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Clean, new 1 washer for whole facility; long walks to get anywhere. Minor nuciences
The beds were extremely comfortable.
1. The grounds are beautiful. 2. There was a hot tub and pool, a beautiful patio and AMAZING lobby with fireplace. 3. I had been dreaming of sitting next to a warm fireplace and reading, and it happened. It was so perfect. 4. I love the warm cookies upon arrival. 5. I also had forgotten my toothbrush and they gave me a very nice one with a travel size tooth paste (not those little toothpaste sachets). 1. The sliding door lock in our room worked about 50% of the time. I spent about 5 minutes trying to jostle it open to get my bathing suit I'd left on the patio. 2. The toilet didn't flush at all when we arrived. The engineer had to come and replaced a valve. 3. One of the towels smelled like it had been previously saturated with urine. 4. The television was so bizarre - the TV guide channel wasn't synched to the programming. The guide would say one show was on, but in fact an entirely different show was on and there was no rhyme or reason to any of it.
Clean room, beautiful grounds Noisy people in room next to me
I was more than pleasantly surprise. Very nice property. The beds were so amazing that my daughter and I (separate beds) did not want to pull ourselves out of them. The room was very well-appointed from the price. The lobby is great, bar area was welcoming. If I need to stay in Rohnert Park again, I would gladly return.
It is an above average facility in a beautiful setting. The room was clean and comfortable and the staff very accommodating. The breakfast offerings were disappointing. The dresser drawer space was inadequate.
I was only there overnight and this is he best choice in Rohnert Park. Grounds are nice and the location is central to things to do in the area. Rohnert Park, however, isn't a destination. Pool area is very nice. Room was fine but in need of updating. Popcorn ceilings and older fixtures. The carpet in hallways and the room need replacing. Additional lighting in the large parking lot would make female travelers feel safer.
Spacious room, friendly desk staff, helpful service getting internet code, comfortable bed. The building itself is quite nice and the restaurant/bar area looked accommodating. I was given a handicap room even though the hotel was not very busy. It would have been nice to ask if such a room would have been acceptable. It wasn't a big deal but I would have expected such a conversation to have occurred at check in.
The staff very friendly, helpful and they seemed to enjoy their work environment. Dead bugs in the bottom of light fixtures. The art on walls not dusted regularly. But everything else very clean.
Very nice visit - they remembered our anniversary with a bottle of champagne - very much appreciated everything was fine
I booked my reservation through your company and when I got to the hotel they were sold out and did not have a room for me . It was late at night and I could not get a hotel room anywhere that night I had to sleep in my car.
Hotel is clean on the inside and the balcony has a nice view with space for multiple people to socialize. When I first arrived the toilet was plugged up; however, that was fixed immediately. The real problem was the cigars and cigarette butts left out on the balcony ledge/overlook. I did not like the smell, and had to clean up someone else's cigars and cigarettes. The cleaning crew should clean up the balcony overhang of the rooms especially since the room I staid in is non-smoking.
Very basic, but very clean, rooms. Staff was cheery and helpful. Taco Bell and Burger King are a stone's throw from the front door, as is a fuel station. Lots of other restaurants and shopping opportunities nearby. It's quite close to the highway, so noise can be an issue, especially on the back side. While I wouldnt choose Good Nite Inn for a grand vacation, it is an excellent, inexpensive stop over and I highly recommend it as such.
Manager reimbursed our first night that we had no air conditioning (it was hot)!! No blow dryer. Shower head so low my husband had to kneel to take a shower. Fixed the air conditioner for our second night, much more comfortable. Close to a number of restaurants.
Price was more reasonable than others. Clean. Most of the staff were pleasant. Noisy...freeway noise and other customers. Bring your own towels because they only give you two and a wash cloth for two people, not even a hand towel for the sink. One tiny bar of soap to use both in the shower and at the sink. We got extra towels but then when we left the room, they were evidently taken by staff because they were gone when we returned to the room. No blow dryer. I guess you get what you pay for.
Staff was very helpful on a couple of non-standard requests The mattress most likely hadn't been changed since the place opened.
Rooms dont have even have a coffee maker. Seriously ? For those prices, thag should be in every room. No fridge or microwave. Just ok for a nights sleep. Nice staff though. Ans didn't see any bugs. Always a plus.
The location was great, right near the Doubletree where the conference I was attending was located. Easy on and off the freeway, parking is convenient, lots of fast food and stores nearby. The TV works. The price is super cheap for the area--but the place sucks. There was a puddle of bleach in the bathroom, which ruined my socks and pajamas. The staff didn't seem to care when I mentioned it as I checked out. Also, when I arrived the toilet wasn't flushed--ew! And the shower is so short it's uncomfortable to crouch (and I'm only 5'7"), and the water pressure is a dribble. And the sheets are so rough they abraded my elbows. I know it's an economy motel, but it was pretty bad.
Got very little value for the money. No amenities. Felt like a 40 dollar motel. Location next to the freeway. Single chair. The good news - the bed was fairly decent. Everything but the bed. Noisy and odd people staying there.
The location and staff were very helpful. The beds were super uncomfortable, I woke up sore. They speak of having a zero tolerance for noise, but Harleys arriving in the parking lot and people walking up and down the balcony at 11pm woke me up a couple of times.
Room with strong smoke smell, bathroom was not clean. Low quality that is not consistent with the price.
Close to everything Freeway noise
It's close to casino- wal mart- Taco Bell- and free way. The main thing it's saving is money to use for other things. We have family to visit there and we like our privacy. So we could afford to visit and stay in a hotel. Very clean- nice beds. Not fancy but everything you need. It's stupid to pay more unless you like to throw money away. If you want a newer fancier hotel- you can pay 100 more a night - but it will be the exact same- with a cheap buffet breakfast---that is not worth $100 or so extra. I highly recommend this place for a good night sleep and a quiet room. It's clean and they have coffee in the morning and you don't need more - save your. Money and stay here. Only don't have a view - I like views. No biggie for me. Price makes it worth it.
Hotel was fine - but it's located in a retail park with nothing useful or interesting with in walking distance.
i don't usually like to leave negative comments, but I was woken up by the person who stayed on the 3rd floor after I went to bed and before I was planning on getting up. I could hear them walking all throughout the room so I did not sleep well at all. Almost like they had a sleep issue and they were up frequently.
Good location, very friendly staff, clean rooms Improve the breakfast!
close to where i was headed
Very comfortable spacious room. Complimentary Wi-Fi. Breakfast was fantastic...hot and cold food choices. Room was quiet and peaceful with easy temp control. Staff was pleasant, accommodating and made us feel welcomed. Cleaning products had an unpleasant scent. It was everywhere, including the elevators, and reminded me of a hospital. Otherwise wonderful and we will definitely stay again.
Location Affordable for area Clean Dingy Dated interiors Loud A/C Thermostat in awkward position
This hotel is in a great location just around the corner from the Sonoma Square. We had a room that opened up to the pool, making my kids very happy. The room itself was spacious and clean, a good value. We will definitely stay there again. it was a fine hotel.
Location Old run down place.
The rooms are on the larger size The room was dark and dingy. Don't eat the breakfast! The food is horrid. We chose Best Western because of the reviews, don't do it. We wanted to enjoy the pool, but there were leaves floating on the pool and it was expensive.
Bed was very comfortable Cute patio Pillows were very uncomfortable Room outdated - bath had chalk on top of chalk Toaster in the breakfast room needs to be replaced NOW. Waiting over 5 min for toast to pop up with a line behind you is NOT good.
Location can't be beat. Super close to the plaza and across from a strip mall including a Whole Foods. Sloppy cleaning services, subpar breakfast, 15-min timer for bathroom light (can't take a longer shower without stepping out to turn on the light again!!) and general outdated-ness of the room with carpet that needs updating. Despite the great location I will not return, as there are more cons than pros here.
Close to the plaza so within walking distances for everything so very convenient. Loved their patio set up with fire pits and that we could walk out from our room. The floor above us must have had a family of kids bc we could hear them running and jumping early in the am and as we were getting ready for bed.
I liked the close proximity to the downtown area and the free breakfast. the staff was extremely friendly and accomodating.
Ambiance I was very taken back being next in line when the desk clerk asked how he could help a guest who waltzed up to the counter. I was waiting my turn & felt the person who was already staying there should not have precident over me who was next in line before them. Should I have to wait if every guest came down for something before the person in front of me was finished? If not, when should it be my turn? I would have walked out after being treated that way if I hadn't already purchased the room before arrival. Otherwise the stay was pleasant & quiet. I may return.
location, services, full breakfast had a very difficult time adjusting room temperature at night. one side of bed much too cold other side much too hot. had to do with air circulation from air conditioner.
Staff very knowledgable and friendly Parking too expensive
Sauna by pool and hot tub was a nice touch, outdoor lounging space, convenient access to Sonoma square and town. Breakfast was mediocre continental.
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
Friendly staff, well manicured grounds. Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings. Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again. Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Loved the bed and pillows and the property Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country. Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
Too loud with Wine poll party with loud music till 10:30pm just OK
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
Decent room. Spa was nice. Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
There was a total lack of attention to detail and lack of response to travelers staying there. It took two nights and my taking a picture of my bed and threatening to send the picture to corporate for the Hyatt to use a mattress cover and sheets that were big enough to fit the king bed so that they would stay on through the night. Then when we needed to order an early breakfast room service and needed the card to put on the doorknob, it took three calls and we still had no response and no breakfast card. We needed to go to sleep so went to bed without being able to order our room service breakfast. This was harmful to us in the morning with our early meeting/tournament. Even simple details like having regular coffee packs and decaffeinated coffee packs in the room they were unable to accomplish. Offering us one free breakfast was not sufficient to make up for the mess the hotel is in. They give lip service to telling supervisors and handling problems but they do not.
Parking but there was a Christmas party
The one younger girl working was very nice! None of this was her fault. The Management should have stepped in !! We reserved a king room that was one of the most expensive rooms available in Santa Rosa. We arrived and checked into the room on a friday evening. When entering the room it had a extremely strong cigarette smell. So I went and told the front counter that we needed to get a different room. They said everything was booked except a room with 2 queen beds. I said we booked a king room for me and my girlfriend so this was not acceptable. I called every other hotel and everything was full by this time in the afternoon. Now the room wasnt bad but if your going to charge top dollar you should give people what they want. Also we ordered room service breakfast and a wakeup call and never received . This place is not living up to the Hyatt name. They should have offered a discount or something if there gonna downgrade me and basically say this is what you get. I felt like I was forced to pay 300+ dollars or be homeless for the night. I will be staying across the street at the Marriot next time.
Had a very pleasant stay. Rooms were newer, pool and hot tub were nice. Excellent location- we walked to dinner/drinks. Short drive to wineries in Healdsburg and Santa Rosa
An okay value for the money, especially if you're on your way somewhere else.
Near wedding venue Room availability
Room was very clean, hotel was quiet(couldn't hear your neighbors), very good continental breakfast, very good location, and the pool is very nice. We were in room 201 which is right above where the manager stays. He must sit in there and chain smoke all day because the smell comes through the bathroom vent.
The room was clean and comfortable, no issues. Breakfast was the typical with waffles, muffins, cereal, bread. The coffee was exceptionally good surprisingly.
They had a very good breakfast included. There was plenty of options for all and a hostess was present the whole time to clean up any messes and assist customers. There was a huge stain on the carpet right in front of the hotel room door. It made me question the cleanliness of the room. Having said that, everything else about the room was very clean. The night stand drawer had a missing handle. These two issues combined gave me the impression that the hotel is old and in need of attention.
Nice breakfast and staff
Liked it, however had a negative interaction with a staff member that left a bad taste.
Very comfortable and well appointed rooms. The decor was decades out of date.
Overall experience doesn't match with price by a long shot. Holton above the hill much better luxury and value. Best asset you have is extraordinary concierge.
Clean & Elegant
Nice location/value with friendly staff and very comfy beds. A no brainer if in the area.
• Interiors are set in modern decor rarely found in hotels on this price range • Room I stayed was clean, spacious and had no odors • Staff were helpful • Plenty free parking space in front • Location is great for visiting wineries in Northern Sonoma • WiFi signal wasn’t good in my room so I had to be in lobby area to get better connection. This part needs improvement. The staff acknowledged this issue and are working on to improve it. • Breakfast (not complimentary) is served in a restaurant on the first floor Overall, Fountaingrove Inn is a nice place for the rate I paid. There were negative reviews in the past but I think the hotel has improved since. Regardless what other booking web sites rate this hotel 3 stars or 4 stars, the rate you pay reflects the quality. You just don’t pay a hundred forty dollar room and expect the place to be like the Hilton - then you just move up to the next budget level of $200+. Bad Wifi connection in my room.
The staff is exceptionally friendly and helpful. Their ad did not indicate their pool and hot tub was closed for the winter. We were very disappointed to find this out when we checked in. They offered us passes to the FountainGrove club, which was nice, but if we'd known in advance they had no hot tub on the property, we would have gone elsewhere. We've been to this hotel many times before, and were disappointed with how it's changed.
REally liked the location and the staff was really nice and fun. I felt like the hotel was overpriced.
Heated Pool, Great bedding and comfortable bed, Keurig Coffee Maker, plenty of complimentary newspapers in the morning. However, cheap toilet paper and scant coffee condiments in the room just didn't seem to match the rest of the decor and hospitality. These two little things would be so easy to improve on....But in the meantime, bring your own coffee creamer!
price quoted on Kayak different upon checkout! Not cool -- I was quoted a price of $66 (which came to a total of $71 after taxes). When I showed up the front office charged me $71 base price and with taxes it came to over $80. Something went wrong with the pricing and it took me by surprise.
Way nicer than the other budget motels in the area. I come up here a lot for business and will continue to use this location over the others.
it was available... staff was rude, ice maker was broke, and it took forever to get us towels. talking 30 minutes to get a towel. the rooms were spacious. breakfast was pretty good, bagels, toast, cereal, muffins. Could have been better, but wasnt bad
I like the comfort was. I didn't like how the phone didn't have a connected line in service. The remote didn't work for the TV.
Dirty, Curtains a wrinkled spotted mess, broken insides of lamp shades, paid for a nonsmoking room and got a smelly smokers room. My son, age 16, was afraid to go to sleep.
The staff were very helpful and friendly they let us use there own PC for emails. Good location and only 30 mins from Calistoga. No but the distance shown on the information on the booking.com site was very inaccurate it was 27 miles or more from Calistoga and not 17 as indicated. this needs amending
My husband said he liked the great water pressure in the shower. There were people drin king and talking outside the rooms late at night. There were men coming and going to one of the rooms all night.
Before booking, I read the reviews- mixed. But look, it is what it is... this isn't a $500 lux resort on the beach, but it doesn't bill itself as that. The room was clean, fresh towels and linens were present. Staff was great- easy check-in, easy out. Close to everything from food to shopping and freeway. Was there on a business trip (so no family with me) so for me it was doable. The continental breakfast is more like a desolate island breakfast, but there are plenty of places to eat around the area.
All is ok No
At that late hour, I was grateful to have a bed to sleep in and a roof over my head. First of all, there was no room at the Inn. I had made my reservation earlier and when I arrived, there was no vacancy. The desk clerk referred me to the motel next door, a Budget Inn, I believe. The Budget room was fairly standard, but the bath tub looked like it had been painted over to hide the wear and tear. When I woke up in the morning and needed a shower, I found that the water was not on, not working, in the shower. I consider this a serious breach of hospitality and I feel I am entitled to a full refund.
The outside of the hotel look cute and historical. The inside is other story.
Loved the convenient location, ease of parking, and closeness to amenities. Liked that I felt safe walking around the neighborhood. Looking forward to staying once the Smart Train starts running all the way to Larkspur. You could park the car & never move it for an extended stay. The free breakfast was a bonus & quite delicious. Lots of street noise; took one night to get used to. Slept much better the second night.
Charming old hotel, right downtown, walking distance to many restaurants and shops. 4 blocks from Russian River Brewing Old tube type tv, room small by today's standards. Neither was a problem, I didn't come here to watch TV, and with the age of the hotel the room size is expected.
Location Little mold in shower, could not get extra towels delivered. Had to goto lobby for ice and towels. Only provided towels for 2 of 3 guests
Charming boutique hotel...good restaurants in walking distance and the charm of great wine country
We found La Rose Hotel to be very welcoming and immaculate. We liked all the light in our room and the large marble bathroom. The parking was conveniently located nearby. The hotel was near excellent restaurants and interesting shops. We enjoyed all the fresh fruit offered as a part of the complimentary breakfast buffet. The water for tea was not hot, but when asked, they promptly remedied the problem. It would add a nice ambiance if music was played during the breakfast hours.
very near to good restaurants, clean, quiet I made 3 reservations under one name hoping we would all have rooms in the same building. Front desk person said the hotel thought it was only one person and they did not put all of us in the same room - did not make any sense.
The hotel had a vintage turn of the century look & feel to it. An being this was a honeymoon stay my beautiful bride really appreciated the classic feel it brought to our honeymoon. This was very centrally located from everywhere we wanted to go. Most of the restaurants we went to were either a short walk away or a very short drive away. Access to & from the freeway was very simple which made it that much better for day trips which we took several. There was a few things that I did see that was troublesome. An that was the cleanliness of the bathroom. Along the ceiling was what appears to be either small buildup of water stains or mildew. Other than that the hotel was very good. The other issue I had was by no means within the control of the hotel but it is still an issue. Every morning & everyday we were there all we heard an saw was the yelling from the local transients in the park across the street from the hotel. That was a big issue I had every time I dropped of my wife at the door to go park the car. I can't he but think that one would try to harass or rob her as she's walking inside while I'm parking our car across the street.
The cottages allowed for great privacy. We loved that folks had their dogs. Next time we'll bring ours! Staff was super friendly. Great location .5 m from Sonoma Square.
Nicely appointed room, superior details. Excellent, responsive staff. Nice resort facilities, good location, shuttle to downtown Sonoma.
Attentive staff and very accommodating. They couldn't pull our reservation into their system so we ended up with a handicap room that was all they had left.
The lobby is beautiful. The bathroom is in need of a remodel. The shower is incredibly small.
The friendliness and cleanliness No complimentary breakfast
The hotel is 20 minutes from everything. At first I was nervous that it was right off the highway but that was nothing to be concerned about. It is very quiet. Views are of the adjacent vineyard. The grounds are lovely and full of surprises (like the bocce court). The food was fantastic (the main restaurant and John Ash). The rooms are so spacious and comfortable. Best value in wine country. There is nothing not to like.
The central location in the wine valley, and the evening wine taste were the best things
Privacy Old falling apart furniture
Very good standards
The rooms were nice really clean but the corridors and walk ways looked old and needed a updating. No big deal it was overall a very nice hotel. updating of carpet and stairways.
Location and service level. I felt they could have opened the kitchens earlier and made a runners breakfast. We were there for the healdsburg half marathon. I would have definitely have paid for a nice bowl of oatmeal at 5am....the run started at 7.15am. Just a thought.
Cobwebs in corners of bathroom
The front desk was very polite handling my complaint and agreed to refund half of my room charge if Kayak initiated the reduction Mold poisoning
Gym facility. Low rise hotel. Luxury
A first class hotel, suitable for visiting the Napa & Sonoma Valleys. The hotel is on the outskirt of Santa Rosa and not in walking distance of its restaurants.
It was an ok hotel. Nothing was wrong with it per se. Nothing was great either. The bathroom, the bed, the room: all adequete. Don't expect magic and luxury and it's the right place to stay. In fairness it was clean. The staff wasn't informative. Ask them for recommended wineries, they google the exact same list you could, and read it to you. Ask for a restaurant, they'll tell you the ones you passed on your drive in.
Actually the room was ok and the hotel in general was nice and well mantained The location is far from any "life form". Actually you have to drive for miles to reach places. The absence of free internet in the room.
The garden and grounds are beautiful! The restaurant on-site has great food and we enjoyed every day there. The rooms were spacious and the service was great. We enjoyed a 'couple-day' at the spa and were very impressed. Of the seven nights there, one night we had a neighbor that was a little loud. It quieted down by 10:30 and we never felt it was bad enough to call the front office. My wife said the only 'not-like' about the week was that we could not stay longer.
I had one of the best massages that I have ever experienced. The entire staff was consistently friendly. I felt that I was appreciated as a customer. I really liked everything about this hotel.
Liked layout of property - use of pool and spa were nice - saddles restaurant was good experience - like the square of sonoma
I would recommend the MacArthur to all of my friends. No
The stay was very pleasant. Maid service to the rooms had a communication gap, but we were able to communicate with front office staff. Although we recieved an upgrade, the room was for handicapped individuals, whi I'm sure could have bettter used the room. Front desk was not totally honest when we asked to move to another suite. The honesty issue mentioned above. There was another non-handicap suite available and empty, but we were told it was occupied. I visited the room, so I know it was not occupied at the time.
Pleasant welcome, obliging front desk staff. Beautiful gardens, and a 4 block walk into Sonoma Plaza. Room was very clean and comfortable. Only issue was the very miserable continental breakfast - and the usual awful US coffee.
This is more than just a hotel, it is an experience. We did not have time to use all of the facilities on offer, but those that we did were second to none.
Friendly staff, nice place to stay in Sonoma. You could hear everytime someone walked up stairs from us, a bit noisy.
great place to stay
Great hotel. We will def stay there again in the future. The spa was lovely as well.
The people were very helpful. When my credit card was stolen they were easily ably to transfer it to an out of state family member. I thought the food at the hotel restaurant was rather overpriced for what it was.
The grounds were lovely and offered a number of places to sit or relax