|"Great value for the cost!"||(in 25 reviews)|
|""Great staff, excellent self service breakfast area!""||(in 92 reviews)|
|"Breakfast was clean and healthy."||(in 105 reviews)|
|"No breakfast due to covid-19."||(in 3 reviews)|
|"Rooms were not cleaned"||(in 7 reviews)|
|"The hotel is overpriced!"||(in 21 reviews)|
|great breakfast||in 238 reviews|
|staff was friendly||in 194 reviews|
|breakfast room||in 173 reviews|
|close to airport||in 96 reviews|
|front desk||in 64 reviews|
|great hotel||in 63 reviews|
|shuttle service||in 51 reviews|
|room was clean||in 41 reviews|
|great value||in 39 reviews|
|early morning||in 33 reviews|
|cigarette smoke||in 32 reviews|
|best western||in 29 reviews|
|bed was comfortable||in 15 reviews|
|covid virus||in 8 reviews|
|richmond||in 8 reviews|
|wrappers on the floor||in 6 reviews|
|body wash||in 3 reviews|
Clean; has the basics and nothing more
Great hotel if you're needing to stay somewhere before or after arriving in Richmond. Not a place to stay for vacation. Proximity to the airport is great.
Free breakfast Free shuttle from/to airport Staff
Room noise: people in hallways, room heater/AC unit/refrigerator
Staff needs hospitality training, hotel needs comfort upgrades
New decor is pleasing, bathroom shower had luxurious feel
Staff was indifferent to guests and did not answer concerns with solutions. Staff did not greet me at the front when I arrived to check in but instead I had to wait for them to finish their task then just rudely pointed to a sign on the wall stating that check-in is not until 3 and I can wait in the lobby or come back later then resumed her paperwork. Room was newly renovated but the hard floors made the room echo loudly. Room has microwave but after trying to use it, it blew the surge protector. Front desk was notified and we were told that no maintenance personnel was on duty and there was nothing they could do but move us into a smaller room. A maintenance man appeared unannounced to our room later telling us that all the rooms were having the same problem and if we wanted to use the microwave that the TV and fridge had to be disconnected while using the microwave. Bed was extremely uncomfortable, causing back pain the next day. This was my first and now last visit to a Best Western. I travel to this area often and try different hotels often but this one has been the worst I have stayed in yet. All the cosmetic remodeling does not make up for the poor service and lack of basic comforts.
The property needs an upgrade , just worn out
The room is a little bit small and old.
Convenient and well maintained
I stay in this hotel when I have a very early morning flight (I live an hour from Richmond). The hotel is older, but well maintained and updated. The room has a refrigerator and plenty of outlets for laptops and phones. There is an exercise room and the breakfast layout was extensive. Staff are friendly and efficient.
Not worth the price
Friendly staff, location
Room reeking of smoke and mold, dirty carpets, uncomfortable bed, dirty furniture.
Breakfast yogurt bar was exceptional (fresh fruit, granola, coconut, etc). It was awesome! Bed was sooooooo comfortable and price was good. Awesome location and friendly staff. No complaints. Room was spotless and in wonderful condition.
I did't get to use the outdoor pool while I was there.
Employees were friendly and very helpful. Room was clean and nice. Location was good for us. Hotel was quiet.
Room was a bit small. For 2 people was fine.For 4 may be a little cramped.
Decent for what you pay.
Convenience of location. Hotel staff was friendly
The fire alarm went off on Saturday morning for like 20 mins. The bed sheets had stains. The room was not vaccummed throughly.
Excellent value, no complaints!
Excellent airport location and friendly staff. Hot breakfast, comfy & spacious rooms, nothing but good things to say! The shuttle drivers were wonderful, the front desk staff was helpful and kind.
Above average hotel that's clean!
The most important thing is that MY WIFE LIKED IT. Very nice and clean room. Nothing smelled funny like other hole-in -the-wall places. She would let me take her there again. It was very close to the airport with shuttle service and there are a lot of restaurants and shopping nearby. For 74 bucks i'd go back again anytime.
Situated near the airport, this hotel is 1.2 mi (1.9 km) from White Oak Village and within 6 miles (10 km) of Broad Street and Dabbs House Museum & Henrico County Tourist Information Center. Chimborazo Hospital National Historic Site and Dorey Park are also within 6 miles (10 km).
based on 667 reviews
Policies vary by room type and provider.
Best Western Plus Richmond Airport Hotel is located at 5300 Airport Square Lane, 1.4 miles from the centre of Sandston. Seven Pines is the closest landmark to Best Western Plus Richmond Airport Hotel.
Check-in time is 15:00 and check-out time is 11:00 at Best Western Plus Richmond Airport Hotel.
Yes, Best Western Plus Richmond Airport Hotel offers free Wi-Fi.
Yes, Best Western Plus Richmond Airport Hotel offers free parking.
Yes, Best Western Plus Richmond Airport Hotel offers free airport shuttle service.
Best Western Plus Richmond Airport Hotel is 1.5 miles from Richmond Byrd Intl. Best Western Plus Richmond Airport Hotel is 53.7 miles from Newport News Intl.
Yes, Best Western Plus Richmond Airport Hotel is a pet-friendly hotel.
Yes, Best Western Plus Richmond Airport Hotel has a pool on-site.
Best Western Plus Richmond Airport Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.