Hotel is clean on the inside and the balcony has a nice view with space for multiple people to socialize. When I first arrived the toilet was plugged up; however, that was fixed immediately. The real problem was the cigars and cigarette butts left out on the balcony ledge/overlook. I did not like the smell, and had to clean up someone else's cigars and cigarettes. The cleaning crew should clean up the balcony overhang of the rooms especially since the room I staid in is non-smoking.
Clean, new 1 washer for whole facility; long walks to get anywhere. Minor nuciences
I was more than pleasantly surprise. Very nice property. The beds were so amazing that my daughter and I (separate beds) did not want to pull ourselves out of them. The room was very well-appointed from the price. The lobby is great, bar area was welcoming. If I need to stay in Rohnert Park again, I would gladly return.
Very nice visit - they remembered our anniversary with a bottle of champagne - very much appreciated everything was fine
I booked my reservation through your company and when I got to the hotel they were sold out and did not have a room for me . It was late at night and I could not get a hotel room anywhere that night I had to sleep in my car.
1. The grounds are beautiful. 2. There was a hot tub and pool, a beautiful patio and AMAZING lobby with fireplace. 3. I had been dreaming of sitting next to a warm fireplace and reading, and it happened. It was so perfect. 4. I love the warm cookies upon arrival. 5. I also had forgotten my toothbrush and they gave me a very nice one with a travel size tooth paste (not those little toothpaste sachets). 1. The sliding door lock in our room worked about 50% of the time. I spent about 5 minutes trying to jostle it open to get my bathing suit I'd left on the patio. 2. The toilet didn't flush at all when we arrived. The engineer had to come and replaced a valve. 3. One of the towels smelled like it had been previously saturated with urine. 4. The television was so bizarre - the TV guide channel wasn't synched to the programming. The guide would say one show was on, but in fact an entirely different show was on and there was no rhyme or reason to any of it.
The staff very friendly, helpful and they seemed to enjoy their work environment. Dead bugs in the bottom of light fixtures. The art on walls not dusted regularly. But everything else very clean.
It is an above average facility in a beautiful setting. The room was clean and comfortable and the staff very accommodating. The breakfast offerings were disappointing. The dresser drawer space was inadequate.
Clean room, beautiful grounds Noisy people in room next to me
The beds were extremely comfortable.
Spacious room, friendly desk staff, helpful service getting internet code, comfortable bed. The building itself is quite nice and the restaurant/bar area looked accommodating. I was given a handicap room even though the hotel was not very busy. It would have been nice to ask if such a room would have been acceptable. It wasn't a big deal but I would have expected such a conversation to have occurred at check in.
At that late hour, I was grateful to have a bed to sleep in and a roof over my head. First of all, there was no room at the Inn. I had made my reservation earlier and when I arrived, there was no vacancy. The desk clerk referred me to the motel next door, a Budget Inn, I believe. The Budget room was fairly standard, but the bath tub looked like it had been painted over to hide the wear and tear. When I woke up in the morning and needed a shower, I found that the water was not on, not working, in the shower. I consider this a serious breach of hospitality and I feel I am entitled to a full refund.
All is ok No
Way nicer than the other budget motels in the area. I come up here a lot for business and will continue to use this location over the others.
The staff were very helpful and friendly they let us use there own PC for emails. Good location and only 30 mins from Calistoga. No but the distance shown on the information on the booking.com site was very inaccurate it was 27 miles or more from Calistoga and not 17 as indicated. this needs amending
Dirty, Curtains a wrinkled spotted mess, broken insides of lamp shades, paid for a nonsmoking room and got a smelly smokers room. My son, age 16, was afraid to go to sleep.
Before booking, I read the reviews- mixed. But look, it is what it is... this isn't a $500 lux resort on the beach, but it doesn't bill itself as that. The room was clean, fresh towels and linens were present. Staff was great- easy check-in, easy out. Close to everything from food to shopping and freeway. Was there on a business trip (so no family with me) so for me it was doable. The continental breakfast is more like a desolate island breakfast, but there are plenty of places to eat around the area.
My husband said he liked the great water pressure in the shower. There were people drin king and talking outside the rooms late at night. There were men coming and going to one of the rooms all night.
It was very loud since it was close to the freeway. Very basic accommodations. Room had a strange smell.
Nothing Filthy room right next to the freeway and it smelled. We asked for another room and that was marginally better with less stains on the carpet. Other guest looked more like the homeless alongside the highway on ramp. Two rooms down from our second room was a sheriffs eviction notice taped to the door. The smell of marijuana coming from one of other rooms and the appearance of the other guest suggest that the hotel was used for less then legal activities. This place should be taken off the list of available places. My wife and I considered leaving after returning from dinner even though we would forfeit our $150. But stuck it out and left early the next morning. Also, the promise of continental breakfast was some thermos coffee and nature valley granola bars!
I enjoyed having a kitchen in the room. The bed was comfortable, the room was clean. The front desk staff was courteous and helpful. The room and the facility need updating, maintenance, and some renovation. Improved TV access would be appreciated. The location is not within walking distance of any stores or restaurants. This hotel is overpriced.
Staff was very nice and friendly Conditions are very dirty outside on the facility grounds. Linens are clean with out checking with a black light. Carpet is filthy, wore shoes or flip-flops all the time. House keeping only comes if you stay at least 8 days. Very noisy hotel above and beside the rooms. We will not stay in this location again
The hotel was close enough to where we needed to be and close to the highway This definitely feels like a cheap hotel that was bought by extended stay and re-badged. There isn't anything particularly bad about the hotel, but nothing great either. Works if you're on a budget and spending most of your time out around the area. I stayed with two friends, if my wife were with me, I'd definitely opt for something nicer.
Absolutely nothing. Hotel was dirty, had random cars driving in, had several questionable people standing outside their rooms drinking and smoking and carrying out some sort of deal on their phone. The morning we left two people were being arrested. Well never stay at an extended stay again. Refer to above.
Easy to find. Right off the freeway. Showed up at 4pm, check in was at 3 and they had no rooms clean. Lots of people wandering around, maybe they were waiting for rooms to be cleaned. The room was okay, but you have to ask for a coffee pot, cups, etc. I had stayed in an Extended Stay before, this was not the same quality. Next to freeway and car dealerships. Its okay if you just need a place to crash for a night, but not a touristy or relaxing place to be. Don't think I'll be back.
The front desk staff was so rude that we actually cancelled our room reservations and stayed at a different hotel in the area. The place looked a bit shady. We are so glad that we left.
Very comfortable spacious room. Complimentary Wi-Fi. Breakfast was fantastic...hot and cold food choices. Room was quiet and peaceful with easy temp control. Staff was pleasant, accommodating and made us feel welcomed. Cleaning products had an unpleasant scent. It was everywhere, including the elevators, and reminded me of a hospital. Otherwise wonderful and we will definitely stay again.
i don't usually like to leave negative comments, but I was woken up by the person who stayed on the 3rd floor after I went to bed and before I was planning on getting up. I could hear them walking all throughout the room so I did not sleep well at all. Almost like they had a sleep issue and they were up frequently.
close to where i was headed
Good location, very friendly staff, clean rooms Improve the breakfast!
Hotel was fine - but it's located in a retail park with nothing useful or interesting with in walking distance.
Very comfortable and well appointed rooms. The decor was decades out of date.
Overall experience doesn't match with price by a long shot. Holton above the hill much better luxury and value. Best asset you have is extraordinary concierge.
• Interiors are set in modern decor rarely found in hotels on this price range • Room I stayed was clean, spacious and had no odors • Staff were helpful • Plenty free parking space in front • Location is great for visiting wineries in Northern Sonoma • WiFi signal wasn’t good in my room so I had to be in lobby area to get better connection. This part needs improvement. The staff acknowledged this issue and are working on to improve it. • Breakfast (not complimentary) is served in a restaurant on the first floor Overall, Fountaingrove Inn is a nice place for the rate I paid. There were negative reviews in the past but I think the hotel has improved since. Regardless what other booking web sites rate this hotel 3 stars or 4 stars, the rate you pay reflects the quality. You just don’t pay a hundred forty dollar room and expect the place to be like the Hilton - then you just move up to the next budget level of $200+. Bad Wifi connection in my room.
Nice location/value with friendly staff and very comfy beds. A no brainer if in the area.
The staff is exceptionally friendly and helpful. Their ad did not indicate their pool and hot tub was closed for the winter. We were very disappointed to find this out when we checked in. They offered us passes to the FountainGrove club, which was nice, but if we'd known in advance they had no hot tub on the property, we would have gone elsewhere. We've been to this hotel many times before, and were disappointed with how it's changed.
Heated Pool, Great bedding and comfortable bed, Keurig Coffee Maker, plenty of complimentary newspapers in the morning. However, cheap toilet paper and scant coffee condiments in the room just didn't seem to match the rest of the decor and hospitality. These two little things would be so easy to improve on....But in the meantime, bring your own coffee creamer!
Liked it, however had a negative interaction with a staff member that left a bad taste.
REally liked the location and the staff was really nice and fun. I felt like the hotel was overpriced.
Clean & Elegant
been staying here for 30 years, and have never been disappointed . Very clean, neat,peaceful motel. Its all GREAT!
It was a great location while traveling along wine country. The bathroom blower made the bathroom extremely hot.
Centrally located to evertything on our itinerary Microwave and fridge in the room Stale air in the room Neither good norr terrible Average bed Bland decor Needs an upgrade
Price was more reasonable than others. Clean. Most of the staff were pleasant. Noisy...freeway noise and other customers. Bring your own towels because they only give you two and a wash cloth for two people, not even a hand towel for the sink. One tiny bar of soap to use both in the shower and at the sink. We got extra towels but then when we left the room, they were evidently taken by staff because they were gone when we returned to the room. No blow dryer. I guess you get what you pay for.
Rooms dont have even have a coffee maker. Seriously ? For those prices, thag should be in every room. No fridge or microwave. Just ok for a nights sleep. Nice staff though. Ans didn't see any bugs. Always a plus.
The location and staff were very helpful. The beds were super uncomfortable, I woke up sore. They speak of having a zero tolerance for noise, but Harleys arriving in the parking lot and people walking up and down the balcony at 11pm woke me up a couple of times.
Manager reimbursed our first night that we had no air conditioning (it was hot)!! No blow dryer. Shower head so low my husband had to kneel to take a shower. Fixed the air conditioner for our second night, much more comfortable. Close to a number of restaurants.
Got very little value for the money. No amenities. Felt like a 40 dollar motel. Location next to the freeway. Single chair. The good news - the bed was fairly decent. Everything but the bed. Noisy and odd people staying there.
Room with strong smoke smell, bathroom was not clean. Low quality that is not consistent with the price.
Close to everything Freeway noise
Staff was very helpful on a couple of non-standard requests The mattress most likely hadn't been changed since the place opened.
It's close to casino- wal mart- Taco Bell- and free way. The main thing it's saving is money to use for other things. We have family to visit there and we like our privacy. So we could afford to visit and stay in a hotel. Very clean- nice beds. Not fancy but everything you need. It's stupid to pay more unless you like to throw money away. If you want a newer fancier hotel- you can pay 100 more a night - but it will be the exact same- with a cheap buffet breakfast---that is not worth $100 or so extra. I highly recommend this place for a good night sleep and a quiet room. It's clean and they have coffee in the morning and you don't need more - save your. Money and stay here. Only don't have a view - I like views. No biggie for me. Price makes it worth it.
Had a very pleasant stay. Rooms were newer, pool and hot tub were nice. Excellent location- we walked to dinner/drinks. Short drive to wineries in Healdsburg and Santa Rosa
There was a total lack of attention to detail and lack of response to travelers staying there. It took two nights and my taking a picture of my bed and threatening to send the picture to corporate for the Hyatt to use a mattress cover and sheets that were big enough to fit the king bed so that they would stay on through the night. Then when we needed to order an early breakfast room service and needed the card to put on the doorknob, it took three calls and we still had no response and no breakfast card. We needed to go to sleep so went to bed without being able to order our room service breakfast. This was harmful to us in the morning with our early meeting/tournament. Even simple details like having regular coffee packs and decaffeinated coffee packs in the room they were unable to accomplish. Offering us one free breakfast was not sufficient to make up for the mess the hotel is in. They give lip service to telling supervisors and handling problems but they do not.
The one younger girl working was very nice! None of this was her fault. The Management should have stepped in !! We reserved a king room that was one of the most expensive rooms available in Santa Rosa. We arrived and checked into the room on a friday evening. When entering the room it had a extremely strong cigarette smell. So I went and told the front counter that we needed to get a different room. They said everything was booked except a room with 2 queen beds. I said we booked a king room for me and my girlfriend so this was not acceptable. I called every other hotel and everything was full by this time in the afternoon. Now the room wasnt bad but if your going to charge top dollar you should give people what they want. Also we ordered room service breakfast and a wakeup call and never received . This place is not living up to the Hyatt name. They should have offered a discount or something if there gonna downgrade me and basically say this is what you get. I felt like I was forced to pay 300+ dollars or be homeless for the night. I will be staying across the street at the Marriot next time.
Salad and other produce was fresh. My friend ordered regular black iced tea and they brewed it fresh for her and gave her the extra in a cup to go. Salad was a little tasteless and the salad dressing was extremely thick. The dressing did not easily poor from the small pitcher it was served in. Turkey sausage for breakfast lacked much flavor. Fruit substitution at breakfast was extremely small portion. The cut up fruit was served on the plate in a separate cup and the cup was about half empty.
Clean, comfortable rooms, great food and beverage options, and super welcoming staff made this hotel one I will visit again next time I am in town.
Nice pools and spa.
Upgrade to a suite. Excellent room. Quiet. No TV in bedroom.
The room was clean and comfortable. Pool area was well kept. Was surprised to see wood floors in a hotel.
It's a nice hotel with all the amenities for either a business or family stay including a nice pool, spa (I've never used) and restaurant. Staff always friendly and it is only 20 min from the Santa Rosa airport
Close to family. When I arrived the night manager was RUDE!!! When we entered our room, there was a used bar of soap in the bathroom - very unsanitary!!! There was a pill on the tray where the wine glasses and bottle of wine was - very dangerous!! What if a child had gotten hold of that?!?! A group of us wanted to go to the bar and have a drink but were told we had to pay a $12 cover charge because it was salsa night. We had no intention of salsa dancing, just wanted to chat over a drink. To top it off, they decided that putting up scaffolding right outside our room at 6:47 am on Monday morning was ok.
This is the second time I stayed at the Flamingo and both times the hotel was very noisy, people coming in and out up to 5:00 am. There is a nightclub on the property. People talking very loud and slamming doors. I will stay somewhere else next time.
very nice for family food not to expensive, clean nice pool and pool area were not enough outlets in room for recharging phone etc no computor for public use they did say they were getting one and that it was stolen first time I ever heard that at hotel?
We went as part of a wedding party. Very friendly and courteous staff. They upgraded us to a suite at no cost. It's close to several nice hiking areas and lots of wine tasting. Very casual, cozy, user friendly. And, thanks to your website, we got a great deal. I should add that the staff at the hotel suggested that I check on some of the discount websites for a cheaper rate ... How helpful is that? An overall excellent experience.
outdoor pool is beautiful and garden is immaculate nearby outdoor mall has shopping and restaurants slightly more expensive than we thought it would be
I enjoy the pool to keep kids busy The check-out time is too early at 11am. If there's an extra hour, it would be great!
Clean, comfortable bed, easy parking right out the door. It was a Sunday night, which probably helped it be very quiet and the price was excellent..
We love the feel at the Flamingo! People come there knowing theres good times and relaxation to be had! We all love the romantic history and ambiance. Has a great feel. Rooms are sexy and nice. People are friendly and helpful. Food at terrace grill is delicious. Spa services very luxurious! We are local residents and go frequently just to get away and have fun. Also love the events they put on. Having to leave!
The managers were great! Friendly, helpful Not clean! Black hair in shower and mold
nothing too expensive for the room with almost 0 amineties.
Just location was close to my job. Room had really bad smell and was dirty.
The location was convienent The shower did not drain. The small bathroom showed evidence of water leakage from the shower. The grout in the shower was black and in need of cleaning.
Price quoted online was not what I paid due to 'Weekend Rates', Bathroom door had a hinge loose, toilet seat was loose, no weatherstripping around front door(allowing light and noise to enter), Drapes interfered with the AC unit !
This guest did not leave comments about this hotel.
Good cable tv. bathroom had mold. Went to the office at 7:30 for coffee and free breakfast and it was not open.
I liked it was just off US-101. Just off the freeway. Room was fine although I didn't get my bed specification. Pricewise it was OK and offered breakfast and Wi-Fi which was great. I would stay here again. That I didn't get my bed specification.
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
Loved the bed and pillows and the property Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
Too loud with Wine poll party with loud music till 10:30pm just OK
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Friendly staff, well manicured grounds. Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again. Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Decent room. Spa was nice. Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country. Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
The front desk was very polite handling my complaint and agreed to refund half of my room charge if Kayak initiated the reduction Mold poisoning
Cobwebs in corners of bathroom
The rooms were nice really clean but the corridors and walk ways looked old and needed a updating. No big deal it was overall a very nice hotel. updating of carpet and stairways.
The central location in the wine valley, and the evening wine taste were the best things
A first class hotel, suitable for visiting the Napa & Sonoma Valleys. The hotel is on the outskirt of Santa Rosa and not in walking distance of its restaurants.
Very good standards
It was an ok hotel. Nothing was wrong with it per se. Nothing was great either. The bathroom, the bed, the room: all adequete. Don't expect magic and luxury and it's the right place to stay. In fairness it was clean. The staff wasn't informative. Ask them for recommended wineries, they google the exact same list you could, and read it to you. Ask for a restaurant, they'll tell you the ones you passed on your drive in.
Privacy Old falling apart furniture
Location and service level. I felt they could have opened the kitchens earlier and made a runners breakfast. We were there for the healdsburg half marathon. I would have definitely have paid for a nice bowl of oatmeal at 5am....the run started at 7.15am. Just a thought.
Actually the room was ok and the hotel in general was nice and well mantained The location is far from any "life form". Actually you have to drive for miles to reach places. The absence of free internet in the room.
Gym facility. Low rise hotel. Luxury
Room was very clean, hotel was quiet(couldn't hear your neighbors), very good continental breakfast, very good location, and the pool is very nice. We were in room 201 which is right above where the manager stays. He must sit in there and chain smoke all day because the smell comes through the bathroom vent.
They had a very good breakfast included. There was plenty of options for all and a hostess was present the whole time to clean up any messes and assist customers. There was a huge stain on the carpet right in front of the hotel room door. It made me question the cleanliness of the room. Having said that, everything else about the room was very clean. The night stand drawer had a missing handle. These two issues combined gave me the impression that the hotel is old and in need of attention.
Near wedding venue Room availability
Had a pool. Waffle maker. Ran out of waffle batter at an overcrowded breakfast. Found two cut off straws under our desk.
There was a already another man in our room.
I got to sleep somewhere other than my car. Excessive road noise, the bed was old a creaky, there was a chair but not table, there was an iron but no ironing board or flat surface other than the floor to utilize the iron, entrance closest to my room did not open at any hour.
Location is great for easy access to anywhere Northern Sonoma Valley. The staff was super friendly. My room was in the front, so noise was not a problem. The back rooms are racing the highway. If noise is a problem for you... Bring ear plugs.
Locarion Sleazy place Tiny rooms. No hangers or place to hang clothes Breakfast was cheesy and breakfast room was filthy Many shady characters coming and going there
very little .... is property used as a residence by the locals ??? If homeless are allowed to 'hang' then maybe the parking lot lite should work ?? Desk staff's BS !!
Nothing They first gave me a room that someone already used and messed up the bed. Then my new room the first day. The cleaning people took all my clothes. Last day the shower water was brown. Couldn't wait to leave. Horrible horrible place.
Nothing!!! Filthy and awful customer service.
There is an ok swimming pool. Even though they have RFID keys for interior and exterior doors, they actually lock all exterior doors at 9pm!? Very rude behavior, inexcusable. Heard staff people in shouting matches with guests at 2am. The staff exudes an attitude of anger, they hate customers. Weird place. Room was extremely dirty, carpets had assorted paint stains, etc. Pretty gross.
Attentive staff and very accommodating. They couldn't pull our reservation into their system so we ended up with a handicap room that was all they had left.
The friendliness and cleanliness No complimentary breakfast
Nicely appointed room, superior details. Excellent, responsive staff. Nice resort facilities, good location, shuttle to downtown Sonoma.
The cottages allowed for great privacy. We loved that folks had their dogs. Next time we'll bring ours! Staff was super friendly. Great location .5 m from Sonoma Square.
The lobby is beautiful. The bathroom is in need of a remodel. The shower is incredibly small.
The room was comfortable. It included things like a TV of sufficient size and containing many cable channels. The room had soap and shampoo, iron and ironing board, but no coffee maker. The towels were fresh. The room contained a refrigerator and microwave, plusses for anyone staying for a while. The Inn is near all sorts of eateries, fast and slow, and the liquor store across the street carries all sorts of beverages, soft and hard. Noise from busy Santa Rosa Avenue could not be heard. We didn't try the complimentary continental breakfast. Parking was available near the room. Wireless internet coverage was sporadic and difficult to set up. The refrigerator was not plugged in and the tray beneath the ice compartment was filled with stale water when we arrived. We moved the heavy dresser to locate the outlet for the three-pronged refrigerator plug that would not fit into the extension cord behind it. The soda machine on the first floor was not working. Someone had inserted a sheet of paper into the dollar bill slot warning guests that the machine took their money and didn't dispense any product.
It is what it is. It is what it is. It is what it is.
The location to downtown and immediate access to the freeway.
Friendly staff, convenient location, nice TV, clean Mattress was saggy, sloped toward the middle
The room offered a microwave, refridgerator, free wifi. All was just fine with powerful shower and hot water was right. I only needed a place to rest and leave relatively early the next day. No problems, I would stay again. Nothing.
Would not stay again Room not made yet, expensive, same hotel for $49 only 17 miles away
the price was very reasonable Rooms are old but clean
I had one of the best massages that I have ever experienced. The entire staff was consistently friendly. I felt that I was appreciated as a customer. I really liked everything about this hotel.
The garden and grounds are beautiful! The restaurant on-site has great food and we enjoyed every day there. The rooms were spacious and the service was great. We enjoyed a 'couple-day' at the spa and were very impressed. Of the seven nights there, one night we had a neighbor that was a little loud. It quieted down by 10:30 and we never felt it was bad enough to call the front office. My wife said the only 'not-like' about the week was that we could not stay longer.
Pleasant welcome, obliging front desk staff. Beautiful gardens, and a 4 block walk into Sonoma Plaza. Room was very clean and comfortable. Only issue was the very miserable continental breakfast - and the usual awful US coffee.
great place to stay
This is more than just a hotel, it is an experience. We did not have time to use all of the facilities on offer, but those that we did were second to none.
I would recommend the MacArthur to all of my friends. No
Great hotel. We will def stay there again in the future. The spa was lovely as well.
The people were very helpful. When my credit card was stolen they were easily ably to transfer it to an out of state family member. I thought the food at the hotel restaurant was rather overpriced for what it was.
Friendly staff, nice place to stay in Sonoma. You could hear everytime someone walked up stairs from us, a bit noisy.
The stay was very pleasant. Maid service to the rooms had a communication gap, but we were able to communicate with front office staff. Although we recieved an upgrade, the room was for handicapped individuals, whi I'm sure could have bettter used the room. Front desk was not totally honest when we asked to move to another suite. The honesty issue mentioned above. There was another non-handicap suite available and empty, but we were told it was occupied. I visited the room, so I know it was not occupied at the time.
The grounds were lovely and offered a number of places to sit or relax
Liked layout of property - use of pool and spa were nice - saddles restaurant was good experience - like the square of sonoma