Overview

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Sands Regency Casino Hotel

345 North Arlington Avenue, Reno, NV 89501, United States
+1 775 348 2200

£27+

Overall guest ratings

6.4/10 Good
Based on 4,598 reviews

Review highlights

  • 8.1
  • 7.8
  • 4.8
  • 4.4

Nearby

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    About

    Location.

    Bright, bold and sleek, the Sands Regency Casino Hotel offers electrifying gaming action in downtown Reno, Nevada. This exciting property is 2 blocks from the Reno Arch, 4 blocks from the National Bowling Stadium and 6 miles (9 kilometers) from Reno-Tahoe International Airport.

    Hotel Features.

    The Sands Regency Casino Hotel's extended-hour, complimentary health club features a sauna, steam room, massage rooms, large spa tub and a mountain-view fitness center. Other amenities include an Internet kiosk in the 24-hour lobby, meeting rooms, video-game arcade, daily breakfast (surcharge), and a seasonal shop for ski, snowboard, and bicycle rentals. The 45,000-square-foot casino includes slots, video poker, craps, roulette, and bingo. The hotel also offers a seasonal outdoor pool and a sand volleyball court. On-site dining includes The Copa Bar & Grill, the Original Mel's Diner, Cabana Café, Big Daddy's Cafe, and Sands Buffet.

    Guestrooms.

    The Sands Regency Casino Hotel's 3 connecting towers house 833 spacious guestrooms. Floor-to-ceiling windows provide mountain or city views. Rooms offer wireless Internet access, included in the daily resort fee. Refrigerators are available upon request (surcharge). Some rooms are pet-friendly. Guests must contact the property for more details.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Internet
    • Wi-Fi
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Laundry service
    • Spa
    • Express check out
    • Sauna
    • Free airport shuttle
    • Free long-term parking
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.4 Good
    Based on 4,598 reviews
    • 8.1 "Breakfast is good."
      8.6 "86% were happy with the price of the breakfast."
    • 7.8 "Good location."
      9.1 "91% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      9.9 "99% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
      9.0 "Easily accessible by car, said 90%."
      10.0 "100% thought it was easy to get to the train station."
    • 6.5 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.1 "51% said the reception staff was ok."
      6.0 "Only 60% thought the service was professional."
      7.0 "Housekeeping was great, according to 70%."
      5.0 "Hotel security was average, thought 50%."
      5.4 "Only 54% found the restaurant service to be good."
      6.7 "Only 67% were satisfied with the booking process."
      6.0 "60% found the room service acceptable."
    • 5.4 "Average comfort."
      5.6 "Beds were acceptable for 56%."
    • 4.8 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      2.2 "For 78%, the rooms looked old."
      1.5 "85% found problems with the furniture."
      1.5 "85% said the bathroom was dirty."
      1.6 "Air conditioning was criticized by 84%."
      3.9 "61% had problems with the shower."
      4.6 "54% were disappointed with the minibar."
      3.5 "65% thought the tv was sub-standard."
      3.9 "61% were unsatisfied with the kitchenette."
      2.7 "73% criticized the small bathroom."
    • 4.4 "Internet is poor."
      3.1 "69% said the wifi quality was bad."
    • 3.9 "Not very clean."
      4.4 "56% said rooms were dirty."
      1.8 "82% thought it was rather dirty."
      1.5 "85% said the bathroom was dirty."
      1.0 "Unclean dining area, according to 90%."
    • 3.1 "Terrible amenities."
      3.0 "70% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
      1.1 "89% thought the facilities needed updating."
      3.3 "67% didn't like the architecture."
    • 2.8 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
      4.6 "54% didn't like the unstylish hotel."
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    Overall rating

    6.5 Good
    Based on 2,161 reviews
    • 7.7 "Good breakfast."
    • 7.7 "Good location."
      9.3 "93% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
    • 5.6 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.7 "Only 57% thought the service was professional."
      6.4 "Only 64% were satisfied with the booking process."
    • 4.9 "Not very comfortable."
      1.6 "84% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      2.9 "71% criticized the small bathroom."
    • 4.6 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.4 "Rooms are not good."
      4.0 "60% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      4.0 "60% had problems with the shower."
      1.7 "Air conditioning was criticized by 83%."
      1.5 "85% found problems with the furniture."
      1.4 "86% said the bathroom was dirty."
      4.6 "54% were disappointed with the minibar."
      4.0 "60% were unsatisfied with the kitchenette."
      3.4 "66% thought the tv was sub-standard."
      2.9 "71% criticized the small bathroom."
    • 3.5 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.7 "83% thought it was rather dirty."
      1.4 "86% said the bathroom was dirty."
    • 2.8 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.7 "93% complained about the elevator."
      2.7 "For 73%, the lobby entrance was sub-standard."
      1.4 "86% thought the facilities needed updating."
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    Overall rating

    6.2 Good
    Based on 1,471 reviews
    • 7.6 "Good location."
    • 6.1 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.3 "53% said the reception staff was ok."
      5.9 "Only 59% thought the service was professional."
      6.3 "Housekeeping was ok, according to 63%."
      5.2 "Hotel security was average, thought 52%."
    • 5.0 "Average comfort."
      5.4 "Beds were acceptable for 54%."
    • 4.2 "Rooms are not good."
      3.9 "61% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      1.8 "For 82%, the rooms looked old."
      1.6 "84% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
      1.7 "Air conditioning was criticized by 83%."
      3.1 "69% thought the tv was sub-standard."
      3.8 "62% were unsatisfied with the kitchenette."
      4.6 "54% were disappointed with the minibar."
      3.7 "63% had problems with the shower."
    • 3.9 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.5 "Not very clean."
      3.9 "61% said rooms were dirty."
      2.1 "79% thought it was rather dirty."
      1.6 "84% said the bathroom was dirty."
    • 3.1 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
      0.6 "94% complained about the elevator."
      2.5 "For 75%, the lobby entrance was sub-standard."
      1.0 "90% thought the facilities needed updating."
      3.6 "64% didn't like the architecture."
    • 2.5 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      2.5 "For 75%, the lobby entrance was sub-standard."
      4.9 "51% didn't like the unstylish hotel."
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    Overall rating

    5.7 OK
    Based on 459 reviews
    • 8.4 "Good value."
    • 7.6 "Good location."
    • 6.6 "Service is ok."
      6.7 "Only 67% found the staff to be friendly enough."
      5.2 "52% said the reception staff was ok."
    • 5.0 "Internet is average."
    • 4.9 "Not very comfortable."
      1.3 "Air conditioning was criticized by 87%."
      2.1 "79% thought it was too noisy."
    • 4.4 "Rooms are not good."
      4.4 "56% said rooms were dirty."
      3.4 "66% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      1.3 "Air conditioning was criticized by 87%."
      4.6 "54% had problems with the shower."
      2.7 "For 73%, the rooms looked old."
    • 3.7 "Not very clean."
      4.4 "56% said rooms were dirty."
      1.6 "84% thought it was rather dirty."
    • 3.0 "Horrible vibe."
      2.5 "75% criticized the unstylish hotel."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
    View all review categories

    Overall rating

    7.0 Good
    Based on 505 reviews
    • 8.5 "Good value."
    • 8.1 "Location is great."
    • 6.5 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.0 "50% said the reception staff was ok."
    • 5.4 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
    • 4.2 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.8 "Not very clean."
      4.6 "54% said rooms were dirty."
      1.5 "85% thought it was rather dirty."
      1.6 "84% said the bathroom was dirty."
    • 2.9 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
    • 2.7 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      0.8 "92% complained about the elevator."
      1.1 "89% thought the facilities needed updating."
    View all review categories
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