Recent reviews
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- Negative
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9.7
Good price Nothing
review from KAYAK -
3.1
The "garden" looks nice Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.
review from KAYAK -
10.0
great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !
review from KAYAK -
6.3
Nice hotel with swimmingpool and Jacuzzi. Breakfast was good, service excellent and location good. Nice decor. All the extra tax!!! My booking on www.booking.com showed 667 dollars. When I checked in, I had to pay 823 dollars, more than 150 dollars in tax and service. So don't belive in the prices shown on booking.com!
review from KAYAK -
8.0
The hotel was in a perfect location and staff was excelent. only thing was parking.
review from KAYAK -
7.7
The hotel felt like a home away from home. Very cozy feeling during the morning breakfast. I was not a fan of the steamer, I would have preferred an iron.
review from KAYAK -
7.7
Big surprise! We booked this hotel online without much to go on. nice place. all the amenities of a big, expensive place but so boutique ... and affordable.
review from KAYAK -
6.7
I liked the clean, attractive rooms and public areas, especially the plantings in the courtyard. It is a lovely atmosphere to enjoy during breakfast. It took me awhile to learn thatnthe best wi-fi reception was in the reading room, but it was a comfortable place to review my emails.
review from KAYAK -
6.0
The staff were extremely friendly and helpful. The location was very good and there are lots of restaurants and shopping close by as well as transportation. The beach was a short walk. Breakfast was fantastic and the rooftop conversation areas were unique.
review from KAYAK -
8.0
continental breakfast, free coffee/juice all day, cool comfortable room, plenty of areas to hang out in, swimming pool, excellent staff. Not a single complaint.
review from KAYAK -
5.0
The location was the best aspect of the hotel - close to restaurants, shopping, etc. Although not directly on the beach, it was very close and it was easy to get to. The staff that worked the evening and night shifts were very pleasant and welcoming. The grounds were very nicely done, and there were many different places on the property to relax. The front desk employees during the day were not friendly at all, and displayed no customer service skills! The "free" breakfast needs great improvement -- finally stopped going down after two days of no fruit, tasteless pastries, and dry cereal. Additionally, the room/bed was quite small for two people.
review from KAYAK -
7.6
The art on the walls of the hotel made it really stand out compared to other places I have stayed. It gave the place real authentic character. The hotel satisfied my expectations and needs.
review from KAYAK -
7.2
The design of the rooms and the greenery is absolutely magical. I could have easily sat in the patio reading for the duration of my vacation. It was my first stay in a hotel in Puerto Rico. Typically I stay with family. Despite all my best intentions, I managed to book a room with a 30.00 daily tax rate. This was a bit much for the location. Mostly, one can crash hotels for night life. If you want more find another location.
review from KAYAK
-
9.7
Good price Nothing
review from KAYAK -
10.0
great value everything as listed...no surprises great location, safe tourist area and friendly staff super free coffee machine available all day mini bar in room with more than reasonable prices will definitely be my first choice if I return to PR if you are there for a pre-cruise be forwarned that the breakfast area is small and although the staff are great they were overwhelmed but still managed to take care of everyone with a smile, just plan a little extra time for breakfast !
review from KAYAK -
8.0
The hotel was in a perfect location and staff was excelent. only thing was parking.
review from KAYAK -
8.0
continental breakfast, free coffee/juice all day, cool comfortable room, plenty of areas to hang out in, swimming pool, excellent staff. Not a single complaint.
review from KAYAK
-
7.7
The hotel felt like a home away from home. Very cozy feeling during the morning breakfast. I was not a fan of the steamer, I would have preferred an iron.
review from KAYAK -
7.7
Big surprise! We booked this hotel online without much to go on. nice place. all the amenities of a big, expensive place but so boutique ... and affordable.
review from KAYAK -
6.7
I liked the clean, attractive rooms and public areas, especially the plantings in the courtyard. It is a lovely atmosphere to enjoy during breakfast. It took me awhile to learn thatnthe best wi-fi reception was in the reading room, but it was a comfortable place to review my emails.
review from KAYAK -
7.6
The art on the walls of the hotel made it really stand out compared to other places I have stayed. It gave the place real authentic character. The hotel satisfied my expectations and needs.
review from KAYAK -
7.2
The design of the rooms and the greenery is absolutely magical. I could have easily sat in the patio reading for the duration of my vacation. It was my first stay in a hotel in Puerto Rico. Typically I stay with family. Despite all my best intentions, I managed to book a room with a 30.00 daily tax rate. This was a bit much for the location. Mostly, one can crash hotels for night life. If you want more find another location.
review from KAYAK
-
3.1
The "garden" looks nice Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.
review from KAYAK -
6.3
Nice hotel with swimmingpool and Jacuzzi. Breakfast was good, service excellent and location good. Nice decor. All the extra tax!!! My booking on www.booking.com showed 667 dollars. When I checked in, I had to pay 823 dollars, more than 150 dollars in tax and service. So don't belive in the prices shown on booking.com!
review from KAYAK -
6.0
The staff were extremely friendly and helpful. The location was very good and there are lots of restaurants and shopping close by as well as transportation. The beach was a short walk. Breakfast was fantastic and the rooftop conversation areas were unique.
review from KAYAK -
5.0
The location was the best aspect of the hotel - close to restaurants, shopping, etc. Although not directly on the beach, it was very close and it was easy to get to. The staff that worked the evening and night shifts were very pleasant and welcoming. The grounds were very nicely done, and there were many different places on the property to relax. The front desk employees during the day were not friendly at all, and displayed no customer service skills! The "free" breakfast needs great improvement -- finally stopped going down after two days of no fruit, tasteless pastries, and dry cereal. Additionally, the room/bed was quite small for two people.
review from KAYAK
