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Excellent location, very comfortable hotel with friendly staff who all spoke English, would stay there again and would be happy ro recommend to others
The hotel staff were very friendly and efficient, the architecture in and around the hotel was stunning The bar was in the cafeteria and could have been a little more comfortable, but the staff were excellent. Also breakfast was a little overpriced and although it was clearly stated not included in the price, in our view the lack of breakfast made the hotel slightly overpriced.
The hotel and staff were excellent - well done Nothing - it was excellent
very close to town . friendly staff . breakfast good . no
The hotel was beautiful, clean and comfortable, and in a perfect position for visiting the old town There were no tourist information brochures/information and a separate bar area would be more advantageous
Excellent position. Bar area has no atmosphere. Car park not at all apparent & not signposted.
Very friendly staff. The laundry service was slow and very expensive.
The decoration, the rooms, the silence... The Cafe and the Restaurant were in very 'dark' places...
The historical building is very beautiful, but rooms inside are made with modern innovations. Everything was very well done. Water in the swimming pool was a little bit cold. Internet in the room is not automatical.
The location was wonderful. The architecture is very interesting and the rooms comfortable. The atmosphere is a bit cold and the wifi access was dreadful.
staff were friendly and helpful beds were very hard
spacious room, excellent coffee, nice garden to have some good wine.
The Hotel had a great reform very recently. The architect that designed the rooms should be denounced as an incompetent - very, very, very bad and uncomfortable.
A lovely hotel located in the heart of "old" Santiago. The rooms were spacious, comfortable and beautifully decorated, with excellent attention to detail. The staff were friendly, courteous and always helpful. We had a fantastic stay at this special gem!
Central location in quiet courtyard in historic Santiago.The twin room was large and spotless overlooking a wonderful feng shui garden.We had a lovely meal in the restaurant.Great attention was payed to my 2 year old grandchild. All our needs were satisfied.We did not expect private parking in this ancient part of the city and found a public care park nearby.
Excellent location. A few meters from the cathedral and main sights. THe restaurant is very good. Nice terrace in the back of the hotel. THe rooms are somehow noisy. Not very good insulated from noisy in the common areas.
Very helpful and friendly staff. None.
I liked the rooms and food. The staff at breakfast were very nice. limited use of the internet. We had been travelling for several days and needed to use the internet. I was surprised that usage was limited in such a nice hotel.
I thought that the hotel was lovely. We wouldnt have changed anything.
The service was excellent, perfect location and the personnel was courteous and helpful. I am used to shower curtains but they are not common in Europe.
location /parking in hotel garage/size of room
The staff were excellent of the first order, I stay in hotels all over the world and have never meet as any as freindly. pool, sauna and gym seemed closed all the time.
Central location, courteous and helpful staff, spotlessly clean, excellent service
The room's temperature was very low when we arrived. The internet is too much expensive
comfortable,elegant,clean. Great breakfast. great location.... out of the main tourist section but within walking dsitnce of the main sights. Great area for shopping . Staff friendly and helpful
Location and servicses are good, but the room given to me was very small.
An excellent basic hotel, perfectly situated on the edge of Santiago's old town. If you are looking for 4 star comforts then maybe it is not for you but if want a convenient, friendly and value for money base to explore a lovely old city then this is perfecr.
Very good location, good price and comfortable.
Location Very noisy and lady on desk not helpful.
Very central to the city centre, quiet area, small but comfortable room with all facilities
Centrally located and within 2 minutes walk from the bus stop. Room is clean and quiet. Bathroom is small but clean.
Convenient location. Radio in the room. Possibility to use computer. Late check-in although in the end we got the room earlier. Room was rather chilly.
Central, easy to find, well-run and efficient. The room was'interior' so no view at all but extremely quiet. Room was basic, though fair for this type of hostal. The single room was overpriced,for the quality of the room, but this is always the case when compared to doubles or twins.
Very central and convenient both for all the sights of the old city and the shops of the new town.
The hotel is very modern inside, very tastefully decorated and appointed. We chose it because it was very close to where our daughter lives. Staff couldn't have been more friendly or helpful. Room and bed were a good size and very comfortable.
modern, clean, nice design, good location no private parking, however public parking nearby
Location, location, location . . . A hotel of this quality should have more than one computer for patrons' usage.
Nice hotel, excellent location in the city center. We did not have breakfast included but, there is a cafe across the street which is very convenient. . Staff was very friendly and always ready to help. We arrived after midnight, starving and tired and found out that hotel doesn't have restaurant or room service, anyway, staff gave us directions to go to a place to eat which is open until 2.30 am, 2 blocks from the hotel
modern clean hotel
location/convenience, staff attention to our needs for info on (a) the city (b) transport (c) meals.
Nice modern hotel, very friendly staff, walking distance to everywhere in the old town - will be back to stay again. Car parking available in public car park across the road at additional overnight charge
Excellent position, convenient for the lanes leading to the cathedral and the shopping areas. Nice large comfortable room. Excellent dining room with large choice buffet breakfast. Reception staff helpful, especially karen. We were also offered a room at the back of the hotel. It was much smaller and with no view at all. The hotel bar was very poor and unwelcoming. There are several steps from reception to the one lift, but no 'ramp', so suitcases had to be lifted. Hotel staff will help you... If they are available.
The location was fantastic right in the heart of the historical centre. As this hotel claims to be a 5 Star GL you do not expect to be told you have to ask for a bathrobe or complimentary slippers. Also there were no coffee/tea making facilities in the room which you would expect in this type of hotel.
friendly service room too hot, no tea making facilities in room
location not 5 star service
location, location, location
excelent location room was far away from the entrance of the hotel
First class ineverything. Beautiful location. Excellent breakfast. Nice staff. A superb hotel .
The location and the room Street noise
Proximty to St James Cathederal and center of tourist district. Did not have the luxuries and conveniences you would expect of a 5 star hotel. Was much more comparable to a 3.5 star hotel.
The hostal itself is beautiful, a place to visit. It is perfectly located in the middle of Santiago. The food is very good and the staff very kind.
Location, premises, atmosphere & staff Nothing
Excellent central location, walking distance to the historical sites. Friendly welcome. Lady at the reception was very helpful and with good English and Italian knowledge. Clean and nice room (N.2). Great value for money. Nothing: everything was perfect!
The hotel was small, but warm, clean and cozy. The location is excellent as it´s just down the street from the cathedral. It rained and there is a plastic roof outside which was very noisy.
The lady at the reception was exceptionally friendly and helpfull. Location in the historical centre is perfect. The interior of the room was nice.
Great location in the city centre. Close to the cathedral but my room was quietly located overlooking the rear courtyard. Excellent value for money. No breakfast is available although that is made clear on booking. There are a wide range of cafes within a short walking distance.
Very good location. Adequate size room. There is no reception desk so no queries can be answered. And no catering facilities. The fact that there is no reception desk/person, it is very much a do-it-yourself room
Perfect little Hotel. Very good value for money. Ideally located near the cathedral but very calm.
Comfortable and well situated hotel for a visit to the old part of the city of Santiago
Very central, very comfortable, very quiet and very reasonably priced. There's no air-con - fine in May but would be very hot in summer! Room size was just what I wanted, but some might find it too small.
excellent central location a few minutes walk from the catherdral. rooms are small and basic, but perfectly clean and comfortable.
Location was excellent, close to the old city and reasonably priced and views of the cathedral. Room was kept very clean.
The staff were very friendly and helpfull. Small bathroom
The stay at Hostal Alfonso was simply magnificent. The name "hostal" is truly misleading because what You will find is an utmost romantic boutique hotel with an especial touch of warmness. The room had the most wonderful view over the old town and cathedral and the interior was decorated superbly. The staff was especially welcoming, making the whole stay particularly homely... The warmest and sweetest hotel I´ve seen so far.
We spent 3 nights in Hostal Alfonso and found the owner and his wife a lovely couple, very friendly and helpful. The hotel had a homely touch to it with, a little like sharing the couple's home which was very pleasant. Unfortunately we found the room (101) to be on the small side but it did provide all that was required except space to move about! If we were returning we would request a larger room.The hotel was well located, very central with a view of the cathedral. No
friendly, helpful, kind people, very warm, clean and comfortable, good breakfast, excellent location, muy bien gracias.
The hotel was very central to the city, only 2mins. walk. the staff were very friendly and one of them spoke english. no
Well located hostal with very freidnly and helpful owners
Family run and very friendly, everything clean, room nicely furnished, superb view of cathederal, good breakfast. Overall excellent value for money - could not be better.
The kindness of he owner, her will to accomodate tomy needs and the bread That the alarm clock was difficult to set
Very helpful staff in and old house readapted to receive guests. Very good location: not a few meters from the center but at the limit of the historic center. Nevertheless, benefits are that parking are at least 100 meters (few vehicules could get into the historic center and thats good) as well as at 400 meters of a supermarket (if on budget) which are in the "new town" Event if not bad things by themselves, think twice if going with young children as us: comfortable but small rooms and no elevator. For any other kind of traveller going two in a room, is perfect.
it was very central for shopping and all sightseeing.surounded by great places to eat out and taxi station at the end of the street. i could hear the people in the room next door which i didn't obviously enjoy,especially when they went to the toilet,as it was adjecent to my bedroom.strange i thought.
The hotel was centrality located, staff was friendly, room clean and pretty big, great shower, and breakfast was very good value for money. Nothing
Excellent location in the middle of the shopping commercial area of the centre,and close to the main attraction the Cathedral.Thank you
The air conditioning was very efficient. The wifi signal was strong. The hotel room was very clean. I felt that the soundproofing was poor - personally I experienced a lot of noise during the daytime and evening from someone in a neighbouring room playing a music instrument. In my opinion, my internal room (and I was told that all single rooms are internal) was stuffy and poorly lit.
The breakfast was excellent and the price very reasonable. Not all the staff spoke english.
A good location near tourist attractions in the city center. We had a 2-room suite which was large but with a bit of an ackward floorplan. A dismal, drab breakfast. Better to eat out. Poor beds. We had to have one changed (which was done quickly and cheerfully by the staff) because it was worn and uncomfortable.
the location was right for us as it was cental for your needs, the staff are pleasent and gave use all the information we needed to make our stay a happy and comfortable please give our thanks to all the staff their
We were able to check in early, which was very nice after walking the Camino! The room had a balcony, a nice TV, comfortable beds, clean linen and private bathroom - everything someone should want in a hotel room. Very Happy.
Good, stylish comfortable hotel. Convenient for centre of City. Good value.
it was cheap, it had internet, and it was somewhat close to stuff it was pretty charmless and on a loud street
area positiom poor
The facility was lovely and the staff was very polite and helpful. We especially enjoyed the food in the downstairs lounge and restaurant.
The hotel lacked athmosphere,--But the Receptionest was very Helpfull and plesent. The hotel did not seem to be a 5 star . The Hotel is situated down the hill from the town. I think I would prefer one closed to the town center.
The Palacio offerred 5 star accomodations at 3 or 4 star prices. The room was quiet, large, beautifully decorated.
as there was a bar advertised but no bar opened most of the time
The hotel was well situated and peaceful. It was modern and comfortable. It was a shock on departure on Saturday morning to discover that breakfast did not begin until 8am. This is OK perhaps on a Sunday but not what one would expect from this standard of hotel on a Saturday
Friendly staff, able to book in and check out early due to flight arrival and departure times. Restaurant food excelent. Expected the room size to be bigger possibly due to the photo shots shown on the web. Room size was ok though.
The hotel was stylish and well-equipped in a nice location, within a 7/8 minute walk of all the sights of Santiago de Compostela The breakfast was expensive for the buffet display on offer - and our waitress was rather casual, lacking customer service awareness.
The room was very comfortable, both it and the bathrooms were very clean with good selection of soaps etc. Cleaning staff friendly too. The pool is lovely but very small, the steam room (turkish bath) didn't work very well and it would be nice to have a better selection of english speaking tv channels
I like the facilities , the views. Very clean and modern rooms. Excellent treatment at front desk and employees
in a very quite area of the city and the mini bar though limited free in common with most spanish hotels there was no tea/coffee facilities in rooms
The position is central and strategic in the historical centre of Santiago.
the location was great and also the room was really cute! everything was fine!
The location near the Old Town and the hotel staff who were very pleasant Yes, the bathroom fascilities are very poor and the room is rather shabby
Fantastic value for money, staff where super helful and location was superb, clean, comfortable and very safe Tiny TV
Wonderful, helpful staff and a very good breakfast. There was a neighborhood dog that barked intermittently throughout the night and woke us from time to time. The color scheme of the room was a bit dreary.
The staff was very friendly and the location was perfect. There's a parking garage nearby that offers a discount to hotel clients. I would have liked to have the windows open at night but the carnival was close enough to disturb us with the noise of the music. The shutters blocked the sound, though, and there was a ceiling fan.
Excellent location, close to the center of things, but on a relatively quiet street. Nicely furnished. The staff were very helpful.
The location is excellent. A parking garage is close. The staff was polite. Avoid Room 1 at all costs. It is next door to reception and the phone rang late and then early. Additionally, the window opens almost directly into the cars parked in the street outside. By the time we realized how poor the room was, it was very late in the evening. Should this happen to you, demand a different room no matter the hour. I regret that we did not. We simply changed hotels the next day because we did not trust them to take care of us.
nice, clean, modern room very nice,helpful staff good location beds were very uncomfortble
Found this hotel to be in an excellent location. Spotlessly clean. Staff very helpfful. Struggled with thelanguage barrier. Good value for money. Breakfast for an extra 5 euros was very a handy way to start the day. No
to include the breakfast at the room price
Large room with comfortable double bed. Well-equipped bathroom including bidet. We had requested double bed on booking form, but were offered choice of that or a twin-bed room as the receptionist thought we may prefer a room on the front of the hotel. (Somebody had cancelled last minute.) He gave us both keys so we could make a choice, but we stuck with the double bed in the back room, which was a very good room although no nice view. Location of hotel excellent. Within short walk of all historic areas and 150 metres from Tourist Information office. Right beside main bus stop for airport, etc. Staff very helpful and courteous. Overall outstanding value for money.
excellent central location. perfect for our needs. Very noisy location - booming music from clubs/bars all night long. The bed I slept on was awful - very uncomfortable. I had the worst night sleep ever! I actually had back pain because of it. It was very hard and lumpyAlso, the breakfast offered was very poor - a bread roll, a croissant and an apple! We have stayed at a Husa hotel before,in Barcelona, where we had an excellent hot buffet, so were expecting a similar standard - it was not.
The staff was friendly and helphul. The hotel is located close to the old city center. Good value for money. There is no air condition in the rooms and in summer it could be rather hot. The square in front of the hotel is quite noisy during the night.
A very well situated hotel close to all points of interest as well as the railway station and airport bus stop. There was a lot of noise in the square during the night causing interrupted sleep. A room at the front would probably not be recommended.
Close to the center. It is located in a very noisy street. Bad smell in the bathroom.
Great location, friendly staff, clean rooms.... everything was perfect Room was very cold but when we complained they sent a heater to the room immidiately.
The feeling in the bedroom was like looking at an old lady, well kept, but with old dresses.
excellent location no
Good location with helpful staff