Overview

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Biltmore Hotel and Suites

2151 Laurelwood Road, Santa Clara, CA 95054, United States
+1 408 988 8411

£102+

Overall guest ratings

7.4/10 Good
Based on 1,597 reviews

Review highlights

  • 7.8
  • 6.8
  • 6.1
  • 4.2

Good to know

  • Comfortable beds
  • Clean rooms

Nearby

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    About

    Location.

    Located in Santa Clara, Calif; the Biltmore Hotel and Suites is within 2 miles (3 kilometers) of the Santa Clara Convention Center, California's Great America, the Mercado Center, the Intel Museum, and Levi's Stadium.

    Hotel Features.

    The Biltmore Hotel's atrium-style lobby includes neo-classical reproduction furniture and baroque decorative treatments. Dining options include a European-style bistro, Montague's Café, and Hops, an urban bar and grill whose menu includes filet mignon, shrimp scampi and a variety of cheesecakes. Additional amenities include a 24-hour business center, a swimming pool, fitness center and a 3,300-square-foot (307-square-meter) garden area lush with roses and foliage. Wireless Internet access (surcharge) is available throughout the hotel. Complimentary shuttle service is provided to San Jose International Airport, based on availability.

    Guestrooms.

    The 263 smoke-free guestrooms feature cherry wood furnishings, business desks and domestic décor. Flatscreen HDTVs. Refrigerators and microwaves are available for a fee. Wireless Internet access is complimentary.

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    Amenities

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • ATM on-site
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Terrace/Patio
    • Facilities for disabled guests
    • Gift shop
    • Free airport shuttle
    • Pets allowed on request. Charges may apply.
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    Reviews

    Guest reviews

    Overall rating

    7.4 Good
    Based on 1,597 reviews
    • 7.8 "Good location."
      8.9 "Easily accessible by car, said 89%."
      10.0 "Good access to the airport, said 100%."
      8.3 "83% liked the proximity to sightseeing."
      7.6 "76% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      8.3 "83% liked the proximity to shopping."
    • 6.8 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.8 "58% said the reception staff was ok."
      6.7 "67% thought the shuttle service was ok."
      5.9 "59% found the room service acceptable."
      6.7 "Only 67% found the restaurant service to be good."
    • 6.1 "Rooms are ok."
      6.3 "Only 63% said the rooms were modern."
      5.8 "Only 58% thought the shower was ok."
      5.5 "Cleanliness of the bathroom was average, said 55%."
    • 5.6 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.1 "Food is average."
      5.9 "Only 59% were satisfied with the menu."
      5.8 "Desserts were ok, said 58%."
    • 4.2 "Internet is poor."
      3.2 "68% said the wifi quality was bad."
    • 4.1 "Bar is not good."
      0.0 "100% said beverages were too expensive."
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    Overall rating

    7.8 Good
    Based on 622 reviews
    • 7.4 "Good location."
    • 6.5 "Rooms are ok."
    • 6.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
      5.7 "57% said the reception staff was ok."
      5.7 "57% found the room service acceptable."
    • 6.4 "Average comfort."
    • 5.4 "Breakfast is mediocre."
      6.3 "Breakfast prices were ok, according to 63%."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.5 "Disappointing food."
    • 3.9 "Bar is not good."
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    Overall rating

    7.8 Good
    Based on 415 reviews
    • 7.7 "Good location."
      8.8 "Easily accessible by car, said 88%."
    • 6.9 "Average value."
      6.2 "Breakfast prices were ok, according to 62%."
    • 6.9 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      5.6 "56% said the reception staff was ok."
    • 6.4 "Rooms are ok."
    • 6.1 "Average comfort."
    • 5.4 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 4.8 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.5 "Disappointing food."
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    Overall rating

    6.5 Good
    Based on 303 reviews
    • 7.4 "Good location."
    • 7.1 "Good service."
      8.3 "83% thought the service was very professional."
    • 5.9 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
    • 5.5 "Breakfast is mediocre."
    • 5.4 "Food is average."
    • 5.3 "Average comfort."
      6.3 "Only 63% said rooms were big enough."

    Overall rating

    7.4 Good
    Based on 255 reviews
    • 8.0 "Location is great."
    • 6.7 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
      5.5 "55% said the reception staff was ok."
    • 6.1 "Average value."
    • 5.9 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
    • 5.6 "Breakfast is mediocre."
    • 5.5 "Vibe was decent."
      5.6 "56% considered the lobby entrance to be so-so."
    • 5.3 "Average amenities."
      5.6 "56% thought the building was acceptable."
      5.6 "56% considered the lobby entrance to be so-so."
    • 4.7 "Disappointing food."
    • 4.0 "Internet is poor."
    • 3.4 "Bar is not good."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Clean rooms"
    data provided by TrustYou

    Recent reviews

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