they are open there was no wait staff.
Nothing. Had to get smoking room.
Every single thing...!!! Food, fun, full of great people & full of peace...!!! You can have everything together...
The people; staff were courteous, and even joyful.. Carpets in corridors were worn and dirty - 14th floor. In general, the property seemed a bit dated.
There was plenty of things to do The staff was not familiar and didnt want to hornor their total rewards program. They failed even in trying to help with the problem and didnt attempt to educate themselces from other employees
No self parking after circling around the lot several times. Finally called the front desk and wa advised to self park at a valet spot. Sold out night and did not get 2 double beds as charged by kayak.com. A group of friends had to squeeze in king size bed (in 2 rooms) and slept on the dirty carpeted floor. Canceled 3rd room booked with 2 beds because it was unavailable. Horrible experience!
Great Location Great Staff Shuttle to and from Airport - Edwin is Awesome! My bed made me itch. Not sure if it was detergent, bugs... I slept on top of the covers. The shower drain drained slowly.
The buffet voucher and compensation for spoiled food mini fridge not on properly fitness area closed had purchased swim attire spent more money than expected on food n shower was spilling water out of tub onto floor wsd Everything
Light from hall visible under the door and not conducive for sleeping. Large space under the door also allowed for transmission of sounds as guests came and went through the halls throughout the night.
Very good location! Easy to find foods and activities. Tv was not able to turn on. We made call after calls to front desk & service center. Then, we waited over 5 hours before someone showed up past midnight. All they said was sorry.
Nice price room was great and we did not have any other guess making loud noises. Love the steak house
Room was clean, comfortable, smoke-free by floor a big plus. Staff at check-in were helpful and friendly. Hash House a-go-go had awesome chicken and waffles! Table games were not open Sunday night. Entire casino area smelled of smoke
the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Good value for money Noisy rooms
The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Friendly staff. Accomodated us with our request for early check in for free. There was a hair in the towel. Casino was closed for renovation.
* Very nice inside * Extremely clean * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
afree a dreadful prolonged check in experience. We received a $25 food comp and a room with a balcony. The room was comfortable but in dyer need of a renovation. We arrived on the evening of check in and they did not honor our getaroom.com reservation. After 3 hours of trying to resolve this we had to find other accommodations for that night. Front desk manager was rude and unhelpful. We had only one washcloth and sparce on other towels
My husband and I got the room for a good price . 100 a night rather that 275 at the peppercorn. It was a small casino but very charming. I had so much fun at the roulette table. Comic Convention and and Am Way Seminar were held the same wwekend so it was a little crowded but comfortable. The rooms a bit outdated like the reat of the hotel. You can see what your infor just by parking and looking at the outside of thw building. If you dont mind missing out on the luxury by a long shot.... Its a good deal for the money. The tooms are clean and comfortable.
Very happy stay at dirt cheap prices. Clean and quiet room. No hassles at all. I'd stay again.
Simple, good people Signs to location of front desk not placed very logically
Given what housekeeping had to work with; they do make effort to keep common areas tidy. Staff ambivalent & abrupt poor food quality choices on site antiquated facility with obvious wear over the decades not maintained rocking aged elevators
This was a smoking hotel. We couldn't get away from the smell, even in my room. The review said this was a 4 star hotel. I travel for a living and I wouldn't give this hotel more then a 1 star. Panels were missing or failing off the walls exposing wires. The carpets were stained and the furniture was in bad condition. I am very angery that we were mislead.
Staff was amazingly friendly, helpful and quick through high volume guest check-in. Smoke even on non-smoking floor, loud and not very clean.
Convenient location in downtown Reno with good parking and cheap rooms. Although I requested and was given a non-smoking room, the smell of smoke and other ghastly odors were more than I could bear. After checking into my original room, I moved to another, but stayed only one night of my three day planned stay.
One problem was that the bathtub was plugged and would not drain.
Room was nice. Staff stinks. Bad attitude about everything. Buffet was terrible, not what was advertised.
Affordable prices at certain dates.
Thankfully there was non smoking room but whole place made me ill from smoke. The bed was comfortable. Cigarettes everywhere. But I guess that's a Nevada thing.
Restaurants closed at anywhere from 8 to 9. Pool was located in the middle of the hotel on the 4th floor and the sun was blocked by a tower for a portion of the day. The casino paid out little money and there were never any desire to sign you up with a players card.
La Strada restaurant was delicious with great sevice! The room was so stuffy and warm even with the air on high. And the smoke smell was bad in the room.
They down sized my original reservation from a king size bed to a queen size bed, because they didn't have any more available, the room they put me in it was to small, with a lot of malfunctions in it, like the tub was clogged, the shower temperature control handle wasn't working, room was dirty. Just to name a few. Very bad experience with it.
How close it was to the show that we were going to everything is right there whether it be going to another casino or going shopping I stayed many times at the El Dorado in the past the staff was always so friendly at not only the hotel all the restaurants, bars, and Casino floors not so much this time They used to have awesome coupons that they gave you when you checked in I wasn't so impressed with them this time.
Allowed us to walk around in comfort versus wearing motorcycle gear. Reno and Vegas prices just keep going up.
How we got the room Thru Kayak Parking
I always appreciate the friendly, helpful staff at the Eldorado. Everyone always seems happy and in a good mood. They are very helpful and pleasant to deal with. The rooms are comfortable and have everything I need.
The mattress was VERY comfortable. the shower head was a joke! Had to work to even get wet! The toilet had a slight leek that would cause the tank to refill just a bit occasionally thru the night. The pillows were to firm for a side sleeper. All were the same thickness. Not a variety of thickness'
Every thing was excellent...The bed was so comfortable when we returned home we bought one just like it.. The only thing I didn't like was there little tray on the dresser that had snacks on it..you had to be very careful not to bump it because you could be charged for one of them if they moved to much..I don't mind the mini bar but on the dresser were you like everything was not good..
great selection of restaurants extra fees on top of room rates. Total price should be included in initial quotes.
I booked three rooms for 2-beds, non-smoking, from 12/25-12/26. To ensure the rooms, I did online check-in, Confirmation No: hotels.com:235887711, and also called in at 3pm to check-in over the phone. When I arrived at 6pm, I was told only 2 rooms were ready. I agreed to wait for the 3rd room, but found out all rooms were assigned as one-bed non-smoking room. After I complained, the lady switched me to 2-beds, smoking room. She kept telling me the confirmation didn't meant to get me a room that I preferred. This is the first time I learned that confirmation doesn't guarantee anything.
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Decor, room & staff were amazing. The hotel has a very active-lifestyle, current, relevant, green, boutique vibe. Very hippster yet unpretentious and comfortable. We will say here everytime we are in Reno. It is also right in the heart of the casino strip if that's your thing and the river district. Hotel restaurant has a great vibe but we had dinner elsewhere. Excited to eat at the restaurant, we were disappointed to be told there was a wait for the kitchen to catch up even though half the restaurant was empty. We don't terribly mind a wait but were further surprised that we were not offered an empty table for a drink or two. No pagers or method of contact were available to let us know when they could seat us, which made the situation a bit more ackward. We finally made the decision to eat elsewhere, at Campo and were so glad we did. Excellent food & service!
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
The room and bed were comfy I like everything pritty much
Smoke free, non-casino Slow elevator; no service elevator
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Location Small corridors in entrance area, no casino
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Sheets made me itch. Carpet was really dirty. Bathroom doesn't flush properly. TV needs upgrade. Smelled really bad. Light bulbs were disgusting and a couple weren't working. Elevator is outdated and feels like it's gonna break on you.
The only redeeming factor in our stay there was the location. Of the two elevators, one was out of service (apparently for months) and the other one was extremely slow, taking 18 seconds to open on each floor. This lone elevator serviced 18 floors and gave me the impression of it might quit at any time. Additionally there was a sign on the stairs saying “For emergency fire use only.” Talk about having a trapped feeling. The Cal Neva's rooms show obvious neglect in maintenance; there were holes in the bathroom door, flooring coming up in the bathroom, faucets that barely functioned and a broken chair at the desk near the bed. In all it was not a good experience and I will never stay there again and do not recommend that anyone else stays there either. The Cal Neva should use some of their profits and maintain or better yet update their stinking hotel.
It is right across from Circus Circus in the heart of downtown Reno. No iron or ironing board (as said on site). No hangers. Smells bad. Unkept room (dirty towels, full trash, unmade bed, etc). Elevator didn't work. Breakfast is served out of a hotel room on the 3rd floor. Bad front desk service. Credit card machine was malfunctioning. Parking lot was crowded. Overall: absolutely terrible. Don't stay here just because it's cheap -- pay extra for a better hotel!!
Not much to like. Noisy, lousy wifi, mushy bed, "free local calls" but phone did not work. Corner room right on main drag and windows are not double-glazed. Full of low lifes.
Close to I-80 Didn't feel safe, marijuana scent outside of our hallway area. Room had roaches.
Got to Reno unexpectedly too early the room wasn't ready but they helped out to give us an earliest as possible check in ,the staff was very nice, room was clean, location was great and overall have a great stay..